The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Nice layout Simple configuration Adhesives on objects hold great, on labels sometimes not over many washes Unfortunately long delivery time
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. Please write to us about your labels that are peeling off, we will be happy to help you? Have a nice day, Elise, EsIstMeins
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customer F.
Rating: 4 out of 5
Good product too slow shipping
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Response from Petit-Fernand
Good morning Fabiana, We are sorry for the slow shipping, we will do our best to improve this in the future. Thank you for your patience! ? Chiara, Petit-Fernand
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Aurelie
Rating: 2 out of 5
Disappointed... Stickers in the middle not centered once the gourd is closed. I expected a nicer result.
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Response from Petit-Fernand
Hello Aurélie, Thank you for contacting us. We're very sorry to hear about this incident with your gourd. To help you as much as possible, we have just contacted you by e-mail :) Have a nice day, ? Camille C-MonEtiquette
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Blandine O.
Rating: 3 out of 5
I'm usually very satisfied with the products I order. This time, I'm disappointed by the red color of the labels, which is more orange.
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Response from Petit-Fernand
Hello, thank you for your loyalty. We're sorry that this time your labels didn't come out quite as you expected. We hope, however, that you will once again find what you're looking for in our wide range of colors and illustrations :) Have a nice day, Camille C-MonEtiquette
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SERENA
Rating: 4 out of 5
Great product and attentive customer care. The first shipment did not arrive and they were able to send me a new replacement order in no time.
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Response from Petit-Fernand
Good morning Serena! ?? It is great to know that you are satisfied. Thank you for the confidence! ?? Chiara, Petit-Fernand
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Jasper
Rating: 3 out of 5
The concept is great! My daughter loved choosing her labels. However, I think the quality has gone downhill over the years. What a shame!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please do not hesitate to send us any comments you may have, as your satisfaction is our priority. Happy holidays. ?????? Elise, C-MonEtiquette
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Annie
Rating: 2 out of 5
Iron-on and self-adhesive labels are not clear enough. Very long delivery time despite the extra cost. Delivery announced on Monday received on Thursday. Too late.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?? The self-adhesive and iron-on labels appear in two separate tabs on our website, and are also mentioned on the respective product description sheets. We have also just refunded your shipping costs. Happy holidays. ?????? Elise, C-MonEtiquette
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Parodi Y.
Rating: 2 out of 5
Very nice apparently , when the iron-on labels arrived I immediately used them. But on the first wash half the label came off. Sorry to hear that.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly. We have just contacted you for more information. Have a good day, ?????? Elise, Petit-Fernand
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Christian B.
Rating: 4 out of 5
Good product. Labels appear to be of good quality. We'll have to see how they hold up over time. One small drawback: please be aware that heat-activated labels cannot be used on synthetic garments (down jackets, nylon anoraks, fleeces, etc.), as these fabrics cannot withstand the heat (ironing at maximum setting) required to attach the labels. Another drawback: delivery time too long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We take note of your feedback and will pass it on to our team. Have a nice day, Elise, C-MonEtiquette
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Dolorès G.
Rating: 3 out of 5
Always an excellent product. I just find the delivery much too long 13 days. Now, however, I would not hesitate to recommend it if necessary.
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Response from Petit-Fernand
Hello, We are sorry to see that your order has taken longer than expected to reach you. We hope you like it. Happy holidays. ?????? Elise, C-MonEtiquette
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Elisa
Rating: 3 out of 5
The labels, just put in envelopes, are not in good condition when they arrive at my home. For the price I expected better packaging. I hope the quality of the labels will outweigh the packaging.
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Response from Petit-Fernand
Hello, We are surprised to read your e-mail. The label books are indeed sent in an envelope. Please contact us so that we can help you. Have a nice day, Elise C-MonEtiquette
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Stella P.
Rating: 3 out of 5
The choice of labels was limited. Also, the labels don't stick as well as they used to; they peel off easily after washing (even though they are washed at low temperature and not tumble-dried), which is a shame. I don't think I'd recommend the site, to my great disappointment.
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Response from Petit-Fernand
Hello, We're sorry to read your review. However, our labels have not been restricted, only the patterns have been updated recently. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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PAOLA
Rating: 4 out of 5
I have already placed several orders but would like to have the designs updated. Some are far too childish while these labels are not necessarily for the exclusive use of those with children. Already last year I recommended that the chicken be included among the animals, for example. Even Christmas labels could be customizable if the name of the giver could be included. These are just a few ideas.
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Response from Petit-Fernand
Dear Paola, We sincerely thank you for your feedback and for sharing your ideas with us. ?? We are happy to hear that you have already placed several orders and appreciate your comments regarding the label designs. We take our customers' suggestions very seriously and strive to offer a range of products that can meet different needs. Your suggestion to update the designs and include animals such as the chicken is very interesting, as is the idea of personalizing Christmas labels with names. We assure you that we will keep your proposals in mind for future developments of our products. Thank you again for your contribution and we hope to see you soon on Petit-Fernand! Best regards, Chiara Petit-Fernand ?
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Rachael S.
Rating: 4 out of 5
I've used these labels for a few years now, usually they are great. However, the last 2 books i have putchased have started peeling off clothes after a couple of washes. Pretty expensive when I'm having to replace the labels on clothes every few months.
Response from Petit-Fernand
Hi Rachael, Thank you for your honest feedback. ?? We're sorry to hear that you've experienced some issues with the last labels you purchased. We appreciate your loyalty over the years and will take your comments into consideration for improvement. Please feel free to reach out to us if you need any assistance! Best, Chiara, Petit-Fernand
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Francine
Rating: 4 out of 5
I was able to design some lovely labels for nursery for various uses. They were quite expensive but came in a handy booklet to keep them together l.
Response from Petit-Fernand
Hi Francine, We're delighted that you were able to design lovely labels for your nursery! ?? We understand they can be an investment, but we hope they serve you well in keeping everything organized. Best, Chiara, Petit-Fernand
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Jan
Rating: 4 out of 5
Lovely stickers though delivery was much slower than anticipated and arrived outside of the delivery time. Stickers have adhered well to the items I've used them on.
Response from Petit-Fernand
Hi Jan, Thank you for your feedback! We're glad to hear you love the stickers and that they adhere well. ?? We apologize for the delay in delivery and are working hard to improve our shipping times. Best, Chiara, Petit-Fernand
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Louise
Rating: 4 out of 5
Lovely stickers for my Boys clothes but will get used up quick. Delivery took longer than expected.
Response from Petit-Fernand
Hi Louise, Thank you for the glowing recommendation! ?? We're thrilled that our stick-in labels have worked so well for your son's nursery clothes. We're also glad to hear about your positive experience with our customer service. Your support means the world to us! Best, Chiara, Petit-Fernand
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jose
Rating: 4 out of 5
The product is very good and the shopping experience overall is good too. However, I still think that 2 weeks from order to delivery in the UK is far too much and should be improved.
Response from Petit-Fernand
Hi Jose, Thank you for your feedback! We're pleased to know you like our products and overall shopping experience. ?? We understand that delivery times can be improved and appreciate your patience as we work on this. Best, Chiara, Petit-Fernand
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Arturo
Rating: 3 out of 5
The package was delayed for a long time, the company with which they send is not of quality. The package arrived in an envelope all dirty, and in very very bad condition of the transport, very bad image.Luckily the product inside was not damaged. I think they should change the shipping method.
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Response from Petit-Fernand
Hello, Thank you for taking the time to write to us. We are sorry to hear that your order arrived late and in this condition. We hope to see you again another time ! Good day, Camille Petit-Fernand
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Trocheris O.
Rating: 4 out of 5
First order, the product is exactly what I wanted, fast delivery.
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Response from Petit-Fernand
Hello, Thank you very much for your valuable feedback. Have a nice day, ? Elise, C-MonEtiquette
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Florence A.
Rating: 4 out of 5
I ordered a personalized gourd. Very good rendering. Delighted. Too bad you can't have more "design" choices for personalization and that the number of characters is limited so you can't write down what you want.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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ROSELINE G.
Rating: 2 out of 5
The labels peel off very, very easily, so I'm not at all satisfied with these products R. GROS
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Araitz
Rating: 2 out of 5
I never received my order and requested a refund. It was promptly returned to me. However, I would have liked to receive a compensation, a detail for the inconvenience caused.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you were not able to enjoy our products. However, we are glad that the refund arrived so quickly. We hope to see you again in the future. Hello, Camille Petit-Fernand
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Sabine
Rating: 4 out of 5
Corresponds to what I ordered and wanted
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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MEG
Rating: 4 out of 5
Fast delivery, great ironing label. I recommend it and it's cheaper than other sites.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Nathalie T.
Rating: 4 out of 5
Order conforms to my request, I have received my order but there must be a problem with the delivery relay point.
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Response from Petit-Fernand
Hello, thank you for your kind words. ?? The entire C-MonEtiquette team thanks you! Beautiful day, Elise, C-MonEtiquette
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sarah ?.
Rating: 3 out of 5
Article received quickly but a little disappointed the color of the box is flashier than on the photo And the personalization on the box does not have a visual quali. I'm giving it to a two-year-old, who won't be able to see it, but it's a good idea. As for the gourd, it looks good visually, just a tiny tear on the side.
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Response from Petit-Fernand
Hello Sarah, We are sorry to read that your order did not meet your expectations. Unfortunately we don't have enough information to contact you, but we invite you to get in touch with our customer service department so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
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NATHALIE
Rating: 2 out of 5
Very disappointed with the items received. Very expensive for what they are. I ordered toiletry bags I thought would be waterproof inside but no but still it could pass if the inside was well done but no all the seams are visible. A horror I don't even dare offer them.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Angelique B.
Rating: 2 out of 5
Labels print well but peel off except on paper or cardboard. Disappointing.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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SYLVIE D.
Rating: 4 out of 5
Quick shipment, very satisfied with your welcome. Sincerely Sylvie Delery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Vitiello C.
Rating: 4 out of 5
Although I had a problem with the courier (it didn't arrive) they were very kind to resend the package at their expense.. and they immediately responded to my emails...
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Response from Petit-Fernand
Good morning Carmela, We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
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Invité
Rating: 3 out of 5
I don't like having to pick it up at the shipping point (store) when it's an envelope that fits in my mailbox at home. It's a lot of work for me to go to another town for an envelope.
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Response from Petit-Fernand
Hello, We have changed our shipping methods to make delivery faster than before. We are sorry to read that in your case it is more complicated this way. We try to find the best solution for you. That's why your comments are very important to us ! Good day, Camille Petit-Fernand
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Axelle.D
Rating: 2 out of 5
I ordered 2 bottles and one broke not even 2 days later (lid)... For the price I'm still disgusted.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Boselli F.
Rating: 4 out of 5
Quick delivery great products
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Response from Petit-Fernand
Good morning Francesca, Thank you for the wonderful feedback! We are here to continue to surprise you! ?? Regards, Chiara, Petit-Fernand
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Claudine S.
Rating: 4 out of 5
Practical and efficient.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Clo R.
Rating: 3 out of 5
Positive points: second experience with this site, this time for the new bags! They can be personalized and are of very good quality on delivery. Big downside: I wanted to have them quickly before leaving on vacation, so I took express delivery (max 48h). On the website, the order was prepared in 24 hours, even though it took longer... + delivery time not respected... What's the point of taking this option at 9 to receive them 5 days later like a standard delivery? Too bad about that. Otherwise, I'm completely satisfied with my purchase.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It is very rare for our lead times to be so long. However, we will notify our teams and reimburse you for the shipping costs. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
good product, fast and careful delivery
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Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
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Kate
Rating: 4 out of 5
I had already ordered these labels, always of good quality, I just regretted the choice of patterns that remains very childish I was looking for a wink to the sewing.
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Response from Petit-Fernand
Hello , Thank you for your feedback. We already offer this type of pattern. You'll find them right here: https://www.c-monetiquette.fr/etiquettes-thermocollantes-couture-creation. Have a nice day, Elise, C-MonEtiquette
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Serge S.
Rating: 4 out of 5
AESTHETICS AND PRACTICALITY
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Jessica B.
Rating: 3 out of 5
This is the second time I've ordered self-adhesive labels for clothes. I'm quite disappointed for the second time, the labels don't hold and wash off on the 1st wash.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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