Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 918 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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client
Rating: 4 out of 5
beautiful quality
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Delphine M.
Rating: 2 out of 5
The 24-hour delivery, which is quite expensive, was not respected and I received my parcel 2 days later. Not normal. However, the prints were in order and there were no problems with the product.
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Julienne Oria
Rating: 4 out of 5
The product is small compared to the image, a little disappointed with the size, otherwise the rest is fine.
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Fsnt
Rating: 2 out of 5
Product did not arrive
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Response from Petit-Fernand
Buongirno Francesca, Thank you for contacting us. We regret to inform you that we have found no record of your request regarding the product not arriving. We will make sure to contact you as soon as possible to provide assistance. We remind you that for future needs, it is very important to contact us directly so we can offer you timely support. Thank you for your understanding. Clare, Petit-Fernand
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Mathilde Do lago
Rating: 2 out of 5
Not great, doesn't hold on all garments, already found 5 labels in the washing machine, yet I put them on the garment label and pressed on them for a long time. A bit disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? This will help us solve the problem quickly. The C-MonEtiquette team
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Nathalie o
Rating: 4 out of 5
Very pretty and high quality water bottles. My only regret is that the straw bottle is a bit complicated to open for a 4 year old...it's not that logical and it leaks when you open it upside down. I also ordered 2 logs for the schoolbag, very pretty, but it's a shame they don't come with a little thread to hang them on. As for the labels, they're perfect - you can't really tell the size on the web, and in the back-to-school pack I'm missing labels for pencils and felt-tips.
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Julue Crambes
Rating: 4 out of 5
Labels received promptly but colors a little faded
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S. QUEMENER
Rating: 2 out of 5
Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...
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Response from Petit-Fernand
Hello, We're very sorry to hear that the labels didn't meet your expectations. We fully understand your frustration. We have just contacted you to discuss the situation and find a suitable solution. We hope to be able to resolve this issue quickly and satisfy your needs. The C-MonEtiquette team
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PERRINE
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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Mélanie
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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Bc
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
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Chantel D.
Rating: 3 out of 5
A little disappointing this time round. I've used Petit-Fernand since my son started school, however this year the quality doesn't seem as good. The stickers aren't cut out sufficiently and when I attempt to remove them from the sheet quite a few have ripped. Hopefully it's just a bad batch but being I buy them a year at a time I just have to suck it up and deal with it until next time!
Response from Petit-Fernand
Hello Chantel, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Crystal Deforges
Rating: 4 out of 5
Well received the labels I ordered for my daughters. Plenty of choice to personalize them as you like and enough to stick on all the clothes. Thank you
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Bignotti
Rating: 4 out of 5
Good quality and fast shipping!
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Laura
Rating: 2 out of 5
My order didn't arrive at all and my little boy started school without any of his clothes labelled. Customer Services resent however I received someone else's order. Not reliable, would not recommend.
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MAUD sardin
Rating: 3 out of 5
Hello, quality labels. Conforms to the visual. On the other hand, the big negative point is the delay. I'm used to ordering them and this is the first year it's taken so long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are pleased that the quality of the labels meets your expectations. However, we apologize for the longer-than-usual delivery time this year. We understand that this can be frustrating and apologize for the delay. The C-MonEtiquette team
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nadiia bilokin
Rating: 4 out of 5
The labels arrived, but it took a good 12 days... a little too long.
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Julie
Rating: 3 out of 5
Good self-adhesive labels, the quality is always there. The iron-on labels aren't as good, I was expecting something with more of a "fabric" feel, but they're still plastic. It's a pity, because I'd taken them for clothes where the label can itch on the neck, but in the end it's the same as the sticky ones, with less practicality. Maybe, on the other hand, they'll last longer... but that's not my intention, as clothes are meant to be worn. The new water bottles are great, but it's a shame we didn't adapt the new caps to the old bottles to take advantage of this evolution. Finally, the relay point didn't have the same opening hours as those indicated on the website, which is very problematic when you're working.
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Response from Petit-Fernand
Hello, Thank you very much for your detailed feedback. We are delighted that you like our self-adhesive labels and the new water bottles. However, we are sorry to hear that the iron-on labels and delivery service did not live up to your expectations. We have taken into account your comments about the feel of the iron-on labels and the lack of fit between the caps and the old bottles. This feedback is valuable to us and will help us to improve our products and services. As for the problem of your relay point's opening hours, we understand that this can be frustrating. The C-MonEtiquette team
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Mary Calais
Rating: 4 out of 5
Unfortunately "C-Monetiquette" reversed my order with that of someone else. But they quickly took charge of my complaint and called me quickly by phone. So I got my labels after the start of the school year, which was a pity. But the quality is good and the labels are great!
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Anissa
Rating: 2 out of 5
Unfortunately, most of the labels fell off after the 1st wash.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels did not meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. All the best, The C-MonEtiquette team
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Clémentine
Rating: 3 out of 5
The labels are very pretty. The ones for the objects hold very well, but the iron-on ones come off after just one wash. And yet I left the iron on the label for longer.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback on the labels and their design. We are pleased that the object labels meet your expectations. However, we're sorry to hear that the iron-on labels don't hold up as expected after washing. To solve this problem, could you please contact us with photos of the labels peeling off? The C-MonEtiquette team
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Venecia P.
Rating: 2 out of 5
Ordine effettuato 28/08…mia figlia inizia scuola il 12/09 e ancora niente…penso non arriveranno più visto altre recensioni negative…regalate 14 euro circa! Mai più
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Lilly Gabay
Rating: 2 out of 5
I ordered three packs, and the different label pages were mixed up in the packs.
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Response from Petit-Fernand
Hello, We understand that mixing label pages in packs can be inconvenient. However, we hope that this does not affect the use of your labels and that you manage to use them despite this incident. If you need anything else, please don't hesitate to contact us. The C-MonEtiquette team
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Cindy Gaudinot
Rating: 4 out of 5
Top for putting on business
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Emilie M.
Rating: 4 out of 5
It's a shame there aren't any of the old formats, but otherwise top design and quality. I recommend it because it's so practical!
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Julie HUBERT DROMZEE
Rating: 3 out of 5
I've been ordering for a long time but I find that the quality is deteriorating a little. It's a shame. I'm still satisfied, but not 100%.
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Response from Petit-Fernand
Hello, Thank you for your loyalty and for taking the time to share your impressions. We're sorry to hear that you've experienced a deterioration in quality. We value your feedback and take it very seriously. We strive to maintain high standards and will pass on your comments to our team to assess where improvements can be made. The C-MonEtiquette team
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Julie Masetto
Rating: 4 out of 5
Very practical labels for my part sticky hold very well! The little bmole is a bit small for my taste! And the delivery was a bit long compared to the reviews I'd read before.
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Julie Domzalski
Rating: 3 out of 5
Labels never received, but reactive customer service for the refund (refund in 48h after my email) I would retenter to place order perhaps later to test the products.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that you didn't receive your labels, but we're glad that our customer service was able to quickly resolve the issue with the refund. We look forward to welcoming you back and providing you with a better experience with your next order. The C-MonEtiquette team
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Ambre GAUMET MARANTE
Rating: 4 out of 5
Order received very quickly, but has a defect in the cutting area, there is a slight white border on the left side of each label.
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Emeline
Rating: 3 out of 5
I've been ordering for many years, but this year I'm disappointed. I had taken a flower model for my daughter. But the design remains on the backing and not on the label. too bad! Otherwise the quality is good
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Response from Petit-Fernand
Hello, Thank you for your feedback and loyalty over the years. We're sorry to hear that you encountered a problem with the labels this year. To help us better understand the incident and find a solution, could you please email us photos of the problem? The C-MonEtiquette team
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Quelqu'un
Rating: 4 out of 5
Fast shipping Lots of choice Could be a bit cheaper - : 1 delivery error with partial refund but fast.
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PIGEON Mylène
Rating: 4 out of 5
Fast shipping . labels conform to the order on the site.very good quality self-adhesive labels stick well to clothes even after machine washing TOP
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Anaelle
Rating: 3 out of 5
I'm not very happy with the quality of the labels and the fact that there are labels for clothes and objects. I usually buy from a competitor and we can all put them on fabric.
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Response from Petit-Fernand
Hello, thank you for your feedback. We are sorry to hear that you are not entirely satisfied with the quality of the labels. We have chosen to separate labels for clothing and for objects in order to better meet the specific needs of each use. The C-MonEtiquette team
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Joanna
Rating: 4 out of 5
Never delivered! Edit: quick refund with no worries
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
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Jessica
Rating: 2 out of 5
Very disappointed, the iron-on labels don't hold. Classical clothing labels too. I am very disappointed
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Response from Petit-Fernand
Hello, We're really sorry to hear that the labels, both the iron-on and the classic ones, didn't meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. The C-MonEtiquette team
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client(e)
Rating: 4 out of 5
Nice product, the labels are high-quality, wash-resistant and the design is attractive. The only drawback is that the iron-on labels come off a little when in use. But they're easy to put back on. What disappointed me was that they were sent in a classic paper envelope, and on the day they were delivered, it was raining heavily. Part of the notebook was warped. The labels weren't too badly damaged, but it's a shame for a product like this not to have protection.
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SR
Rating: 3 out of 5
The delivery time takes too long! It never arrives on time! The goods had already been sent for 2 weeks and once again the stickers didn't arrive on time for the start of school. The stickers are good, therefore 3 stars!
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. ?? Our delivery times are longer as we are a French company. Please refer to our terms and conditions for our delivery times. However, we are pleased that you like your order. ? Have a nice day, Elise, EsIstMeins
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Ada M.
Rating: 3 out of 5
I love this stickers and use them every year for my kids school uniforms and school tools but this time stickers looks like not good cutted taking off from the paper is so difficult. I never had this problem before. So nit very happy either the last stickers .
Response from Petit-Fernand
Hello Ada, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Customer
Rating: 2 out of 5
The delivery was ok, didn't wait too long for a personalised item but when the item arrived it had a different name on it than what I ordered, my daughters name didn't arrive which is very disappointing as there was no time to have remade before she returned to school. I rang for a refund and received straight away so my stars are because of that
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Claire
Rating: 3 out of 5
Quite disappointed by the labels to stick on clothes. They are very, very difficult to detach from the notebook and are systematically damaged. Otherwise, the iron-on ones and the ones for shoes are pretty good.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with the stick-on labels. It's important to us that our products are easy to use and meet your expectations. We'll pass this comment on to our team to improve the quality of our labels. In the meantime, please do not hesitate to contact us with photos so that we can analyze the incident from our side. Have a nice day, The C-MonEtiquette team