The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I love straw bottles. Waterproof, keeps cool and washes well. My only disappointment is that the writing on the bottle is not aligned with the cap on one of the bottles. Too bad
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Response from Petit-Fernand
Hello, Thank you for your comment which makes us very happy. We invite you to contact us so that we can help you in the best possible way.???? Have a nice day, Elise, C-MonEtiquette
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MT
Rating: 2 out of 5
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Response from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
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client
Rating: 4 out of 5
Very fast delivery, very quick and easy to fit too, cool label personalization, we'll have to wait and see how they hold up over time.
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Response from Petit-Fernand
Hello, Thank you for your comment, which makes us very happy. ?? Have a nice day, Elise, C-MonEtiquette
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Caroline L.
Rating: 4 out of 5
The products are really good, but it's a shame the fees are so high.
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Response from Petit-Fernand
Hello, Thank you so much for your positive review! Have a nice day, ? Elise, C-MonEtiquette
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Naima E.
Rating: 4 out of 5
Good product. But slow delivery.
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Response from Petit-Fernand
Hello, Thank you for your comment, which makes us very happy. ?? Have a nice day, Elise, C-MonEtiquette
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Marion D.
Rating: 4 out of 5
After ordering on the site, I hadn't received my labels, but customer service sent me back the book of labels at their expense, which I received a few days later. I'm very happy with the service.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
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carole
Rating: 2 out of 5
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette
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Teresa B.
Rating: 3 out of 5
I'm disappointed with the adhesion of the labels, whether on clothes or on objects.... After one day, they peel off easily.... these objects are handled by 3 and 5 year olds. I thought these labels would really stick for at least a few months....see a year ;)
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Anne-Christin H.
Rating: 2 out of 5
Order was not complete. No availability by phone and no response to emails!
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
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LEVESQUE
Rating: 3 out of 5
After 2 months of use, it's not a great success. The labels are coming off certain garments (depending on the material). Disappointed...
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Response from Petit-Fernand
Hello, We are very sorry that our labels do not meet your expectations. Our labels are designed to be long-lasting and wash-resistant. We will pass on your comments to the relevant departments. Have a nice day, Elise, C-MonEtiquette
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Marie A.
Rating: 4 out of 5
Fast shipping
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Response from Petit-Fernand
Hello, thank you for your feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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LN
Rating: 2 out of 5
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
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Sabrina
Rating: 2 out of 5
I haven't received them yet it's been more than 10 days.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
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Anne-Claire S.
Rating: 4 out of 5
Labels are easy to prepare and can be delivered quickly. However, the labels wash out.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to send us a review. Please don't hesitate to send us photos so that we can help you. ?? Have a nice day, Elise, C-MonEtiquette
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Klara
Rating: 4 out of 5
Very pretty and practical products. And the water bottles seem very sturdy. To be seen in time.
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Victoria
Rating: 2 out of 5
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Response from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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ANA
Rating: 3 out of 5
I love the brand, but since you manage the shipping via Seur, it is a chaos.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment :) We are sorry that your experience with our carrier did not meet your expectations. We changed our shipping methods for a faster delivery than before and we are sorry that in your case this was not the case. We hope you will try again another time :) Good day, Camille Petit-Fernand
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Giorgia B.
Rating: 4 out of 5
Very pretty and durable clothing labels. They seem to withstand washing. Bright colors and label texture well defined . Shipping times.a little too long
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Response from Petit-Fernand
Good morning Giorgia, Every message from you fills us with joy! We thank you for always choosing Petit-Fernand! ?? Love, Chiara, Petit-Fernand
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GATARD
Rating: 3 out of 5
Very easy to stick on a garment or comforter, but doesn't stand up to the washing machine with 1 cycle at 40 degrees.
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Response from Petit-Fernand
Hello, thank you for your feedback. However, it is not normal for your labels to come off like this. This is a product designed to last over time. That's why we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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maya
Rating: 4 out of 5
I've been using it for a while and I think they're well made. A little thicker would be perfect.
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Response from Petit-Fernand
Hello, Thank you for your message. We are delighted to read your opinion? Have a nice day, Camille C-MonEtiquette
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Charlotte K.
Rating: 3 out of 5
The gourd is really great! But then frankly the straw ... catastrophic ... it does not hold and my son finds himself at kindergarten without being able to drink ... too bad for the price ...
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Response from Petit-Fernand
Hello, Thank you for sharing your feedback with us. We are very sorry for the inconvenience and have just contacted you by email to help you with your product :) Have a nice day, Camille C-MonEtiquette
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Munith
Rating: 4 out of 5
Ohhh this is a very quite online shop, for real! My daughter each year asks me to buy something here because there are lots of things for her that she can use in kindergarten or while she is on etxra tuition. Delivery here is fast, you just add to the cart everything you want to buy and then issue an order. We've got a parcel within one week or something but everything depends on your location. Bottles with straws, kindergarten packs, nursery packs - everything can be bought here.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Have a lovely day, Elise, C-MonEtiquette
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Gaetan C.
Rating: 4 out of 5
Fast, simple and comprehensive response!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Ely
Rating: 4 out of 5
As before all as requested I feel sorry for them they sent hundreds of labels of others to me and I had to throw them.all
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Response from Petit-Fernand
Good morning Ely. We appreciate your positive message! We look forward to serving you again! ?? Thank you, Clare, Petit-Fernand
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Seglia V.
Rating: 4 out of 5
Great labels that stick with iron resist the many washes Beautiful custom lunch box great material that doesn't smell like plastic
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Response from Petit-Fernand
Good morning Valentina, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
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Lola R.
Rating: 2 out of 5
I'm very disappointed because I had ordered iron-on labels. They are very easy to put on the garment but unfortunately they don't hold at all. After just 2 washes, the labels are already starting to peel off and are barely holding on. I'm really disappointed.
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Response from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Camille C-MonEtiquette
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Jboo128
Rating: 4 out of 5
Easy to order from, cute options but labels are too long If there was a shorter label option that would be great for younger kids. Name tag doesn't always fit on the clothing label and I have to trim it (and trim the cute image too which is a shame!)
Response from Petit-Fernand
Hi! Thanks for the awesome feedback! We're thrilled to have happy customers like you! ?? All the best, Chiara, Petit-Fernand
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Maddalena
Rating: 4 out of 5
All good with the labels but a little long shipping.
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Response from Petit-Fernand
Good morning Maddalena, We are thrilled to hear that you had a great experience! Thank you for sharing! ?? Best regards, Chiara, Petit-Fernand
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Yo
Rating: 4 out of 5
Delighted, everything great
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Response from Petit-Fernand
Hi, Thank you for sharing your opinion! Your comments are important to us 🥰. Have a nice day, Camille Petit-Fernand
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Sonia
Rating: 4 out of 5
Excellent product. Nice graphics. Irons easily and after many washes it does not come off or ruin the lettering.
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Response from Petit-Fernand
Hi Sonia!!! Thank you for the great feedback! We are thrilled to have satisfied customers like you! ?? All the best, Chiara, Petit-Fernand
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Francesca
Rating: 3 out of 5
I buy the labels for school. The product is very good, the shipping very long, but patience if it waits if it is worth, the problem is that since October 10 I am still waiting .
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Response from Petit-Fernand
Dear Francesca, We would like to inform you that our customer service team will contact you as soon as possible to provide an update on your order and resolve the situation as soon as possible. We thank you again for your understanding. ?? Clare, Petit-Fernand
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Tiziana
Rating: 4 out of 5
First order unfortunately not arrived, customer service very fast and helpful in resolving the inconvenience. They sent my order back to me
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Response from Petit-Fernand
Hi Tiziana!!! Your feedback made our day! Thank you for your support! ?? Regards, Chiara, Petit-Fernand
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Christine D.
Rating: 4 out of 5
Simple order, top product, perfect reception
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Giulia C.
Rating: 4 out of 5
Labels not yet used but arrival on time, via registered mail, in 3 days. Personalized gift for mom and baby, appreciated for distinguishing one's 'belongings' at daycare. Also useful for schools for older children to identify their items. Clear and simple site. Other stickers within the package are also given as gifts. Discounts also often present.
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Response from Petit-Fernand
Hi Julia! We are so happy to hear what you think of us! We thank you for being part of our family! ?? Affectionately, Chiara, Petit-Fernand
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Lucia T.
Rating: 4 out of 5
Labels for children's clothing do not stick as strongly as before. I'm sorry, but the label comes off during washing.
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Response from Petit-Fernand
Hello, thank you for your comment. We will contact you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Sai M.
Rating: 4 out of 5
Very cute, customizable and wash-resistant adhesive clothing labels.
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Response from Petit-Fernand
Good morning Simona, Thank you for such a positive review! ?? It is a real pleasure to know that you had a good experience with us. Best regards, Chiara, Petit-Fernand
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Magali V.
Rating: 4 out of 5
Beautiful! I use it to mark all my children's little things...and even my own :)
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Maddie
Rating: 4 out of 5
The labels are great, but you'd have to be able to choose the size, because on baby clothes the label takes up a lot of space. I'm happy with my kit, which contains a number of super-practical models.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Ilona
Rating: 4 out of 5
Great stickers to label our family's things with names. They look good and are easy to create.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive review. This touches us deeply. ??? Have a nice day, Elise, EsIstMeins
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ERIKA
Rating: 2 out of 5
Labels to be attached to garment wash tags, or to be attached to the label that sits behind the neck of garments, should be smaller and horizontally. And have a more malleable material. Thanks
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Response from Petit-Fernand
Dear Erika, Thank you very much for your suggestion! ?? We will take it into consideration to further improve our products. Our customer service team will contact you shortly to get more information about it and to assist you in the best way possible. Clare, Petit-Fernand
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