The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good labels, do not come off the clothes when washed, and if you want to take them off they do not leave residue on the clothes. Good price, and very fast delivery. I have already placed 4 orders with them, I recommend it.Stickers for objects are also well
Translated reviews
A
AUDREY PEZERIL
Rating: 2 out of 5
I received labels from another customer. Customer service is returning the order. My son is going to camp, so I probably won't have time to use the labels.
Translated reviews
Response from Petit-Fernand
We are sorry for this anomaly. Since it is our mistake, we have done our best to find a solution. We hope you will receive your order as soon as possible. Thank you for your understanding.
M
Marine Ovazza
Rating: 3 out of 5
I would expect a customer service based in Bordeaux to be someone who speaks French well enough so that we wouldn't have trouble understanding each other. Don't put it on your website, then!
Translated reviews
Response from Petit-Fernand
Hello Marine, We're sorry to hear that your experience didn't live up to your expectations. We are an e-commerce company, selling our products all over Europe, so we need a multilingual team able to respond to the various requests of our customers. We thank you for your understanding and wish you a pleasant day... .
C
cliente A.
Rating: 4 out of 5
Arrived on time, practical and colorful labels. Only flaw, the number -which I had to add at the request of summer camp- is written small.
Translated reviews
F
Familie S.
Rating: 2 out of 5
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
Translated reviews
Response from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
F
Familie S.
Rating: 2 out of 5
Despite the fact that the lunch box is advertised as dishwasher-safe, the picture came off during the first (!) rinse. After I wrote to support, I was assured that a replacement had been sent. To date (3 weeks later) nothing has arrived. The stickers are always OK.
Translated reviews
Response from Petit-Fernand
We are sorry about the delivery problem. We will resend the label for the lunchbox, however we have made an exception as you have washed the lunchbox incorrectly and damaged it yourself as a result.
M
Madyson CHEVREL
Rating: 4 out of 5
I picked up a notebook with lots of different labels, as well as the water bottle and lunchbox for my little one's first day back at school! Very pretty! And fast shipping??
Translated reviews
A
Annie
Rating: 3 out of 5
Disappointing product. Followed the instructions right next to it, but when I washed it came unstuck and didn't hold.
Translated reviews
Response from Petit-Fernand
Hi Annie, Sorry to read this. We have contacted us to solve the problem. Have a nice day.
F
firenzemichela
Rating: 3 out of 5
I ordered them a first and second time. They take forever to arrive. But they look good aesthetically, so hopefully they will last in the washes and dryer
Translated reviews
Response from Petit-Fernand
Good morning, We apologize for this delay in postal services. We hope the etchettes are to your liking. Please feel free to contact us for any information ! Have a nice day
B
Bernard O.
Rating: 4 out of 5
Quick delivery on items Brillant to use on clothed
Response from Petit-Fernand
We are glad to hear that you like all!
S
Stephanie Lehmann
Rating: 3 out of 5
Hello the labels are good quality but just the shipping and a little late I received 1 month later.
Translated reviews
Response from Petit-Fernand
We are sorry to hear about this delay from the postal service. I hope your order has met your expectations. Next time please do not hesitate to contact us if you have any questions. Have a nice day Alessio
T
Tatiana G.
Rating: 2 out of 5
I ordered a customized bottle and lunch box. The sealing ring on the bottle is bent, so it doesn't do its job. The personalized label on the lunch box has multiple bubbles that will eventually peel off...a pity because the quality of the bottle and lunch box looks good. I have complained and am waiting for a reply.
Translated reviews
Response from Petit-Fernand
Good morning Tatiana, I am sorry to read that you are not satisfied with our product. If you have contacted our customer service, I assure you that you will get an answer. Thank you for your understanding and have a great day.
C
Cindy S
Rating: 4 out of 5
Fast, quality shipping
Translated reviews
S
Sandra P.
Rating: 4 out of 5
Sticks great and looks great
Translated reviews
A
Amélie R.
Rating: 4 out of 5
Practical Not yet used
Translated reviews
F
Fr. W.
Rating: 3 out of 5
We ordered the stickers for our daughter's clothes again, we like them. Unfortunately, the page had hung up several times in the browser on the PC, the quantities were not transferred to the shopping cart at first, when we opened a new tab several hundred were stored in the shopping cart. Unfortunately, that was very annoying. Then we couldn't add other stickers properly, only again via new tabs.
Translated reviews
Response from Petit-Fernand
Hello Mrs. Wolf, we are very sorry for these technical problems. We have been trying to reach you by phone and email to find out more and of course apologize for the inconvenience!
S
SANDRA
Rating: 4 out of 5
Fast and efficient. The labels are attractive and stay on the clothes even after washing.
Translated reviews
C
Carly A.
Rating: 4 out of 5
Lovely labels, I have ordered a few times now. Can be a little difficult to peel off the paper but I will definitely order again.
Response from Petit-Fernand
Hi Carly, thank you for the review ! Please; contact our customer service for the replacement when you have difficulties like such, this should not happen!
M
Michela
Rating: 3 out of 5
Shipping was fast. The labels arrive in a cute little block but can be improved...both the thermo-adhesive ones and the regular labels for the items!
Translated reviews
Response from Petit-Fernand
Good morning Michela. We take note of your experience in order to provide better quality service to our clients. Have a nice day and see you soon! ?
B
Borstel
Rating: 4 out of 5
Great stickers that hold well. One star deduction because the stickers are difficult to remove from the transport film.
Translated reviews
Response from Petit-Fernand
Thank you for your review! Please send the photos with the labels that are coming off badly and we will send the replacement!
E
Elena López Torres
Rating: 4 out of 5
The only downside is that shipping is slow. It takes a week
Translated reviews
Response from Petit-Fernand
Thank you Elena :)
R
Raquel Bretones
Rating: 3 out of 5
I love their work but they should improve the speed of delivery of the product.
Translated reviews
Response from Petit-Fernand
Hello Raquel, thank you for sharing your experience. We take note of the transport. Thank you for your confidence :)
L
Lise
Rating: 2 out of 5
Hello, in 2013 I ordered a set of special summer camp labels and was delighted. This year, I ordered a kit again, but I find that it doesn't really meet my needs. It would be nice to be able to choose the contents of the kit according to the age of the child and the length of the stay. My daughter is going away for 3 weeks, and she's 12, so she needs more clothing and footwear labels than are included in the kit. On the other hand, the kit offers too many object labels. What's more, I had a major problem with the sticky clothing labels coming unstuck! I've filed a customer service complaint, but so far there's been no response. So I'm going to have to buy iron-on to mark the rest of the clothes, even though it's much less attractive than these colorful, customizable labels. At 32 euros per kit, I thought I'd be able to mark everything, so I'm a bit disappointed with my purchase.
Translated reviews
Response from Petit-Fernand
Hello Lise, Thank you for your feedback. We have sent you an email to help you with your latest order. Have a nice day
N
N.Schumacher
Rating: 4 out of 5
The labels arrived quickly and look really nice. Sticking them on was child's play. They survived the first round in the washing machine (40°C) and tumble dryer completely unscathed. I can't say anything about the long-term durability yet. I would buy them again.
Translated reviews
Response from Petit-Fernand
Thank you for your purchase and your rating!
A
Ainoa Simón Guindal
Rating: 4 out of 5
Very good product, I have had no problems
Translated reviews
T
Tania
Rating: 4 out of 5
the labels are always top-notch. excellent quality. This time we ordered birthday invitations. I was a little disappointed. The envelopes had to be folded and closed with a little glue and the little fox I found really small. 2cm more wouldn't have hurt him. The personalized MUG is a very nice idea. We'll have to see over time how the texts react to use.
Translated reviews
J
Julie Bernard hache
Rating: 3 out of 5
One wash and it comes off for some garments
Translated reviews
Response from Petit-Fernand
Hello Julie, We have contacted you by email to help you with your latest order. Have a nice day!
M
MCDS
Rating: 3 out of 5
Quality label, but the logos are a bit babyish for a 12-year-old?
Translated reviews
Response from Petit-Fernand
Thank you for your feedback :) Very nice day
A
aurelie
Rating: 3 out of 5
The labels are pretty, but difficult to remove from the sheet. And the self-adhesive clothing labels peel off after the first run in the washing machine, which is very disappointing.
Translated reviews
Response from Petit-Fernand
Hello Aurélie, We have just contacted you by email to help you with your order. Good day to you, and sorry again for this quality incident.
C
Carole P
Rating: 3 out of 5
Self-adhesive garment labels are machine washable.
Translated reviews
Response from Petit-Fernand
Hi Carole, We've just left you a voicemail to help you with your latest order. Have a nice day!
K
Karine
Rating: 3 out of 5
The only downside is the delivery time, but the order tracking service is great!
Translated reviews
Response from Petit-Fernand
Many thanks for your feedback Karine :)
Z
Zina Lefevre
Rating: 4 out of 5
Very happy with the crib kit, very pretty labels. Negative point: small quantity of iron-on labels.
Translated reviews
D
den W.
Rating: 3 out of 5
great labels, however the labels were for two separate grandchildren - so had to disassemble the booklet - split the stickers. If two different names - give two different booklets.
Response from Petit-Fernand
Hello Denise, We are sorry if your order does not meet with your expectations. However, we only send a separate booklet when it is a value packs (nursery, preschool...). For other cases, and even if the order includes several different names, we do not necessarily send several booklets, for reasons of paper consumption and staples (eco-responsibility). I hope you will understand!
F
FM
Rating: 3 out of 5
Labels that come off in the 1st wash, although the gluing procedure was followed... Thank you for sending them back to me, but if I have to take my iron with me every time I wash them to glue them back on, it's not so great!
Translated reviews
Response from Petit-Fernand
Hello Jean Yves, Thank you for your feedback. We have sent you an email to better understand your request. Very nice day to you
O
Oscar Escolar
Rating: 4 out of 5
Friendly and competent
Translated reviews
Response from Petit-Fernand
Hi Oscar, Thank you very much for your availability on the phone. I reconfirm that we will resend your order. We apologize for the delay of the post office.
K
Kerry D.
Rating: 4 out of 5
Beautiful product, stickers are hard to separate from the sheet they're printed on (not the backing)
Response from Petit-Fernand
Hi Kerry, thank you for your review! Would you mind to give our customer service a bit more details and/or a picture of the labels that are hard to separate, please?
S
Seni
Rating: 4 out of 5
The design was very easy and quick to do - we have not yet been able to determine whether and how long the name badges will remain on the textiles - the name badges are a gift
Translated reviews
Response from Petit-Fernand
Thank you for your review, Seni! The iron-on labels are permanent if you follow the instructions correctly!
C
Caro sanchez Silvia
Rating: 3 out of 5
Very good products but they take too long to deliver the item
Translated reviews
Response from Petit-Fernand
Thanks for your comment Silvia :) We have sent you an email a little while ago. Greetings !
L
LL
Rating: 4 out of 5
Corresponds to my order. Fast shipping
Translated reviews
Response from Petit-Fernand
Superb! Thanks Leslie :)
P
perrine sainléger
Rating: 4 out of 5
Perfect, but some labels come off after washing
Translated reviews
We use cookies for audience measurement and improving user experience.
English 