Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 818 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

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Mélanie Menard
Rating: 2 out of 5
Hello, I can't peel off the labels to stick them on the clothes. I've ordered from you before and this is the first time this has happened. Could you please send me another label. I can help with delivery costs if necessary. I remain at your disposal. Yours faithfully Mrs FOURNIER Mélanie
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Response from Petit-Fernand
Hello Mrs Fournier, We're sorry to hear that you're experiencing difficulties with the labels. To better understand the problem and analyze what may have happened, could you please send us photos of the labels by e-mail or call us directly? This will enable us to find an appropriate solution and help you as best we can. The C-MonEtiquette team
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Caitlin W.
Rating: 3 out of 5
The stickers are fine but it takes 2 weeks to receive them if you live in the UK. If I was aware at checkout that the shipping would take so long I would not have purchased the labels. There is fine print that says shipping takes 10 business days but you have to looks for it
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Cindy Brunel
Rating: 3 out of 5
I use the labels to mark my big boy's clothes and they are very good, machine washable. Perfect
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback! We're delighted to hear that the labels meet your expectations and are perfect for marking your big boy's clothes. Thanks again for your confidence!
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Aurélie Clauss
Rating: 4 out of 5
Wide range of products to choose from and customize. Very good quality. Not overpriced.
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Caterina T.
Rating: 2 out of 5
Unfortunately, I did not have the pleasure of receiving the labels. In the first order already late they kindly sent everything back to me, but this second shipment also failed. I hope to at least receive a refund.
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Response from Petit-Fernand
Good morning Caterina, we sincerely apologize for the inconvenience you experienced. The labels were sent twice, including one shipment made at our expense, and we are sorry that they did not arrive. We wanted to inform you that the refund has already been made. We thank you for your understanding and remain available for any further clarification. Good day, Chiara, Petit-Fernand
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Christine G
Rating: 4 out of 5
All in all, everything went well, the delivery times were good and respected, and the product conformed to my order. However, these were iron-on labels, which are applied using the greaseproof paper normally supplied! And the label booklet didn't include any sheets. It's this drawback that tempers my satisfaction.
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Marie Sylviane Tavel
Rating: 2 out of 5
Hello labels. Doesn't stick well, even when pressed hard. Peels off quickly with the first wash
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? The C-MonEtiquette team
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Mathilde Dutemple
Rating: 4 out of 5
C-MonEtiquette is an easy-to-use site. I ordered for the first time 3 years ago because I saw an advert on social networks, and I haven't been disappointed with my book of labels for everything (objects, clothes and shoes) this year I've only recommended object labels, and I've found it great to be able to choose the style of label you want rather than getting a book of different labels, and to be able to personalize them at any time.
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Céline Coté
Rating: 4 out of 5
very good product, very useful, products vary
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Annalisa
Rating: 4 out of 5
I paid extra to have tracking of the shipment. I had to contact customer service because the shipment has not yet been delivered and twice they replied that there is no tracking for my shipment. Very disappointed to have paid for a service that in fact was not given to me!!! ***Update of 13/09*** the company provided me with Italian tracking and apologized as the previous emails were automatic replies. The shipment arrived yesterday as they were responding to me. The product looks nice and neat and lives up to expectations. Aside from the hiccup, I would say that for the expense incurred the customer service is attentive.
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Causin E.
Rating: 4 out of 5
Price a little too high. That's why I don't give it the highest rating.
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Salma Jaafari
Rating: 4 out of 5
The only drawback is that the label has to be glued to another label to withstand washing. Otherwise perfect
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Client
Rating: 4 out of 5
beautiful quality
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Delphine M.
Rating: 2 out of 5
The 24-hour delivery, which is quite expensive, was not respected and I received my parcel 2 days later. Not normal. However, the prints were in order and there were no problems with the product.
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Julienne Oria
Rating: 4 out of 5
The product is small compared to the image, a little disappointed with the size, otherwise the rest is fine.
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Fsnt
Rating: 2 out of 5
Product did not arrive
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Response from Petit-Fernand
Buongirno Francesca, Thank you for contacting us. We regret to inform you that we have found no record of your request regarding the product not arriving. We will make sure to contact you as soon as possible to provide assistance. We remind you that for future needs, it is very important to contact us directly so we can offer you timely support. Thank you for your understanding. Clare, Petit-Fernand
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Mathilde Do Lago
Rating: 2 out of 5
Not great, doesn't hold on all garments, already found 5 labels in the washing machine, yet I put them on the garment label and pressed on them for a long time. A bit disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? This will help us solve the problem quickly. The C-MonEtiquette team
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Nathalie O
Rating: 4 out of 5
Very pretty and high quality water bottles. My only regret is that the straw bottle is a bit complicated to open for a 4 year old...it's not that logical and it leaks when you open it upside down. I also ordered 2 logs for the schoolbag, very pretty, but it's a shame they don't come with a little thread to hang them on. As for the labels, they're perfect - you can't really tell the size on the web, and in the back-to-school pack I'm missing labels for pencils and felt-tips.
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Julue Crambes
Rating: 4 out of 5
Labels received promptly but colors a little faded
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S. Quemener
Rating: 2 out of 5
Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...
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Response from Petit-Fernand
Hello, We're very sorry to hear that the labels didn't meet your expectations. We fully understand your frustration. We have just contacted you to discuss the situation and find a suitable solution. We hope to be able to resolve this issue quickly and satisfy your needs. The C-MonEtiquette team
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Perrine
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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Mélanie
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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Bc
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
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Chantel D.
Rating: 3 out of 5
A little disappointing this time round. I've used Petit-Fernand since my son started school, however this year the quality doesn't seem as good. The stickers aren't cut out sufficiently and when I attempt to remove them from the sheet quite a few have ripped. Hopefully it's just a bad batch but being I buy them a year at a time I just have to suck it up and deal with it until next time!
Response from Petit-Fernand
Hello Chantel, So sorry about this quality issue. We have sent a new batch of labels into production for you as a replacement, and hope you receive them soon. Have a wonderful day!
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Crystal Deforges
Rating: 4 out of 5
Well received the labels I ordered for my daughters. Plenty of choice to personalize them as you like and enough to stick on all the clothes. Thank you
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Bignotti
Rating: 4 out of 5
Good quality and fast shipping!
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Laura
Rating: 2 out of 5
My order didn't arrive at all and my little boy started school without any of his clothes labelled. Customer Services resent however I received someone else's order. Not reliable, would not recommend.
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Maud Sardin
Rating: 3 out of 5
Hello, quality labels. Conforms to the visual. On the other hand, the big negative point is the delay. I'm used to ordering them and this is the first year it's taken so long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We are pleased that the quality of the labels meets your expectations. However, we apologize for the longer-than-usual delivery time this year. We understand that this can be frustrating and apologize for the delay. The C-MonEtiquette team
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Nadiia Bilokin
Rating: 4 out of 5
The labels arrived, but it took a good 12 days... a little too long.
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Julie
Rating: 3 out of 5
Good self-adhesive labels, the quality is always there. The iron-on labels aren't as good, I was expecting something with more of a "fabric" feel, but they're still plastic. It's a pity, because I'd taken them for clothes where the label can itch on the neck, but in the end it's the same as the sticky ones, with less practicality. Maybe, on the other hand, they'll last longer... but that's not my intention, as clothes are meant to be worn. The new water bottles are great, but it's a shame we didn't adapt the new caps to the old bottles to take advantage of this evolution. Finally, the relay point didn't have the same opening hours as those indicated on the website, which is very problematic when you're working.
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Response from Petit-Fernand
Hello, Thank you very much for your detailed feedback. We are delighted that you like our self-adhesive labels and the new water bottles. However, we are sorry to hear that the iron-on labels and delivery service did not live up to your expectations. We have taken into account your comments about the feel of the iron-on labels and the lack of fit between the caps and the old bottles. This feedback is valuable to us and will help us to improve our products and services. As for the problem of your relay point's opening hours, we understand that this can be frustrating. The C-MonEtiquette team
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Mary Calais
Rating: 4 out of 5
Unfortunately "C-Monetiquette" reversed my order with that of someone else. But they quickly took charge of my complaint and called me quickly by phone. So I got my labels after the start of the school year, which was a pity. But the quality is good and the labels are great!
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Anissa
Rating: 2 out of 5
Unfortunately, most of the labels fell off after the 1st wash.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels did not meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. All the best, The C-MonEtiquette team
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Clémentine
Rating: 3 out of 5
The labels are very pretty. The ones for the objects hold very well, but the iron-on ones come off after just one wash. And yet I left the iron on the label for longer.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback on the labels and their design. We are pleased that the object labels meet your expectations. However, we're sorry to hear that the iron-on labels don't hold up as expected after washing. To solve this problem, could you please contact us with photos of the labels peeling off? The C-MonEtiquette team
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Venecia P.
Rating: 2 out of 5
Ordine effettuato 28/08…mia figlia inizia scuola il 12/09 e ancora niente…penso non arriveranno più visto altre recensioni negative…regalate 14 euro circa! Mai più
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Lilly Gabay
Rating: 2 out of 5
I ordered three packs, and the different label pages were mixed up in the packs.
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Response from Petit-Fernand
Hello, We understand that mixing label pages in packs can be inconvenient. However, we hope that this does not affect the use of your labels and that you manage to use them despite this incident. If you need anything else, please don't hesitate to contact us. The C-MonEtiquette team
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Cindy Gaudinot
Rating: 4 out of 5
Top for putting on business
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Emilie M.
Rating: 4 out of 5
It's a shame there aren't any of the old formats, but otherwise top design and quality. I recommend it because it's so practical!
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Julie Hubert Dromzee
Rating: 3 out of 5
I've been ordering for a long time but I find that the quality is deteriorating a little. It's a shame. I'm still satisfied, but not 100%.
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Response from Petit-Fernand
Hello, Thank you for your loyalty and for taking the time to share your impressions. We're sorry to hear that you've experienced a deterioration in quality. We value your feedback and take it very seriously. We strive to maintain high standards and will pass on your comments to our team to assess where improvements can be made. The C-MonEtiquette team
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Julie Masetto
Rating: 4 out of 5
Very practical labels for my part sticky hold very well! The little bmole is a bit small for my taste! And the delivery was a bit long compared to the reviews I'd read before.
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Ambre Gaumet Marante
Rating: 4 out of 5
Order received very quickly, but has a defect in the cutting area, there is a slight white border on the left side of each label.
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