Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 776 published reviews
5 48k 85% 4 3 498 6% 3 1 512 3% 2 1 040 2% 1 2 744 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

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Nour El Houda Hafid
Rating: 4 out of 5
Order received quickly, products very easy to stick on clothes. This was my first order but it won't be my last. I recommend it.
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Response from Petit-Fernand
Thank you very much Nour, I'm delighted to hear that the labels are a perfect match for you. Lovely day! Bea
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Almudena Casas
Rating: 2 out of 5
My labels are peeling off, it's a pity I bought them because they didn't work and I will have to buy new ones. In addition, the aquamarine tone loses color with the heat of the iron.
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Response from Petit-Fernand
Hello Almudena, Thank you for your order with Petit Fernand. I confirm that it is not normal for them to come unstuck. I have just sent you an email to [email protected] in order to find a solution. I look forward to hearing from you and wish you a happy day! Bea
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Aurélie Tavernier
Rating: 4 out of 5
The after-sales service is quite responsive and takes our opinion into account. The website is easy to use.
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Response from Petit-Fernand
Hello Aurélie, thank you very much for your message. We're delighted to hear you're having a great customer experience. Have a nice day! Bea
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Floriane
Rating: 4 out of 5
Beautiful labels. Too bad I didn't notice but on the small ones in 1 line there is only the first name.
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Música Muisca
Rating: 2 out of 5
I have only bought once. The order has not arrived after about 3 weeks. I will see if the product is any good when it arrives.
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Response from Petit-Fernand
Hello, I am very sorry that you have not received your order yet. I confirm that it has been manufactured again and shipped on January 7. It should not take long to arrive! I hope it gets to you very soon and I wish you a happy day! Bea
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Francesca P.
Rating: 4 out of 5
Great products. Quick and punctual shipping
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Response from Petit-Fernand
We thank you for your opinion and loyalty. Have a great day and see you soon! ?
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Irene
Rating: 2 out of 5
This is my fourth order, always everything correct, very nice and durable stickers. My last order was a Christmas order placed on December 8. It arrived and the Christmas window stickers were missing. I contacted them and they informed me that they were out of stock and would send them to me later. It is January 4 and Christmas is over and I am still without the stickers. They could have proactively informed me of the out of stock and offered a refund. Update: I received the stickers on January 12.... Christmas over, they could have offered a refund, some voucher or discount code for the delay, etc. But mostly lack of proactive information from the beginning.
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Response from Petit-Fernand
Good morning, We are sorry for the inconvenience caused and we ask you to accept our sincere apologies. Due to the high demand during the holiday season, this type of incident tends to occur and we do our best to try to minimize them. I confirm that the missing labels were resent from our side on 24/12. You can track them directly on the Correos website with the N° LD118201663FR. We hope they will reach you soon. Have a nice day, Maialen
C
Cata
Rating: 4 out of 5
All very well
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Response from Petit-Fernand
Thank you very much for your review ! Have a nice day ?
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Laura
Rating: 4 out of 5
The shipment took longer to arrive than I expected, about 20 days. It was sent by regular mail so the letter carrier left it in the mailbox. The envelope was a little damaged but luckily the product was not. The stickers are very nice, I used them to mark my son's clothes for kindergarten and it looked great. The only thing is that to make it look good you have to leave the iron longer because otherwise they do not stick.
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Response from Petit-Fernand
Hello Laura, Thank you for your message and order with Petit Fernand. That's right, the stickers are mailed and left in the mailbox. I'm sorry to hear that it arrived a little damaged and I'm glad you like the stickers. Best regards, Bea
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A. Fournier
Rating: 4 out of 5
I love the self-adhesive labels for clothes and objects (stick directly on clothes, water bottle, helmet, bags...). They stick really well...Orders are received quickly. I regularly make birth gifts with cmonetiquette and each time it pleases enormously! Thank you so much.
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