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S
Rating: 4 out of 5
All perfect,only flaw the untraceable shipping if you don't choose express.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Site offering items as described. Iron-on labels are easy to use. However, delivery by regular mail takes longer than agreed. Disappointed on this point!
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J
Rating: 3 out of 5
Very beautiful motifs. Easy to order. Perfect size for the pens. However, I'm a little disappointed that the stickers don't stick properly to the pens and I had to stick them on with sellotape so they don't come off. Too bad.
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Response from Petit-Fernand
Hello Jennifer. Following our telephone conversation, I can confirm that we will be sending you the replacement labels.
C
Rating: 4 out of 5
Great product, durable and lots of patterns. The labels are very helpful. I also purchased the replacement cap for the water bottle that broke after a school year of use. Only minuses: very high prices (I always have to wait for promotions to buy); shipping time and cost (it takes a minimum of 10-15 days for standard shipping with a cost of no less than 7 ). However overall very positive judgment
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R
Rating: 4 out of 5
Stick on clothes labels are good - there were only couple that came off (much better % compared to iron on stickers from other companies ) and it's saves you a LOTS of time!! I have already done a 2nd order! Would definitely recommend!
Response from Petit-Fernand
Hi Rii, many thanks for your order. the labels should not come off at all. Please contact customer service for replacement.
D
Rating: 3 out of 5
Otherwise everything ok
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Response from Petit-Fernand
Thank you for your order, Delia! We are sorry if the delivery took longer than expected!
D
Rating: 4 out of 5
Already several orders for iron-on clothing labels. Easy to apply, machine washable and dryable. Not disappointed, I recommend this site
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C
Rating: 4 out of 5
Very fast delivery, and convenient labels with endless design options. Although the self-adhesive labels for clothing do not last long, the other types are much more durable! Thank you very much
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Response from Petit-Fernand
Thank you very much :)
S
Rating: 3 out of 5
The site is perfect for the labels, but for the bottles, the material they are made of breaks too easily. I recently ordered a gourd for my son.
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Response from Petit-Fernand
Hello Séverine, As agreed on the phone, we will send you a new gourd within the next 48 hours. Very nice day to you, and sorry again for this quality problem.
N
Rating: 3 out of 5
The labels I received are very pretty. I ordered labels that stick directly onto clothes, to pack my child's suitcase for a week's school trip. When I got back, almost none of the labels had stuck (they hadn't been washed in the meantime). I'm puzzled, as I've been using these labels for a few years without any particular problems.
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Response from Petit-Fernand
Thank you for your phone call. I can confirm that we will send them back to you within the next 48 hours. A very nice day to you and thank you again for your confidence.
D
Rating: 4 out of 5
The first stickers didn't arrive. At first they didn't reply to my inquiries, but then everything went very quickly and I received a replacement. The stickers themselves are really great!
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Response from Petit-Fernand
We apologize for the technical problem. We would be happy to receive the photo of the first email from you so that we can find the problem as to why it was sent to us in the first place.
M
Rating: 4 out of 5
This is the second time I have ordered object labels for my daughter. There was a small problem during printing. Sav service was able to rectify the problem fairly quickly.
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Response from Petit-Fernand
Hello Anne Cécile, Thank you for your message. Unfortunately, we have not received an email concerning your order. We have just contacted you in order to help you better understand the problem, and to help you. Have a nice day!
M
Rating: 4 out of 5
Arrived very quickly and in good condition
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S
Rating: 3 out of 5
The stickers are great, super practical and sorted in the booklet. The creation was also done quickly, the designs are great. Unfortunately, I had to wait 1.5 weeks for my order. The support was friendly and fast
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Response from Petit-Fernand
Hello Stefanie, thank you for your review! We regret the waiting time. Unfortunately, this is the time frame set by the post office and we cannot influence this. We offer express delivery as an option if you wish.
V
Rating: 4 out of 5
I only give four stars because so far I've only tried the adhesive clothing labels.... And they are fabulous! I am waiting for another order with the ones for items. Great products though!!!
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M
Rating: 4 out of 5
The labels are super nice and don't move except on my son's orthopedic insoles, otherwise nikel.
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M
Rating: 4 out of 5
So far, I have used two, and machine wash them and they hold up even ironed directly on the bib sponge
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C
Rating: 2 out of 5
Good morning, I've been waiting for the package a lot of days, I have written on the page and no one answers me, I called the phone and no one answers me, I do not get to track the package, and I have mosqueada.... I hope it is not a scam, because I've never bought anything in PETIT FERNAND and do not know how they work. Best regards
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Response from Petit-Fernand
Hello Cecilia, In order to contact you, could you please write to us at: [email protected] Give us your order number and the email address you used to make your purchase? I look forward to hearing from you, and we hope to help you as soon as possible. Regards
L
Rating: 4 out of 5
The labels are superb. Just the long wait to Belgium
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C
Rating: 3 out of 5
Very nice labels, too bad that on the first wash half came off.
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Response from Petit-Fernand
Good morning Elena, we are sorry to hear that your order did not meet your expectations. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva We have emailed you to find out more. Have a good day ?
T
Rating: 4 out of 5
Very satisfied with my purchase from c mon étiquette. Fast and serious. Highly recommend.
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A
Rating: 2 out of 5
I am very disappointed with the labels for my daughter's green class. All the labels did not fit. I am very surprised because every year I buy from you and never disappointed.
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Response from Petit-Fernand
Hello Allison, I'm sorry to read that. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just contacted you to find out more and give you a solution. Have a nice day Alessio
M
Rating: 2 out of 5
They took a long time to ship it! More than 20 days after they sent it to me and it didn't even arrive in time for when I needed it. More than twice as long as it says. I think I deserve compensation
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Response from Petit-Fernand
Good morning Maria Gomez, we regret this delay on the part of the postal services. We are sending you an email to propose you a commercial gesture Good day Alessio Alessio
C
Rating: 3 out of 5
Bag and shoe labels don't stick for long (1 day)
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Response from Petit-Fernand
Hello Christelle, I'm sorry to read this. I've just contacted you to find a solution together. Have a nice day Alessio
R
Rating: 4 out of 5
Perfect variety of labels
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F
Rating: 3 out of 5
Hello, I was surprised by the plasticized aspect of the labels, I hope it's not too uncomfortable on the little ones' necks... Otherwise, very pretty color and pattern.
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Response from Petit-Fernand
We are sorry to hear that you are not entirely satisfied with your order. In any case, we will take into account your suggestion, for which we thank you, as we do with all our customers' suggestions in order to improve our services and the quality of our products as much as possible, as well as their full satisfaction. Have a nice day!
C
Rating: 4 out of 5
Good morning I confirm that I had a good service
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M
Rating: 4 out of 5
Delivery was ok time wise, not the fastest but the labels are great value and super cute. They stay on well and are so much easier than iron on plus you can cut out the label if you want to sell the item. (Stick on labels)
Response from Petit-Fernand
Thank you for your review, Marianne! We glad you are enjoying your order!
V
Rating: 3 out of 5
Fast shipping, product looks like the description but the cap is very difficult to open and close!
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Response from Petit-Fernand
Hello Virginie, We're sorry to hear that you're not entirely satisfied with our products. The choice of this type of cap is designed to prevent water escaping from the water bottle as much as possible, as it is intended for children. In any case, we will keep your suggestion, we thank you, as we do with all suggestions from our customers in order to improve as much as possible our services and the quality of our products, as well as their full satisfaction. Have a nice day Alessio
C
Rating: 4 out of 5
Very practical
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M
Rating: 4 out of 5
Fast shipping. Wide selection
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M
Rating: 4 out of 5
Good product, fast shipping, often there are promotions, fun designs and colors.
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G
Rating: 2 out of 5
I have already written to you on the site and even an email,you make the advertisement saying that you can attach to all fabrics that you can withstand or the heat of the iron certainly but once I purchased while reading the instructions I saw that in fact they do not attach nor less to the cotton but only on the labels and I needed them to attach on the pocket of my uniform for that 2 stars,it was a nice idea but I just threw money away ,I'm sorry
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Response from Petit-Fernand
Good morning Carolina, actually the type of labels you ordered should be applied directly on the fabric with the iron and not on the brand label of the clothes ! I have contacted you by phone to clarify how to apply the product. A good day Alessio
S
Rating: 4 out of 5
Super nice selection of colors and motifs. This is the second time I've ordered. One star deduction for some of the high prices (e.g. stickers for the shoes). But I can recommend the function and design 100%!
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Response from Petit-Fernand
Thank you for your feedback, Sami!!!
E
Rating: 4 out of 5
Very nice and sticky and good!
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Response from Petit-Fernand
Thank you so much for your review, Eva!!!
C
Rating: 4 out of 5
The product is very nice. The only problem I had was the date of receipt of the product. I ordered it on June 5th and received the order on June 27th.
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A
Rating: 4 out of 5
Easy to navigate, shipping time met, lots of customization options, prices maybe a little high but still recommend...
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Response from Petit-Fernand
We thank you for your review. ² Have a great day and see you soon on Petit-Fernand! ?
G
Rating: 4 out of 5
Package arrived promptly. Toilet bags a little too small.
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K
Rating: 4 out of 5
The delivery was quick. The stickers look great. They just don't last very long.
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Response from Petit-Fernand
Hi Karin, thank you for your feedback! Can you please show the pictures of the label coming off? We can replace them .
L
Rating: 3 out of 5
Hello, I have always ordered from your site, my son has been going to camp for years and I regularly pass on your contact details to others if necessary. I must confess I'm a bit disappointed because the latest labels I bought come off in the first wash. Perhaps you have a solution or tip to avoid this? Thank you
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Response from Petit-Fernand
Hello Laurette, I'm very sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante I've just sent you an email to find a solution together. Have a nice day Alessio