The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
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H M.
Rating: 3 out of 5
The girls (11 and 13) loved the choices of designs, they stuck well to the their clothes. They are both really happy with them. I felt they were more difficult to remove from the pack this year, several became misshapen getting them out - I didn't have this problem last time I ordered. If this had been my first order I wouldn't order them again. As it is - I'll get a similar product but maybe from a different company.
Response from Petit-Fernand
Hello Helen, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. The order you received probably suffered from an issue with the cutting machine, which have since fixed. We hope this order arrives very soon. Have a wonderful day!
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Vanessa Demesmaeker
Rating: 3 out of 5
Hello, I have always been satisfied with my orders, but unfortunately this one I received labels from another person. Does this happen? I just couldn't label my daughter's things for school. That won't stop me from recommending ?
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Response from Petit-Fernand
Hello [Customer's first name], Thank you for your message and your loyalty. We are very sorry to hear that you received labels for someone else. This is not normal and we understand the inconvenience it may have caused, especially with the start of the new school year. We apologize again for this incident, and thank you for your understanding. The C-MonEtiquette team
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Blanchart
Rating: 4 out of 5
It's a great experience because the labels can be customized, they're easy to apply and durable.
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Marie Junillon
Rating: 4 out of 5
Speed and quality
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Valentina
Rating: 3 out of 5
I have been ordering labels from you for years now and apart from a few minor hiccups in one order where the labels always came off , I have been fine. The only flaw , in this last order is the fact that the package arrived to me all ruined , half opened and crumpled. I had taken photos but then I left for vacation and can no longer find them as I had to delete photos
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Response from Petit-Fernand
Good morning Valentina, we thank you for your loyalty and sincerely regret the inconvenience you experienced with your last order. We apologize for the delivery-related mishap, although it is not directly our fault. We would like to assure you that our customer service team will contact you shortly to discuss the situation and offer you a business gesture as a token of appreciation for your understanding. Thank you again for your patience and we will do our best to improve your experience with us in the future. Sincerely, Chiara, Petit-Fernand
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YolandaDe Blas Fernández
Rating: 2 out of 5
I did not receive the labels in the time stated on the order and I received them in a SEUR receiving center that was not the one I had chosen when I made the purchase. And no one notified me of the change. Finally, the package was quite damaged. Unfortunately we will not order anything from here again. I can send photos of what I am referring to
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Response from Petit-Fernand
Hello, We are sorry for this delay in delivery. Regarding your order, we have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Merieme DAHMANI
Rating: 2 out of 5
Hello I was really disappointed by the low quality of the products I bought once I received them.
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Response from Petit-Fernand
Hello, We are sorry to hear that you are experiencing a problem with your order. Please contact our customer service department as soon as possible and provide us with photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
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Julie Chevalier
Rating: 2 out of 5
Unfortunately I bought a gourd and a lunch box for my son who is starting kindergarten, and they are not suitable for a 3 year old, he can't open his lunch box or his gourd and I have to force him to. At the price I paid for them, I'm sorry.
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Sophie Veiga
Rating: 4 out of 5
Ships on time, perfect labels. A bit expensive though...
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Gianna
Rating: 4 out of 5
Beautiful and practical products, fast shipping
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Julien Gazeau
Rating: 4 out of 5
I find the products to be of high quality. The downside is the delivery time. I think it could be quicker, especially with back-to-school approaching. However, I recommend the site and the products.
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Cyrielle C.
Rating: 2 out of 5
Disappointed with the quality of the products supplied, in particular the iron-on labels (a break that doesn't hold) and the shoe labels, which my 2.5-year-old daughter was able to remove without any problem.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
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Nadia Barnoussi
Rating: 4 out of 5
Good quality but expensive
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Vanessa Varnier
Rating: 3 out of 5
This year I was a little disappointed because I ordered the same labels for school supplies as last year and they were much larger.
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Response from Petit-Fernand
Hello, thank you for your feedback. We're sorry to hear that the label format did not meet your expectations this year. The format of the labels has remained constant, but it is possible that variations in perception may occur. We encourage you to send us photos of the labels you received by email so that we can better understand the situation and provide you with an appropriate solution. The C-MonEtiquette team
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Anne-Marie
Rating: 4 out of 5
Good idea, in line with current expectations. Well designed site. Delivery on time. BUT, on the 2nd day, the image application on the gourd was damaged (chip, probably from a small shock).
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MagaliM
Rating: 2 out of 5
I'm very disappointed with the iron-on labels, although I followed the instructions, they come off the garments.
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Response from Petit-Fernand
Hello Magali, We find it unusual that you have encountered a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation. The C-MonEtiquette team
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Marina Poppins
Rating: 4 out of 5
Delighted with my purchase. The only downside is that the shoe tags don't hold.
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lyndsay keberle
Rating: 4 out of 5
Very good, I'm very happy
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Pascale Estela
Rating: 3 out of 5
I've been ordering from your site for several years now, and so far I've never been disappointed, and have even recommended it to friends and family. This year, I didn't receive the labels and I'm going back to school without them. Problem with the letter carrier? Address problem? I don't know. But you have quality products and I thank you for that.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty and recommendations. We are very sorry to hear that you did not receive your order this year. We hope, however, that the second shipment reached you! All the best, The C-MonEtiquette team
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Caroline
Rating: 4 out of 5
I've been ordering from c mon étiquette for 7 years and I've never been disappointed. The labels are dishwasher and washing machine resistant, respectively - top!
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alyssa Lambert
Rating: 2 out of 5
The choice of prints is great, the bottles are beautiful but I'm very disappointed, the design started to come off after a week, as well as a letter from her first name ?? even though we take good care of it. I wouldn't recommend it.
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Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. We are committed to providing you with the support you need to resolve this issue satisfactorily. The C-MonEtiquette team
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Stefania
Rating: 2 out of 5
I bought a very pretty personalized water bottle, but it's dangerous because it's not watertight. It emptied into my son's schoolbag and I'm sure (because I've checked it a thousand times with my husband) that it wasn't us who didn't close it properly. I've written to customer service and so far there's been no reply.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced a leaking problem with your personalized water bottle. We understand the importance of resolving this problem quickly. We will get back to you as soon as possible to find a suitable solution. The C-MonEtiquette team
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Celine Menargues
Rating: 2 out of 5
I ordered my son's labels on 19/08, to this day I still have nothing. I have not noted any business. I am really not satisfied. Sincerely
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Response from Petit-Fernand
Hello Céline, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
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Mrs S.
Rating: 3 out of 5
Ordered the stick on sticker this time but was really happy with them. They ar3 hard to peel off the backing paying resulting in 1 corner becoming crinkled and then they are easy to peel of the garment. Will be re ordering the iron on ones again as they were great
Response from Petit-Fernand
Hello Salina, We're sorry about this quality issue, and have sent a new batch of labels into production for you as a replacement. We hope this order arrives very soon. Have a wonderful day!
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Marie HERAUD
Rating: 4 out of 5
Sav au top 1st order not received. I was contacted by customer service who arranged for my order to be sent back to me, which arrived just before the start of the new school year, at no extra charge. Thank you, Sav!
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Miriam B.
Rating: 4 out of 5
Product arrived quickly.
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Response from Petit-Fernand
Hello, great, we're delighted! Have a nice day, ? Elise, EsIstMeins
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Danielle H.
Rating: 2 out of 5
The stickers don't seem to have been cut properly. They were very hard to remove from the backing and when I did manage to remove one it was all misshapen on the corners.
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Pauline Tesson
Rating: 4 out of 5
Fast delivery, TOP labels and water bottles!
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Adeline Rigaud
Rating: 4 out of 5
Perfect for label quality
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Sarah Fleury
Rating: 4 out of 5
Fast and careful delivery, but still rather expensive for labels - what a shame!
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Lauriane
Rating: 4 out of 5
Product sent quickly, easy to use, but the iron-on labels come off after 2 washes, which is a shame.
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Samantha Villefayot
Rating: 3 out of 5
I ordered a snack box and I'm disappointed with the result: a simple label stuck on the box. I was expecting something better, too bad. Otherwise it is very beautiful and good quality to see in time.
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Response from Petit-Fernand
Hello, Thank you for your feedback :) Indeed, our snack and meal boxes are personalized with stickers. The aim is to allow you to change your personalization according to your children without having to repurchase the whole product ? Have a nice day, Camille C-MonEtiquette
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NH
Rating: 2 out of 5
I have not yet received my order and so I had to find a plan B to label the supplies for my child who came home this morning.
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Response from Petit-Fernand
Hello, We are sorry to read that you have not yet received your order by the postal service. Our Customer Service department has just contacted you to suggest a solution. Have a nice day, Camille C-MonEtiquette
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Rosine Mendontio
Rating: 4 out of 5
Fast delivery
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Client
Rating: 4 out of 5
easy ordering and correct delivery times
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Natacha KOEHLER
Rating: 4 out of 5
I received a free trial coupon, paid the 2 Euro delivery charge and here are 20 labels.
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Djienly YANG
Rating: 4 out of 5
Too discreet! Too bad the first name is too small. I'd have preferred a small image and a large first name. The first name isn't very prominent. The aim is to help children quickly find their belongings, backpack and clothes. Having the children see their own first name will avoid having to search too long. Otherwise, it's a good fit and there's plenty of choice in the images.
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Udella F.
Rating: 2 out of 5
Unfortunately, my order never arrived and I am currently waiting for a refund
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Response from Petit-Fernand
Good morning Francesca, we sincerely regret the inconvenience regarding the non-delivery of your order. We have tried our best to assist you by offering two alternative solutions to resolve the situation, including a new shipment. However, we understand your decision to opt for a refund. We would like to clarify that the non-delivery was not due to our error, and we apologize for the inconvenience this has caused. However, we are available for further clarification or to assist you in the future. We thank you for your understanding. Clare, Petit-Fernand
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Customer
Rating: 3 out of 5
I was disappointed that I bought to different name labels they came in the same book But were for two Different family's so not the best gift I could have given Then both I had to break the book re print the instructions
Response from Petit-Fernand
Hello Penelope, We're sorry to hear you are unhappy with your order. In order to help reduce the impact on the environment, we use as little paper as possible when making orders, which is why we put multiple labels with different names in a single booklet. If you wish to have separate booklets, the best way to guarantee it is by placing the orders separately. Our marketing department has been notified about this, in order to make this clear on our website. We apologise for this inconvenience, and thank you for your understanding. Have a wonderful day!
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