English 
R
Rating: 4 out of 5
Great, fast delivery
Translated reviews
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 904 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Hot melt adhesives for laundry last for years of washing machine and dryer use
Translated reviews
Response from Petit-Fernand
Thank you very much Saray for sharing your opinion with us :) Greetings !!!
E
Rating: 3 out of 5
The site is beautiful... but not always very clear. There are a lot of products on offer and it's a bit confusing... I made a mistake ordering stick-on labels for clothes when in fact I wanted iron-on labels .
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you had problems confirming your order. We offer the possibility to see the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding. Have a nice day Alessio
M
Rating: 3 out of 5
Self-adhesive labels don't stick to garment labels. Or disappear after the 1st wash. Thermo-adhesive labels are more effective
Translated reviews
Response from Petit-Fernand
Hello, We are taking note of your experience in order to provide a better service to our customers. We have also sent you an e-mail on this subject in order to find a solution. Have a nice day Alessio
C
Rating: 2 out of 5
I had ordered this product a few years ago, these labels still hold but this time they fall off! WHAT A SHAME
Translated reviews
Response from Petit-Fernand
Hello Claire, we're sorry to hear that your order did not meet your expectations. We have sent you an e-mail to try and find a solution. Have a nice day Alessio
M
Rating: 3 out of 5
By answering a questionnaire I got a 2 discount. But it was not deducted from my order.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry to hear that you were unable to take advantage of your promotion. I've sent you an e-mail with a new discount code Very nice day Alessio
M
Rating: 3 out of 5
The labels are plastic. I wanted cotton labels, maybe I misread the instructions?
Translated reviews
Response from Petit-Fernand
Hello Marie, we don't have cotton labels on our site. You could also see the details of the labels on the summary page before payment. We produced and shipped the order as requested. Thank you for your understanding, Very nice day, Alessio
C
Rating: 4 out of 5
Super cool stickers. Top quality. Unfortunately, some are very difficult to remove, therefore 1 star deduction.
Translated reviews
Response from Petit-Fernand
Thank you for your review !!! Can you please give us more details about the problem with the customer service? Perhaps you had a faulty batch and we can resend it?
H
Rating: 3 out of 5
I'm familiar with heat-sensitive labels, which are effective and very durable, but I have a problem with self-adhesive garment labels, which wash off very quickly and don't stand up to washing.
Translated reviews
Response from Petit-Fernand
We're sorry, but you may have received a defective lot. Could you please contact our customer service department with more details and photos for a replacement?
K
Rating: 4 out of 5
Simply great products, great ideas! Relatively short delivery time.
Translated reviews
Response from Petit-Fernand
Thank you very much, Katrin!
M
Rating: 2 out of 5
The labels were too big because they wouldn't fit on the fabric, but they had to be iron-on to an existing label, so I had to cut them all out, which didn't make them look clean at all. On some garments, I had to cut the labels so I couldn't label them MAJ : it didn't hold up in the machine (max wash 40).
Translated reviews
Response from Petit-Fernand
I think you placed the labels in the wrong place, they can be applied to the textile and you didn't have to cut it . All measurements are visible when you choose on the website. If you're looking for something to place on clothing labels only, self-adhesive labels are more suitable. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante
C
Rating: 4 out of 5
All good and very nice design Thank you
Translated reviews
Response from Petit-Fernand
Great Carmen :) thanks
N
Rating: 4 out of 5
They are a marvel
Translated reviews
Response from Petit-Fernand
Thank you Noella for your trust :)
A
Rating: 4 out of 5
Good products and convenient packages for school, only flaw they should increase the range of designs, backgrounds and fonts. Otherwise everything is perfect, even the shipping
Translated reviews
Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
C
Rating: 4 out of 5
Order received promptly. Exactly as shown
Translated reviews
Response from Petit-Fernand
Thanks Cindy!
J
Rating: 3 out of 5
I had ordered labels and a gourd I received only the gourd and after a refund request to customer service I received the refund of the labels.
Translated reviews
Response from Petit-Fernand
We are sorry that you have not received your order in full. We have refunded the items you did not receive as requested. Is there anything else we can do for you?
F
Rating: 4 out of 5
Quick receipt, presentation in a practical and nice booklet, I had iron-on labels and self-adhesive labels, the dragonfly motif was not recognizable.
Translated reviews
K
Rating: 4 out of 5
Excellent colors and the letter very nice and readable
Translated reviews
L
Rating: 2 out of 5
Thank you for the delivery time... more than a week, so it doesn't meet the urgent needs of parents who can't anticipate.
Translated reviews
Response from Petit-Fernand
Thank you for ordering with us! Our delivery time is 2 to 6 working days, but it may be longer due to problems with the post office. Unfortunately, we have no influence on delivery times.
S
Rating: 3 out of 5
A little disappointed that there are no longer any transparent labels to stick on the tags that go into the shoes to protect them.
Translated reviews
Response from Petit-Fernand
Sorry if some products are no longer available. Changes have been made due to order volume and customer interest in other products.
L
Rating: 3 out of 5
I placed an order because my children went on a seaside trip. When I came back to wash the clothes, most of the labels had come off and were stuck on the drum of the machine.
Translated reviews
Response from Petit-Fernand
We apologize for the inconvenience. If all instructions have been followed correctly, please contact our customer service department for a replacement.
B
Rating: 4 out of 5
I loved the stickers for both textiles and utensils.
Translated reviews
Response from Petit-Fernand
Great Beatriz :) thanks for sharing your opinion with us.
M
Rating: 4 out of 5
I think they look like good products, prices could have been a little lower, very original idea, a few more designs where you can choose would have been nice.
Translated reviews
S
Rating: 3 out of 5
I could not pay with my card (Hype), but it was not a bank problem. I couldn't quite figure out why. Otherwise, the order arrived quickly and very good quality labels :)
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that you are experiencing problems with your payment. It is abba stanza rare, sometimes it may simply be due to the browsing browser or device used. We thank you for your commprehension and wish you ua good day ? Alessio
E
Rating: 2 out of 5
I'm very disappointed by the labels, which really don't stick to the clothes at all. I have 4 children and this is not the first time I have used iron-on labels.
Translated reviews
Response from Petit-Fernand
Hello Emilie, I'm sorry to hear that your labels don't fit. I have just contacted you by email to help you quickly :) Have a nice day
S
Rating: 4 out of 5
Great this is our third order
Response from Petit-Fernand
Many thanks for been our customer Sarah!
V
Rating: 4 out of 5
Very good Good quality
Translated reviews
A
Rating: 4 out of 5
Disappointed with my first order two years ago. The labels peeled off quickly. I still dared to recommend them? no more worries this time! Top, speed, color, design, installation and resistance correct.
Translated reviews
1
Rating: 4 out of 5
I really like the water bottles. Pretty, no taste in the water and it stays fresh. I bought 2 two years ago and they are still in good condition. The only downside is the caps. They're really fragile and I've had to buy new ones several times. I recently bought 2 more "can" size bottles, this time thinking that the stoppers would be stronger. But unfortunately this wasn't the case, and after 1 month the stopper didn't hold either. I'm a bit disappointed because I really like this brand.
Translated reviews
M
Rating: 2 out of 5
Too bad the labels don't stick well. Delay respected as expected.
Translated reviews
Response from Petit-Fernand
Hello Marianne, I'm sorry your labels don't fit properly. I've just emailed you to help you find a solution together :) Have a nice day
A
Rating: 4 out of 5
I haven't had a chance to try them out yet, but I can say: -Fast, easy service. On-time shipping and delivery. -Sending in a kind of notebook that allows easy filing, avoids losses and is very clear. -Conforms to the order placed on the website.
Translated reviews
S
Rating: 4 out of 5
Quick delivery, very practical notebook. Only downside: the labels don't wash very well. On the other hand, they're great on objects! Even after sterilization, they hold very well. The designs are really nice and varied! I'm glad they exist!
Translated reviews
A
Rating: 3 out of 5
Perfect adhesive labels for objects: resistant to various hand washes and dishwashers. Iron-on labels peel off more than half the time. Suitable for ironing and smoothing. On ironed clothes, not ironed. On cotton, on clothing labels. Very disappointed by these labels. I don't know how to get them to stay on without having to spend all day on them. Very nice design and fast delivery.
Translated reviews
Response from Petit-Fernand
Hello Amandine, We have just contacted you by email to help you find a solution together. Have a nice day :)
B
Rating: 2 out of 5
The labels on the Giotto crayons do not adhere well and in putting them on and taking them off the 'case they come off, I am not satisfied.
Translated reviews
Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
D
Rating: 4 out of 5
The stickers are great. They adhere very well to objects and to clothing or shoes. Unfortunately, I find them just a little bit too small. They should almost be a little bigger. Nevertheless, I think the adhesion and quality are great.
Translated reviews
N
Rating: 3 out of 5
Several options can be used to improve service quality
Translated reviews
Response from Petit-Fernand
Hello Najla , We have contacted you by email in order to better understand your request . Have a nice day :)
S
Rating: 4 out of 5
Very fast shipping. I had trouble sticking the labels on because I have a central steamer that adjusts the temperature according to the fabric. So it was difficult to follow the instructions.
Translated reviews
T
Rating: 3 out of 5
Order takes too long to arrive... the 48 hour delivery time is not respected and if you want something faster you have to pay excessively! Unfortunately, I don't recommend it.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback! The price for 48-hour delivery is set by Chonopost, not by us. You can choose free delivery if you agree to wait for standard delivery. Have a nice day.
S
Rating: 4 out of 5
Highly recommended. I have been using them for years.
Translated reviews
Response from Petit-Fernand
Great Sandra, what an illusion :)
C
Rating: 4 out of 5
Nice discovery with the Creche kit. To be seen in time?
Translated reviews
Response from Petit-Fernand
Thank you for your testimonial, Caroline!