The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Quality of the labels is very good , it took a while for the delivery of the order (10 days) I wrote to customer care to report that I had not received anything , they replied immediately saying that they would send me a new order, then the next day I received the original order and everything was resolved .They are very helpful.
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Gina O.
Rating: 4 out of 5
I'm happy with my purchase
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Patrizia
Rating: 2 out of 5
The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink
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Response from Petit-Fernand
Good morning Patrizia, Thank you for contacting us and sharing your feedback. We have sent an email and are awaiting your response so that we can best assist you. We are sorry to hear that the color of the water bottle you received does not match your expectations. Please be advised that we are trying to ensure that the color representation on our site is as accurate as possible. However, variations may occur due to factors such as light and device settings. We remain available to resolve this as best we can. Please check your email and reply to us so we can proceed. Clare, Petit-Fernand
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Manuela G.
Rating: 4 out of 5
I had a problem with the delivery that never arrived, and the company gave me the opportunity to get a new order without paying
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Maria
Rating: 4 out of 5
Order took longer than expected
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Esther
Rating: 4 out of 5
The stickers are fantastic.
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Adeline B.
Rating: 3 out of 5
1st order not received. Call to after-sales service. They send me back a batch of labels...which takes 1 week to arrive...SMS chronopost not received...label put on, 1st wash...label taken off....
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Claudia
Rating: 2 out of 5
I purchased thermoadhesive labels but after one wash they came off. I still thought they were to be able to stick on the clothes and instead I read once they arrived that they could only be attached to the label and in some garments I don't have that.
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Response from Petit-Fernand
Good morning Claudia, We are sorry for the inconvenience you experienced with the labels. We make a clear distinction on our site between thermoadhesive labels, which are designed to be attached directly to clothing, and adhesive labels, which are intended for application to labels. We apologize if this information was not clear at the time of purchase. Our customer service team will contact you to better understand the situation. Thank you for your understanding. Clare, Petit-Fernand
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Riccardo P.
Rating: 4 out of 5
Perfect type as always
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Vanessa M.
Rating: 3 out of 5
Good reception of the 2nd order! Satisfied, the colors are nice and the writing is easy to read... For the 1st order, it's a flop!... never received my order...
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Response from Petit-Fernand
Hello, Thank you very much for your email. Please do not hesitate to contact our customer service department so that we can help you with the order you did not receive. We hope the second order gives you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Angela
Rating: 2 out of 5
The delivery time was quite long, couldn't use them for marking mu kid's school supplies because took ages to arrive.
Response from Petit-Fernand
Hello Angela, I'm sorry the delivery took longer than expected. As our products are manufactured in France, they can take some time getting delivered to the UK. Orders should not take over two weeks to arrive after placing them. Thank you for understanding. Have a wonderful day!
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Mylene
Rating: 4 out of 5
Fast, accurate delivery
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Marie-Odette
Rating: 4 out of 5
Good iron-on labels for clothes. Easy to install and dryer safe! The shoe labels are practical. Object labels don't hold up so well, though.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Please do not hesitate to contact us. Good day, Elise, C-MonEtiquette
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Eliana
Rating: 4 out of 5
Water bottles, lunch boxes and mugs with great colors and designs. One of the personalized mugs arrived broken...Courteous customer service, answered my email right away and a new mug was shipped to me in a quick time. I also purchased adhesive labels for school supplies and clothing--satisfied, only downside not being able to stick the adhesive labels directly on clothing.
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Elizabeth
Rating: 4 out of 5
Great stickers for shoes. Adhere really well.
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Sara S.
Rating: 4 out of 5
Water bottle with straw in soft colors, very nice, easy to use for the puppies at home, the quality of the materials seems very good although after a month of use and frequent washing the graphics are already starting to lose pieces. My 3 year old son really likes his water bottle! Customer service from the quick response and fully satisfactory. would recommend the product, to improve perhaps the application of the designs
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Sylvia R.
Rating: 2 out of 5
Labels go in the washing machine
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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PASCAL M.
Rating: 4 out of 5
Order and deadline met
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Berrin O.
Rating: 3 out of 5
I like the concepts of water bottles and design however after using bottles, one of my kids came from school and said it smells metal and the taste of water was different. I checked it and my kid was right. It smells unpleasantly and the taste of the water inside seemed different from fresh water. Unfortunately, since then, my kids stopped using bottles.. shame, I was so excited these bottles to arrive and hopeful about the quality. To be honest, I am slightly disappointed and gutted as even the delivery costed me a lot. I am happy with the labels though. They are nice and good qualities .
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Ferretti S.
Rating: 3 out of 5
products arrived in eleven days, just in time to be used
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Response from Petit-Fernand
Dear Serena, We are sorry that the delivery time did not meet your expectations. We are committed to continuously improving our service. We thank you for your feedback. Chiara, Petit-Fernand
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Carmen
Rating: 2 out of 5
The order was lost and no explanations were given and on top of that they sent it again and of course it arrived when school had already started two weeks ago. The labels are no longer of any use to us. Money lost.
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Response from Petit-Fernand
Hi Carmen, We are sorry for this incident in the delivery of your order. We will try to send you your order as soon as possible. We are sorry that you have arrived late ... We hope it is still to your liking. Good day, Camille Petit-Fernand
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Elvira
Rating: 3 out of 5
They arrived very late the courier service very bad
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Response from Petit-Fernand
Hello Elvira, Thank you for your message. We are sorry for this delivery delay but we hope you like our products. Good day, Camille Petit-Fernand
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Audrey M.
Rating: 4 out of 5
The quality of the products is good Fast and timely delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Ev
Rating: 4 out of 5
Super quality After several passes through the machine, the label is impeccable.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Degeorges
Rating: 4 out of 5
Nice personalized gourd, but a little too expensive.
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Response from Petit-Fernand
Hello , Thank you very much for your kind feedback ! ?? We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
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Elena
Rating: 3 out of 5
It took a long time to arrive
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Response from Petit-Fernand
Good morning Elena, We are sorry to hear that the carrier took a long time to deliver your order. We hope that as far as the products are concerned, everything is to your liking :) Good morning, Camille Petit-Fernand
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Kunde
Rating: 2 out of 5
Disastrous experience from start to finish. Never again.
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Response from Petit-Fernand
Hello, We are sorry that the delivery of your order was not successful. We would also ask you to contact Chronopost, who processed your order from our warehouse. Unfortunately, once the delivery has been dispatched, we no longer have any influence over this. Have a nice day, Elise, Customer Service EsIstMeins
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Sophie
Rating: 4 out of 5
Quality product Fast delivery
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Tequilla H.
Rating: 3 out of 5
There just ok wouldn't say there great the ends start to flick up on the end once washed etc
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to find a solution. Have a nice day, Elise, Petit-Fernand
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Emanuela
Rating: 4 out of 5
Very good material. Very nice graphics. Fast delivery time. Satisfied, as always!
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Rossella D.
Rating: 2 out of 5
Two orders placed, the first with ordinary delivery (always used in previous years) never arrived; the second order with express delivery payment at 9 arrived a week later than scheduled delivery. First time such a disservice has happened with this company. Excellent customer service, responded quickly and clearly. Refunded all the first order, and refunded shipping charges of the second order.
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Response from Petit-Fernand
Dear Scarlett, Thank you for sharing your experience. We are very sorry for the problems you experienced with the delivery of your orders. We understand how frustrating it can be. However, we are glad that you are satisfied with our customer service, which worked to resolve the situation as best as possible. We strive to constantly improve our services and your report is very helpful to us. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Shelley B.
Rating: 4 out of 5
Fantastic labels just took a while to come.
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Baldaccini C.
Rating: 4 out of 5
Efficient and responsive customer service.
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Membre P.
Rating: 4 out of 5
Great, despite the high price.
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Response from Petit-Fernand
Thank you for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
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Utilisateur
Rating: 3 out of 5
Really expensive. Printing of extra drawings unnecessary and not environmentally friendly... The rest is fine.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We'd love to hear more about your opinion of our products. Please don't hesitate to send us your comments, which are essential for our teams. Have a nice day, Elise, C-MonEtiquette
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Alexis K.
Rating: 2 out of 5
The labels do not hold up to the first wash at 60 degrees.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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Kim T.
Rating: 2 out of 5
I ordered a drinking bottle as a gift for my nephew. Unfortunately, the turquoise bottle is much greener and the print more yellowish than shown. As the bottle smells quite chemical and the packaging was clearly damaged, we will probably not be ordering from them again. I would have liked to order a bottle for my niece, but the options for the font color don't match the preferred design either.
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Response from Petit-Fernand
Hello, thank you for your opinion. We kindly ask you to contact us by e-mail so that we can find out more details about this problem. Unfortunately, we have not received a complaint from you by e-mail or telephone. Have a nice day, Elise, EsIstMeins
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Jennifer F.
Rating: 2 out of 5
Shipping too long, I could not track the order: the site gave it delivered but the item arrived after many days
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Response from Petit-Fernand
Good morning Jennifer, Thank you for contacting us and we sincerely apologize for the inconvenience experienced with the shipment of your order. We understand how frustrating it can be to not be able to track your package and wait beyond the expected time frame. We are committed to constantly improving our services and we greatly appreciate your feedback, which will help us avoid similar situations in the future. We thank you for your understanding. Clare, Petit-Fernand
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Sara
Rating: 4 out of 5
The products are of excellent quality and have beautiful, colorful, fun designs! Whether it's a water bottle, a snack holder, a book label, they are all unique, authentic, and custom-made-beautiful for kids! But also for adults! In addition, the customer service is kind, prompt and helpful. Really a great satisfaction every time, congratulations!
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LW
Rating: 4 out of 5
Satisfied overall.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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