The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I am satisfied with my order, received quickly and in line with my expectations. A small downside, I paid for envelopes, I did not receive the invoice and moreover, some were dirty. I wrote to customer service, I was told that the defective envelopes would be resent but I am still waiting for them after a month. Really a shame.
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Response from Petit-Fernand
Hello Eléonore,
Thank you for taking the time to share your feedback regarding your order. We are pleased to hear that you are satisfied with the speed of delivery and the compliance of your order. However, we are sorry to learn that you encountered issues with the envelopes and the tracking of your request. We take your comments very seriously and we will ensure that our customer service does what is necessary to resolve this situation as soon as possible. We have contacted you in this regard by email :)
Thank you for your understanding and your patience.
Best regards,
Giulia C-Monetiquette
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Thierry D.
Rating: 4 out of 5
following a purchase from 29/08/2025
Good purchase
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Julia D.
Rating: 3 out of 5
following a purchase from 18/08/2025
I think it's good that you can quickly and easily access the old design through reordering, unfortunately, the font I used is no longer available. Now I couldn't make any changes without a new font...
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Response from Petit-Fernand
Good day, Julia,
Thank you very much for your positive review! In fact, our policies are regularly updated to meet everyone's taste.
Have a nice day,
Customer Service EsIstMeins
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Raphaëlle D.
Rating: 4 out of 5
following a purchase from 29/08/2025
It's not bad! It's practical, we'll see after many washes.
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Claudia B.
Rating: 2 out of 5
following a purchase from 19/08/2025
Many of the stickers broke when taking them out.
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Response from Petit-Fernand
Hello Claudia,
I am very sorry about this anomaly with your order. Your labels should not break when taking them out.
We have just contacted you to help you.
Have a good day,
Camille Petit-Fernand
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Amandine M.
Rating: 3 out of 5
following a purchase from 28/08/2025
I am satisfied with the labels but not with the water bottle. Although very pretty, it leaks and is not waterproof.
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Response from Petit-Fernand
Hello Amandine,
Thank you for taking the time to share your feedback. We are pleased to hear that you are satisfied with our labels. However, we are sorry to learn that the water bottle does not meet your expectations and has issues with waterproofing. We take your feedback very seriously and invite you to contact our customer service to find an appropriate solution. Your satisfaction is our priority.
Best regards,
Giulia from C-Monetiquette
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Sandra W.
Rating: 4 out of 5
following a purchase from 19/08/2025
I was a little disappointed that the labels received looked so ‘sticky paperish’. I’m hoping they perform better than they look. But I bought them as a little gift for someone, so may never find out!
Response from Petit-Fernand
Dear Sandra,
Thank you for your feedback and for choosing Petit-Fernand for your gift! We're glad to hear you appreciated our products overall. We're sorry to hear that the labels didn't meet your expectations visually. Please rest assured that they are designed for durability and performance. We hope that the recipient enjoys them! If you have any further questions or need assistance, feel free to reach out.
Best regards,
Giulia Petit-Fernand
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Margaux G.
Rating: 3 out of 5
following a purchase from 28/08/2025
The decorations around the name on the label are mostly on the border. Once detached, there is little decoration on the label. I had chosen a solid color the previous time, it was better. A bit disappointed.
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Response from Petit-Fernand
Dear Margaux,
Thank you sincerely for your constructive feedback regarding our C-Monetiquette site. We take your comments about the decoration of the labels into account to improve our products. Please feel free to share your preferences so that we can better meet your expectations in the future.
Best regards,
Giulia from C-Monetiquette
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Ana B.
Rating: 3 out of 5
following a purchase from 29/08/2025
The bottle has a grainy appearance, it did not match the previous one purchased.
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Response from Petit-Fernand
Hello Ana,
Thank you for your feedback and your review. We are sorry to hear that the bottle does not meet your expectations in terms of appearance. Your opinion is valuable and helps us improve our products. Please feel free to contact us if you need assistance or if you would like to discuss your experience further.
Best regards,
Giulia from C-Monetiquette
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Elodie F.
Rating: 4 out of 5
following a purchase from 28/08/2025
Practice
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Morgane J.
Rating: 2 out of 5
following a purchase from 28/08/2025
Peels off very easily. I am disappointed with my order.
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. We are sorry to hear that our product did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us to discuss your experience.
Best regards,
Giulia C-Monetiquette
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Stéphanie D.
Rating: 2 out of 5
following a purchase from 28/08/2025
Very disappointed with my order this year. The labels detach very poorly, several were torn to be able to peel them off.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your experience with us. We are truly sorry to learn that the labels did not meet your expectations. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us directly, we would be happy to find a solution that works for you.
Best regards,
Giulia C-Monetiquette
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Nathalie L.
Rating: 3 out of 5
following a purchase from 28/08/2025
I love your labels. My children do too. They are part of their daily universe. However, the mini labels do not stick on crayons and markers as soon as the school year starts. I don't know if it's just bad luck for our batch (two sets for two children, same problem)
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Response from Petit-Fernand
Hello Nathalie,
Thank you very much for your feedback on our labels. We are delighted to learn that they are part of your children's daily life!
We are sorry to hear that the mini labels do not stick on crayons and markers. This is not an experience we want for our customers. We have just contacted you by email to offer you a solution :)
Your satisfaction is our priority. Thank you again for your feedback!
Best regards,
Alice C-Monetiquette
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Stephanie O.
Rating: 4 out of 5
following a purchase from 28/08/2025
I take all the labels from your site every year, but this year two problems: the minis (for pens..) which are usually great were very difficult to peel off and also it was not the visual seen on the computer. The dino was present but the jungle background was completely masked, it was a dark green instead. Very disappointed child! Knowing that we would have chosen a more suitable colored background. Fast delivery as paid. Super nice free stickers, my son loved them.
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Fanny G.
Rating: 3 out of 5
following a purchase from 28/08/2025
The water bottles are beautiful but my daughter refused to drink from them because of the plastic smell of the straw. I was embarrassed myself.
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Response from Petit-Fernand
Hello Fanny,
Thank you for your feedback and experience. We are delighted that you find our water bottles beautiful, but we are sorry to hear that the smell of the straw was an issue. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just sent you an email to find a solution to this problem :)
Best regards,
The C-Monetiquette team
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Marcarini L.
Rating: 2 out of 5
following a purchase from 18/08/2025
Unlike the clothing labels I bought a long time ago, which I was extremely satisfied with, unfortunately this time it was not the same with the object labels. They are indeed too stiff, causing the ends to lift and easily detach from items like pencils. I am very sorry, but this time I am not satisfied at all.
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Response from Petit-Fernand
Good morning Laura,
Thank you for sharing your experience with us. We are sorry to learn that the object labels did not meet your expectations. Your feedback is valuable and will help us improve our products. We invite you to contact our customer service for any further assistance.
Best regards,
Giulia from Petit-Fernand
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Julia K.
Rating: 2 out of 5
following a purchase from 17/08/2025
The shipment took three times longer even though I paid for express shipping, the bottles I ordered are very good but hard to open for 3 and 4 year olds, they can't take them to school at the moment because they can't open them without the help of an adult.
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Response from Petit-Fernand
Hello Julia,
Thank you for your comment. We apologize for the delay in shipping and take note of the difficulty in opening the bottles. We will work to improve both aspects.
Thank you for trusting us!
Have a good day,
Camille Petit-Fernand
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Johana J.
Rating: 4 out of 5
following a purchase from 28/08/2025
Great company, very sticky label (for the one to stick and leave) but for the heat-adhesive one, not as satisfied, some have come off. Too bad.
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audrey Z.
Rating: 4 out of 5
following a purchase from 27/08/2025
Looks like good quality, we'll see over time if it doesn't wear out quickly
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Adeline R.
Rating: 4 out of 5
following a purchase from 27/08/2025
Rather quick delivery during this back-to-school period, products that seem to me to be of good quality. A little extra would be a brief user manual for the ink stamp, I have never loaded this type of stamp and I searched a bit (but I assure you, it didn't kill me either)
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CARMELA D.
Rating: 4 out of 5
following a purchase from 27/08/2025
Order received on time and as expected. Very practical
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Sarah O.
Rating: 2 out of 5
following a purchase from 17/08/2025
The labels came off in their first wash and didn’t survive the tumble drying either. Followed all instructions.
Response from Petit-Fernand
Hello Sarah,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced an issue with our products after the first wash.
Your feedback is valuable to us, and we’d like to discuss it further to find a suitable solution.
Please don’t hesitate to contact our customer service team — we’re here to help.
Best regards,
Giulia Petit-Fernand Team
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Céline P.
Rating: 4 out of 5
following a purchase from 27/08/2025
Very well-made site and top-notch after-sales service. I recommend it because it's also very fast.
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Isabelle M.
Rating: 2 out of 5
following a purchase from 27/08/2025
The clothing labels come off at the first wash
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with our labels. The quality of our products is essential to us, and we want to assure you that we take your feedback very seriously. Please feel free to contact us directly so that we can offer you a solution. Your satisfaction is our priority.
Best regards,
Giulia C-Monetiquette
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Melanie M.
Rating: 3 out of 5
following a purchase from 11/08/2025
Personalized water bottle, the letters fade after 2 weeks.
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Response from Petit-Fernand
Hello Mélanie,
Thank you for taking the time to share your opinion on our personalized water bottle. We are sorry to learn that the letters faded quickly. I saw that customer service has sent you a replacement for the defective bottle. Your feedback is valuable and helps us improve our products.
Best regards,
Giulia from C-Monetiquette
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Evelyne B.
Rating: 4 out of 5
following a purchase from 15/07/2025
very appreciated by the little girl, she used the water bottle right away
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Anne A.
Rating: 3 out of 5
following a purchase from 27/08/2025
Really great labels! For the bags, too bad the first name is a bit small...
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Response from Petit-Fernand
Hello Anne,
Thank you very much for your feedback! We are delighted that you appreciate our labels. We take note of your comment regarding the size of the first name and will incorporate it into our reflections to improve our products. Please feel free to reach out to us if you have any other suggestions.
Best regards,
Giulia from C-Monetiquette
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Margareth C.
Rating: 2 out of 5
following a purchase from 27/08/2025
The labels were printed with small mentions on the right (unintelligible) that should not have been there.
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Response from Petit-Fernand
Hello Margareth,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience with our labels did not meet your expectations. Please know that your comment is valuable and we are examining it carefully to improve our service. Do not hesitate to contact us directly to resolve this issue. Your satisfaction is our priority.
Best regards,
Giulia from C-Monetiquette
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MARINE R.
Rating: 3 out of 5
following a purchase from 27/08/2025
I love the concept but a bit disappointed with the outcome between the design on the site and the result upon receipt.
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Response from Petit-Fernand
Hello Marine,
Thank you very much for taking the time to share your feedback on C-Monetiquette. We are glad that you like our concept, but we are sorry to hear that the outcome did not meet your expectations. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us directly to discuss your experience.
Best regards,
Giulia C-Monetiquette
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Nakou T.
Rating: 3 out of 5
following a purchase from 27/08/2025
The labels are very pretty but not strong enough! I preferred the previous ones that are applied with an iron because the last ones I received for the return do not hold up after a machine wash and that is very unfortunate
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Response from Petit-Fernand
Hello Nakou,
Thank you for your feedback and we are glad that you like the labels aesthetically. We are sorry to hear that they do not meet your expectations in terms of durability. Your feedback is valuable and we take it into account to improve the quality of our products. Please feel free to contact us directly to discuss your experience, we would be happy to find a solution for you.
Best regards,
Giulia from C-Monetiquette
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Ronan T.
Rating: 3 out of 5
following a purchase from 27/08/2025
Good product but one item was missing from the package
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Response from Petit-Fernand
Hello Ronan,
Thank you for your feedback regarding your order on our C-Monetiquette site. We are glad that you appreciated our products, but we are sorry to hear that an item was missing from your package. We invite you to contact us directly so we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
Giulia C-Monetiquette
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Faustine P.
Rating: 2 out of 5
following a purchase from 27/08/2025
The labels come off with each wash
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Response from Petit-Fernand
Hello Faustine,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered issues with our labels. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly so we can find a suitable solution.
Best regards,
Giulia from C-Monetiquette
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Mélissa F.
Rating: 4 out of 5
following a purchase from 26/08/2025
I received a sheet in someone else's name
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Julie L.
Rating: 4 out of 5
following a purchase from 26/08/2025
The models are just not rethought often enough. For several years, the same customization options have been offered. It's a shame! That's why I'm taking away one star.
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Cassandra G.
Rating: 4 out of 5
following a purchase from 26/08/2025
Good
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Susana P.
Rating: 4 out of 5
following a purchase from 26/08/2025
Disappointed. The visual of the decor and the first name seemed bigger
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Elena R.
Rating: 2 out of 5
following a purchase from 26/08/2025
10 days to receive an order seems like a lot
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Response from Petit-Fernand
Hello Elena,
Thank you for your feedback. We are sorry to hear that the delivery time did not meet your expectations. Please know that we are constantly working to improve our timelines to provide you with a better experience. Do not hesitate to contact us with any questions.
Best regards,
Chiara C-Monetiquette
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Marie M.
Rating: 4 out of 5
following a purchase from 26/08/2025
Very happy with the textile labels. However, the font size for the stamps is too small
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Florence M.
Rating: 2 out of 5
following a purchase from 26/08/2025
Way too expensive, the cup is small, only one image, and we'll see about its durability over time.
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Response from Petit-Fernand
Hello Florence,
Thank you for your feedback. We understand your concerns regarding the price and size of the cup. Our products are designed with quality materials to ensure their durability. We appreciate your comments and will work to improve our offer. Please feel free to contact us if you have any other questions.
Best regards,
Chiara C-Monetiquette
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Laura G.
Rating: 4 out of 5
following a purchase from 16/08/2025
All good
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