English 
V
Rating: 4 out of 5
Delivery a little long but product conforms
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 679 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Quite disappointed because I asked for a small message and I got nothing and it's been 2 orders in a row that I do not receive a message for my daughters.
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A
Rating: 4 out of 5
Hello, Very satisfied with the labels. It was a colony pack, and for my taste it just lacks iron-on labels. I'm a little less confident about self-adhesive clothing labels.
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N
Rating: 2 out of 5
After a week, the decoration on my gourd was already extremely disappointing.
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Response from Petit-Fernand
Hello Natacha, we're sorry to read this. We have left you a voicemail to help you quickly. We also invite you to send us a photo of the gourd by email to: [email protected]
M
Rating: 4 out of 5
Very pretty, useful, practical and colorful order.it's my second.I haven't had a chance to try iron-on labels.I recommend it.
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Response from Petit-Fernand
Super!!! Thank you so much!!!
S
Rating: 4 out of 5
Very pleased with the wide range of choices. The marking of clothes is essential in day nurseries and schools to facilitate the daily life of professionals and children!
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J
Rating: 4 out of 5
Beautiful labels Fast delivery
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A
Rating: 4 out of 5
Super quality and long-lasting products! This time the delivery only took a little while!
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O
Rating: 3 out of 5
We love C-MonEtiquette products. The design and the website are great. Only on my orders of the last 2 years I've had problems, not the right number of labels requested, some quite numerous that don't come off the booklet properly. Each time, the after-sales service was difficult to contact and there was no solution. That didn't stop me from ordering this year. But I think it's a real shame.
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Response from Petit-Fernand
Dear Océane, Thank you for your time over the phone. We wish you an excellent day, and thank you again for your confidence.
F
Rating: 4 out of 5
Lots of label choices and customization options. On-time delivery.
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M
Rating: 2 out of 5
When confirming my order, I forgot to mention the promotional code sent by email. I sent a request to the service department but got no answer...
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Response from Petit-Fernand
Hello Marianne, Unfortunately, we haven't received an email from you. I've just left you a voicemail to help you as soon as possible. Have a nice day!
S
Rating: 4 out of 5
Fast, easy ordering and fast shipping. I still have one regret about the shoe labels, which at the time had a transparent film to be added and now you have to change the label several times a year because, without this film, the writing fades.
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C
Rating: 4 out of 5
Error, we received the labels of another child but out it always good quality but fortunately given the price
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L
Rating: 4 out of 5
Very good purchase fast delivery ....the labels adhere well to the wash very satisfied with this purchase
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S
Rating: 4 out of 5
I've been ordering labels for school and field trips for several years now. They're very practical. It would be nice to make templates for teenagers. This year, my 2 children's labels were mixed up in 2 notebooks. Fortunately, these labels are for my children and not for gifts.
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Y
Rating: 4 out of 5
Easy to use and so far they are holding up. So far, delighted with the purchase.
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C
Rating: 4 out of 5
The labels are really great! Easy to glue or iron-on, and they hold up really well! I ordered the personalized snack box for my son who is in kindergarten. The box is quite large, but the only drawback is its weight... it's very heavy to carry for children on school outings, but it's solid enough!
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S
Rating: 4 out of 5
Labels arrived promptly, as expected, except for one whose pink background with white writing was too light to read. Satisfied overall.
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F
Rating: 4 out of 5
Super happy with my order
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C
Rating: 4 out of 5
Fast delivery, good quality labels at first glance. To be seen over time and with washing, but conforms to initial request.
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R
Rating: 4 out of 5
All good on delivery, the labels have not been used yet.
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V
Rating: 4 out of 5
The quality is very good, I had to wash the child's shoes with the shoe labels, they are not supposed to withstand the washing machine and they are perfect?
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Response from Petit-Fernand
Thank you very much for your message Veronica :)
S
Rating: 2 out of 5
1 month later and still no delivery!
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Response from Petit-Fernand
Hello Sophie, We have just contacted you by email to help you. Have a nice day!
S
Rating: 2 out of 5
I find that the quality of the sticker has changed. I've been ordering for a few years now. It's a shame
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Response from Petit-Fernand
Hello Sonia, We have just sent you an email to help you. Have a nice day!
N
Rating: 4 out of 5
Good value for money, good range of sizes for the stickers, fast delivery. Some stickers do not stay on as long as others and found after 2/3 washes they had fallen off.
J
Rating: 2 out of 5
Disappointed with the object labels. They come off!?? Iron-on labels are perfect.
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Response from Petit-Fernand
We have contacted you by phone to help you, and better understand what happened with your order. Have a nice day!
A
Rating: 4 out of 5
It took a long time because the order was lost and I had to send it again, but in the end it arrived and the labels were better than expected.
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Response from Petit-Fernand
Thank you Azucena :) Have a nice day!
S
Rating: 2 out of 5
They peel off very quickly for my taste if you put it on clothes that are not washed very well, but if you stick it on clothes that need to be washed a lot, it will peel off in no time.
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Response from Petit-Fernand
Hi Sara, We would like to send you the order again, because it is not normal that they have come off. You can contact us by email or by phone :) Regards
K
Rating: 4 out of 5
Good quality flask, but the color chosen for personalizing the first name is disappointing: it doesn't match the color on the site. A preview could have avoided disappointment. Not dramatic, but at almost 30 a gourd (including shipping), we deserve better!
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L
Rating: 2 out of 5
Today, August 8. Order placed on July 30. Still not received. Tracking blocked. 50.97 debited. Are you serious? Or should I estimate the amount paid as lost. 2 emails sent to the customer support reply. Do you really exist? Please explain!
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Response from Petit-Fernand
Hello , We're sorry we haven't been able to answer your request. We invite you to contact us by phone to help you as soon as possible. Have a nice day!
A
Rating: 3 out of 5
Nice selection of labels and simple design and the delivery time was as promised. Unfortunately, the iron-on labels do not stick to the clothes despite following the instructions exactly. They peel off after the first wash and the corners are already coming loose again on unworn clothes. I hope that at least the labels for the shoes hold as promised.
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Response from Petit-Fernand
We are sorry to hear that your labels are peeling off - of course this should not happen! Are you sure you have followed all the instructions for use? https://www.esistmeins.de/etiketten-kleben-aufbuegeln Set the iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before using it. Ironing labels are applied directly to the garment. Caution: avoid elastic areas and seams. If all the instructions for use have been followed and the problem persists, please send us photos of the labels that are not sticking and of the item to which you want to apply the labels. We will then be able to better understand the problem and help you further.
J
Rating: 2 out of 5
Labels do not always hold after washing. Received package much too late. Shipment took too long.
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Response from Petit-Fernand
Hi Jennessy, We have just contacted you by email to help you with your latest order. Have a nice day!
D
Rating: 2 out of 5
Two stars only because they respond to emails. There is a lot of competition in this area, more than someone like me not receiving labels. Ordered and paid for 50 pieces on July 16. To date nothing
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Response from Petit-Fernand
Good morning Doria, we are sorry to hear about this cosn delivery anomaly by the postal service. Please feel free to contact us via email and we will find an appropriate solution. Have a good day ?
G
Rating: 2 out of 5
Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.
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Response from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
E
Rating: 3 out of 5
I'm really pleased with the fabric snack bags and the labels to stick on school supplies. Very good quality and very pretty! On the other hand, I'd strongly advise against iron-on labels for clothes ... after several years with a competitor's brand, I wanted to change models (always very pretty) but the labels come off in the first wash (I stuck them on properly). I'm really disappointed with this product!
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Response from Petit-Fernand
Hello Emilie, Thank you for taking the time to send us all this information. Please give us a call and we'll be happy to help you with the iron-on products. Have a nice day!
C
Rating: 4 out of 5
Although I would have liked to be able to delete the photos selected by mistake instead of having to replace them... The result is great! And no headaches?
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C
Rating: 3 out of 5
Average rating because I received someone else's order. After calling customer service, I received my order very quickly at no extra charge. I will therefore take the risk of ordering from this site again.
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Response from Petit-Fernand
Hi Cécile, I'm really sorry about this order exchange error. Very nice day
S
Rating: 3 out of 5
the labels are superb and effective but the size was not requested enough. i did not see that there were several dimensions otherwise i would have chosen rectangular and not square.too bad.
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Response from Petit-Fernand
Hello Sandrine, Thank you for your message. We have passed on the information to the relevant department. Have a nice day!
L
Rating: 2 out of 5
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
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Response from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
M
Rating: 4 out of 5
I had a little problem because my cheque took more than 20 days to arrive. They were quite responsive when they received it and got back to me. The labels are perfect.
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Response from Petit-Fernand
It is with great pleasure :) A beautiful day