Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 904 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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Félix Laurie
Rating: 4 out of 5
Well explained, order confirmation, message when delivery is due.
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Sara
Rating: 4 out of 5
All very good as always. As an improvement I would give the option of having the stickers come in one pack or in several. In my last order I ordered for several children and it arrived stapled together. Thank you.
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Response from Petit-Fernand
Thanks for sharing your opinion with us Sara :)
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Julie Richet
Rating: 4 out of 5
Very good service
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Mimi
Rating: 4 out of 5
I've been ordering stickers for my son's clothes since he started kindergarten. The design is nice and the labels seem to be of good quality. However, depending on the garment, they don't always wash well, but that depends on the material and where the label is stuck.
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Stéphanie
Rating: 4 out of 5
Beautiful, high-quality prints
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Kunde
Rating: 4 out of 5
The stickers are great and in and of themselves the Tupperware but unfortunately the color is already partly off. Was for the price is really not okay
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Response from Petit-Fernand
Thank you for your review! Can you please send us the photo with the labels with bad color?
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Virginia
Rating: 4 out of 5
Excellent product as always
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Adeline
Rating: 4 out of 5
Very satisfied with the products ordered but a little disappointed with the length of time my labels stayed on the clothes.
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Magali
Rating: 3 out of 5
The delivery time was too long. It took 3 days to make the labels and 15 days for delivery.
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Response from Petit-Fernand
Hello Magali, We have just written to you by email regarding your order. Have a nice day, and thank you for your understanding.
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Anne-Cécile Massart
Rating: 2 out of 5
The iron-on labels often peel off. I'm disappointed. I have to iron them again.
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Response from Petit-Fernand
Hello Anne-Cécile, We're sorry to hear that your labels are coming off. We have just contacted you by email to help you. Have a nice day!
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So
Rating: 4 out of 5
Very good quality and matches the visual
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Stephanie Baillot
Rating: 4 out of 5
Labels as ordered. Labels in the form of "Cheque book" is very practical!
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Gherman
Rating: 3 out of 5
They came off after the first wash, too bad! I ordered them so many years ago but they were fine but now
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Response from Petit-Fernand
Hi Cristina, An email has been sent to you to help you with the self-adhesive labels. Have a nice day!
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Rebecca LUBIN
Rating: 3 out of 5
Very practical even if I would have liked a little more choice in the designs and very disappointed by the shoe labels which faded after 2 weeks.
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Response from Petit-Fernand
Hi Rebecca, Thank you for your feedback, and so sorry about your shoe tags. We have contacted you by email to help you as soon as possible. Very nice day to you
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Gemaa
Rating: 3 out of 5
Unfortunately the tags didn't hold on some garments. Otherwise affordable price and nice labels.
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Response from Petit-Fernand
Hello Djemaa, Thank you for your time on the phone. Very nice day
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Alicia Franco Molina
Rating: 4 out of 5
When I complained about not receiving my order, they contacted me and tried to give me the best solution for my situation.
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Response from Petit-Fernand
Good morning Alicia, I am sorry you did not receive your order. We have just sent you an email to help you as soon as possible. Regards
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Mathilde MALAPERT
Rating: 4 out of 5
Thank you for all you have done. I received my order this time and just in time. You are very commercial and above all you know how to meet our needs just in time for his excursion on Monday. I wish you all the best for the future. Thank you. Sincerely Mathilde
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Response from Petit-Fernand
At the top! Thank you for your loyalty Mathilde :) A beautiful day
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Ludivine Prieux
Rating: 2 out of 5
Labels don't fit?
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Response from Petit-Fernand
Hello Ludivine, Sorry again that the labels don't fit. Thank you for your time on the phone. I can confirm that they will be resent again. Have a nice day!
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Cliente du quatorze mai
Rating: 4 out of 5
Top product, I liked the fact that I could personalize the labels. I'm not giving it 5 stars because of the long delivery time (order placed on 05/05 and received on 14/05), so you have to plan to order well in advance for the event in question, and customer service never answers (voicemail unable to receive messages).
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Mia
Rating: 4 out of 5
Delivery much longer than announced, but very good products.
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Agnès
Rating: 3 out of 5
Fast delivery
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Response from Petit-Fernand
Great! Thanks for your feedback!
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Manuel Pertiñez Martinez
Rating: 4 out of 5
The product is good but the delivery time is too long.
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Poignant Sandrine
Rating: 2 out of 5
Very disappointed with the service! I order every year, and this year it was anarchy in sending my order I was soon told that my bank account was not funded when it was not at all! What's more, I had a promotional code that wasn't taken into account, as I had to repeat my code 4 times and validate it 4 times! As a result, the parcel was delayed! In short, I wonder if in September I wouldn't order from another site! I have to say that the quality of the labels is unchanged, they're as beautiful, high quality and resistant as ever!
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Response from Petit-Fernand
Hi Sandrine, Sorry to hear about your latest buying experience . We have just contacted you by email :) Have a nice day
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Quentin Marneffe
Rating: 3 out of 5
The nominettes don't hold up as well as the 1st ones I bought, after 3 washes they're already peeling off, whereas the 1st ones still hold up perfectly well.
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Response from Petit-Fernand
Hello Carine, Thank you for your time. We're sorry again about this incident with your labels.
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Virginie RUBIN
Rating: 4 out of 5
Super quality, delivery within 48 hours.
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laurie ESTEBAN
Rating: 3 out of 5
I've been ordering from the site for several years now because I know that the products are generally of good quality, but I was a little disappointed with the last order, not in terms of the aesthetics of the labels but in terms of their quality and durability. In fact, some self-adhesive and iron-on clothing labels have already come off, either with the first machine wash or for no particular reason. Normally, labels last much longer on clothes, or even don't come off at all! I have clothes that are a few years old and the labels are still in place! It's a bit of a shame to have to re-glue everything! But the packs are complete and the fact that you can have several pieces of information on the labels is really an advantage compared to other sites of the same kind. Sincerely A loyal customer
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Response from Petit-Fernand
Hello Laurie! Thank you for giving us your time by phone. Very nice day to you
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Marcel LACROZE
Rating: 2 out of 5
Very fast delivery, good quality heat-seal labels that make work easier.
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Response from Petit-Fernand
Thank you very much for your feedback Marcel!
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Angélique
Rating: 4 out of 5
very good product but difficulty in catching the labels on the backing.
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Gemma Font
Rating: 3 out of 5
Labels fine, but shipping took a long time and no delivery forecast or tracking number was given
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Response from Petit-Fernand
Thank you very much for sharing your opinion with us Gemma :)
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Jennifer Moreau
Rating: 4 out of 5
Very good site with a variety of items, fast delivery, great after-sales service. Quality items. Choice to personalize to our taste and that of our children. Reasonable prices. I recommend this site to everyone.
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Fred
Rating: 3 out of 5
Some labels peeled off on 1st wash.
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Response from Petit-Fernand
Hello Fréderique, We have contacted you by email in order to help you quickly. We apologize for any inconvenience. Have a nice day,
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Emeline RIFAUT
Rating: 4 out of 5
Good, beautiful product, well made, well packaged.
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Brizzi
Rating: 4 out of 5
I had ordered with the rainbow logo but I received without any logo just the first and last name.
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Milie
Rating: 3 out of 5
I've been ordering self-adhesive labels for several times now, with a wide choice of colors and patterns allowing me to make 1 design that suits my 2 children. Very practical to use, I highly recommend it's my label around me!
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Response from Petit-Fernand
Thank you very much for your confidence :)
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Martine JEAN-JEAN
Rating: 4 out of 5
Super nothing to report
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Maria
Rating: 4 out of 5
Very fast shipping I ordered several to give as gifts and they came together I would have liked them to come separately to give each one their own package.
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Response from Petit-Fernand
Thank you for your feedback Maria . We are sorry that you did not come separately. Regards :)
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Oriane Simon-Oudiou
Rating: 4 out of 5
Choice and speed and a surprise in the order is very pleasant. The self-adhesive clothing labels start to peel off after 3 washes, which is a shame.
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Adela
Rating: 2 out of 5
The labels come off after just one wash, I'm very disappointed. I had no problems before.
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Response from Petit-Fernand
Hello Adelaïde, We're sorry you're having trouble gluing your labels. We have just sent you an email so that we can work together to find a solution. Have a nice day!
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Manuella
Rating: 4 out of 5
Lovely labels, order confirmation and fast delivery!
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Toni L.
Rating: 3 out of 5
Been using these for three years on my four childrens uniform for ease as they stuck straight on. Previously they lasted well but have noticed on the last year of orders the stickers don't stay stuck as well thought I had dodgy batch but all been same last year to point May try different company as fed up of having to replace ones that are coming off in wash
Response from Petit-Fernand
Dear Toni, we are sorry about the problem with the labels. They should not peel off this easy. I left you a voicemail and would like to find a suitable solution for you so please contact us back.