The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
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Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
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Esmeralda Sanchez
Rating: 4 out of 5
The order takes a little while, otherwise everything is fine, I love your little things.
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Isaac Del Pino
Rating: 2 out of 5
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
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Response from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
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Ely
Rating: 4 out of 5
Very nice labels and the ability to customize as you like. The shipping cost is a bit high, considering also that I chose the fastest shipping and I think the delivery time was not so short as it arrived in 5 days...I am satisfied anyway, both for the labels and the wooden tag and the personalized canvas bag
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esther santos
Rating: 2 out of 5
I have had to glue them several times, they peel off. I don't have any mail
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Response from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
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Gabriella B.
Rating: 4 out of 5
Products made well, useful. Sometimes problems with thermoadhesive clothing labels But all in all good. The water bottle is also good
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Francesca
Rating: 4 out of 5
Very good product, although a little expensive in my opinion. Long time frame, in my opinion, to receive the product.
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Rebecca S.
Rating: 4 out of 5
Lots of choice and good quality!
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monica L.
Rating: 4 out of 5
After an initial negative review for non-arrival of products ordered on September 6, I am now reviewing positively for the helpfulness of the staff and resolve the problem. The products were again shipped and arrived on time as stated. My children, who were impatiently waiting for them, are thrilled with them. Thank you for not giving up on us and solving the problem.
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Response from Petit-Fernand
Good morning, we are sorry for this late reply, we had not actually received your message. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
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Marta
Rating: 4 out of 5
Labels well made and arrived on time, some problems with the site when finalizing the order. For clothing labels, it would be nice if they could be ironed directly onto the fabric.
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Chloe
Rating: 4 out of 5
Fast & easy order process & quick delivery, easy to apply and the kids love them theyre so cute but they are starting to peel off at the ends (probably my fault i wash the uniforms 2-3 times a week) other then that absolutely bang on xx
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Sra González Alejandra
Rating: 4 out of 5
It took a while to arrive, otherwise great.
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Camilla T.
Rating: 4 out of 5
Good service, unfortunately, shipping to Italy is a bit slow and, in the case of label orders, arrival is unpredictable due to non-tracking of the envelope.
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cliente
Rating: 4 out of 5
All ok but there is a few labels where the texts and the imagine seem a bit blurry in comparison with last year's order this would be the only small detail found that may be a production related issue at the time of the mold.
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Diana V.
Rating: 2 out of 5
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
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Caterina I.
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
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Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
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RR
Rating: 3 out of 5
Delivery time a little long. But the products are great!
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Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
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Sig.ra L.
Rating: 4 out of 5
Very nice and sturdy items. Maybe a little pricey but quality
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Sonia VÁZQUEZ CARRAL
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
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Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
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Cascia
Rating: 4 out of 5
Petit-Fernand has excellent aesthetic taste, and the online booking service is easy to use, intuitive, and beautiful to look at. I ordered a number of labels for clothes and objects. I chose the background, colors, fonts, and designs. The labels that iron on fabrics hold up well, even to repeated washings. Only flaw to report: the printing graphics could be slightly improved, as they look a bit grainy.
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Valeria D.
Rating: 4 out of 5
Valid adhesive and thermoadhesive labels for personalizing items. Very nice patterns and rendering of customized products. Competitive prices. On-time shipping.
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Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Lisa
Rating: 4 out of 5
The stickers are very nice and hold well. However, this time the stickers are difficult to remove and get unsightly creases/cracks.
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Monica B.
Rating: 4 out of 5
Very beautiful and different kinds of labels useful for school
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Valentina
Rating: 4 out of 5
Delivery was a little long, customer service efficient and quick to try to resolve. Thank you ??
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Naiara Alvarez
Rating: 4 out of 5
Everything great but I would like it to arrive sooner.
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Ajuma E.
Rating: 4 out of 5
I have been buying these labels for 3 years already and they are a good product, but not perfect because I have had them come off, especially the ones for clothes despite having followed the given procedure. The company is serious because once I exposed the problem, they promptly sent me back more labels free of charge, unfortunately, however, the problem recurred.
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Jenny Moya
Rating: 3 out of 5
They take longer than stipulated and the product is very good, I am delighted and my children even more so.
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Response from Petit-Fernand
We apologize for the delay of your order. Have a nice day.
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Federica D.
Rating: 4 out of 5
Very cute labels ....long shipping times
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Ani
Rating: 4 out of 5
I would give 5 stars because the products are really original and quality, but one star was taken off because of the price, which seems a bit excessive.
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Lehrgeldzahlerin
Rating: 2 out of 5
The labels look very nice but don't last two washes. It's a shame, because they don't last long when used to mark clothes and are unfortunately not worth the very reasonable price. However, they stick very well (so far and for the last 4 weeks) on flat items and items that are less exposed to wear and tear or do not need to be washed. They can therefore be recommended. I can recommend them less for clothing. Therefore only 2.5 out of 5 stars.
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Response from Petit-Fernand
We apologize for the problem with the labels. Can you please contact our customer service to find a solution?
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Danielle
Rating: 3 out of 5
Unfortunately very small so shitty that you can hardly read names. Unfortunately, they didn't last long either... they look cute in themselves, so it's a shame that they didn't last properly with us
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Response from Petit-Fernand
Hello Daniella. We are sorry to hear that your labels are peeling off - of course this should not happen! We have more info via email please.
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Mimi
Rating: 4 out of 5
excellent product
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Stephanie H.
Rating: 2 out of 5
Ordered iron on labels for daughters school uniform. Look amazing however started peeling after first wash.
Response from Petit-Fernand
Dear Stephanie, our sincere apologies! Please, see the offer over the email.
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Carolina
Rating: 4 out of 5
Always a little long delivery, not cheap, but durable.
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Patricia Vico
Rating: 2 out of 5
The quality of iron-on garment labels has declined dramatically.
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Response from Petit-Fernand
Patricia, contact us by email in private so we can contact you to better understand and help you. Greetings
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Antonio
Rating: 3 out of 5
Helpfulness on the part of customer service in resolving shipping issues
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Response from Petit-Fernand
Good morning Antonio, we are sorry for this delivery anomaly by the postal service. We have contacted you proposing a solution. Have a nice day ? Alessio
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Aly
Rating: 4 out of 5
Perfect in every way...except delivery.... Although I was already aware of the time it took to receive them (which was fine), it took even longer...thus delaying the delivery of the school supplies.
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Loredana C.
Rating: 2 out of 5
This time I was very disappointed! I ordered the labels on September 2 I received them wrong (alas yes with another baby's name) and to this day I still haven't received the right ones!!!
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Response from Petit-Fernand
Good morning, we are sorry for this error. We have contacted you to find a solution. Have a nice day ? Alessio
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Giulia R.
Rating: 4 out of 5
Very nice thermoadhesive labels!!! I've already had some come off but it could be my fault too
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