Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 688 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

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Invité
Rating: 4 out of 5
Package received on time. Overpayment refunded promptly. The only problem is that the labels come off in the washing machine.
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Invité
Rating: 4 out of 5
Top of the line Various personalizations Nice receipt and it holds up really well
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Stella
Rating: 4 out of 5
Very well made labels and quality lunchboxes. Efficient and fast customer service.
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Roberta S.
Rating: 4 out of 5
First time buying on this site,and I was really pleased. Great material,and most importantly really short time to receive the product compared to what was indicated. Thank you very much
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Rosanna T.
Rating: 4 out of 5
All perfect
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Anna
Rating: 4 out of 5
I have been ordering from you since my son started kindergarten Now he is already at school and we continue to order - a customer for many years and for good reason The only thing I have to say is that the adhesive labels for clothes no longer hold as well as they used to We still have stickers from kindergarten that are still up - after countless washes - the new labels come off after just a few washes It would be nice if the quality was as good as it used to be
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Mimie M.
Rating: 2 out of 5
It's the second time we've bought. Last year and this year, but unfortunately the quality was not the same. The labels do not collent well on the colors. We are very disappointed and are already thinking about ordering elsewhere.
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Response from Petit-Fernand
We are sorry to hear that you are having problems with your labels. Can you send us photos of the labels that are missing or photos of the place where they were applied? Nous avons plus d'informations sur l'email.
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Vera
Rating: 4 out of 5
Accurate, easy to use, and well-rounded package. Just a little few of the smaller ones.
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Maria
Rating: 4 out of 5
This is already our 3rd order with C-MonEtiquette. On-line personalization is easy, thanks to the interface that lets you see the results "live". The labels are attractive, legible, of good format and quality. We order them mainly for clothes, shoes and now school supplies. The only reservation is that on some boards, they can be difficult to remove from their place.
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Invité
Rating: 2 out of 5
Unfortunately, the labels wash off.
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Response from Petit-Fernand
We have contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day!
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Daria B.
Rating: 4 out of 5
Labels with very nice graphics, in this order I found it a bit difficult to peel off the individual labels, some were flaking off
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Janny Aurore;
Rating: 4 out of 5
I haven't given the product a 100% rating yet, but we're happy with it - it's well made.
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Bonny Timblene
Rating: 3 out of 5
Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.
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Response from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day :)
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Francesca A.
Rating: 3 out of 5
Thermoadhesive labels come off very easily and quickly
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Response from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
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Emilia
Rating: 3 out of 5
Really great labels but I didn't receive the right type so I had to reorder.
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Response from Petit-Fernand
Hello Emilia, We have just written you an email to help you. Have a nice day!
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Carrara Pommereau
Rating: 3 out of 5
I left a complaint about my order on the day I received it, September 05, but I still haven't received a reply as of September 21.
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Response from Petit-Fernand
We have received your private message concerning the receipt of your order, and we have just replied to help you. Have a nice day!
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Invité
Rating: 3 out of 5
Labels can be removed with the first wash.
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Response from Petit-Fernand
Hi Christelle, we're sorry that the garment labels are coming off. We've sent you an email about this. Have a nice day!
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Hanane
Rating: 4 out of 5
The water bottles, food boxes and labels were of better quality. I give 4 stars because the delivery charges were expensive 12, despite the fact that the sum of my order exceeded 100. We should think about free delivery for large orders. Best regards.
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Azur Terrasson
Rating: 2 out of 5
I had two codes at gemo because I bought two back-to-school outfits but one of the two codes didn't work and the other worked but I was charged 8 and not 2 as indicated.
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Response from Petit-Fernand
Hello Azur, we are surprised to read your message, because the discount with the Gémo promo code is automatic. We invite you to contact us by email in order to help you, by inserting the two Gémo promo codes obtained at the time of your purchase. Have a nice day
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Invité
Rating: 3 out of 5
I ordered two kits, and I'm a little disappointed with one. I don't understand it, but I've followed everything to the letter and the labels have already gone into the washing machine on three garments. Lovely evening
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Response from Petit-Fernand
Hello Eva, we have contacted you by email to find a solution together. Have a nice day!
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Invité
Rating: 4 out of 5
Superb order!
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Elodie
Rating: 3 out of 5
Prices have gone up and the format has changed, too bad.
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Response from Petit-Fernand
Hello Elodie, thank you for your message. We invite you to contact us by email, in order to better understand which products we are talking about. Have a nice day!
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Invité
Rating: 3 out of 5
The self-adhesive labels are very pretty. But unfortunately they come off in the washing machine... a little disappointed...
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Response from Petit-Fernand
Hello Gwendoline, we invite you to contact us by email to help you find a solution together.
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Nat
Rating: 2 out of 5
The rendering of the labels is satisfactory, but the batches ordered are mixed together, and the first names are mixed between the notebooks. I wouldn't recommend buying them for gifts, for example.
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Response from Petit-Fernand
Hello Natacha, we invite you to contact us by email to help you find a solution together.
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Magali Ahddouch
Rating: 2 out of 5
I received the labels very quickly but to my great regret they don't stick properly. After wearing or washing the garment, the labels come off.
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Response from Petit-Fernand
Hello Magali, we apologize for this quality issue. We invite you to contact us by email in order to help you find a solution together.
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Annamaria B.
Rating: 4 out of 5
Great product i recommend it
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Chiara A.
Rating: 4 out of 5
Nice labels and also the bag. So far the labels are holding up in the washer and dryer. Delivery in a short time. I am satisfied.
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Alesandra A.
Rating: 3 out of 5
I am buying labels from this company for fourth time this year, but for the first time they got me disappointed because the stick on labels don't stay after the first wash!
Response from Petit-Fernand
Hi Alesandra, we are sorry to hear that you have a problems with your recent order! We can send the replacement or refund if you wish. More details by email.
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Pereira Paula
Rating: 4 out of 5
I'm very happy with the labels for my daughter, they're super pretty, ordering and payment very easy to do.
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Auriane
Rating: 2 out of 5
Hello. I had a little problem with my back order. The labels stick very badly especially those for the shoes. Thank you for your feedback. Cdlt, Auriane
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Response from Petit-Fernand
Hello Auriane, we have contacted you by email to help you . Have a nice day!
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Iwona
Rating: 2 out of 5
I ordered labels on September 3 and on September 14 they still have not arrived. I am waiting for a response from the member service, but I see that there are several people complaining.... Commande effectuée le 3 septembre et toujours pas d'etiquette le 15 septembre. J'attends la réponse du service client mais je vois qu'il y a pas mal de plaintes concernant le même sujet.
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Response from Petit-Fernand
Hi Iwona, we are sorry for the delay in our response. We will contact you as soon as possible. Good day
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Nathalie
Rating: 4 out of 5
I was looking for labels to mark my daughter's clothes and came across c-monetiquette.fr. The choice of labels is varied. I had no trouble placing my order and received it quickly.
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Audrey De
Rating: 4 out of 5
Between order and delivery I count about a week. Good quality labels, no defects but some stickers didn't stand up to the machine but it did the job during my child's school trip.
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Barbara T.
Rating: 2 out of 5
Good evening, I placed an order (N°3000978945) on August 29, it turns out shipped the next day but still no news. I contacted customer service and they told me to be patient until September 15 ( school already started). I am very sorry about this inconvenience because this is the fourth year I have been buying from them so far there have been no problems, shipments have arrived after po ho days. Last year a label was found to be defective and within 3 days they sent me the new reprinted corrected ones. Hopefully everything arrives on time I would hate to change suppliers.
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Response from Petit-Fernand
Good morning Barbara, we understand your discouragement and apologize for it. Unfortunately, the shipment depends on the post office, which is committed to establishing the goods within the timeframe I have communicated to you. We remain available to find a solution if their deliveries are not met. Good day Alessio
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Ah
Rating: 4 out of 5
Correct labels. We'll see how long they last, especially the clothing labels.
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Christina S.
Rating: 2 out of 5
Unfortunately, it is not immediately clear on the homepage that shipping takes a LONG time. It is mentioned everywhere that shipping takes 48 hours. But you have to find out for yourself that the whole thing comes from France and that shipping takes forever. I ordered on 30.08. By the way, it wasn't shipped until 06.09.. So here, too, the 48h deadline was not met. The goods have still not arrived. I am now forced to buy stickers from another supplier AGAIN, as I need them for the start of school. I very much hope that I will get my money back. The structure of the homepage and the delivery times should definitely be made clearer. If this had been clear to me before I ordered, I wouldn't have ordered there again as it would have been clear that it probably wouldn't arrive on time. Too bad.
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Response from Petit-Fernand
Hi Christina, you are absolutely right, we had delays in production and sent the email to inform about it. The delivery time is stated in our terms and conditions and in the confirmation email, but not on the payment page. We will refund your order in full! Please accept our apologies for the inconvenience.
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Claudia S.
Rating: 2 out of 5
Unfortunately, the quality of the labels has deteriorated a lot and they have already come off after one wash. The customer service is also not very customer-oriented and you only got the message that you can no longer send it back
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Response from Petit-Fernand
Hi Claudia, We are sorry if you are having problems with your February order. We can't know how you used the labels and we can't send the free replacement in September. We can help you if you are having issues with the August order!
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Angela Greco
Rating: 3 out of 5
This year I am unfortunately disappointed. I'm not one for negative comments, but having received no reply from the company after two messages I'm writing my dissatisfaction here. I've been ordering from the site for years because I was satisfied with the self-adhesive labels, but here the labels don't stick properly, which is annoying when you're dealing with about 80 labels. I think it's a shame not to have any feedback from the company about this incident.
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Response from Petit-Fernand
Hello Angela, We're sorry for the late reply, we have an exceptional number of requests at this time of year. We will find a solution as soon as possible. Thank you for your understanding. Very nice day Alessio
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Flavio F.
Rating: 2 out of 5
We ordered water bottles, the order arrived, the quality of the bottle is good but, there is a big but. The quality of the cap is bad, absolutely not suitable for children, it breaks very easily and we have already had to replace them twice, a hidden cost that would deserve some attention. Some of their kindergarten classmates have also had the same problem with the same product. It's a shame because the rest is fine.
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Response from Petit-Fernand
Good morning Flavio, We are sorry to hear that our products do not meet your expectations. Could you please send us pictures to [email protected] showing the product in question so that we can better understand the problem? Looking forward to your reply, Have a nice day ?
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Hannelore
Rating: 4 out of 5
The adhesive labels are really great. Unfortunately, I didn't receive them after the first shipment. After informing the shipper, I actually received them a few days later without any problems. In the meantime, I received information about the processing status and was able to follow the progress of the delivery in detail.
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