Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 900 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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Jeremy Gachet
Rating: 3 out of 5
The labels themselves are really good. The biggest problem is the delivery time. On my first order I waited a month and a half, and on the second, I'm still waiting after more than 3 weeks.
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Response from Petit-Fernand
Hello Jérémy, Sorry for the delay. We have just sent you an email to help you.
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J.M
Rating: 2 out of 5
Absolutely love the design and the idea but unfortunately the iron on labels have started to come off in the wash after only one wear/wash. I'd say 75% of the labels have come off in my washing machine and the others are hanging off, half stuck on. I have ironed them to the clothes labels which I'm pretty sure you're able to do? Left items a week before wearing and only ever wash at either 30 or 40 degrees. Worst thing is when I was doing all my sons nursery clothes, I loved the design and the fact ironing them on wasn't the worst job in the world, I ordered more for in the future (next size of clothing) so I now have another batch on the way but I don't want to spend a whole evening ironing them to come off in the washing machine. Overall, visually beautiful but practically not great.
Response from Petit-Fernand
Jade, thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly: https://www.petit-fernand.co.uk/how-to-apply You will need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and stitching. If all the instructions have been followed and the problem persists, can you send us photos of the labels coming off on [email protected] We will then be able to provide you with a solution as soon as possible. Alessio
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Anne Laure Dosse
Rating: 3 out of 5
Disappointed with the quality for the price, frankly... The paint is coming off and my son hasn't even had it a week.
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Response from Petit-Fernand
Hello Anne-Laure, We are very sorry to read this. Can you send us some photos via our contact form?
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Virginie
Rating: 4 out of 5
Very well explained, easy to apply and everything included.
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Sonya
Rating: 2 out of 5
The product arrived on time and in good condition, but many of the labels don't peel off or only with great difficulty. I'm disappointed because I had already ordered two batches and there were no problems. In my opinion, the quality has deteriorated.
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Response from Petit-Fernand
Hello, We are very sorry that the labels arrived in this condition. We have sent you a message to find a suitable solution. Have a nice day? Alessio
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Francesca Santos
Rating: 4 out of 5
It took a little longer than expected to arrive, but otherwise perfect.
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Response from Petit-Fernand
Thank you very much for your comment Francesca :)
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Anne Meseguer
Rating: 4 out of 5
Fast delivery, very satisfied with the labels. Thank you
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Leen
Rating: 4 out of 5
I only put 4 stars because of a few bugs on the site at the time of ordering but otherwise great!
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Lali92
Rating: 4 out of 5
Fast delivery, contents protected. Press well with iron for iron-on labels, otherwise they tend to come off (on 1st fitting or after 1st wash).
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Mme REGENT NATHALIE
Rating: 3 out of 5
Bjr, a little disappointed by the presentation of the product: the different sheets were very badly stapled and the sheets were very badly positioned.
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Response from Petit-Fernand
Hi Nathalie, Sorry to read this. We've sent you an e-mail about it so that we can help you quickly.
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Camille B.
Rating: 3 out of 5
Fast delivery, pretty colors but labels badly cut, very complicated to remove them from the paper!
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Response from Petit-Fernand
Hello Camille, We're very sorry about this quality problem. We have sent you an e-mail so that you can send us some photos. Have a nice day!
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CMS
Rating: 2 out of 5
Hello, I was very disappointed with my last order, which unfortunately was ordered during the stormy weather of the last few weeks. My parcel arrived soaking wet and some of the labels are unusable. They should be put in plastic envelopes. It's a real shame because this is the first time I've had such an experience.
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Response from Petit-Fernand
Hello Cécile, We are sorry that the labels arrived in these conditions. You can contact us via our contact form and send us photos. Have a nice day :)
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Christelle VOUATILA
Rating: 2 out of 5
Never received and I don't know how to write you sorry
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Response from Petit-Fernand
Hello Christelle, The envelope containing your labels has indeed arrived, and we sent you an e-mail about it this morning. We apologize for the delay in delivery. Have a nice day :)
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Mlyne
Rating: 2 out of 5
I tried several times to put the iron at 200 on it but the edges didn't stick and at the 1st wash I found it in the washing machine ????
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Response from Petit-Fernand
Hello Emeline, We're sorry for the inconvenience. We've sent you an e-mail to help you. Have a nice day :)
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Lorena Hinojosa Baza
Rating: 4 out of 5
Very happy with the labels and their design, but very slow shipping.
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Response from Petit-Fernand
Thank you for your comment Lorena, and sorry again for the delay.
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Sabrina DAVID
Rating: 3 out of 5
Disappointed because the writing colors are not as requested
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Response from Petit-Fernand
Hello Sabrina, Sorry to read this. We've sent you an email so that you can share some photos with us so that we can understand your request and help you as soon as possible. Have a nice day :)
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ALICIA HIDALGO CABALLERO
Rating: 3 out of 5
The order took 20 days to arrive.
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Response from Petit-Fernand
Hello Alicia, we are sorry for the delay. We apologize for the inconvenience and wish you a happy day! Bea
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Alexandra B.
Rating: 3 out of 5
I received the stickers quite quickly but they weren't well cut so unfortunately not very usable in the end. That said, I used Le Petit Fernard stickies a few times in the past and usually they deliver great products.
Response from Petit-Fernand
Hi Alexandra, we are sorry to hear about your problem with the labels. Could you please contact our customer service with the picture of the damaged product for the replacement?
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Arianna
Rating: 4 out of 5
Everything great except for the choice to outsource the shipping service to the post office which does not allow tracking of the delivery. I have placed several orders and most of the times the delivery was fast enough, only once the wait was longer, but always within the 10 day maximum promised.
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Response from Petit-Fernand
Thank you for sharing your experience. We are sorry about the delivery time. Have a great day and see you soon! ?
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Anne-Emmanuelle Barthuel
Rating: 4 out of 5
Fast and careful delivery. Product meets my expectations and seems to be of good quality, but the labels are very difficult to remove.
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Carole Cnocquaert
Rating: 4 out of 5
Very nice and practical labels. However, much less so when there are no labels on the clothes, as is the case with socks...
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Elisabeth Krier
Rating: 3 out of 5
Very nice labels but I made a mistake I ordered a double and when I wanted to cancel it was impossible I'm a little disappointed with the SAV especially that I wanted to cancel 10 minutes after my order as soon as I realized ... It's not very correct I think!
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Response from Petit-Fernand
Hello Elisabeth, I've just sent you an e-mail so that we can better understand the problem and provide you with a solution as soon as possible. I look forward to hearing from you. Have a nice day! Bea
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Souad imrany
Rating: 4 out of 5
Very nice, and the booklet is well presented. My children are happy to have received them.
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Eva
Rating: 2 out of 5
Half of the hotmelt stickers have peeled off in the first wash.
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Response from Petit-Fernand
Hi Eva, I am very sorry for what happened. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
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valérie BUJEAUD
Rating: 4 out of 5
Good. I recommend
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Clémentine Morin
Rating: 2 out of 5
I chose a tractor as the image for my son's labels and when I received them, there was no image on the label so the writing wasn't centered on the label... it's not pretty at all and it makes a big closet with nothing on the side.
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Response from Petit-Fernand
Hello Clémentine, I completely understand your frustration. However, our teams printed exactly what you had created in the customizer. I've just sent you an e-mail with screenshots showing this. I remain available and wish you a good day! Bea
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Mme Andrée Roullet
Rating: 4 out of 5
I bought the labels for my little girl when she goes to school, they are very pretty, and the price is reasonable.
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Chachou
Rating: 3 out of 5
iron-on labels peel off after a few washes, disappointed with the item sticky labels also peel off after a few uses
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Response from Petit-Fernand
Hello Charlotte, thank you for your feedback. I can confirm that this is not normal. I've just sent you an e-mail. I look forward to hearing from you, and wish you a wonderful day! Bea
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CLAIRE GUILLAUME
Rating: 3 out of 5
Customer for several years fast delivery, legible writing and attractive prices however I am disappointed with the quality of my last order they do not stick properly come off easily even without washing...
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Response from Petit-Fernand
Hi Claire, I'm really sorry you're having trouble with our labels. I've just sent you an email to try and understand the problem. I look forward to hearing from you and wish you a wonderful day! Bea
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Claude monot
Rating: 4 out of 5
speed at the top, but I do not know what happened, my labels had twice the name on the same while it seemed to me to have chosen a dandelion and the name. I probably made a mistake when ordering
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ALESSANDRA
Rating: 4 out of 5
The water bottles are very nice and light, the girls liked them very much. We will evaluate their thermal capacity in the summer but, at the moment, we are satisfied.
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Response from Petit-Fernand
We thank you for sharing your opinion and wish you a good day?
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Mara Sainz de Rozas
Rating: 3 out of 5
They have not worked as expected, they have peeled off after a couple of uses.
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Response from Petit-Fernand
Hi Mara, I am sorry to hear that you have had difficulties with the labels. I confirm that it is not normal for this to happen. I have just sent you an email. I look forward to hearing from you and wish you a good day! Bea
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Mr Christian Surel
Rating: 4 out of 5
Nothing to say fast delivery very good products thanks to all employees
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magali et stephane azoulay
Rating: 4 out of 5
Fast delivery and very easy to order: choose the model, type in the name and off you go. Only downside: I have my doubts about the effectiveness of the iron-on labels. I've only washed them once and they're already coming off.
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Iannello Simone
Rating: 3 out of 5
some labels don't fit properly
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Response from Petit-Fernand
I'm sorry you've had problems with our labels. Please write to us at [email protected] and send us photos of the labels coming off or, failing that, photos of where they were applied. I will then be able to provide you with a solution as soon as possible. In the meantime, have a wonderful day! Bea
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CJ
Rating: 4 out of 5
The labels are of good quality. It's a pity that some letters are difficult to read against the background. Round formats are missing for object labels.
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Aurélia V
Rating: 4 out of 5
Easy to create labels. Fast shipping
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Laura Paquier
Rating: 4 out of 5
your labels are great! be careful, self-adhesive clothing labels are difficult to remove from the sheet.
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AWELL
Rating: 2 out of 5
Was really looking forward to receiving these labels as my 1year old starts nursery in a couple of weeks. Over two weeks later and I still haven't received them. When I requested a refund, there was no means of an apology/offering an alternative, just literally "have a nice day." If items I've ordered from the US can arrive within two weeks of ordering, then so can something which is coming from France (I'm in the UK so a lot closer!)
Response from Petit-Fernand
Dear Aysha, we are sorry you did not received your labels and they got lost by the postal services. This is something we dont have influence on. We are always glad to resend the labels on our cost again but you asked for the immediate refund. The last email from us was the confirmation of the refund and we indeed wished you a nice day. We are sorry if that was inappropriate.
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Nadine LAMARQUE
Rating: 4 out of 5
Having ordered labels from your site on several occasions, I was disappointed by the self-adhesive labels which peel off on the 1st wash, so I ordered thermo-adhesive labels which need to be protected with greaseproof paper, which is normally enclosed! Unfortunately, the parchment paper wasn't included with my order, which is a shame! I'm going to have to buy some, it's just not right!
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