The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hi, I am very pleased with the quality of the product and the quality of the product, I have received my order and I am very happy with it. Best regards
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Response from Petit-Fernand
Good morning Maria Belen, we have contacted you by email as soon as we read your complaint. We are waiting for your response so we can help you. Regards
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giorgia S.
Rating: 4 out of 5
Although the shipment arrived late due to the postal service, I received constant and friendly assistance. I have purchased stickers for school supplies and they are great.
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Cati Rigo
Rating: 2 out of 5
The order arrived correctly, but with an excessive waiting time. Quality product
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Response from Petit-Fernand
Thank you for sharing your opinion Cati. We hope to improve with the delivery time, which may be longer depending on the post office delivery. Regards
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Patricia Carolina Gamboa Villa
Rating: 4 out of 5
They are beautiful and super nice.
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Olga
Rating: 4 out of 5
I have always been happy with them, I have tried various types of stickers over time, all of them ok. They last a long time without fading, and if applied correctly they certainly won't disappoint. It happened that there were some pages with labels that were difficult to peel off because they were not shaped and cut properly. However, we always managed to use them. My son loves choosing and composing his future labels! The quality is very good and I have never had any problems with shipping.
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VIKTORIIA
Rating: 2 out of 5
Despite that I paid 10 euros for express shipping I received the order after a week
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Response from Petit-Fernand
Good morning Valentina, We are sorry for this delay on the part of the postal services. We have proceeded to refund you the amount in question. Have a good day! ? Alessio
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Kathrin N.
Rating: 4 out of 5
Very nice quality. I have ordered the stick-on labels very often. They even stick to the lunch box and don't come off, which I think is very good. There is only one problem when ordering. If different names are selected, then these should also be packaged separately. I had to tear everything apart to pass on a gift.
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Patricia Carolina Gamboa Villa
Rating: 4 out of 5
All very nice.
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Caterina C.
Rating: 3 out of 5
Very nice product and appreciated since it was a gift. It would be to improve the communication of when the package is shipped since for a few days I did not hear anything more about the order and going to the customer area in the track your order section what appeared was only "shipped by priority letter" and it was not clear at what point the shipment was. Anyway product much appreciated!
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We thank you for sharing your experience and look forward to seeing you again soon! Alessio
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A A.
Rating: 3 out of 5
Last years batch worked really well, this year,aside from the iron on labels. this year all of the stick on labels apart from the shoe labels have failed, same shirts, same washing, same use, labels started to peak off after second wash. I emailed via the website, with no reply, emailed direct, with no reply, facebooked awaiting a reply. I just want them to reprint as there was an issue!
Response from Petit-Fernand
Dear AA, we are sorry to hear about this inconvenience. Can you please provide with your name or order number so we can contact you and offer a solution? We do answer all the inquries within 48 hours so for some reasons we did not receive your claim.
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JORGE
Rating: 4 out of 5
everything is perfect, the shipping was a little slow, but the stickers are going very very well.
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Fabie Mj
Rating: 3 out of 5
Mixed opinion! - The labels are nice. - The bottles are not at all suitable for a 4/5 year old, the stoppers are too difficult to 'clip on'! So beware of leaks in the schoolbag! - Ophélie in Customer Service is very helpful.
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Response from Petit-Fernand
Dear Fabie, thank you for taking the time to write to us. We wish you an excellent day and thank you for your confidence.
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EHoj
Rating: 4 out of 5
Great company and good experience! I have used this company for a few years now. The sticker/name tag designs are great for younger children especially the girls. Boys, the choices feel more limited. Sometimes the shipping can take a while.
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Serena
Rating: 3 out of 5
The labels are very nice but unfortunately since they arrived late I have not yet been able to use them and understand their quality
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Response from Petit-Fernand
Good morning Serena, we are sorry to hear about this shipping delay. We thank you for your understanding Have a nice day ? Alessio
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Consuelo
Rating: 4 out of 5
I must say that the quality has decreased a bit, I bought these labels a couple of years ago and they were really the top! This year I was a little disappointed, they are still good and compared to others they give the possibility to be customized in more ways, however they lack that feeling of quality that was there to the touch, before the print was embossed now it is smooth. It may be that in all this my feeling is wrong, anyway I give 4 stars instead of 5 for this reason.
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sabrina
Rating: 4 out of 5
A little bigger than I expected but good quality
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Alba Hernández Santana
Rating: 4 out of 5
Very good product received, I have put them on the clothes now I hope they do not fall off. The rest is fine!
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Carmen
Rating: 3 out of 5
The first time it took 20 days, and the second time it didn't arrive at all.
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Response from Petit-Fernand
Hello Carmen, we apologize for this logistical incident. We confirm the refund of your order. Good day
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Roberta M.
Rating: 4 out of 5
Cute personalized plates, convenient.shipping arrived on time! Recommended
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Elena V.
Rating: 4 out of 5
There was a problem with shipping but they solved it by sending me the product again at no additional cost! Very understanding and helpful
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Irene
Rating: 4 out of 5
The labels did not arrive, but the company was quick and very helpful in remedying this!
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Deborah D.
Rating: 4 out of 5
Labels done well. A little slow on shipping
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Elvira Bootello
Rating: 3 out of 5
I paid for express shipping because I needed the stickers as soon as possible and I don't know why, since it took as long as it would have if I hadn't paid for them.
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Response from Petit-Fernand
Hi Elvira, sorry for the delay. We have just paid the shipping costs. Have a nice day
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Esperanza García Abós
Rating: 4 out of 5
Although they took a little while to arrive (they come from France) it was worth the wait. They remain the same wash after wash. I was especially struck by how well the stickers are sticking directly, without ironing.
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Privat
Rating: 3 out of 5
Unfortunately, the iron-on labels don't hold well and fall off relatively quickly. The adhesive labels hold very well on tags in the clothing - but only there. If there is no longer a tag, the label falls off at the latest during washing. Delivery to Germany took a very long time (approx. 1 - 1.5 weeks).
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Response from Petit-Fernand
Dear Isabelle, we apologize for this inconvenience. Please refer to our email with the solution.
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Alice G.
Rating: 3 out of 5
The products seem good (although I've only been trying them for a short time) and aesthetically nicer than other companies (which are less expensive, though). Shipping, however, is super slow: relying on traditional postal service and not a courier means waiting a very long time!
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Response from Petit-Fernand
Good morning Alice, we are sorry to hear about this shipping delay. We thank you for your understanding Have a good day ? Alessio
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Eva García
Rating: 4 out of 5
Fantastic, I find them beautiful, easy to put on, there are many options. They are a little expensive, I wish I could buy more. But it's out of my budget. Overall I am very satisfied.
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Julia
Rating: 4 out of 5
The labels are very nice, they arrived within the expected delivery time. Let's see if they stand the wash test, those for objects at the moment great result.
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Irene Pena roman
Rating: 4 out of 5
Delighted, I missed some stickers for the girl, in the other previous order she got a lot of them.
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Aleksandra
Rating: 2 out of 5
Quick delivery and labels looked exactly as on the picture, however came off from most of the items after 2 washes even though I followed instructions, it's a great shame they do not stay on for longer
Response from Petit-Fernand
Dear Aleksandra, our sincere apologies ! This not supposed to happen. Please, see a few offers over the mail in order to resolve this issue.
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Gianluca
Rating: 4 out of 5
Excellent product is the second time we buy it and has a low price, in my opinion however is improvable the delivery the postal service unfortunately is very slow, it would be useful to be able to choose how to receive the product logically adjusting the cost of shipping
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Invité
Rating: 2 out of 5
Nice graphics, unfortunately though after 3 washes they all start to come off....?
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Carmen
Rating: 4 out of 5
Durable labels.Bright colors. Well-made
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Silvia
Rating: 4 out of 5
Great products. Would be perfect with shorter receiving times thank you
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Veronica
Rating: 2 out of 5
Nice label colors but they come off the pencils
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Response from Petit-Fernand
Good morning Veronica, We are sorry to hear that our items did not meet your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Lucía Serrano González
Rating: 3 out of 5
The stickers begin to peel off after a few washes (2-4), despite strict adherence to the recommendations for use.
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Response from Petit-Fernand
Lucia, we have contacted you by email so we can give you a solution with your stickers.
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Michela
Rating: 4 out of 5
All perfect, the labels are holding up for now. I have yet to try washing the clothes.... Only negative, I was not notified of delivery (they left the envelope in my mailbox).
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Friederike
Rating: 3 out of 5
The labels are great, unfortunately they were not sent within the promised 48 hours, after 3 days we received an e-mail that production was delayed.
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Response from Petit-Fernand
Hello Friederike. You are right, there have been delays in production and we are very sorry for making you wait longer than necessary. Please, accept our apologies with the personalized discount via email.
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cliente
Rating: 3 out of 5
Unfortunately, some labels, after only a few days, have already come off, both from the clothes (after the first wash) and from the backpack; too bad because they were very cute and comfortable.
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Response from Petit-Fernand
Good morning Daniela, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
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Chiara
Rating: 4 out of 5
The labels are very nice. The thermoadhesive ones are easy to apply and currently have not been damaged by machine washing. The adhesive ones for the items are also well done and brightly colored. I recommend checking the dimensions before placing your order based on where you need to apply them. In my case, I had to trim them with scissors because they were too long in some cases (my mistake).
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