English 
S
Rating: 4 out of 5
Lovely stickers and amazing customer service. Thank you!
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 714 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Adhesives ottiimi Even if there was a mistake.. They send everything back to you.. Great service
Translated reviews
L
Rating: 3 out of 5
Various problems when ordering, the payment method chosen at the start did not work. 2nd payment method, the discount did not work. Fortunately, after contacting customer service, they refunded the difference.
Translated reviews
Response from Petit-Fernand
We are sorry for this technical anomaly. Very nice day
R
Rating: 2 out of 5
the labels come off after the 1st wash although I am very satisfied with the 1st purchase
Translated reviews
Response from Petit-Fernand
Hello , we invite you to contact us by email with your order number, in order to help you :)
M
Rating: 4 out of 5
I love these labels, very pretty and fast delivery. The only downside, and this is just my personal opinion, is that they don't stick very well. As soon as I put them in the washing machine for the 1st time, they start to peel off.
Translated reviews
C
Rating: 4 out of 5
Nothing to say great
Translated reviews
G
Rating: 2 out of 5
Despite the fact that I meticulously and scrupulously followed the directions on the instructions and used neither high-turn spin dryer nor dryer, the labels came off (about half of them) and as a result I cannot be satisfied with my purchase. A real shame since the graphics are really quite nice!
Translated reviews
Response from Petit-Fernand
Good morning, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have sent you an email to find a solution as soon as possible Good day ? Alessio
A
Rating: 3 out of 5
The labels are wonderful, as always! Too bad the shipping by regular mail has been worse. Last year they arrived in a paper envelope, inside a hard cardboard envelope. This year in a plain envelope which, with the rain in the mailbox, failed. Most of the labels were saved but part of the pad was damaged. With what the order cost, it is a shame.
Translated reviews
Response from Petit-Fernand
Good morning Alessandra, we are sorry for this inconvenience with postal services. We have sent you an email to find a solution. Have a nice day ? Alessio
B
Rating: 4 out of 5
Personalized water bottle for three people after ordering the labels. I'm very satisfied with the quality of the products, but I'm a little disappointed that I had to pay the shipping costs. This does not encourage me to place another order.
Translated reviews
S
Rating: 4 out of 5
Great product, only delivery a little slow.
Translated reviews
K
Rating: 3 out of 5
Good product but VERY slow shipping.
Translated reviews
Response from Petit-Fernand
We are sorry for the delay in the delivery of your order. Good morning Kare
L
Rating: 3 out of 5
Stick on labels haven't stayed on care labels during normal washing cycle this time as they have done with previous orders.
Response from Petit-Fernand
Dear Laura, we are sorry to hear about this. We can send the replacement or refund if you wish. We have more information over the phone.
M
Rating: 4 out of 5
It was my first purchase.
Translated reviews
L
Rating: 3 out of 5
The labels are very cool but you have had some that after washing (40°) have peeled off the clothes.
Translated reviews
Response from Petit-Fernand
Good morning Lidia, we have just contacted you by email to help you as soon as possible. Greetings and thank you for your confidence.
C
Rating: 3 out of 5
10 days delivery time. Quality ok.
Translated reviews
Response from Petit-Fernand
Hello Celeste. We are sorry that you had to wait 10 days before you received your order. Normally the delivery time is 2-6 working days, but can sometimes be extended by the post office. We are working on this problem and looking for other suppliers. We apologize for the inconvenience.
V
Rating: 4 out of 5
I really like the ease and design aspect, unfortunately the iron on labels I purchased didn't all stay put but the company was kind enough to send me the stick on labels and I think as a busy mom those will be my new go to. Going to order some for my daughter too. Thanks!
Response from Petit-Fernand
Dear Vanessa, our apologies if you had encountered the quality problems. Please, see a few solutions over the email.
A
Rating: 4 out of 5
The shipment was quite late, otherwise everything was fine.
Translated reviews
Response from Petit-Fernand
Thanks Alba :)
M
Rating: 2 out of 5
Hi, I am very pleased with the quality of the product and the quality of the product, I have received my order and I am very happy with it. Best regards
Translated reviews
Response from Petit-Fernand
Good morning Maria Belen, we have contacted you by email as soon as we read your complaint. We are waiting for your response so we can help you. Regards
G
Rating: 4 out of 5
Although the shipment arrived late due to the postal service, I received constant and friendly assistance. I have purchased stickers for school supplies and they are great.
Translated reviews
C
Rating: 2 out of 5
The order arrived correctly, but with an excessive waiting time. Quality product
Translated reviews
Response from Petit-Fernand
Thank you for sharing your opinion Cati. We hope to improve with the delivery time, which may be longer depending on the post office delivery. Regards
P
Rating: 4 out of 5
They are beautiful and super nice.
Translated reviews
O
Rating: 4 out of 5
I have always been happy with them, I have tried various types of stickers over time, all of them ok. They last a long time without fading, and if applied correctly they certainly won't disappoint. It happened that there were some pages with labels that were difficult to peel off because they were not shaped and cut properly. However, we always managed to use them. My son loves choosing and composing his future labels! The quality is very good and I have never had any problems with shipping.
Translated reviews
V
Rating: 2 out of 5
Despite that I paid 10 euros for express shipping I received the order after a week
Translated reviews
Response from Petit-Fernand
Good morning Valentina, We are sorry for this delay on the part of the postal services. We have proceeded to refund you the amount in question. Have a good day! ? Alessio
K
Rating: 4 out of 5
Very nice quality. I have ordered the stick-on labels very often. They even stick to the lunch box and don't come off, which I think is very good. There is only one problem when ordering. If different names are selected, then these should also be packaged separately. I had to tear everything apart to pass on a gift.
Translated reviews
P
Rating: 4 out of 5
All very nice.
Translated reviews
C
Rating: 3 out of 5
Very nice product and appreciated since it was a gift. It would be to improve the communication of when the package is shipped since for a few days I did not hear anything more about the order and going to the customer area in the track your order section what appeared was only "shipped by priority letter" and it was not clear at what point the shipment was. Anyway product much appreciated!
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry for this inconvenience. We thank you for sharing your experience and look forward to seeing you again soon! Alessio
A
Rating: 3 out of 5
Last years batch worked really well, this year,aside from the iron on labels. this year all of the stick on labels apart from the shoe labels have failed, same shirts, same washing, same use, labels started to peak off after second wash. I emailed via the website, with no reply, emailed direct, with no reply, facebooked awaiting a reply. I just want them to reprint as there was an issue!
Response from Petit-Fernand
Dear AA, we are sorry to hear about this inconvenience. Can you please provide with your name or order number so we can contact you and offer a solution? We do answer all the inquries within 48 hours so for some reasons we did not receive your claim.
J
Rating: 4 out of 5
everything is perfect, the shipping was a little slow, but the stickers are going very very well.
Translated reviews
F
Rating: 3 out of 5
Mixed opinion! - The labels are nice. - The bottles are not at all suitable for a 4/5 year old, the stoppers are too difficult to 'clip on'! So beware of leaks in the schoolbag! - Ophélie in Customer Service is very helpful.
Translated reviews
Response from Petit-Fernand
Dear Fabie, thank you for taking the time to write to us. We wish you an excellent day and thank you for your confidence.
E
Rating: 4 out of 5
Great company and good experience! I have used this company for a few years now. The sticker/name tag designs are great for younger children especially the girls. Boys, the choices feel more limited. Sometimes the shipping can take a while.
Translated reviews
S
Rating: 3 out of 5
The labels are very nice but unfortunately since they arrived late I have not yet been able to use them and understand their quality
Translated reviews
Response from Petit-Fernand
Good morning Serena, we are sorry to hear about this shipping delay. We thank you for your understanding Have a nice day ? Alessio
C
Rating: 4 out of 5
I must say that the quality has decreased a bit, I bought these labels a couple of years ago and they were really the top! This year I was a little disappointed, they are still good and compared to others they give the possibility to be customized in more ways, however they lack that feeling of quality that was there to the touch, before the print was embossed now it is smooth. It may be that in all this my feeling is wrong, anyway I give 4 stars instead of 5 for this reason.
Translated reviews
S
Rating: 4 out of 5
A little bigger than I expected but good quality
Translated reviews
A
Rating: 4 out of 5
Very good product received, I have put them on the clothes now I hope they do not fall off. The rest is fine!
Translated reviews
C
Rating: 3 out of 5
The first time it took 20 days, and the second time it didn't arrive at all.
Translated reviews
Response from Petit-Fernand
Hello Carmen, we apologize for this logistical incident. We confirm the refund of your order. Good day
R
Rating: 4 out of 5
Cute personalized plates, convenient.shipping arrived on time! Recommended
Translated reviews
E
Rating: 4 out of 5
There was a problem with shipping but they solved it by sending me the product again at no additional cost! Very understanding and helpful
Translated reviews
I
Rating: 4 out of 5
The labels did not arrive, but the company was quick and very helpful in remedying this!
Translated reviews
D
Rating: 4 out of 5
Labels done well. A little slow on shipping
Translated reviews
E
Rating: 3 out of 5
I paid for express shipping because I needed the stickers as soon as possible and I don't know why, since it took as long as it would have if I hadn't paid for them.
Translated reviews
Response from Petit-Fernand
Hi Elvira, sorry for the delay. We have just paid the shipping costs. Have a nice day