Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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Stefania B.
Rating: 4 out of 5
Nice and nettlesome labels, quality printing Great customer service Only downside, the packaging of the labels was not done well and the various sheets fell off the envelope
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JAMILA
Rating: 4 out of 5
Delighted with my order, quality product. I heard about this site via instagram. The parents I meet in the nursery have also ordered from this site to personalize their children's bottle clothes. The labels stay in place after several washes.
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Cass.
Rating: 3 out of 5
Ordered for the second time, sent very quickly so great. However, I had a small problem with the name on the isothermal bottle. I sent a message to customer service but never heard back... too bad.
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Response from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. Unfortunately, it seems that your email did not reach us. We have sent you a message in order to find a solution as soon as possible. Have a nice day Alessio
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Elia
Rating: 4 out of 5
All perfect. Only note: if I had known the box was meant as a game I would not have broken it open; so I recommend a sign on the outside on how to open it or caution. Thank you very much
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Shahnez Delici
Rating: 3 out of 5
Convenient, cute, fast shipping, but peels off too easily, especially after machines.
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Response from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. We have sent you an e-mail to try and find a solution as soon as possible. Have a nice day Alessio
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Allardcc
Rating: 3 out of 5
Disappointed by the quality of the labels, which do not peel off easily and many are lost.
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If the problem persists, don't hesitate to contact us by email at [email protected] with a photo of the faulty product and we'll do our best to find a solution. Have a nice day Alessio
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Gabriele M.
Rating: 4 out of 5
Great product Printed well.. Only flaw is that it does not stick well on the edges....
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Anne B
Rating: 3 out of 5
I was satisfied with the fast service, I've been ordering from them since 2020 but at the moment I haven't received my order and it's been treated as finished on top of that with no response to my emails and calls since September 04. I had them on the phone after my comment, the shipment was sent according to what I was told in priority, but here's another 1 week without having received the product ...
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Response from Petit-Fernand
Hello Anne, we've left you a voice message to reassure you that your order has been returned. Have a nice day!
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Vanessa
Rating: 4 out of 5
I have renewed the purchase of labels I have priced more because sometimes the labels do not stand up to washing.
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Séverine
Rating: 3 out of 5
Ordered on Friday evening and received on Thursday of the following week, a far cry from the 48-hour delivery times advertised on the site. Three stars just because of that... The labels are pretty and just what I wanted.
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Response from Petit-Fernand
Hello Séverine, we're sorry to hear about the delay in your order. Unfortunately, the postal service can sometimes extend the delivery time. We're glad the labels are to your liking. Very nice day to you
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Prescilla Dupuis Bigey
Rating: 3 out of 5
Too bad the special shoe labels don't stick.
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Response from Petit-Fernand
Hello Prescilla, please contact us by email, and send us a photo of the labels in question, so that we can provide you with a solution as quickly as possible.
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Sabrina
Rating: 4 out of 5
The stickers are visually beautiful and of high quality. One star is deducted for the shipping. Normal shipping took forever. With the second order I chose express shipping (approx. 10!!!) and still had to wait a long time. The parcel didn't arrive on time.
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Christine VERDOUX
Rating: 4 out of 5
I'm quite happy, but I think it would be a good idea to offer a wider choice of label lengths. They are too long when, like me, a person only wants a short first name and a pictogram.
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Giulia
Rating: 4 out of 5
perfect labels
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Jennifer
Rating: 3 out of 5
Hello, I bought these labels (in packs of 10) (not iron-on) for my daughter's clothes (3 years old). When I received them, I discovered that they don't stick effectively to the fabric, but that they must be stuck to the care labels or to the garment brand labels, to resist washing. I hadn't seen/read this information before ordering. Unfortunately, I've either already cut out most of these care and brand labels, or they're missing because the brand is written directly on the fabric. The labels stuck on the care labels remain after the various washes. Those stuck on the fabric or on the brand labels come off in the wash. However, the labels have a practical format and a very cute design. My daughter chose the ladybug and loves these colorful labels.
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Response from Petit-Fernand
Hello Jennifer, an email has been sent to you to help you. Have a nice day!
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Invité
Rating: 4 out of 5
There was a slight delay due to an address error, but everything was back in order and everything was perfect. Thank you
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Invité
Rating: 2 out of 5
Iron-on labels peel off after one wash :(
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Response from Petit-Fernand
Maeva, please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
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Giusy
Rating: 4 out of 5
The adhesive and iron-on labels that I routinely buy are very convenient there was a misunderstanding on the 'application of a promotion but they solved it brilliantly in no time. Very satisfied. I recommend it
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Audrey.
Rating: 3 out of 5
Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.
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Response from Petit-Fernand
Dear Audrey, an email has been sent to you regarding your order :) Thank you for taking the time to write to us. Have a nice day!
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Invité
Rating: 4 out of 5
As satisfied as ever
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Emilie Diarra
Rating: 3 out of 5
Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.
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Response from Petit-Fernand
Hello Emilie, we're sorry to read this about the quality of the thermo labels. We invite you to contact us by email, with photos of the labels in question so that we can help you. Have a nice day!
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Jeanne davis
Rating: 3 out of 5
The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...
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Response from Petit-Fernand
We are very sorry for our late response. We will contact you as soon as possible to help you. Have a nice day!
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Maura B.
Rating: 4 out of 5
I placed two separate orders for personalized stationery labels and for notebooks/books. Really very very nice, my daughter delighted. The first order in late August, I don't know for what reason, arrived on 9/15, several days after the second order arrived. some difficulty peeling off the small labels for pencils
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silvia
Rating: 2 out of 5
products did not arrive on time, shipping via mail without tracking, ----EDIT: ----- I have to admit they were very kind and sent me back the labels and then the first ones arrived a little late as well. Problem maybe due to slow postal service. thank you regards
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Response from Petit-Fernand
Good morning, we are sorry for this delay. We have sent you an email to find a solution Good day ? Alessio
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Monica
Rating: 2 out of 5
Beautiful labels; colors and options numerous and nice well made. Unfortunately, the thermo stickers don't stay on well after two washes, in fact they just fall off and can't be resealed. The adhesive ones for clothing labels are much more valuable
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Response from Petit-Fernand
Good morning, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
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Invité
Rating: 4 out of 5
Package received on time. Overpayment refunded promptly. The only problem is that the labels come off in the washing machine.
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Invité
Rating: 4 out of 5
Top of the line Various personalizations Nice receipt and it holds up really well
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Stella
Rating: 4 out of 5
Very well made labels and quality lunchboxes. Efficient and fast customer service.
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Roberta S.
Rating: 4 out of 5
First time buying on this site,and I was really pleased. Great material,and most importantly really short time to receive the product compared to what was indicated. Thank you very much
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Rosanna T.
Rating: 4 out of 5
All perfect
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Anna
Rating: 4 out of 5
I have been ordering from you since my son started kindergarten Now he is already at school and we continue to order - a customer for many years and for good reason The only thing I have to say is that the adhesive labels for clothes no longer hold as well as they used to We still have stickers from kindergarten that are still up - after countless washes - the new labels come off after just a few washes It would be nice if the quality was as good as it used to be
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Mimie M.
Rating: 2 out of 5
It's the second time we've bought. Last year and this year, but unfortunately the quality was not the same. The labels do not collent well on the colors. We are very disappointed and are already thinking about ordering elsewhere.
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Response from Petit-Fernand
We are sorry to hear that you are having problems with your labels. Can you send us photos of the labels that are missing or photos of the place where they were applied? Nous avons plus d'informations sur l'email.
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VERA
Rating: 4 out of 5
Accurate, easy to use, and well-rounded package. Just a little few of the smaller ones.
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Maria
Rating: 4 out of 5
This is already our 3rd order with C-MonEtiquette. On-line personalization is easy, thanks to the interface that lets you see the results "live". The labels are attractive, legible, of good format and quality. We order them mainly for clothes, shoes and now school supplies. The only reservation is that on some boards, they can be difficult to remove from their place.
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Invité
Rating: 2 out of 5
Unfortunately, the labels wash off.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day!
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DARIA B.
Rating: 4 out of 5
Labels with very nice graphics, in this order I found it a bit difficult to peel off the individual labels, some were flaking off
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Janny Aurore;
Rating: 4 out of 5
I haven't given the product a 100% rating yet, but we're happy with it - it's well made.
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Bonny Timblene
Rating: 3 out of 5
Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.
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Response from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day :)
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FRANCESCA A.
Rating: 3 out of 5
Thermoadhesive labels come off very easily and quickly
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
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Emilia
Rating: 3 out of 5
Really great labels but I didn't receive the right type so I had to reorder.
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Response from Petit-Fernand
Hello Emilia, We have just written you an email to help you. Have a nice day!