Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Very pleased with the treatment I've had, as soon as I had a problem they have not been slow to solve it and answer me q is the important thing. I will use it again
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Giulia
Rating: 4 out of 5
Great solution fast and fun!
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Giada
Rating: 3 out of 5
My order did not arrive in the described timeframe so I immediately contacted customer service and they were operative and resent it to me. I purchased through Instagram but maybe due to some bugs in my account I was not seeing the tracking of the order but only that it was shipped. Therefore have to thank the customer service without which I would not have known how to solve it.
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Response from Petit-Fernand
We are the ones who thank you for your opinion and understanding. We remain at your disposal and wish you a good day ?
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Raquel Portero Bermúdez
Rating: 4 out of 5
The product is good, the website is easy to use. The shipping for me took quite a long time, about 2 weeks.
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Claudia M.
Rating: 2 out of 5
I placed the first order, which was LOST, the customer service was very fair to me re sending the order, which however has yet to arrive. i have heard very good things about this company, i gave it a negative rating because i hope they improve the shipping service
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Response from Petit-Fernand
Good morning Claudia, Thank you for your review, we will take it into account in order to improve the quality of our services. We hope to receive your order soon. Good day Alessio
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Nieves De Los Santos
Rating: 2 out of 5
The products are good and for that reason I have been buying your labels for about 7 years now. BUT the shipping is soooo slow, it always takes much longer than promised. You should look for another way of shipping, because looking at the complaints on the web, many people say the same thing.
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Response from Petit-Fernand
Nieves, we apologize for the delay. We are doing our best so that our deliveries are not so late. Good day
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Guadalupe Zapata Valera
Rating: 3 out of 5
The labels were great but took too long
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Response from Petit-Fernand
We apologize for the delay.
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Fr. H.
Rating: 2 out of 5
Ordered on 06.09.22 and after 20 days it was finally delivered successfully. As a gesture of goodwill, it was printed a second time and delivered again.
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Response from Petit-Fernand
Hello Melanie. We are very sorry that your first order was lost in the post. We hope that you have received the replacement and that you like the product!
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Marina Chacártegui
Rating: 4 out of 5
The website is easy to use and has many options. The only thing was the delivery time, in my case, a shipment of 80 stickers took more than 15 days.
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Leo
Rating: 3 out of 5
Good product, but shipping takes a long time and they don't make it clear when you order.
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Response from Petit-Fernand
We apologize for the delay Leo . Good day
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Laura Bottari
Rating: 3 out of 5
It is very nice only that in the petit that I stuck in the baby of the little one is peeling off with the washes ?? maybe I'll buy again ??
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Response from Petit-Fernand
Hi Laura, send us an email so we can help you. [email protected] Good morning
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Macarena González García Baque
Rating: 2 out of 5
Took too many days to arrive
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Response from Petit-Fernand
We are sorry for the delay in delivery of your order Macarena
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Araceli
Rating: 3 out of 5
They took a long time to arrive, almost 15 days.
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Response from Petit-Fernand
We apologize for the delay in delivery of your order
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Deborah Rodríguez
Rating: 4 out of 5
The labels are beautiful and of very good quality, but the shipping took forever! That's the only thing they should improve.
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Raul Dia, Ortin
Rating: 3 out of 5
I placed an order on September 7 and after about 20 days without receiving it, customer service sent the order again. Just one day after sending it again, the first order arrived, but I informed them and they finally compensated me for the wait with the shipment of the two orders.
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Response from Petit-Fernand
Thank you for your message Raul . We hope that for your next purchase, the delivery will be faster. Regards
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Alberto Molina Romero
Rating: 3 out of 5
Excessive delay in delivery.
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Response from Petit-Fernand
We are sorry for the delay Alberto. It is true that we try to manufacture in 48h, to be delivered as soon as possible, but sometimes the delivery can reach 10 working days. Have a nice day
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Cliente
Rating: 2 out of 5
The purchase process, easy and with many options. I liked it. Now what I find deplorable is the shipping and delivery process. I spend a lot of money, big or small, it doesn't matter, and I don't even know when or if the package will arrive, I see it as third world. It has taken me a month to receive the package. It is a far cry from any other online shopping platform, where you are notified of the process, the day of receipt and it arrives in a timely manner. I will not buy any more if you do not change the system you currently have.
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Response from Petit-Fernand
Hello Carmen, we take into account all the messages from our customers, who trust our products, but in some cases, the delivery takes too long and damages our work. We hope to be able to change and offer our customers a faster and more qualitative service very soon. Regards
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Esmeralda Sanchez
Rating: 4 out of 5
The order takes a little while, otherwise everything is fine, I love your little things.
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Isaac Del Pino
Rating: 2 out of 5
The truth is that the quality and the primer is quite good. That if the one in charge of making the brochure. A disaster. He mixed up my children's names and surnames wrong. So for that part a little dissatisfied.
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Response from Petit-Fernand
Good morning Isaac, we have written to you by email to help you :=) We apologize for this quality incident.
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Ely
Rating: 4 out of 5
Very nice labels and the ability to customize as you like. The shipping cost is a bit high, considering also that I chose the fastest shipping and I think the delivery time was not so short as it arrived in 5 days...I am satisfied anyway, both for the labels and the wooden tag and the personalized canvas bag
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Esther Santos
Rating: 2 out of 5
I have had to glue them several times, they peel off. I don't have any mail
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Response from Petit-Fernand
Hi Esther, we have contacted you by email to help you as best as possible.
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Gabriella B.
Rating: 4 out of 5
Products made well, useful. Sometimes problems with thermoadhesive clothing labels But all in all good. The water bottle is also good
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Francesca
Rating: 4 out of 5
Very good product, although a little expensive in my opinion. Long time frame, in my opinion, to receive the product.
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Rebecca S.
Rating: 4 out of 5
Lots of choice and good quality!
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Monica L.
Rating: 4 out of 5
After an initial negative review for non-arrival of products ordered on September 6, I am now reviewing positively for the helpfulness of the staff and resolve the problem. The products were again shipped and arrived on time as stated. My children, who were impatiently waiting for them, are thrilled with them. Thank you for not giving up on us and solving the problem.
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Response from Petit-Fernand
Good morning, we are sorry for this late reply, we had not actually received your message. We have been in touch with you to find a solution to this inconvenience. Good day Alessio
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Marta
Rating: 4 out of 5
Labels well made and arrived on time, some problems with the site when finalizing the order. For clothing labels, it would be nice if they could be ironed directly onto the fabric.
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Chloe
Rating: 4 out of 5
Fast & easy order process & quick delivery, easy to apply and the kids love them theyre so cute but they are starting to peel off at the ends (probably my fault i wash the uniforms 2-3 times a week) other then that absolutely bang on xx
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Sra González Alejandra
Rating: 4 out of 5
It took a while to arrive, otherwise great.
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Camilla T.
Rating: 4 out of 5
Good service, unfortunately, shipping to Italy is a bit slow and, in the case of label orders, arrival is unpredictable due to non-tracking of the envelope.
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Cliente
Rating: 4 out of 5
All ok but there is a few labels where the texts and the imagine seem a bit blurry in comparison with last year's order this would be the only small detail found that may be a production related issue at the time of the mold.
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Diana V.
Rating: 2 out of 5
I got the kindergarten packet, all very nice. But the adhesive ones for fabrics, to put on the labels, after 2 washes they came off ?? I will see if the thermoadhesive ones are better. The ones for objects look better to me. Let's see how long they will last
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email to find a solution. Good day Alessio
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Caterina I.
Rating: 2 out of 5
I ordered the labels for the second time ! I must say that the first time I had a great time The second time though, very bad ! They took more than 20 days to arrive ! Very slow in shipping ! Absurd ! But the labels are of good quality, that yes !
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Response from Petit-Fernand
Good morning Caterina, we are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ?
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Rr
Rating: 3 out of 5
Delivery time a little long. But the products are great!
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Response from Petit-Fernand
Hello RR. We are sorry if the delivery took longer than expected! Normally it should take 2-6 working days. We are glad you liked the labels!
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Sig.ra L.
Rating: 4 out of 5
Very nice and sturdy items. Maybe a little pricey but quality
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Sonia Vázquez Carral
Rating: 2 out of 5
It took me a long time to receive my order. I have written to them explaining it and they have not even answered me. Very unhappy with the service I'm sorry
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Response from Petit-Fernand
Sonia, we have contacted you by email, to help you. Greetings
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Cascia
Rating: 4 out of 5
Petit-Fernand has excellent aesthetic taste, and the online booking service is easy to use, intuitive, and beautiful to look at. I ordered a number of labels for clothes and objects. I chose the background, colors, fonts, and designs. The labels that iron on fabrics hold up well, even to repeated washings. Only flaw to report: the printing graphics could be slightly improved, as they look a bit grainy.
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Valeria D.
Rating: 4 out of 5
Valid adhesive and thermoadhesive labels for personalizing items. Very nice patterns and rendering of customized products. Competitive prices. On-time shipping.
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Michela M.
Rating: 3 out of 5
This year's narrow and long version labels have found poor adhesion on crayons and markers . They lift over the entire length. A real shame!
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. please feel free to contact us by email at [email protected] communicating a photo of the defective product and we will do our best to find a solution Alessio
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Lisa
Rating: 4 out of 5
The stickers are very nice and hold well. However, this time the stickers are difficult to remove and get unsightly creases/cracks.
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Monica B.
Rating: 4 out of 5
Very beautiful and different kinds of labels useful for school
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