Customer reviews of Petit-Fernand

I left a complaint about my order on the day I received it, September 05, but I still haven't received a reply as of September 21.

Labels can be removed with the first wash.

The water bottles, food boxes and labels were of better quality. I give 4 stars because the delivery charges were expensive 12, despite the fact that the sum of my order exceeded 100. We should think about free delivery for large orders. Best regards.

I had two codes at gemo because I bought two back-to-school outfits but one of the two codes didn't work and the other worked but I was charged 8 and not 2 as indicated.

I ordered two kits, and I'm a little disappointed with one. I don't understand it, but I've followed everything to the letter and the labels have already gone into the washing machine on three garments. Lovely evening

Superb order!

Prices have gone up and the format has changed, too bad.

The self-adhesive labels are very pretty. But unfortunately they come off in the washing machine... a little disappointed...

The rendering of the labels is satisfactory, but the batches ordered are mixed together, and the first names are mixed between the notebooks. I wouldn't recommend buying them for gifts, for example.

I received the labels very quickly but to my great regret they don't stick properly. After wearing or washing the garment, the labels come off.

Great product i recommend it

Nice labels and also the bag. So far the labels are holding up in the washer and dryer. Delivery in a short time. I am satisfied.

I am buying labels from this company for fourth time this year, but for the first time they got me disappointed because the stick on labels don't stay after the first wash!

I'm very happy with the labels for my daughter, they're super pretty, ordering and payment very easy to do.

Hello. I had a little problem with my back order. The labels stick very badly especially those for the shoes. Thank you for your feedback. Cdlt, Auriane

I ordered labels on September 3 and on September 14 they still have not arrived. I am waiting for a response from the member service, but I see that there are several people complaining.... Commande effectuée le 3 septembre et toujours pas d'etiquette le 15 septembre. J'attends la réponse du service client mais je vois qu'il y a pas mal de plaintes concernant le même sujet.

I was looking for labels to mark my daughter's clothes and came across c-monetiquette.fr. The choice of labels is varied. I had no trouble placing my order and received it quickly.

Between order and delivery I count about a week. Good quality labels, no defects but some stickers didn't stand up to the machine but it did the job during my child's school trip.

Good evening, I placed an order (N°3000978945) on August 29, it turns out shipped the next day but still no news. I contacted customer service and they told me to be patient until September 15 ( school already started). I am very sorry about this inconvenience because this is the fourth year I have been buying from them so far there have been no problems, shipments have arrived after po ho days. Last year a label was found to be defective and within 3 days they sent me the new reprinted corrected ones. Hopefully everything arrives on time I would hate to change suppliers.

Correct labels. We'll see how long they last, especially the clothing labels.

Unfortunately, it is not immediately clear on the homepage that shipping takes a LONG time. It is mentioned everywhere that shipping takes 48 hours. But you have to find out for yourself that the whole thing comes from France and that shipping takes forever. I ordered on 30.08. By the way, it wasn't shipped until 06.09.. So here, too, the 48h deadline was not met. The goods have still not arrived. I am now forced to buy stickers from another supplier AGAIN, as I need them for the start of school. I very much hope that I will get my money back. The structure of the homepage and the delivery times should definitely be made clearer. If this had been clear to me before I ordered, I wouldn't have ordered there again as it would have been clear that it probably wouldn't arrive on time. Too bad.

Unfortunately, the quality of the labels has deteriorated a lot and they have already come off after one wash. The customer service is also not very customer-oriented and you only got the message that you can no longer send it back

This year I am unfortunately disappointed. I'm not one for negative comments, but having received no reply from the company after two messages I'm writing my dissatisfaction here. I've been ordering from the site for years because I was satisfied with the self-adhesive labels, but here the labels don't stick properly, which is annoying when you're dealing with about 80 labels. I think it's a shame not to have any feedback from the company about this incident.

We ordered water bottles, the order arrived, the quality of the bottle is good but, there is a big but. The quality of the cap is bad, absolutely not suitable for children, it breaks very easily and we have already had to replace them twice, a hidden cost that would deserve some attention. Some of their kindergarten classmates have also had the same problem with the same product. It's a shame because the rest is fine.

The adhesive labels are really great. Unfortunately, I didn't receive them after the first shipment. After informing the shipper, I actually received them a few days later without any problems. In the meantime, I received information about the processing status and was able to follow the progress of the delivery in detail.

I ordered the labels over 3 weeks ago and have not received them. I have contacted customer service to at least know the tracking number and the shipping company so I can find out where my order is and they won't even give it to me...I don't know what to do...there is no way to get an answer. I rectify: I have finally received a reply and they have offered to refund my money or reship. I appreciate the response, better late than never!

Hello Order placed a bit late but the team works efficiently so I received the labels before the start of the school year. You're top notch. Just one small problem: ..... A bit small but it can be helped.

I've been ordering for a few years now, and I'm very happy, good value for money.

Everything is ok. Great for school leavers.

The product overall very nice! The only thing is that shipping took a very long time!

I purchased that iron on labels for my children's uniform my little boy has been going to nursery about the holidays I have washed his T-shirt one with the label on and it has already come off! Unfortunately I've purchased these for four of my children I think they are a waste of money and will be purchasing a permanent pen! ??

The order has not arrived yet but they have already contacted me to solve it in a very kind way.

A huge delay to receive the order. Over 3 weeks. Unfriendly online advisor

The self-adhesive labels are great, but the iron-on labels aren't as easy to use as with other brands. What's more, I chose a typeface with a visual that was legible on my screen, unfortunately in real life you have to squint. I'd order again, but only self-adhesive ones.

The labels are badly punched. Almost all of them come off badly or tear at the corners. The small labels don't stick to pens or brushes. I had to fix them all with sellotape. It was a lot of work to stick them all over again.

Unfortunately I have no opinion on the product, as I didn't like the delivery. Tracked delivery would have been appreciated, as otherwise no recourse is possible. It's a shame.

Update: very responsive and accommodating customer service who called me very quickly and suggested several solutions; thank you very much for your responsiveness and kindness! Fast, careful dispatch, received less than a week after ordering. The labels are of good quality and are holding up well so far. The booklet system is very practical for storing them and not damaging them. The lunch box is huge! The customizable cotton bag is perfect for holding spare parts. On the other hand, the isothermal water bottle has 3 major faults: the cap cannot be closed, even by an adult (so the bottle is never closed!); - the rotation system for the leak-proof cap is very difficult for a 3-year-old to grasp; - the absence of an air release system makes it very uncomfortable, if not impossible, to use.

The stickers are beautiful. But the delivery times are very long, even if you take into account that production takes place in France. My order also got lost in the first shipment. After many back and forth messages with the friendly customer service, I finally received the stickers after another shipment about three and a half weeks after ordering. The messages emphasized that delivery can take up to 8 working days and that you should only make an entry after 10 working days without receipt. No reference is made to this in the order. It simply states that the ordered products will be manufactured and handed over to the post office within 48 hours. I would therefore order elsewhere next time.

Good value for money, fast delivery

Order made on 8/08 received on 29/08 customer service not responsive enough in my opinion because waste of time despite my reminders, for my part this is the 3rd time I order I do not know if I retenter for the blow!