The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Disappointed with my last order. The dinosaur motif I'd chosen didn't appear on the white/grey background, I didn't see this bug and I received labels with no illustration (just the first name). After-sales service told me all I had to do was reread my order in my e-mails... and after a 2nd complaint I was entitled to a discount voucher.... I won't be ordering from them again
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Response from Petit-Fernand
Hello Heloise, We apologize again for this. We wish you a good day.
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Ophelie Thieffry
Rating: 4 out of 5
Good, pleasant site, nice products
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Gabi
Rating: 4 out of 5
The stickers are good and durable, but the colorful stickers are superfluous, instead only name stickers would make more sense.
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TG
Rating: 4 out of 5
Quality products as described. Very nice packaging, but not very eco-friendly (lots of kraft packaging).
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Laurence D.
Rating: 4 out of 5
These labels are very practical, and it's great to be able to make them to your liking (colors/patterns). What I don't like is that they wear out or come off a little too quickly!
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FR2693207
Rating: 4 out of 5
The labels are super pretty. Too bad on my last order I made a mistake with the self-adhesive labels instead of the thermo-adhesive ones.
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jj
Rating: 4 out of 5
Unfortunately, the first delivery did not arrive. After waiting 14 days for it, I wrote to the support team. I was sent a replacement immediately. The email exchange went without a hitch and was very friendly. As always, the quality is impeccable. I always like to order.
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Response from Petit-Fernand
Many thanks for the feedback! Sorry again for the delivery problem the first time.
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MauMau
Rating: 4 out of 5
Great lunch boxes! And I also think it's great that the stickers are sent as a booklet. What I didn't find so great was that I received an invoice for import costs (over CHF 20 for 2 lunch boxes and a few stickers). On the website it says that shipping is free worldwide for stickers and 6 euros for lunch boxes, but there was no mention of import costs. The print on the lunch box is not on the box itself, but on an adhesive film that is then stuck to the lid. This is ok, but I wasn't aware of this when I ordered.
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Response from Petit-Fernand
Thank you for your feedback! Can you please get in touch with our customer service to find out more about the additional taxes? They should not be paid extra!
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M. K.
Rating: 4 out of 5
Hello, I have already ordered clothing stickers 3 times. The first batch was easy to remove and stuck well to the clothing, the second hardly came off the film and the third had labels coming off from time to time. The experiences became increasingly disappointing, but I will order again because the quality and design, the price, the shipping time and the easy handling of the order make me want to try again.
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Response from Petit-Fernand
Thank you for your review! Normally the labels should not come off if all instructions have been followed! Please send our customer service the picture with the labels that are peeling off for replacement!
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Aurelie Abou
Rating: 3 out of 5
Good product but I chose the stick-on labels and they have to be stuck on the labels of the clothes, but there are fewer and fewer labels on the clothes and they are too small.
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Response from Petit-Fernand
Thank you for your feedback Aurélie! Have a nice day
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So
Rating: 3 out of 5
I'm a bit disappointed with my order for a rather large number of labels for my children. The labels are sometimes difficult to remove from the backing, and the sides remain transparent and sticky. They're still pretty, though.
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Response from Petit-Fernand
Hello Soraya, Thank you for your feedback. We have contacted you by email in order to better understand your request and be able to help you. Have a nice day!
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emma H.
Rating: 4 out of 5
The stick on labels are great. So far they are holding up to washing and drying. Pleased they came in a book to keep them together. Delivery took a while.
Response from Petit-Fernand
Many thanks for the review! Apologies if the delivery took longer than usual!
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ma_home
Rating: 4 out of 5
Delivery as fast as ever, quality of clothing labels not as good as before!
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Aitziber
Rating: 4 out of 5
they are easy to design and look very nice.
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Response from Petit-Fernand
Thank you very much for your comment Aitziber :)
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Istar
Rating: 4 out of 5
The format of collecting the labels is very cool. The labels are also very nice. The shipping time could be improved.
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Response from Petit-Fernand
Great ! Thank you for your confidence Esther !
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mina
Rating: 3 out of 5
Hello... Unfortunately, the colors in the selection were different than how they arrived in the end.
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Response from Petit-Fernand
Can you please send the photo to our customer service department so that we can better understand the problems?
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Tamara
Rating: 3 out of 5
This second time I have made a purchase the order has not arrived on the date indicated. It has been delayed for more than 7 days.
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Response from Petit-Fernand
Hi Tamara, We are sorry for the delay of your order. Thank you for your confidence
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Katharina K.
Rating: 3 out of 5
Stickers good, delivery takes a little longer, but the price is very expensive
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Response from Petit-Fernand
Thank you very much for your comment, Katharina! I wish you will find the same quality for cheaper price
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MARLENE
Rating: 4 out of 5
Cool design, super practical, large selection, fast shipping. I've always been delighted except for my penultimate order, where the labels don't stick as well as before (labels fell off in the 2nd wash). We'll see with the latest labels we received.
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Merche Lagunas
Rating: 4 out of 5
I have loved the labels.
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Gabriele K.
Rating: 3 out of 5
Unfortunately does not hold on all things
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Response from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
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Ludivine Prieux
Rating: 4 out of 5
Hello I received new thermo labels, they are much more efficient. Thank you for referring me, and for listening to my customer service! Have a nice day!
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Michèle SUPERVIELLE
Rating: 4 out of 5
I'm very happy with the result. I'll order again.
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gaétane rogel
Rating: 2 out of 5
I was satisfied with my personalized water bottle until the stopper stopped working after 2 months and customer service told me to buy another one! What a shame, because other brands would never have said that! The stopper is defective and I have to buy a new one myself, and after telling customer service, they give me a 20% discount! Magnifique .
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Response from Petit-Fernand
Hi Gaétane, We're sorry to hear about this problem with the bottle stopper. Unfortunately, we have deadlines for returning products. That's why we've offered you a promotional code, to help you find a solution. Have a nice day!
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J L.
Rating: 4 out of 5
The labels are great quality, however the delivery was longer than anticipated and arrived after they were required. We will use them for other items now and not the initial purchase requirement.
Response from Petit-Fernand
We are sorry to hear about the delivery problems. We normally ship withing 10 working days however Royal Mail may extend this time frame due to the various reasons.
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Sonia
Rating: 4 out of 5
Great product and good impression. I recommend
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XYZhang
Rating: 4 out of 5
If there is a problem, you can solve it very quickly through smooth communication. The signs are cute.
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Response from Petit-Fernand
Hello, I believe you did not receive this because you wrote something else instead of your name. We have sent you an email with more information.
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Michele
Rating: 4 out of 5
great products just a little bit expensive
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Lucia D.
Rating: 3 out of 5
Nice products, fair price and more than reasonable shipping time but the thermo adhesive labels I ordered unfortunately won't stick! I'm thinking of an alternative way to use them because it's such a shame. I'd like to give them a second chance with the adhesive ones and hope I don't have any problems!
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Response from Petit-Fernand
Good morning Lucia. I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva If all instructions were followed and the problem persists, can you provide me with photos of the labels coming off at [email protected] ? I will then be able to provide you with a solution as soon as possible. Looking forward to your reply. Have a great day ! Alessio
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Jessica
Rating: 3 out of 5
The stickers are great, hold great and look great now but the big ABEr .waited 2-3 weeks for the order. Wasn't really nice, although it was advertised on the internet that you can send it in 48 hours or it will be sent.
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Response from Petit-Fernand
Hello Jessica, We are pleased that you have received your labels. We apologize for the long delivery time, but we cannot influence Deutsche Post and point out in the email confirmation that delivery can take up to 10 working days.
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Elodie B
Rating: 2 out of 5
Iron-on labels that come off in the first wash... (40° cotton cycle) Really disappointed, no future orders for me.
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Response from Petit-Fernand
Hello Elodie, We have just sent you an email to help you with your labels. Have a nice day!
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Anna
Rating: 4 out of 5
The pack for labeling canteen and tapper is very practical and economical, to ask, I would like some more background model and drawing.
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Laurence Claverie
Rating: 3 out of 5
I thought the labels would wash out, but not all of them.
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Response from Petit-Fernand
Hello Laurence, Sorry to read this. I have just sent you an email so that we can find a solution together. Have a nice day!
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Indri L.
Rating: 2 out of 5
So disappointed I'm not receive my kids iron label yet, I ordered about 40labels. I tried email them but don't get any reply back from them. Not happy at all.
Response from Petit-Fernand
Hi Indri, we are sorry to hear about this. We never received any emails from you, however our customer service wrote to you to find out more about your problem. Please , reply with the more details so we can find a suitable solution for you!
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Elisabet D
Rating: 3 out of 5
They have taken a long time to arrive and the labels peel off after the first wash. I have used your labels in the past and have never had this happen.
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Response from Petit-Fernand
Good morning Elisabeth, We have sent you an email to help you with your order, Greetings :)
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marta
Rating: 3 out of 5
The products are always great and I have placed several orders. Packaging could be improved; I happened to order for multiple children, specifying that I wanted to receive separate labels but then having them all arrive stapled together.
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Response from Petit-Fernand
Good morning Marta, We have taken note of your message. We are sorry if your order does not fully meet your expectations. However, we only send a separate booklet when it is a savings package (daycare, preschool...). For other cases, and even if the order includes several names, we do not necessarily send multiple booklets, for reasons of paper consumption and staples (eco-responsibility). Thank you for your understanding, Sincerely Alessio
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Christine V.
Rating: 4 out of 5
The order and processing went very quickly and well. However, the iron-on labels had different font sizes (I have already ordered twice. The first time I had a different font and it was stronger in color). This doesn't seem so bad at first, but sometimes the label doesn't fit properly in the desired place. The adhesive labels are also good, but sometimes even these are too big for the snippet in the garment. Thank you!
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Anna
Rating: 4 out of 5
I've been ordering for a few years now - I'm actually quite satisfied Only the ironing labels have to be ironed after a while as they come off a bit after washing But I would definitely order again or continue to do so
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Response from Petit-Fernand
Hello Anna, thank you for your review! Normally the iron-on labels should not be ironed again. I think you did not follow the instructions correctly and left the iron too short the first time. Please check these instructions https://www.esistmeins.de/etiketten-kleben-aufbuegeln
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B FERNANDO
Rating: 4 out of 5
Satisfied, I recommend
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Laure
Rating: 4 out of 5
The service is as good as ever. Thank you very much.
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