Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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R
Romain V.
Rating: 4 out of 5
following a purchase from 04/03/2025
Very good quality product. Delivery time a bit longer than announced.
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Mirjam S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The stickers do not come off the foil very well.
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Yannick T.
Rating: 2 out of 5
following a purchase from 06/03/2025
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
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Response from Petit-Fernand
Hello Yannick,

Thank you for taking the time to give us feedback!

We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.

To assist you, we have just contacted you 😊

Have a nice day,
Camille C-MonEtiquette
E
Emily W.
Rating: 4 out of 5
following a purchase from 10/02/2025
Grateful for the customer service team for reviewing my order and sorting for me!
Response from Petit-Fernand
We’re so glad you’re happy with your experience! Thank you for the positive feedback! 🌟
Chiara, Petit-Fernand
C
Claudine S.
Rating: 4 out of 5
following a purchase from 04/03/2025
Great!
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Valérie D.
Rating: 3 out of 5
following a purchase from 04/03/2025
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
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Response from Petit-Fernand
Hello Valérie,

We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!

Have a nice day,
Camille C-MonEtiquette
F
Florence B.
Rating: 4 out of 5
following a purchase from 04/03/2025
The purchase met my expectations.
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Céline D.
Rating: 2 out of 5
following a purchase from 03/03/2025
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
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Response from Petit-Fernand
Hello Céline,

Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
J
Jeremy S.
Rating: 3 out of 5
following a purchase from 02/03/2025
Longer than announced
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Response from Petit-Fernand
Hello Jeremy,

We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!

Have a nice day,
Camille C-MonEtiquette
D
Diamantine A.
Rating: 4 out of 5
following a purchase from 02/03/2025
Satisfied
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Response from Petit-Fernand
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with your experience on our C-Monetiquette site. Please let us know if you have any suggestions to help us achieve our top rating!
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Gabriele S.
Rating: 2 out of 5
following a purchase from 20/02/2025
Everything was ok, but too expensive for further orders.
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Response from Petit-Fernand
Good morning,
Thank you for your feedback.
We offer special offers very regularly in order to limit costs.
Have a nice day,
Customer service EsIstMeins
A
Aurelie B.
Rating: 3 out of 5
following a purchase from 01/03/2025
The labels are badly cut. A real pain to detach from their backing.
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Response from Petit-Fernand
Hello Aurélie,

Following your message, we contacted you by phone and e-mail to help you.
We are very sorry that your labels are difficult to remove from their holders. It must be due to a cutting defect in your product.

Have a nice day,
Camille C-MonEtiquette
M
Melanie G.
Rating: 2 out of 5
following a purchase from 18/02/2025
It took a very long time to receive the order. The labels are very difficult to remove from the foil and tear. Very unfortunate, I will not be ordering again
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Response from Petit-Fernand
Good day,
S
Sylvie K.
Rating: 4 out of 5
following a purchase from 27/02/2025
Very good
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Rebecca F.
Rating: 3 out of 5
following a purchase from 16/02/2025
Is all a great product and arrived in good time bit this batch of stickers is very difficult to remove from the pages so they end up coming off with damaged or wrinkled edges which makes it harder to stick them to the garments long term. This is my 4th or so order from this company over the last few years and the first time this has happened so I’m hoping this is just a one off fault with my order.
Response from Petit-Fernand
Hi Rebecca,
I’m sorry to hear about the issue with your stickers. I’ll contact you via email to assist you in resolving this.
Thank you for your understanding!
Chiara, Petit-Fernand

A
Anne cecile B.
Rating: 4 out of 5
following a purchase from 23/02/2025
Good long-term hold. Pencil labels a little too wide for good adhesion. A shame to have to cut them off.
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claude W.
Rating: 4 out of 5
following a purchase from 22/02/2025
Order processed quickly and product delivered on time.
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Florine S.
Rating: 4 out of 5
following a purchase from 21/02/2025
Top and fast shipping
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Sabina S.
Rating: 2 out of 5
following a purchase from 25/02/2025
I ordered clothing labels. As soon as the garment is washed, they peel off and stick everywhere and anywhere. Not resistant to washing.
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Response from Petit-Fernand
Hello Sabina,

We're sorry to read your message.
Our labels are specially designed to withstand repeated washing.

To help you in this situation, we've just got in touch with you! 😊

Have a nice day,
Camille C-MonEtiquette
R
Rebeca M.
Rating: 3 out of 5
following a purchase from 14/02/2025
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
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Response from Petit-Fernand
Hello,

We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.

I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
S
Sofie V.
Rating: 4 out of 5
following a purchase from 21/02/2025
Good quality
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corinne B.
Rating: 3 out of 5
following a purchase from 25/02/2025
Too difficult to remove the label from the backing
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Response from Petit-Fernand
Hello Corinne,

Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.

We've just contacted you to help! 😊

Have a nice day,
Camille C-MonEtiquette
C
clara G.
Rating: 4 out of 5
following a purchase from 23/02/2025
Satisfactory order. However, the labels do not come off easily. It's pretty hard to get children to take responsibility with this product :) Apart from that, the labels do their job!
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Vikelis A.
Rating: 3 out of 5
following a purchase from 22/02/2025
Delay problems, but I received my order as I wished. I'll have to wait and see how long the labels last.
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Response from Petit-Fernand
Hello Alicia,

We are very sorry for the delay in delivery.
We hope that despite this, the products you have received meet your expectations!

Have a nice day,
Camille C-MonEtiquette
M
Maria V.
Rating: 3 out of 5
following a purchase from 12/02/2025
The order was fine, as usual, but the delivery was bad. It no longer arrives directly to my mailbox, I have to go to a collection point and the envelope arrived very dirty and damaged and they could not deliver it to me. It took me a week to be able to pick it up....
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Response from Petit-Fernand
Hi Maria,

Thank you for your message, we are delighted that you like them !

As for our shipping methods, we changed them for a faster delivery. From now on, they can be sent to a SEUR collection point or to your home with SEUR :)

Good day,
Camille Petit-Fernand
C
Céline P.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very good!
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- -.
Rating: 3 out of 5
following a purchase from 21/02/2025
Good products. Despite a chaotic order delivery, the experience remains positive thanks to an available after-sales team that acted very quickly.
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Response from Petit-Fernand
Hello Alicia,

We are very sorry for the delay in delivery.
We hope that the products you have received meet your expectations.

It was a pleasure to help you! 😊

Have a nice day,
Camille C-MonEtiquette
M
Marie-Sophie J.
Rating: 2 out of 5
following a purchase from 21/02/2025
The inscription ' n ' ' is not representative of what I received letters too large compared to the model
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Response from Petit-Fernand
Hello Marie-Sophie,

Thank you for your feedback, it's very important to us.
We try to make the visual of our site as close as possible to reality. We're sorry if a difference appears on your order...

We'll pass on your message to the relevant department :)

Have a nice day,
Camille C-MonEtiquette
E
Emilie J.
Rating: 3 out of 5
following a purchase from 19/02/2025
Perfect
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Response from Petit-Fernand
Hello Emilie,

We're delighted you like our products! 🥰

Have a nice day,
Camille C-MonEtiquette
A
Anne-Sophie O.
Rating: 4 out of 5
following a purchase from 19/02/2025
Quite complicated to peel off, but otherwise the result is too much
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Stéphanie V.
Rating: 4 out of 5
following a purchase from 19/02/2025
CLEAR
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sonia A.
Rating: 4 out of 5
following a purchase from 18/02/2025
Very good but they arrived a little bent
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Julie P.
Rating: 4 out of 5
following a purchase from 16/02/2025
Satisfied
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Raphaëlle D.
Rating: 3 out of 5
following a purchase from 18/02/2025
Hard-to-peel labels
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Response from Petit-Fernand
Hello Raphaëlle,

Thank you for letting us know about the problem with your labels.
They should not be difficult to remove from your stand. We've just contacted you to help you as soon as possible :)

Have a nice day,
Camille C-MonEtiquette
M
Michele C.
Rating: 4 out of 5
following a purchase from 17/02/2025
OK all's well
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Lina V.
Rating: 3 out of 5
following a purchase from 06/02/2025
The quality is okay, but it differs from the online preview, so I'm not satisfied.
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Response from Petit-Fernand
How do you do?
Thank you for your feedback. Could you please get back to us and explain why you are not satisfied with the preview? I would be delighted to hear your opinion.
Have a nice day,
Customer service EsIstMeins
M
Magali C.
Rating: 4 out of 5
following a purchase from 15/02/2025
Very good
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Response from Petit-Fernand
Dear Magali,

Thank you very much for your positive review and for rating C-Monetiquette. We are delighted that you found our service to your satisfaction. Please do not hesitate to come back to us if you have any suggestions or specific needs, we would be delighted to help you further.

Best regards,
The C-Monetiquette team
E
Edgard V.
Rating: 4 out of 5
following a purchase from 14/02/2025
C'est top
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Jean Claude G.
Rating: 4 out of 5
following a purchase from 11/02/2025
Fast delivery
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Celine M.
Rating: 4 out of 5
following a purchase from 07/02/2025
A little small but very pretty. Delivery problem though.
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