Customer reviews of Petit-Fernand

Dear Laura, Thank you for taking the time to share your feedback regarding your recent experience with Petit Fernand. We sincerely apologize for the inconveniences you have faced, and we appreciate your understanding as we work to resolve these issues. We want to assure you that as soon as we were made aware of the mix-up with the labels, we took immediate action to resend your correct order. We understand that errors can occur, and we are truly sorry for any frustration this has caused you. We understand that the delay in receiving your order and the mix-up with someone else's labels have been disappointing. We strive for high standards in our service and are actively working to rectify these issues to prevent them from happening in the future. Once again, we apologize for any inconvenience you have experienced and appreciate your patience as we address these matters. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Chiara, Petit-Fernand ??

Good morning Alessandra, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand

Good morning Grace, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels. However, we would like to let you know that we have not received any complaints from you regarding the second order we sent you free of charge. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?

Hello We appreciate your message. We really appreciate it when customers give us feedback. It is not normal for them to peel off, could you please contact us by email so we can help you? Regards, Sandra from Petit-Fernand

Dear Laura, I've just sent you an email about the printing problem. I assure you, it's a quality anomaly. Have a good Monday? Sandra C-MonEtiquette

Hello, we are very sorry that our products are causing you problems. I have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins

Hi Sarah! We're overjoyed to hear your positive thoughts! Thank you for choosing us! ?? Warmly, Chiara, Petit-Fernand

Hi Javier, Thank you very much for sharing your opinion. Regards, Sandra de Petit-Fernand

Hello Françoise, Thank you for sharing your opinion. We remain available by e-mail or telephone to discuss your recommendations with you. It's thanks to you that we can give the best of ourselves! ?? Have a nice day, Camille C-MonEtiquette

Hello, Thank you very much for your loyalty! We've contacted you to help :) Beautiful day, Camille C-MonEtiquette

Hello Séverine, It is indeed not normal that your second bag is not as legible as your blue bag. We are very sorry about this. We have just contacted you by e-mail and by phone to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette

Hello Sylvain, Thank you for sharing your opinion. The quality of our products is essential for us. We can therefore guarantee that our cooler bag and toiletry bag are made to last :) Have a nice day, Camille C-MonEtiquette

Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette

Hello, Thank you for your message? We'll do our best to bring this information to your attention! Have a nice day, Camille C-MonEtiquette

Hello Laurie, Thank you so much for your loyalty? It's a pleasure to continue to satisfy you! Have a nice day, Camille C-MonEtiquette

Hello, Thank you for taking the time to send us your feedback. As you may have noticed in the past, it's not normal for our labels to be so difficult to remove and not to stand up to washing. They are designed to withstand washing and drying at up to 60°. We hope that the labels we send you will meet your expectations this time :) Have a nice day, Camille C-MonEtiquette

Hi Audrey, What a pleasure to read your review! Thank you so much for your positive feedback, it pushes us to give our best every time. ?? Beautiful day, Camille C-MonEtiquette

Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this :) Have a nice day, Camille C-MonEtiquette

Hello Denis, We're delighted to be living up to your expectations! ?? Have a nice day, Camille C-MonEtiquette

Hello Stéphanie, Thank you very much for your feedback! Your satisfaction is our priority? Have a nice day, Camille C-MonEtiquette

Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette

Hello Nadine, Thank you very much for your opinion! ?? Beautiful day, Camille C-MonEtiquette

Hello Sandra, We really appreciate your feedback and thank you for sharing your positive experience with us. We're delighted to have been able to offer you a service that lived up to your expectations!?? Have a nice day, Camille C-MonEtiquette

Hello Jessica, We're very sorry to read your message. Our iron-on labels are designed to last over time. For this reason, and in order to help you, we have just contacted you by phone and e-mail? Have a nice day, Camille C-MonEtiquette

Hello Marie, Thank you very much for your positive review! We're delighted that our service met your expectations and hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette

Hello Alice, Thank you for your enthusiastic feedback! Your satisfaction is our priority! Have a nice day, Camille C-MonEtiquette

Hi Logan, Thank you so much for your encouraging feedback! It's nice to know that you like our products? Have a nice day, Camille C-MonEtiquette

Hello, Thank you very much for your email. We are delighted that you are happy with your order. We are here to guide you through the purchasing process and would be delighted to help you with your next order. ?? Have a nice day, Elise, C-MonEtiquette

Hello Patrick, Thank you for sharing your opinion? We're delighted you like our products and hope the next delivery will be quicker for you! Have a nice day, Camille C-MonEtiquette

Hello, it's a pleasure to read your message? We'll try to be more careful next time, and we'll always be available if you need us! Have a nice day, Camille C-MonEtiquette

Hello, Thank you for writing to us. Indeed we had to remove this option until we find a secure shipping method to get your orders without any problem. Sorry for the inconvenience. Hello, Camille Petit-Fernand

Hello, Thank you very much for your great review. We are sorry that the delivery took so long. ?? Have a nice day, Elise, EsIstMeins

Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins

Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette

We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand

Hello Sabine, Our customer service has taken your complaint into account and has sent your order at its own expense so that you can enjoy it within a few days. We hope you enjoy it. Have a nice day, Elise, C-MonEtiquette