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A
Rating: 4 out of 5
Fast and practical service, easily orduinable. Fair price.
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Customer reviews of Petit-Fernand
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9,3
/10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersE
Rating: 3 out of 5
Cute clothes labels, colorful print is good quality. A couple of came off partly from the shirts after washing. I also bought the water bottle, but it has a cap that is really hard to open and close, impossible to make a child use independently.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your orders are not living up to your expectations. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Alessio
V
Rating: 4 out of 5
Custom labels easy to make, simply beautiful and very convenient, only downside is the delivery time a bit long and the inability to track the package.
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M
Rating: 4 out of 5
Very easy to choose the product, the payment, but it took a little longer than expected, I sent a message and you extended the delivery time, arrived in my mailbox and everything great, now I'm putting stickers on all the clothes of the child.
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E
Rating: 4 out of 5
Really nice labels, well made and durable, the object label I attached to the water bottle does not go away even after several washes. I haven't tested the durability of the thermo adhesive ones for fabrics yet. The only downside is the shipping time a bit too long and the cost in my opinion is a bit high.
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J
Rating: 3 out of 5
Hi easy to order lovely name tags. But we are only 5 weeks into school term & 2name tags have came off in wash??. So im not overly impressed with this product.
Response from Petit-Fernand
Dear Julie, our apologies for this situation. We would like to offer you a few possible solutions over the email.
R
Rating: 3 out of 5
The design is nice but they peel off quickly in the wash.
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Response from Petit-Fernand
Hello Ruth, we invite you to contact us privately to help you. It is not normal for this to happen. Good day
C
Rating: 2 out of 5
Very nice and good quality stickers. But the delivery time was terrible. A month waiting for the stickers, which of course I could not use to mark the school supplies.
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Response from Petit-Fernand
We are sorry for the delay of your order Covadonga.
F
Rating: 2 out of 5
delivery time is too long.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by the postal services. If you have not yet received your order please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Have a nice day Alessio
R
Rating: 2 out of 5
Scored with two stars because in a week, some stickers have come off, even on clothes that have not yet been worn or washed. It is true that the material is polyester, a tracksuit, but it should stick well, I have seen other stickers on other children's clothes that have been on for years.
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Response from Petit-Fernand
We have contacted you by email to help you with the labels. Good day
R
Rating: 4 out of 5
All good as expected labels. A little long delivery time.
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F
Rating: 4 out of 5
Very nice labels. I got the thermo adhesive ones. Easy to stick on. The only downside I don't give 5 stars for is the price which is not that cheap.
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J
Rating: 4 out of 5
All correct
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C
Rating: 4 out of 5
It has been a very good experience, except that the stickers took two weeks to arrive home and I was expecting a shorter period of time. Otherwise, everything was very good.
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N
Rating: 4 out of 5
We had a problem with the delivery of an order but they solved it and sent it to me again by another way. They arrived today and they are beautiful
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N
Rating: 2 out of 5
I hope the company can still help me figure out what happened to my order
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Response from Petit-Fernand
Good morning, we are sorry for this delivery anomaly by postal services. Please feel free to email us at [email protected] confirming your shipping address and we will do our best to find a solution. Good day Alessio
V
Rating: 3 out of 5
It took more than 10 days
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Response from Petit-Fernand
We apologize for the delay of your order.
L
Rating: 2 out of 5
Very slow shipping.
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Response from Petit-Fernand
Good morning, we are sorry for this delay by postal services. We hope you are satisfied with our products. We thank you for your understanding and wish you a good day Alessio
C
Rating: 4 out of 5
All perfect ... only the delivery time a little long ...but I think it depends on the Post Office !!! Thank you !!! Definitely next year I will take them back
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F
Rating: 4 out of 5
At the moment after a couple of washes they are holding up well. Easy to use
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R
Rating: 2 out of 5
my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.
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Response from Petit-Fernand
We are sorry for this delivery anomaly. Your order has been manufactured again, and is about to arrive :)
I
Rating: 2 out of 5
Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!
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Response from Petit-Fernand
We are sorry for the delay of your order, and we hope you will receive it very soon. Due to numerous messages, we had to close our phone, but we are available again by phone since several days ago :) greetings
F
Rating: 3 out of 5
As far as I'm concerned the waiting time is long. misleading the banner manufacture in 48 hours that makes the assumption to fast delivery time. only after the purchase is specified, that although the product is made on 48 hours you do not have certainty about the delivery time. i waited about 2 weeks and many things for school I had to label them manually with considerable expenditure of time and additional costs. the products are cmq good and I recommend them. but should be requested well in advance of your needs.
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. Thank you for your understanding and have a nice day ? Alessio
A
Rating: 4 out of 5
The quality of the stickers is very good, partly because they are laminated and do not spoil. The shipping time is a bit long, though.
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F
Rating: 3 out of 5
Beautiful labels. Easy to use and do not come off after frequent washing. I recommend to all
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Response from Petit-Fernand
Good morning Federica, we are glad you are satisfied with our products. We thank you and wish you a good day! ? Alessio
N
Rating: 4 out of 5
Product as described, easy to apply. I thought faster arrival time: waited almost 10 days.
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M
Rating: 4 out of 5
The product arrived with one part missing in the name and one part missing in the design. After two days after the complaint, they apologized for the deficient quality and will send me the compliant product soon.
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A
Rating: 4 out of 5
Easy to glue
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S
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
A
Rating: 3 out of 5
The quality of the product is very good, but the delivery time is very long.
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Response from Petit-Fernand
Hello Ana, we apologize for the delay. Good day
F
Rating: 4 out of 5
Excellent products, maybe a little long wait for delivery
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V
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
S
Rating: 4 out of 5
To date, I have not yet received my order
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S
Rating: 2 out of 5
Very long wait time, quality not as described (they are plastic anyway).
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Response from Petit-Fernand
Good morning Sonia, we are sorry to hear that your order did not meet your expectations. We thank you for your understanding and wish you a good day. Alessio
D
Rating: 4 out of 5
The stickers are great and good quality. I keep buying these ones and not in other sites because you can make your own "package" with different sizes and small or big quantities depending on your needs. What I don't like is that there's not that many options in sizes or designs, specially for stickers for shoes. Another thing that I don't like is that there's not an option to get your stickers quicker and one can only hope they will arrive soon.
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A
Rating: 4 out of 5
I am satisfied.
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I
Rating: 3 out of 5
Extremely long delivery time - the goods were sent the next day, contrary to what was promised. But the goods are ok!
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Response from Petit-Fernand
Hello Iris! We are very sorry for this inconvenience. Please accept our apologies with the discount code via the email.
A
Rating: 4 out of 5
Excellent product , graphics and color combinations , designs and media superior to the average offering on other sites. Unfortunately, shipping is extremely slow.
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F
Rating: 4 out of 5
Beautiful and colorful thermo adhesive labels, there are patterns for all tastes. I haven't done the wash yet so I don't know how long they will last but they seem well made. Just a shame about the slightly long receiving time.
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M
Rating: 2 out of 5
Lousy customer service
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Response from Petit-Fernand
Hi Marta, we have contacted you again by email to give you a solution. Regards