Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello Julie, We have contacted you by email to help you with your latest order. Have a nice day!
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Mcds
Rating: 3 out of 5
Quality label, but the logos are a bit babyish for a 12-year-old?
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Response from Petit-Fernand
Thank you for your feedback :) Very nice day
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Aurelie
Rating: 3 out of 5
The labels are pretty, but difficult to remove from the sheet. And the self-adhesive clothing labels peel off after the first run in the washing machine, which is very disappointing.
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Response from Petit-Fernand
Hello Aurélie, We have just contacted you by email to help you with your order. Good day to you, and sorry again for this quality incident.
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Carole P
Rating: 3 out of 5
Self-adhesive garment labels are machine washable.
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Response from Petit-Fernand
Hi Carole, We've just left you a voicemail to help you with your latest order. Have a nice day!
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Karine
Rating: 3 out of 5
The only downside is the delivery time, but the order tracking service is great!
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Response from Petit-Fernand
Many thanks for your feedback Karine :)
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Zina Lefevre
Rating: 4 out of 5
Very happy with the crib kit, very pretty labels. Negative point: small quantity of iron-on labels.
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Den W.
Rating: 3 out of 5
great labels, however the labels were for two separate grandchildren - so had to disassemble the booklet - split the stickers. If two different names - give two different booklets.
Response from Petit-Fernand
Hello Denise, We are sorry if your order does not meet with your expectations. However, we only send a separate booklet when it is a value packs (nursery, preschool...). For other cases, and even if the order includes several different names, we do not necessarily send several booklets, for reasons of paper consumption and staples (eco-responsibility). I hope you will understand!
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Fm
Rating: 3 out of 5
Labels that come off in the 1st wash, although the gluing procedure was followed... Thank you for sending them back to me, but if I have to take my iron with me every time I wash them to glue them back on, it's not so great!
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Response from Petit-Fernand
Hello Jean Yves, Thank you for your feedback. We have sent you an email to better understand your request. Very nice day to you
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Oscar Escolar
Rating: 4 out of 5
Friendly and competent
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Response from Petit-Fernand
Hi Oscar, Thank you very much for your availability on the phone. I reconfirm that we will resend your order. We apologize for the delay of the post office.
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Kerry D.
Rating: 4 out of 5
Beautiful product, stickers are hard to separate from the sheet they're printed on (not the backing)
Response from Petit-Fernand
Hi Kerry, thank you for your review! Would you mind to give our customer service a bit more details and/or a picture of the labels that are hard to separate, please?
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Seni
Rating: 4 out of 5
The design was very easy and quick to do - we have not yet been able to determine whether and how long the name badges will remain on the textiles - the name badges are a gift
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Response from Petit-Fernand
Thank you for your review, Seni! The iron-on labels are permanent if you follow the instructions correctly!
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Caro Sanchez Silvia
Rating: 3 out of 5
Very good products but they take too long to deliver the item
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Response from Petit-Fernand
Thanks for your comment Silvia :) We have sent you an email a little while ago. Greetings !
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Ll
Rating: 4 out of 5
Corresponds to my order. Fast shipping
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Response from Petit-Fernand
Superb! Thanks Leslie :)
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Perrine Sainléger
Rating: 4 out of 5
Perfect, but some labels come off after washing
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Héloise V
Rating: 2 out of 5
Disappointed with my last order. The dinosaur motif I'd chosen didn't appear on the white/grey background, I didn't see this bug and I received labels with no illustration (just the first name). After-sales service told me all I had to do was reread my order in my e-mails... and after a 2nd complaint I was entitled to a discount voucher.... I won't be ordering from them again
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Response from Petit-Fernand
Hello Heloise, We apologize again for this. We wish you a good day.
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Ophelie Thieffry
Rating: 4 out of 5
Good, pleasant site, nice products
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Gabi
Rating: 4 out of 5
The stickers are good and durable, but the colorful stickers are superfluous, instead only name stickers would make more sense.
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Tg
Rating: 4 out of 5
Quality products as described. Very nice packaging, but not very eco-friendly (lots of kraft packaging).
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Laurence D.
Rating: 4 out of 5
These labels are very practical, and it's great to be able to make them to your liking (colors/patterns). What I don't like is that they wear out or come off a little too quickly!
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Fr2693207
Rating: 4 out of 5
The labels are super pretty. Too bad on my last order I made a mistake with the self-adhesive labels instead of the thermo-adhesive ones.
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Jj
Rating: 4 out of 5
Unfortunately, the first delivery did not arrive. After waiting 14 days for it, I wrote to the support team. I was sent a replacement immediately. The email exchange went without a hitch and was very friendly. As always, the quality is impeccable. I always like to order.
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Response from Petit-Fernand
Many thanks for the feedback! Sorry again for the delivery problem the first time.
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Maumau
Rating: 4 out of 5
Great lunch boxes! And I also think it's great that the stickers are sent as a booklet. What I didn't find so great was that I received an invoice for import costs (over CHF 20 for 2 lunch boxes and a few stickers). On the website it says that shipping is free worldwide for stickers and 6 euros for lunch boxes, but there was no mention of import costs. The print on the lunch box is not on the box itself, but on an adhesive film that is then stuck to the lid. This is ok, but I wasn't aware of this when I ordered.
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Response from Petit-Fernand
Thank you for your feedback! Can you please get in touch with our customer service to find out more about the additional taxes? They should not be paid extra!
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M. K.
Rating: 4 out of 5
Hello, I have already ordered clothing stickers 3 times. The first batch was easy to remove and stuck well to the clothing, the second hardly came off the film and the third had labels coming off from time to time. The experiences became increasingly disappointing, but I will order again because the quality and design, the price, the shipping time and the easy handling of the order make me want to try again.
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Response from Petit-Fernand
Thank you for your review! Normally the labels should not come off if all instructions have been followed! Please send our customer service the picture with the labels that are peeling off for replacement!
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Aurelie Abou
Rating: 3 out of 5
Good product but I chose the stick-on labels and they have to be stuck on the labels of the clothes, but there are fewer and fewer labels on the clothes and they are too small.
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Response from Petit-Fernand
Thank you for your feedback Aurélie! Have a nice day
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So
Rating: 3 out of 5
I'm a bit disappointed with my order for a rather large number of labels for my children. The labels are sometimes difficult to remove from the backing, and the sides remain transparent and sticky. They're still pretty, though.
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Response from Petit-Fernand
Hello Soraya, Thank you for your feedback. We have contacted you by email in order to better understand your request and be able to help you. Have a nice day!
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Emma H.
Rating: 4 out of 5
The stick on labels are great. So far they are holding up to washing and drying. Pleased they came in a book to keep them together. Delivery took a while.
Response from Petit-Fernand
Many thanks for the review! Apologies if the delivery took longer than usual!
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Ma_Home
Rating: 4 out of 5
Delivery as fast as ever, quality of clothing labels not as good as before!
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Aitziber
Rating: 4 out of 5
they are easy to design and look very nice.
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Response from Petit-Fernand
Thank you very much for your comment Aitziber :)
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Istar
Rating: 4 out of 5
The format of collecting the labels is very cool. The labels are also very nice. The shipping time could be improved.
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Response from Petit-Fernand
Great ! Thank you for your confidence Esther !
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Mina
Rating: 3 out of 5
Hello... Unfortunately, the colors in the selection were different than how they arrived in the end.
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Response from Petit-Fernand
Can you please send the photo to our customer service department so that we can better understand the problems?
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Tamara
Rating: 3 out of 5
This second time I have made a purchase the order has not arrived on the date indicated. It has been delayed for more than 7 days.
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Response from Petit-Fernand
Hi Tamara, We are sorry for the delay of your order. Thank you for your confidence
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Katharina K.
Rating: 3 out of 5
Stickers good, delivery takes a little longer, but the price is very expensive
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Response from Petit-Fernand
Thank you very much for your comment, Katharina! I wish you will find the same quality for cheaper price
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Marlene
Rating: 4 out of 5
Cool design, super practical, large selection, fast shipping. I've always been delighted except for my penultimate order, where the labels don't stick as well as before (labels fell off in the 2nd wash). We'll see with the latest labels we received.
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Merche Lagunas
Rating: 4 out of 5
I have loved the labels.
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Gabriele K.
Rating: 3 out of 5
Unfortunately does not hold on all things
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Response from Petit-Fernand
Hello Gabriele. You ordered the iron-on labels for the clothes, that's why they don't hold.
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Ludivine Prieux
Rating: 4 out of 5
Hello I received new thermo labels, they are much more efficient. Thank you for referring me, and for listening to my customer service! Have a nice day!
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Michèle Supervielle
Rating: 4 out of 5
I'm very happy with the result. I'll order again.
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Gaétane Rogel
Rating: 2 out of 5
I was satisfied with my personalized water bottle until the stopper stopped working after 2 months and customer service told me to buy another one! What a shame, because other brands would never have said that! The stopper is defective and I have to buy a new one myself, and after telling customer service, they give me a 20% discount! Magnifique .
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Response from Petit-Fernand
Hi Gaétane, We're sorry to hear about this problem with the bottle stopper. Unfortunately, we have deadlines for returning products. That's why we've offered you a promotional code, to help you find a solution. Have a nice day!
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J L.
Rating: 4 out of 5
The labels are great quality, however the delivery was longer than anticipated and arrived after they were required. We will use them for other items now and not the initial purchase requirement.
Response from Petit-Fernand
We are sorry to hear about the delivery problems. We normally ship withing 10 working days however Royal Mail may extend this time frame due to the various reasons.
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Sonia
Rating: 4 out of 5
Great product and good impression. I recommend
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