The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Non-waterproof backpack... Stickers stuck on the water bottle, not very thoughtful... I could have done it myself... Water bottle cap not compliant with my request. Anyway, disappointed.........
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Response from Petit-Fernand
Hello Amandine,
We regret to discover your review, and I am sincerely sorry that the products received did not fully meet your expectations.
Regarding our bag, it is indeed without waterproof coating. I have immediately forwarded your suggestion to our product team – thank you very much for your constructive feedback!
For the customization of our water bottles, it is done by direct printing to ensure better durability over time and optimal quality.
Finally, regarding the cap that does not match your request, I invite you to contact our customer service: we will be happy to find a solution for you.
Have a nice day,
Camille – C-MonEtiquette
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Kirsty M.
Rating: 2 out of 5
following a purchase from 06/07/2025
Hello I have ordered before and was very happy but this time the second name Theo cude come wrong it come as Theo code
Response from Petit-Fernand
Hi Kirsty,
Thank you for your review. We’re sorry for the mistake with the second name. We will contact you via email shortly to resolve the issue.
Best regards,
The Petit-Fernand Team
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AURÉLIE D.
Rating: 4 out of 5
following a purchase from 16/07/2025
Order received quickly and satisfactory
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Sophie C.
Rating: 3 out of 5
following a purchase from 16/07/2025
I am disappointed because the color of the names does not match the order (blue).
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Response from Petit-Fernand
Hello Sophie,
We try to accurately represent the visuals of our products on our website. Despite this, some differences in shades may indeed appear between your screen and reality, and we are sorry for that.
We remain available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Pauline V.
Rating: 4 out of 5
following a purchase from 16/07/2025
The labels are very beautiful but they arrived damaged, maybe they need to be better protected for transport
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Brigitte L.
Rating: 4 out of 5
following a purchase from 16/07/2025
smaller than I thought but it seems to fit well
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audrey G.
Rating: 4 out of 5
following a purchase from 06/07/2025
Several options available to create labels
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Anne Catherine V.
Rating: 2 out of 5
following a purchase from 15/07/2025
I ordered 3 times from you: 1st time perfect, 2nd time the package never arrived, and 3rd time I paid to receive my package in 4 working days, it arrived 10 days later... when I had to find another solution. Very disappointed.
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Response from Petit-Fernand
Hello Anne-Catherine,
Thank you for sharing your experience.
We are however sorry to note this anomaly during delivery.
We hope that the solution provided by our customer service will suit you.
Have a nice day,
Camille C-MonEtiquette
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MARIA L.
Rating: 3 out of 5
following a purchase from 05/07/2025
I am happy but I ordered 3 names on labels for 3 different people and they all came in one package and I didn't like that, they should have put each one in a package, I had to unpack everything and distribute the labels and the loose iron-on paper, I didn't like that
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your opinion.
Indeed, we send our labels in a single notebook. The only thing we send separately are our Packs.
However, our customer service is still available to help you.
Have a great day!
Camille Petit-Fernand
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Katherine C.
Rating: 3 out of 5
following a purchase from 14/07/2025
I did not like the print quality. Moreover, the name is too small.
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Response from Petit-Fernand
Hello Katherine,
We are sorry that your order does not bring you complete satisfaction
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Charlotte C.
Rating: 4 out of 5
following a purchase from 13/07/2025
The stainless steel water bottles are great, it's perfect, however, a small downside is the cap of the bottle; it should fall back more because it gets in the way when the child drinks, they have to hold the cap. Otherwise, very nice.
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Hélène M.
Rating: 4 out of 5
following a purchase from 14/07/2025
The water bottle is great and practical. It's just a shame not to have received the chosen theme during my order.
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Christin K.
Rating: 2 out of 5
following a purchase from 03/07/2025
I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.
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Response from Petit-Fernand
Good day, Christin,
We offer various label formats for pens, including mini formats. Don't hesitate to call me next time so I can assist you further.
We offer
Have a nice day,
Customer service EsIstMeins
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Rocío C.
Rating: 4 out of 5
following a purchase from 02/07/2025
They made it easy for me to change the delivery address without any problem, very grateful.
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Diane D.
Rating: 2 out of 5
following a purchase from 13/06/2025
The labels do not peel off, had to use a cutter to peel them off...
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Response from Petit-Fernand
Hello Diane,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
To assist you as quickly as possible, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Meyline A.
Rating: 2 out of 5
following a purchase from 12/07/2025
I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed
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Response from Petit-Fernand
Hello Meyline,
We are sincerely sorry that the order received does not match what you ordered.
To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Audrey B.
Rating: 3 out of 5
following a purchase from 12/07/2025
Labels of lower quality than previous years. From the first wash, 4 labels found in the machine (despite washing 48 hours after applying the labels)
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Response from Petit-Fernand
Hello Audrey,
We are sincerely sorry that your labels have come off like this. Our products are designed to last over time. Therefore, our teams have just contacted you to assist you as best as possible.
Have a nice day,
Camille C-MonEtiquette
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Marjolene T.
Rating: 3 out of 5
following a purchase from 12/07/2025
The quality is not amazing...
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Response from Petit-Fernand
Hello Marjolene,
We are sincerely sorry that the quality of the products received does not meet your expectations.
Our customer service has just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Carine G.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good durability of clothing labels. A little less for object labels, I added some tape.
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Anaïs G.
Rating: 3 out of 5
following a purchase from 10/07/2025
The personalized green small cotton bag is also perfect. However, I absolutely do not recommend the stamp.
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Response from Petit-Fernand
Hello Anaïs,
Thank you very much for your feedback.
Regarding our ink stamp, your feedback is very important to us! We have therefore just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Fanny C.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed because the cutting of the labels cuts off a large part of the design... there is not much left in the end.
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Response from Petit-Fernand
Hello Fanny,
We are sincerely sorry to see that your order does not bring you complete satisfaction.
Our customer service remains available if needed.
Have a nice day,
Camille C-MonEtiquette
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Chårløtt' .
Rating: 4 out of 5
following a purchase from 29/06/2025
Nice design, nice price, just a shame to have to pay shipping fees.
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Karine E.
Rating: 3 out of 5
following a purchase from 10/07/2025
I received the order and I am missing some items. I am a bit disappointed because I made a complaint and now I have to wait to receive it.
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Response from Petit-Fernand
Hello Karine,
We are sincerely sorry for this oversight that affected your order.
However, we hope that the products returned by our teams meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Charlotte L.
Rating: 2 out of 5
following a purchase from 10/07/2025
1 missing product + 1 product from another customer received
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Response from Petit-Fernand
Hello Charlotte,
We are sincerely sorry to read your message.
We hope that the handling of this incident by our customer service and the proposed solution meet your expectations.
We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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sylvie M.
Rating: 3 out of 5
following a purchase from 10/07/2025
Disappointed with the water bottles, as soon as there was a small bump the decoration came off...
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Response from Petit-Fernand
Hello Sylvie,
We are sincerely sorry to read your message.
Our water bottles are designed to last over time. To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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Emmanuelle R.
Rating: 2 out of 5
following a purchase from 10/07/2025
Delivery time too long The labels do not stick to all surfaces, especially pencils.
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Response from Petit-Fernand
Hello Emmanuelle,
We sincerely apologize for this delivery delay.
As for your labels, the quality of our products is our priority. Therefore, we have just contacted you to assist you.
Have a nice day,
Camille C-MonEtiquette
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Janine R.
Rating: 4 out of 5
following a purchase from 29/06/2025
Everything is fine, although I initially received another customer's goods.
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Response from Petit-Fernand
Good day, Janine
Thank you very much for your review! We are sorry for this problem.
Have a nice day,
Customer Service EsIstMeins
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Marine T.
Rating: 3 out of 5
following a purchase from 03/07/2025
No problem with the site and good communication regarding the order processing. I am a bit disappointed because the bottle has leaked several times, it needs to be held upright which is not easy with a baby.
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Response from Petit-Fernand
Hello Marine,
Thank you for your feedback!
Our bottle is indeed designed for vertical use. However, once closed, it does not leak anymore. If you notice any anomalies, I invite you to contact our customer service via our contact form.
Have a nice day,
Camille C-MonEtiquette
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Elodie L.
Rating: 3 out of 5
following a purchase from 09/07/2025
Late delivery, a bit disappointed with the adherence, on the cap and backpack. Otherwise, very nice print.
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Hélène G.
Rating: 4 out of 5
following a purchase from 09/07/2025
Nice, too bad small quantity, larger sheets of labels would be a plus because it goes quickly......
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Aurelie J.
Rating: 4 out of 5
following a purchase from 08/07/2025
Always on top
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Kim B.
Rating: 2 out of 5
following a purchase from 25/06/2025
Still have not recieved an order placed 3 weeks ago.
Response from Petit-Fernand
Hi Kim, so sorry to hear that§ I will contact you to help.
Kind regards, Chiara, Petit-Fernand
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Julien M.
Rating: 4 out of 5
following a purchase from 07/07/2025
Very good label, great experience
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Noëlla L.
Rating: 3 out of 5
following a purchase from 08/07/2025
Nothing to complain about the labels. I wanted to order a personalized tasting box and I am disappointed. The design is actually a poorly stuck sticker with bubbles. Disappointing for the price of the tasting box.
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Response from Petit-Fernand
Hello Noëlla,
Thank you for your feedback.
I am sincerely sorry to see that the box you received does not fully satisfy you. I will contact you to provide a solution.
Have a nice day,
Elise, C-MonEtiquette
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Maria M.
Rating: 4 out of 5
following a purchase from 27/06/2025
Good material, result. You have to give it time to stick well. I ordered several sizes for my children and the little books arrived mixed, which makes it difficult to control stock usage.
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Stéphanie L.
Rating: 3 out of 5
following a purchase from 07/07/2025
Too expensive for the few labels received... The quality seems to be there, however.
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for your feedback.
We understand your comment about the price — quality and customization are at the heart of our products.
Glad you noted that!
Have a great day,
Chiara – C-MonEtiquette
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Constance C.
Rating: 3 out of 5
following a purchase from 07/07/2025
Good product but expensive, it can double the price of the labeled material for a pencil, for example.
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Response from Petit-Fernand
Hello Constance,
Thank you for your feedback.
We understand your remark. Our prices reflect real quality work, made to last.
Glad that you like the product nonetheless.
Have a very good day,
Chiara – C-MonEtiquette
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Brigitte M.
Rating: 4 out of 5
following a purchase from 07/07/2025
Hello, Thank you for the package delivered quickly and very satisfied with my order.
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Agnes D.
Rating: 3 out of 5
following a purchase from 26/06/2025
This time we ordered stickers for various items like clothing, shoes & objects. Everything is good here. Sensibly compiled in the small booklets and just as hoped. We also ordered 2 drinking glasses with straws. They turned out very, very nice and our children love them. Unfortunately, our daughter's drinking glass started to rust on the thread from the outside after just 1 week. That's really a shame. We will try to make a complaint and hope for the best. The other bottle did not have this issue. Maybe just a "Monday product".
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Response from Petit-Fernand
Good day Agnes,
Thank you very much for your review. I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to get more information about it.
Have a nice day,
Customer Service EsIstMeins
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Charlene L.
Rating: 2 out of 5
following a purchase from 07/07/2025
A customer for many years, I bought labels as I do every year and this year lunch boxes as well, but what a disappointment, a sticker on top and poorly stuck that overflows from the edges with bubbles (3 bought, all 3 are like this) extremely disappointed given the price.
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Response from Petit-Fernand
Hello Charlène,
Thank you for your message, and we are truly sorry for your disappointment regarding the lunch boxes.
We have just contacted you by email to offer you a quick solution.
Once again, our sincerest apologies.
Best regards,
Chiara – C-MonEtiquette
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