Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 920 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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Dydyne
Rating: 3 out of 5
I recently bought the school pack, but unfortunately I'm disappointed with the distribution of the labels. There aren't enough labels for clothes, and I only received one page of labels for shoes, which is insufficient. Conversely, there are far too many labels for objects. This unbalanced distribution has left me short of labels for essential needs. I really don't want to have to buy another 30-pack when this one isn't suitable.
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry that the Pack you have chosen does not meet your needs. ?? Your feedback is extremely important to us as it enables us to improve the products we offer you! Have a nice day, Camille C-MonEtiquette
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Jenni F.
Rating: 3 out of 5
I have ordered stickers from here before and they were great! However, this time the stickers I ordered are virtually impossible to unstick from the backing paper. Which means that by the time I've unstuck them they are all creased and don't stick as cleanly on the labels. I must admit I'm disappointed that the quality is not as good as previously.
Response from Petit-Fernand
Hello Jenni, We're so sorry about this issue with your labels. We have sent a new batch into production for you, and hope it will arrive soon. Have a wonderful day!
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Kelly B.
Rating: 2 out of 5
Rubbish !!! Already peeling off and items only been washed once . £18 for rubbish ??
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Jemima O.
Rating: 4 out of 5
I received a poor batch of clothing stickers from this company, however once they were made aware they promptly apologised and sent me a new batch without fault. Really great customer service.
Response from Petit-Fernand
Hi Jemima, Our customer support has sent you an email to try to fix the situation. We hope we can still convince you we are a trustworthy company!
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Amélie
Rating: 3 out of 5
First order never received and no response from customer service... I gave myself a second chance with a second order by paying FDP for express shipping. I received my labels after 4 days. Luckily, I still received the labels for my son's first day of school. Product as created. I share....
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Response from Petit-Fernand
Hello Amélie, We are delighted that you have finally received your products ? However, we invite you to contact our Customer Service so that they can help you with the order that was not delivered to you by the postal services. We wish you an excellent day, Camille C-MonEtiquette
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SONIA
Rating: 4 out of 5
Beautiful labels for objects and clothing. Fast shipping. I think they are a bit lower quality than a few years ago.
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Nathalie Pompei
Rating: 3 out of 5
Over the customer service, the gourd arrived damaged and impossible to fill out the claim form because "temporary error" I tried several days to refile and I finally gave up.
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Response from Petit-Fernand
Hello Nathalie, We're sorry your product arrived damaged. Our Customer Service department has just sent you an e-mail to help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Simone Ö.
Rating: 4 out of 5
The price-performance ratio is great. Very nice stickers that can be customized. Only 1 star deduction for the delivery. I chose express delivery and paid accordingly. Unfortunately, the stickers arrived just as late as with the standard delivery.
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Response from Petit-Fernand
Hello, thank you for your review. We are very sorry that the order arrived late. However, we are pleased that you like the order. Have a nice day, Elise, EsIstMeins
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JRR
Rating: 3 out of 5
The stickers are beautiful. The delivery time takes forever.........also if you order then allow plenty of time.
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Response from Petit-Fernand
Hello, we are sorry that the delivery took longer than expected. However, we are pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
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customer
Rating: 4 out of 5
Found these quite difficult to get off the backing without damaging the edges. They do work well though.
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Meltem A.
Rating: 2 out of 5
Unfortunately, the labels don't stick really well. Within a week they started to peel off the pens.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Mademoiselle Palmieri
Rating: 4 out of 5
Good quality I bought a back-to-school kit A lot of labels A little downside: I wanted to share them between my two children because it costs money and we were only able to have a different first name on the iron-on labels, which is a shame, hence the missing star. I think that at this price we could have a little more "freedom" to choose different first names. Otherwise top and very pretty, to be seen in use.
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Sarah T
Rating: 4 out of 5
Top-of-the-line self-adhesive label for back-to-school pencils and such! I didn't recommend a label for clothes because some of last year's labels came off...
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Mrs C.
Rating: 4 out of 5
Good service
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Augustine
Rating: 3 out of 5
I received my article
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Response from Petit-Fernand
Hello, We are delighted to read your message and hope that your order meets your expectations? Have a nice day, Camille C-MonEtiquette
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Alina Kiliesaite
Rating: 2 out of 5
Good evening, I've been a C-monétiquette customer for years and so far I've been satisfied with both the quality and the service (although last year, delivery of my back-to-school order took a very long time and the labels arrived well after the start of the school year (Belgian); but ok, not a tragedy). This year, I went ahead and had them delivered on time, but I was very disappointed by the quality of the labels: very, very difficult to peel off, almost impossible to do without damaging/creasing a corner of the label, it's as if they were almost or even not pre-cut? I ordered a lot of them this time, in different sizes and for two children, and I'm very disappointed to end up with a large batch so far below the quality I was used to from C-monétiquette... Incidentally, I'm also a little surprised to find, in my order, labels for different children grouped together in the same booklet, not very practical, but not dramatic (unlike the quality of the cut).
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Response from Petit-Fernand
Hello, First of all, many thanks for your loyalty? However, we are very sorry to read your message. It must be a problem with the cutting of your labels. Our Customer Service has just contacted you to help you...? Have a nice day, Camille C-MonEtiquette
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Noémie Mâlet
Rating: 2 out of 5
I ordered a personalized water bottle 2 weeks ago. Unfortunately for our little girl, the gourd leaks through the lid. It's a shame because it's beautiful and keeps the water fresh.
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Response from Petit-Fernand
Hello, We're very sorry to hear about the problem with your plug. Our Customer Service has just contacted you by e-mail to help you as best we can :) Have a nice day, Camille C-MonEtiquette
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Stefanie Quignon
Rating: 4 out of 5
Overall, the product is satisfactory, but delivery times are too long.
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Morgana
Rating: 2 out of 5
Hello, I'm usually very satisfied, I order some every year, but this year they don't hold at all, they come off the pencils and markers. I had to put Scotch tape on each pencil and felt-tip pen to make them stick. Bof bof. I'll try somewhere else next year.
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Response from Petit-Fernand
Hello, We're sorry to read your message. As you have seen in the past, it is not normal for your labels to come off like this. For pens, however, we recommend our mini labels, which are thinner and therefore fit perfectly on pen templates. Our Customer Service has just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
The labels arrived very quickly. Despite a name mistake on the label, the error was quickly rectified and I received the correct order in time for back-to-school!
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Julie Algret
Rating: 4 out of 5
Very good and practical product. It's a pity that there was a name inversion in the notebooks...
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Mme LOCANDRO Marjorie
Rating: 4 out of 5
The labels and gourd I ordered are of very good quality! (However, the delivery time announced for 1 to 3 days was not respected at all! Ordered on August 13 and received on August 21).
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FEDERICA T.
Rating: 4 out of 5
Order received on time, material ordered received intact and as requested. Fully satisfied
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Margaux MONNIER
Rating: 4 out of 5
The labels are fun and easy to put together, and children can choose and create their own labels. Delivery is fast and accurate.
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Mrs G.
Rating: 2 out of 5
I was disappointed as half of the labels came off the clothes when they were washed, even though I waited for the required time before washing.
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Laetitia k
Rating: 4 out of 5
2nd time I ordered. 3/4 of the order was missing. A quick email to customer service and my order arrived 3 days later. The quality is always there.
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Chedia Mani
Rating: 4 out of 5
I made sure to get them in time.
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customer
Rating: 3 out of 5
I am very disappointed in the quality of the stickers this year. They are ripping very easily when taking them off the sheets and almost separating. I doubt they last like previous years have.
Response from Petit-Fernand
Hello Susan, Our customer support has emailed you about this issue, and we have sent you a new batch at our expense to replace the faulty batch you received. We are sorry about the problem with quality, and hope your new batch gets to you very soon. Have a wonderul day!
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Cristina Bordonada Zapata
Rating: 3 out of 5
I would like to return to sending the products by mail with a minimum purchase, as it was before. Now with a carrier you have a high minimum purchase and for it to be free it has to be at a pickup point.
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Response from Petit-Fernand
Hello, We have indeed decided to change our shipping methods to ensure a faster and safer delivery than before :) However, we are not changing our products and we hope you will continue to like them ! Hello, Camille Petit-Fernand
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Sen D.
Rating: 2 out of 5
The stickers are of good quality and beautiful. However, it is annoying and incomprehensible why the 3 different names, of which I had ordered 60 each, were distributed over 2 "booklets". They were intended as a gift for the first day of school and normal sheets would have been enough for me, but I had to cut out the sheets with the other children's names from both booklets and one child was disappointed not to have a "booklet" at all.
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Response from Petit-Fernand
Hello, thank you for your feedback. If the customer does not provide exact details, the labels will be sent in the same booklet. In the future, please feel free to let us know that your order is a gift and that you would like separate booklets. Have a nice day, Elise, EsIstMeins
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Ann B.
Rating: 4 out of 5
Chose this company from Facebook advertising. Ordered easily from website. Delay in dispatch and delivery due to the time of year, so obviously came later than l would have ideally liked. Labels ok but don't think l would order from this site again will stick with my usual supplier.
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Jessica Aline
Rating: 4 out of 5
Top good quality received quickly See over time if it will last
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Invité
Rating: 4 out of 5
Easy ordering, fast shipping, however I find that unlike other years, peeling off the labels is really tedious.
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Bonnie S.
Rating: 4 out of 5
Labels received quickly, as ordered. Excellent customer service. The only downside is that they didn't stick to all the garments, despite strict adherence to the instructions... shame!
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Laëtitia
Rating: 4 out of 5
Delivery was very fast. Labels as I expected. The site is easy to use and there is a good choice of colors and logos. I haven't yet had a chance to wash the clothes I stuck the labels on, so I can't say anything about the quality. There were other "summer" stickers that my daughter really liked. I highly recommend them.
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Alexandra Gravier
Rating: 4 out of 5
The labels are great "but" A bit expensive for labels It's the same price everywhere on the web
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Loulou
Rating: 4 out of 5
Nice labels, nice color, the number ordered is exact, the stickers are also very nice, but I had some trouble removing the labels from the booklet....the plastic film that protects the labels comes off when removing them. Could this be a manufacturing defect....? But I'm still satisfied with my purchase.
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Patricia Ahmiddouch
Rating: 3 out of 5
I've been using labels from this brand for nearly 5 years now, and for the first time I'm disappointed. It's extremely difficult to peel them off the backing page, the glossy film ends up tearing, the label wrinkles and becomes unwearable. A real shame
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Response from Petit-Fernand
Hello Patricia, Many thanks for your loyalty? We hope that the labels we have sent you are as easy to use as usual. We are sincerely sorry for this cutting incident. Have a nice day, Camille C-MonEtiquette
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Sra N.
Rating: 4 out of 5
It was easy and intuitive to customize the products I wanted. They arrived in a short time.
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Nadege
Rating: 3 out of 5
Lots of choice, new products, it's great. However, the labels aren't as easy to remove from their backing as they used to be. As a result, they tear a bit, which is very annoying, and it takes a lot longer to stick them on clothes and other objects.
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Response from Petit-Fernand
Hello Nadège, Thank you for your feedback? We are delighted that you like our products. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette