Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 915 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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Cindy BASLE
Rating: 2 out of 5
I was disappointed with my first order, the iron-on labels peeled off after the first machine wash. Quite the opposite of what I had read... I don't think I'll do it again.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you are disappointed with your first order. It is unfortunate that the iron-on labels did not meet your expectations and peeled off after the first wash. We have contacted you directly to resolve the iron-on label problem. We hope to find a satisfactory solution for you. The C-MonEtiquette team
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Stephanie Pasqualini
Rating: 4 out of 5
Yes, I recommend
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michel Simons
Rating: 4 out of 5
easy fast efficient
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Adeline Lorjou
Rating: 4 out of 5
Fast, free shipping with Gémo
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Alybaba
Rating: 3 out of 5
Hello, I find them a little less sticky than the previous ones (from two years ago). This concerns the labels for objects, not having recommended those for clothes I don't know if they are concerned.
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Response from Petit-Fernand
Hello, We're sorry to hear that the object labels did not meet your expectations in terms of retention. We've taken note of your comment about the quality compared with previous years. To better understand the problem, could you please send us some photos of the labels in question to [email protected]? This will help us identify the cause of the problem and find an appropriate solution. The C-MonEtiquette team
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AHe
Rating: 4 out of 5
Hello, the order did not arrive at first. It was kindly restored and dispatched free of charge. Then the 2 deliveries did arrive. I regret that it took so long for us to receive the labels (about 3-4 weeks in total). I find that the labels are difficult to remove from the packaging and are printed too close to the center of the packaging. Otherwise everything is fine, thank you! VG Audrey
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Response from Petit-Fernand
Thank you for your review. We are very sorry that our products are causing you problems. We have just contacted you to get more information about this. Have a nice day, Elise, EsIstMeins
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Philippe B.
Rating: 2 out of 5
The order was quickly received but the labels quickly came off too.... Not great! maybe they should be wider ...
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Response from Petit-Fernand
Hello, Thank you for your feedback regarding the labels. We're sorry to hear that they peeled off quickly after receipt. We will contact you directly to discuss this issue and find an appropriate solution. In the meantime, if you have any further questions or concerns, please let us know. The C-MonEtiquette team
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Laurie Calatayud
Rating: 4 out of 5
Very easy-to-use application. Fair cost Small negative point: you have to switch to 2 lines after a certain number of letters.
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JMB666
Rating: 4 out of 5
Prompt receipt of order
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Mélissa Ferreira
Rating: 3 out of 5
The thermo-adhesive labels peel off after the 1st wash, I find that very limited, the ones I took last year still stick to the clothes I find that a bit limited...
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Response from Petit-Fernand
Hello, I've just contacted you to discuss the problem you've encountered with the iron-on labels. It is indeed unfortunate that these labels do not meet your expectations and peel off after washing. All the best, The C-MonEtiquette team
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Mr U.
Rating: 3 out of 5
They came off in wash and became very sticky but the picture is good washed in cold too
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Marine Dumand
Rating: 3 out of 5
The work and the workplace itself are very pleasant. The only downside is one of the managers. I don't know if the supervisors have any management training, but as an employee you get the feeling that they don't. You can feel it in the way they talk and manage the team. You can feel it in the way they talk and manage the team. Phrases like "I'm disappointed in you", "If your knee really hurt, you wouldn't be able to walk, so that's no reason not to come", "Since you're only pretending to work" can't come from the mouth of a superior. A manager is supposed to give feedback by showing the right way of doing things and explaining why other ways of doing things are not the right ones. All this without letting emotions speak for themselves, because the human element should be at the center, not the emotional. These behaviors have driven people away, and I've thought about it myself. I understand that a company that operates on a seasonal basis, and therefore with a fast-moving team, prefers to keep supervisors who know the work and are involved, but that can't excuse these behaviors, and in any case it can only harm the company in the long term (in my humble opinion).
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LA
Rating: 4 out of 5
Very good product and fast delivery.
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lindsayD
Rating: 4 out of 5
very good quality very good quality of the labels but a little difficult to cut out and peel off to put on the clothes otherwise nothing to say wash-wise it doesn't move
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Khadi
Rating: 3 out of 5
I used to use another brand, but I wanted to try this one and unfortunately I'm very disappointed. After the 1st wash at 30°C, the labels were already peeling off, even though I had followed the instructions carefully...
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Response from Petit-Fernand
Hello, We have received your message and would like to assure you that one of our operators is currently processing your request with all due attention. We fully understand your situation and are doing everything in our power to find a solution that will meet your expectations. Thank you for your patience and understanding. We hope to be able to resolve this problem satisfactorily as soon as possible. The C-MonEtiquette team
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Marion IDIER
Rating: 3 out of 5
The backpack is not suitable for toddlers. It's written for ages 3 and up, but I'm looking for a more suitable one.
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Response from Petit-Fernand
Hello, Thank you for your feedback regarding the backpack. We're sorry to hear that it doesn't meet your expectations in terms of adaptability for toddlers. We have indeed indicated that the backpack is recommended from the age of 3, but we understand that each child has specific needs. Thank you again for your comments and understanding. The C-MonEtiquette team
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Michela
Rating: 3 out of 5
Then considering the misunderstandings there were, with the failure to send the personalized bag and the name on the water bottle ruined only after one day, and the immediate resolution provided by petit Fernand I can say that I am quite satisfied with the service.
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Response from Petit-Fernand
Dear Michela, Thank you for your comment and for your understanding regarding the misunderstandings that occurred. We are glad to know that despite the initial difficulties, the resolution provided by Petit Fernand helped to meet your expectations. Your satisfaction is paramount to us and we are constantly striving to improve our service. If you have any further needs or questions, please do not hesitate to contact us. See you soon, Chiara, Petit-Fernand
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FRANCINE FREYBERGER
Rating: 4 out of 5
Good quality
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Astrid Sambou
Rating: 3 out of 5
Unstuck on 1st wash when washed at 30 and on short cycle
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Response from Petit-Fernand
Hello, I'm sorry to hear that you've had problems with the labels. We will contact you directly to understand what happened and find a solution. Thank you for your patience and understanding. The C-MonEtiquette team
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Kadidiatou TRAORE
Rating: 4 out of 5
Happy with my order
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Jade
Rating: 3 out of 5
Perfect, next time I'll add the name next to it.
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Response from Petit-Fernand
Hello, Thank you for your feedback! We are delighted that you are satisfied with your order. Good day, The C-MonEtiquette team
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Sokette
Rating: 3 out of 5
Ordered iron-on labels, very disappointed, after two washes, half of them have already peeled off... even though I followed the instructions to the letter.
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Response from Petit-Fernand
Hello, We are sorry to hear that the labels are not holding. This is totally abnormal. In order to better understand what could have happened, could you please send us photos of the labels concerned to [email protected]? We will be happy to help you find a solution to this problem. Thank you for your feedback.
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customer
Rating: 4 out of 5
Nickel the ironing the label remains always readable thank you for the directions for use it is my second purchase with the episode of back to school for each child in my family
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Maeva B
Rating: 3 out of 5
I find it very practical, I love the different labels. The booklet system is also very well done. Honestly, everything is good and the shipping is fast too. But I find that the labels don't hold on certain garments like jeans and certain materials. I'm a bit disappointed, I have a dozen that didn't last two weeks, so I'm going to have to recommend some. It bugs me because it's for my twins who are in kindergarten, I really like the labels. Do you have a buffer system?
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Response from Petit-Fernand
Hello, I'm delighted that you find the labels practical and that you like the booklet system and the fast delivery. I'm sorry to hear that some of the labels don't fit on certain garments, especially jeans. I've just contacted you privately about your labels. All the best, The C-MonEtiquette team
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CHINIARD JEAN LOUIS PATRICK
Rating: 4 out of 5
The products are of quality but the delivery is a problem: same delivery times (2 to 4 days) free if delivered at home but paying delivered at the post office!!!! Find the error!
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Beth
Rating: 4 out of 5
Unfortunately I had the wrong order delivered. This was dealt with quickly and the correct labels where delivered promptly.
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MVV
Rating: 2 out of 5
Delivery time not respected. I ordered a gourd on 24/08, at the time of the order it was announced a delivery between 2 and 4 days. I received it on 13l09.
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Bouboucam
Rating: 4 out of 5
Customizable labels to appeal to children, easy to use, fair price.
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Angélique FAURON
Rating: 4 out of 5
Fast shipping, handy label booklet
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Coly
Rating: 4 out of 5
I am satisfied with my order. Efficient for clothes as well as shoes. I recommend it.
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Clara VIEIL
Rating: 3 out of 5
The site is very good and delivery very fast. On the other hand, I find that the labels do not peel off easily from the backing and are damaged before being used.
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Response from Petit-Fernand
Hello, Thank you for your positive comments about our site and the speed of delivery. I'm sorry to hear that you encountered problems with the labels. We will contact you directly to understand what happened and find a solution to this incident. Thank you for your patience and understanding. The C-MonEtiquette team
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Melissa Deparpe
Rating: 2 out of 5
Clothing labels peel off
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Response from Petit-Fernand
Hello, We're sorry to hear that the labels aren't holding. We have just contacted you directly to get more details and solve this problem. This will help us to understand what may have happened and to find an appropriate solution. The C-MonEtiquette team
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DANIELA
Rating: 4 out of 5
I would have put 5 stars if it weren't for the problem with the custom water bottle. Let me explain. I purchased this custom water bottle which arrived on time. Upon opening the package, I noticed right away a bulge to one of the designs that already from the first wash (by hand and with a soft sponge) was more ruined. In a short time the other designs were also ruined. Customer service, however, was prompt and very kind and refunded me apologizing for the inconvenience since there was a problem from the beginning. Other than that the water bottle is beautiful and easy to use. Regardless I recommend the product. I put 4 stars only for this small problem but otherwise I can't complain!
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Stephanie BOUZOUMA
Rating: 4 out of 5
This is my first order and I was pleasantly surprised; the finish is identical to what I ordered; the notebook format is very practical and delivery is very fast.
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BILOCQ NOEL
Rating: 4 out of 5
Fast order processing and follow-up
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Nadine
Rating: 4 out of 5
The shipping really took forever ^^
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Response from Petit-Fernand
Hello, thank you for your review. Your order was delivered to you within four days of dispatch. However, we hope you enjoy your order. Have a nice day, Elise, EsIstMeins
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Kez
Rating: 4 out of 5
So far so good they've stayed stuck on really well even been in washer and dryer and still stayed on I will buy more nxt year .
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Ellie N.
Rating: 3 out of 5
Nice looking labels and good delivery. However after one wash the stickers came off my sons school Tops. Not had this problem from other label companies before.
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Kaley L.
Rating: 3 out of 5
Took way to long to get to me over 2 weeks, product nice as always but delivery way to long
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Lea
Rating: 3 out of 5
The snack box isn't easy for kids to open and isn't watertight. The gourd leaked! You have to be very careful. Promotional codes don't work... The labels are fine.
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