Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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Elisabetta S.
Rating: 4 out of 5
Seriousness and quick delivery time. Wide choice and good quality.
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Benoît P.
Rating: 2 out of 5
The iron-on labels don't stick to the edges. Not great for such a simple product.
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Response from Petit-Fernand
Hello, thank you for your feedback. I can confirm that this is not normal. I've just sent you a message so that I can better understand the problem and provide you with a solution. Bea
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Jareeporn
Rating: 4 out of 5
Quick, easy to use and good quality
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Élodie LANGLOIS
Rating: 2 out of 5
Disappointed, in 3-4 washes the labels have already peeled off.
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Response from Petit-Fernand
Hello Elodie, thank you for your feedback. I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can find a solution together. Have a nice day! Bea
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Laura GIORDANO
Rating: 4 out of 5
My order never arrived but customer service was very reactive My order was reshipped immediately
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Response from Petit-Fernand
Thank you for your feedback Laura. The C-monEtiquette team wishes you a wonderful day! Bea
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Elisa G.
Rating: 3 out of 5
Beautiful labels, unfortunately thermoadhesive labels have a hard time sticking to clothes.
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Response from Petit-Fernand
Good morning Elisa, I am very sorry to hear that you are experiencing problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva For thermoadhesive labels: You will need to program your iron to 200°C (cotton/linen position, no steam) and wait a few minutes before using it. Labels are applied directly to the fabric. Warning: avoid stretchy areas and seams. Should these tips not be enough to solve your inconvenience, do not hesitate to contact us at [email protected] Alessio
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Guido R.
Rating: 2 out of 5
Unfortunately much too long delivery time > 1 week Only read in small print 48 hours with logo envelope is misleading Quality of the product is ok.
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Response from Petit-Fernand
Thank you for your message and your interest in EsIstMeins! Hello Guido, All orders (unless otherwise stated) are produced and handed over to the delivery service within 48 hours. Depending on the delivery method and order (envelope or parcel), it can then take between 4 and 10 working days for the post office to deliver your order.
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LORENA
Rating: 2 out of 5
The last orders I have placed, the clothing stickers for plnacha stick regularly, in the first wash they are lifted.
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Response from Petit-Fernand
Hi Lorena, thank you for your message. I am very sorry for what happened. It is not normal for this to happen. I have just sent you an email so that we can find a solution. Best regards, Bea
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Ele
Rating: 3 out of 5
Beautiful products but waiting time to receive orders too long. I ordered things on Jan. 4, haven't received them yet and don't know if they will arrive.
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Response from Petit-Fernand
Good morning Elena, We are sorry about the delivery time. The postal services probably had some mishap in getting your order delivered within the agreed time frame. We have sent you an email to verify that the shipping address is correct. Awaiting yours. Have a nice day ? Alessio
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Kim
Rating: 4 out of 5
I love these stickers - really easy to apply, last ages and if you do need to remove them then you are able to. The colours and designs are great, and I love that you can change your design each time. This is my second purchase and I will definitely be making more in the future.
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Faiza
Rating: 2 out of 5
Service nothing to fire as usual except that despite the proper use of the instructions some labels go completely or by half in the wash I regret not having taken the one that sticks directly to the garment as I usually do.
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Response from Petit-Fernand
Hello Faiza, thank you for your message. Self-adhesive labels work just as well as iron-on labels when the instructions are followed correctly. I've just sent you an e-mail so that we can find a solution for you. Have a nice day! Bea
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lautre_6109
Rating: 3 out of 5
Labels came right off on this order. Too bad
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Response from Petit-Fernand
Hello Alexandra, I can confirm that it's not normal for the labels to come off. I've sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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Amandine Touvron
Rating: 4 out of 5
Super satisfied!
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Response from Petit-Fernand
Thank you Amandine for your feedback. The C-monEtiquette team wishes you a wonderful day!
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Lia
Rating: 3 out of 5
Everything perfect as usual except for the very long wait times..which I find a very big flaw..too bad because the products are outstanding....
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Response from Petit-Fernand
Good morning Lia, We are sorry about the delivery time. Probably the postal services had some accidents in getting your order delivered in the agreed time. We remain available for any additional resignation at [email protected] Good day ? Alessio
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Flavie
Rating: 4 out of 5
Easy to use and very practical
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Response from Petit-Fernand
I'm glad to hear that, Flavie. Thank you so much! Bea
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Aline P.
Rating: 2 out of 5
The first time I bought the stick on labels were great. Second time I the iron on didn't work as I expected. Now I have bought other set of stick on labels and again I got a bit disappointed with the quality as it doesn't seem to stay in place after a few weeks depending on the material. In materials like aluminium, plastic, it stay in place perfectly for long time.
Response from Petit-Fernand
Hi Aline, We are very sorry to hear that you have encountered problems with your order. This is very rare however, it is possible that you have received a faulty batch. Please, provide us with more details over [email protected] so we can find the suitable solution.
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Marika P.
Rating: 4 out of 5
Excellent products
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Delphine Hamel
Rating: 3 out of 5
The labels come off in the 1st wash, I'm disappointed.
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Response from Petit-Fernand
Hi Delphine, I'm sorry you're having trouble with our labels. I have just sent you an e-mail to try and find a solution. Looking forward to hearing from you, I remain available and wish you a lovely day, Bea.
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Arin F.
Rating: 4 out of 5
Good quality stickers
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Javier Escudero
Rating: 4 out of 5
Good product but shipping was delayed.
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Response from Petit-Fernand
Hi Javier, I'm sorry for the delay. We love to know that you like our products. Best regards, Bea
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Ludivine
Rating: 4 out of 5
I use self-adhesive clothing labels. I find them practical, they hold well. Just hard to remove from the notebook. I've damaged a few. That's where I need to improve. They are pretty.
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Response from Petit-Fernand
Glad to hear it Ludivine! Thank you so much for your feedback! Bea
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Léora PERAUD
Rating: 3 out of 5
The labels are super pretty! Glued last week and already peeling off! A little disappointed by the quality
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Response from Petit-Fernand
Hello Léora, thank you for your message. I've just sent you an email, it's not normal for the labels to come off. I look forward to hearing from you, and wish you a wonderful day! Bea
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Sarah
Rating: 4 out of 5
The stickers are beautiful and hold well. Depending on the size of the label and the length of the name, sometimes only the first name or the surname fits in the line/label. Unfortunately, shipping took a little longer for us... otherwise we are satisfied!
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Response from Petit-Fernand
Thank you for your kind comment! Please enjoy our products!
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Jessica
Rating: 4 out of 5
The labels are of great quality and last a very long time. Despite repeated washing and drying. It would be great to have a few more options for designing the labels. But otherwise great?
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Dulce Gracia
Rating: 4 out of 5
They took a little while to arrive but they are very cool and stick very well!
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Response from Petit-Fernand
Thank you for your message Dulce! I'm so sorry for the delay and I'm glad to hear you like the labels. Best regards, Bea
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Nora Bekhti Moussaoui
Rating: 4 out of 5
The service was impeccable and I received my labels on time. The problem is that the labels didn't stay on the clothes, so I'm very disappointed!
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Response from Petit-Fernand
Hello, we are sorry that your labels do not give you complete satisfaction. I've just sent you a private e-mail to solve the problem.
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LUISA F.
Rating: 4 out of 5
The thermo adhesive labels are very cute and easy to apply. They arrived in a very short time!
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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ANTONIO D.
Rating: 4 out of 5
excellent quality
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Response from Petit-Fernand
We thank you for your review and loyalty. Have a good day ?
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MARKS&SPENCER H.
Rating: 4 out of 5
Good product at a reasonable price. Initial problems with completing order now resolved.
Response from Petit-Fernand
Many thanks for your review and your fidelity. Have a nice day! ?
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Jennifer S.
Rating: 3 out of 5
Stickers are fine but delivery is really really slow.
Response from Petit-Fernand
Good morning Jennifer, we are sorry for shipping time. For any further information thanks to write us to [email protected] Thank you for your understanding. Have a nice day! ? Alessio
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Valentina C.
Rating: 2 out of 5
Too slow delivery
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Response from Petit-Fernand
Good morning, we are sorry for the delivery time. In case you are still waiting for your order please do not hesitate to contact us at [email protected]. Have a nice day ? Alessio
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CHIARA C.
Rating: 4 out of 5
Product in line with what was ordered, good quality, arrived quickly
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Response from Petit-Fernand
We thank you for your review and loyalty. Have a good day?
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Nour El Houda Hafid
Rating: 4 out of 5
Order received quickly, products very easy to stick on clothes. This was my first order but it won't be my last. I recommend it.
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Response from Petit-Fernand
Thank you very much Nour, I'm delighted to hear that the labels are a perfect match for you. Lovely day! Bea
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Almudena Casas
Rating: 2 out of 5
My labels are peeling off, it's a pity I bought them because they didn't work and I will have to buy new ones. In addition, the aquamarine tone loses color with the heat of the iron.
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Response from Petit-Fernand
Hello Almudena, Thank you for your order with Petit Fernand. I confirm that it is not normal for them to come unstuck. I have just sent you an email to [email protected] in order to find a solution. I look forward to hearing from you and wish you a happy day! Bea
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Aurélie Tavernier
Rating: 4 out of 5
The after-sales service is quite responsive and takes our opinion into account. The website is easy to use.
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Response from Petit-Fernand
Hello Aurélie, thank you very much for your message. We're delighted to hear you're having a great customer experience. Have a nice day! Bea
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Floriane
Rating: 4 out of 5
Beautiful labels. Too bad I didn't notice but on the small ones in 1 line there is only the first name.
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música muisca
Rating: 2 out of 5
I have only bought once. The order has not arrived after about 3 weeks. I will see if the product is any good when it arrives.
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Response from Petit-Fernand
Hello, I am very sorry that you have not received your order yet. I confirm that it has been manufactured again and shipped on January 7. It should not take long to arrive! I hope it gets to you very soon and I wish you a happy day! Bea
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Francesca P.
Rating: 4 out of 5
Great products. Quick and punctual shipping
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Response from Petit-Fernand
We thank you for your opinion and loyalty. Have a great day and see you soon! ?
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Irene
Rating: 2 out of 5
This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.
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Response from Petit-Fernand
Good morning, We are sorry for the inconvenience caused and we ask you to accept our sincere apologies. Due to the high demand during the holiday season, this type of incident tends to occur and we do our best to try to minimize them. I confirm that the missing labels were resent from our side on 24/12. You can track them directly on the Correos website with the N° LD118201663FR. We hope they will reach you soon. Have a nice day, Maialen
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Cata
Rating: 4 out of 5
All very well
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Response from Petit-Fernand
Thank you very much for your review ! Have a nice day ?