The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I washed the labeled garments in the washing machine and some of the labels came off, I hoped it wouldn't happen. I don't think I will buy from this retailer again, at least no more labels for garments.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
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Elena S.
Rating: 4 out of 5
Slow shipping due to post office, but very kind and efficient in sending back the order thinking it was lost. Thank you
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Sheila Maria Sartal Nieto
Rating: 4 out of 5
Very pleased
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Noemí López Mantecón
Rating: 4 out of 5
All correct
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Response from Petit-Fernand
Thousands of thanks Noemi
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
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Paula
Rating: 3 out of 5
I trusted your labels again because of the previous positive experience, but this time I paid the same and there was only one sheet with stickers (for iron-on), when the previous time, for the same price, there were 5 pages. I was really disappointed.
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Response from Petit-Fernand
Hi Paula, we appreciate your trust. We have sent you an email to help us understand your request. Best regards :)
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Bendy
Rating: 4 out of 5
Very nice labels, sticks well on items and clothes. Shipping a little slow and not much choice for personalization but all in all can go.
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Sheema J.
Rating: 3 out of 5
The iron on lables fall off. I've ironed on clothes 200°c heat, left for over 24hours before wearing and also washed in 30°c temp but all the ironed on lables are peeling off
Response from Petit-Fernand
Dear Sheema, we are sorry to hear this! It should not happen if all the instruction has been followed correctly. We wrote to you an email with a few offers to find the suitable for you solution.
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Sandra Lorenzo
Rating: 4 out of 5
I bought the labels and the truth is that they are very cool. The stick on objects is amazing, I stuck them on a glass of my baby and I have washed and not removed but on the contrary the heat adhesive stickers for clothes came off when I washed them, I contacted them and very kindly they will send me back to send the labels. Very happy and exceptional treatment. I will buy them again if the ones they send me do not peel off.
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Response from Petit-Fernand
Hi Sandra, we have sent you an email to help you with the thermo labels. Regards
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Manu
Rating: 3 out of 5
Could be good if it weren't for the adhesive ones that in markers and crayons tend to come off and you have to tape them. So sufficient.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Marisa Da Silva
Rating: 4 out of 5
I bought a nursery pack at Petit Fernand, I am very happy with the stickers because they have very good adhesion but the shipping took me a little longer than what the page says and there is no way to track it (they put it in the mailbox and that's it).
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PIERLUIGI
Rating: 3 out of 5
Aesthetically beautiful labels but some were not properly pre-cut and would not come off.
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Valeria G.
Rating: 3 out of 5
I had aquaistas before and always got along well, but this time..I got personalized labels for clothing and objects. Unfortunately only one sheet was for garments to be glued with iron, the rest were simple stickers..and honestly 30 euros for stickers
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Response from Petit-Fernand
Good morning Valeria, you were able to choose the type of labels when ordering. We have therefore produced the requested labels. We thank you for your understanding Have a nice day ? Alessio
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Patricia Gómez Ramos-Izquierdo
Rating: 3 out of 5
I like the material very much but it has arrived too late.
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Response from Petit-Fernand
Hello Patricia, thank you for your trust, and we apologize for the delay. Good day
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Julia
Rating: 4 out of 5
The stickers are great as always, the only thing is that the shipping took a long time.
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Elke B.
Rating: 4 out of 5
I made 2 orders. The first time the envelope was wet because of the rain and the name tags were wavy. Now the 2nd time everything has arrived dry and I am satisfied!
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Nerea Casado Rodriguez
Rating: 3 out of 5
Fun stickers for kids, they recognize their stuff with them. Delivery took longer than expected.
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Response from Petit-Fernand
Thank you very much for your message Nerea, and sorry for the delay.
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Miriam M.
Rating: 3 out of 5
Beautiful self-adhesive stickers. A pity that after the second wash a few of them fell off.
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Response from Petit-Fernand
Hi Miriam, thank you for your message. In order to help you with the stickers that have peeled off, we invite you to send us an email with your order number and a photo of the stickers. We leave you the email : [email protected]
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Chiara
Rating: 3 out of 5
Product as pictured, nice colors. Very cute bags, printed well. Love her personalized mini beauty!!! The labels are easy to personalize and use. I did not give 5 stars because I found that some of the labels after the first wash started to peel off a bit in the ends, despite following the directions provided.
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Response from Petit-Fernand
Good morning Chiara, It is not normal for labels to come off if the instructions were followed correctly. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
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Borja palacio
Rating: 4 out of 5
It is good but has arrived too late
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Maria
Rating: 3 out of 5
The stickers are very good but they have taken a long time to arrive. I tried to call but I always got that they were busy.
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Response from Petit-Fernand
We apologize for the delay Maria
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Natalia belen Cabrera miranda
Rating: 3 out of 5
It is good but takes too long to arrive
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Response from Petit-Fernand
We apologize for the delay Natalia
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elena R.
Rating: 4 out of 5
School labels of various sizes. Excellent choice of text fonts and colors and themes. On-time shipping. 4 stars only for a difficulty in the payment process and related communication, later resolved.
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Eduardo G.
Rating: 3 out of 5
Super late merchandise, labels not adhering well, coming off
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Response from Petit-Fernand
Good morning, we are sorry to hear that the order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Nuria
Rating: 4 out of 5
Very pleased with the treatment I've had, as soon as I had a problem they have not been slow to solve it and answer me q is the important thing. I will use it again
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GIULIA
Rating: 4 out of 5
Great solution fast and fun!
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Giada
Rating: 3 out of 5
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
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Response from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
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Raquel Portero Bermúdez
Rating: 4 out of 5
The product is good, the website is easy to use. The shipping for me took quite a long time, about 2 weeks.
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claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Nieves de los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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Guadalupe Zapata valera
Rating: 3 out of 5
The labels were great but took too long
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Response from Petit-Fernand
We apologize for the delay.
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Marina Chacártegui
Rating: 4 out of 5
The website is easy to use and has many options. The only thing was the delivery time, in my case, a shipment of 80 stickers took more than 15 days.
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Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
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Response from Petit-Fernand
We apologize for the delay Leo . Good day
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Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
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Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
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Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
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Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
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Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
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Response from Petit-Fernand
We apologize for the delay in delivery of your order
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Deborah Rodríguez
Rating: 4 out of 5
The labels are beautiful and of very good quality, but the shipping took forever! That's the only thing they should improve.
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RAUL DIA, ORTIN
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
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Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
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Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
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Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
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