Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 773 published reviews
5 48k 85% 4 3 498 6% 3 1 512 3% 2 1 040 2% 1 2 744 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

Reset filters
L
Liliana S.
Rating: 4 out of 5
following a purchase from 11/03/2025
Satisfied with the received labels, they stick perfectly on most materials, a bit long delivery...
Translated reviews
A
Angelique S.
Rating: 2 out of 5
following a purchase from 11/03/2025
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
Translated reviews
Response from Petit-Fernand
Hello Angélique,

The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.

To assist you in this situation, our customer service has just contacted you!

Have a nice day,
Camille C-MonEtiquette
A
Angélique C.
Rating: 3 out of 5
following a purchase from 10/03/2025
2: Label quality is very good, however despite the extra cost for express delivery, it was not only not delivered on time but to a different pickup point. Running around the city for a standard envelope upset me. The outer envelope was disgusting but despite that, the product quality is impeccable. Only the delivery is not good. Best regards
Translated reviews
Response from Petit-Fernand
3: Hello Angélique,

We are sorry for this delivery delay 😔

If you notice any anomalies with your labels, please do not hesitate to contact our customer service so we can assist you!

Have a nice day,
Camille C-MonEtiquette
J
Johannes S.
Rating: 4 out of 5
following a purchase from 25/02/2025
very nice, colorful and above all practical thing - not only for children but also for older people/home residents, where items need to be marked. The labels stick very well to objects. Unfortunately, the adhesive labels intended for clothing do not hold up well in the wash, they slip or fall off. For clothing, it is better to only order the iron-on labels. Otherwise, nice products and fast delivery.
Translated reviews
Response from Petit-Fernand
Good day,
P
Paola L.
Rating: 4 out of 5
following a purchase from 10/03/2025
Thank you
Translated reviews
C
Cindy C.
Rating: 3 out of 5
following a purchase from 10/03/2025
0: Ordering labels for clothing. The peeling off of the labels is difficult in the booklet.
Translated reviews
Response from Petit-Fernand
1: Hello Cindy,

We sincerely apologize for this cutting defect. Our customer service has just contacted you to offer a solution as soon as possible! 😊

Have a nice day,
Camille C-MonEtiquette
I
Isabella G.
Rating: 4 out of 5
following a purchase from 28/02/2025
High quality labels and a wide choice of fonts and designs.
Translated reviews
Response from Petit-Fernand
Dear Isabella,
R
Ria B.
Rating: 4 out of 5
following a purchase from 25/02/2025
Nice labels, stick well after washing.
Response from Petit-Fernand
Dear Ria, thank you for your positive feedback! We're delighted to hear that you appreciate our labels and their durability after washing. If you have any further suggestions or needs, please feel free to reach out.
R
Romain V.
Rating: 4 out of 5
following a purchase from 04/03/2025
Very good quality product. Delivery time a bit longer than announced.
Translated reviews
M
Mirjam S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The stickers do not come off the foil very well.
Translated reviews
Y
Yannick T.
Rating: 2 out of 5
following a purchase from 06/03/2025
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
Translated reviews
Response from Petit-Fernand
Hello Yannick,

Thank you for taking the time to give us feedback!

We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.

To assist you, we have just contacted you 😊

Have a nice day,
Camille C-MonEtiquette
E
Emily W.
Rating: 4 out of 5
following a purchase from 10/02/2025
Grateful for the customer service team for reviewing my order and sorting for me!
Response from Petit-Fernand
We’re so glad you’re happy with your experience! Thank you for the positive feedback! 🌟
Chiara, Petit-Fernand
C
Claudine S.
Rating: 4 out of 5
following a purchase from 04/03/2025
Great!
Translated reviews
V
Valérie D.
Rating: 3 out of 5
following a purchase from 04/03/2025
I am disappointed that I could not benefit from a promo code that was valid at the time of the order.
Translated reviews
Response from Petit-Fernand
Hello Valérie,

We are sorry that the offer could not be applied to your order 😔 Many offers will be available soon, allowing you to benefit from a new discount!

Have a nice day,
Camille C-MonEtiquette
F
Florence B.
Rating: 4 out of 5
following a purchase from 04/03/2025
The purchase met my expectations.
Translated reviews
C
Céline D.
Rating: 2 out of 5
following a purchase from 03/03/2025
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
Translated reviews
Response from Petit-Fernand
Hello Céline,

Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
J
Jeremy S.
Rating: 3 out of 5
following a purchase from 02/03/2025
Longer than announced
Translated reviews
Response from Petit-Fernand
Hello Jeremy,

We are very sorry to hear that your order has been delayed by the carrier.
We hope you enjoyed the products you received!

Have a nice day,
Camille C-MonEtiquette
D
Diamantine A.
Rating: 4 out of 5
following a purchase from 02/03/2025
Satisfied
Translated reviews
Response from Petit-Fernand
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with your experience on our C-Monetiquette site. Please let us know if you have any suggestions to help us achieve our top rating!
G
Gabriele S.
Rating: 2 out of 5
following a purchase from 20/02/2025
Everything was ok, but too expensive for further orders.
Translated reviews
Response from Petit-Fernand
Good morning,
Thank you for your feedback.
We offer special offers very regularly in order to limit costs.
Have a nice day,
Customer service EsIstMeins
A
Aurelie B.
Rating: 3 out of 5
following a purchase from 01/03/2025
The labels are badly cut. A real pain to detach from their backing.
Translated reviews
Response from Petit-Fernand
Hello Aurélie,

Following your message, we contacted you by phone and e-mail to help you.
We are very sorry that your labels are difficult to remove from their holders. It must be due to a cutting defect in your product.

Have a nice day,
Camille C-MonEtiquette
M
Melanie G.
Rating: 2 out of 5
following a purchase from 18/02/2025
It took a very long time to receive the order. The labels are very difficult to remove from the foil and tear. Very unfortunate, I will not be ordering again
Translated reviews
Response from Petit-Fernand
Good day,
S
Sylvie K.
Rating: 4 out of 5
following a purchase from 27/02/2025
Very good
Translated reviews
R
Rebecca F.
Rating: 3 out of 5
following a purchase from 16/02/2025
Is all a great product and arrived in good time bit this batch of stickers is very difficult to remove from the pages so they end up coming off with damaged or wrinkled edges which makes it harder to stick them to the garments long term. This is my 4th or so order from this company over the last few years and the first time this has happened so I’m hoping this is just a one off fault with my order.
Response from Petit-Fernand
Hi Rebecca,
I’m sorry to hear about the issue with your stickers. I’ll contact you via email to assist you in resolving this.
Thank you for your understanding!
Chiara, Petit-Fernand

A
Anne Cecile B.
Rating: 4 out of 5
following a purchase from 23/02/2025
Good long-term hold. Pencil labels a little too wide for good adhesion. A shame to have to cut them off.
Translated reviews
C
Claude W.
Rating: 4 out of 5
following a purchase from 22/02/2025
Order processed quickly and product delivered on time.
Translated reviews
F
Florine S.
Rating: 4 out of 5
following a purchase from 21/02/2025
Top and fast shipping
Translated reviews
S
Sabina S.
Rating: 2 out of 5
following a purchase from 25/02/2025
I ordered clothing labels. As soon as the garment is washed, they peel off and stick everywhere and anywhere. Not resistant to washing.
Translated reviews
Response from Petit-Fernand
Hello Sabina,

We're sorry to read your message.
Our labels are specially designed to withstand repeated washing.

To help you in this situation, we've just got in touch with you! 😊

Have a nice day,
Camille C-MonEtiquette
R
Rebeca M.
Rating: 3 out of 5
following a purchase from 14/02/2025
The quality is not bad, but they took a long time to send them, they sent it to me and the transport company lost it, and even though I told them, they didn't pay attention to me until a week later.
Translated reviews
Response from Petit-Fernand
Hello,

We are sorry for this delivery delay. However, we hope that everything is to your liking as far as our products are concerned.

I remain available for anything by phone or email 😊
Good day,
Camille Petit-Fernand
S
Sofie V.
Rating: 4 out of 5
following a purchase from 21/02/2025
Good quality
Translated reviews
C
Corinne B.
Rating: 3 out of 5
following a purchase from 25/02/2025
Too difficult to remove the label from the backing
Translated reviews
Response from Petit-Fernand
Hello Corinne,

Thank you for letting us know about the problem you're having with your labels.
They shouldn't be so difficult to remove from their backing.

We've just contacted you to help! 😊

Have a nice day,
Camille C-MonEtiquette
C
Clara G.
Rating: 4 out of 5
following a purchase from 23/02/2025
Satisfactory order. However, the labels do not come off easily. It's pretty hard to get children to take responsibility with this product :) Apart from that, the labels do their job!
Translated reviews
V
Vikelis A.
Rating: 3 out of 5
following a purchase from 22/02/2025
Delay problems, but I received my order as I wished. I'll have to wait and see how long the labels last.
Translated reviews
Response from Petit-Fernand
Hello Alicia,

We are very sorry for the delay in delivery.
We hope that despite this, the products you have received meet your expectations!

Have a nice day,
Camille C-MonEtiquette
M
Maria V.
Rating: 3 out of 5
following a purchase from 12/02/2025
The order was fine, as usual, but the delivery was bad. It no longer arrives directly to my mailbox, I have to go to a collection point and the envelope arrived very dirty and damaged and they could not deliver it to me. It took me a week to be able to pick it up....
Translated reviews
Response from Petit-Fernand
Hi Maria,

Thank you for your message, we are delighted that you like them !

As for our shipping methods, we changed them for a faster delivery. From now on, they can be sent to a SEUR collection point or to your home with SEUR :)

Good day,
Camille Petit-Fernand
C
Céline P.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very good!
Translated reviews
-
- -.
Rating: 3 out of 5
following a purchase from 21/02/2025
Good products. Despite a chaotic order delivery, the experience remains positive thanks to an available after-sales team that acted very quickly.
Translated reviews
Response from Petit-Fernand
Hello Alicia,

We are very sorry for the delay in delivery.
We hope that the products you have received meet your expectations.

It was a pleasure to help you! 😊

Have a nice day,
Camille C-MonEtiquette
M
Marie-Sophie J.
Rating: 2 out of 5
following a purchase from 21/02/2025
The inscription ' n ' ' is not representative of what I received letters too large compared to the model
Translated reviews
Response from Petit-Fernand
Hello Marie-Sophie,

Thank you for your feedback, it's very important to us.
We try to make the visual of our site as close as possible to reality. We're sorry if a difference appears on your order...

We'll pass on your message to the relevant department :)

Have a nice day,
Camille C-MonEtiquette
E
Emilie J.
Rating: 3 out of 5
following a purchase from 19/02/2025
Perfect
Translated reviews
Response from Petit-Fernand
Hello Emilie,

We're delighted you like our products! 🥰

Have a nice day,
Camille C-MonEtiquette
A
Anne-Sophie O.
Rating: 4 out of 5
following a purchase from 19/02/2025
Quite complicated to peel off, but otherwise the result is too much
Translated reviews
S
Stéphanie V.
Rating: 4 out of 5
following a purchase from 19/02/2025
CLEAR
Translated reviews
S
Sonia A.
Rating: 4 out of 5
following a purchase from 18/02/2025
Very good but they arrived a little bent
Translated reviews
We use cookies for audience measurement and improving user experience.