The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The labels I received are not what I ordered. They arrived very quickly but I am disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Our Customer Service has just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Valerie FERTE
Rating: 2 out of 5
All my name and surname labels come off in the wash and stick in the drum of the washing machine.
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Response from Petit-Fernand
Hello Valérie, Thank you for taking the time to leave us your comment. We are very sorry that your labels are coming off after washing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Laura NUNEZ
Rating: 2 out of 5
I placed a back-to-school order for the children. It took 10 days for delivery, but I still hadn't received it, so I sent an e-mail. An automatic reply was sent to me at first, giving me 2 options. I chose to return my order. Then another e-mail telling me that my order had left and to wait. But there's still no news of it and no reply from you informing me of the progress of my claim. I understand that we're in the summer, so I'll be patient. Even if I think it might be complicated for me to prepare for my children's return to school.
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Response from Petit-Fernand
Hello Laura, We're sorry to read your message. Our Customer Service department has just contacted you again to help you. In the absence of a return from you, we thought your order had been delivered. Have a nice day, Camile C-MonEtiquette
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Nadège Thibault
Rating: 3 out of 5
I find that the self-adhesive labels don't stick very well this time.
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Response from Petit-Fernand
Hello Nadège, Thank you for writing to us. As you've seen with your previous orders, it's not normal for your iron-on labels not to stick. Consequently, our Customer Service department has just contacted you by e-mail to help you. Have a nice day, ? Camille C-MonEtiquette
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Cindy
Rating: 4 out of 5
Convenient, clear and fast, plus a promotional code that I was able to take advantage of. I'll tell everyone about it.
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Angélique Boulanger
Rating: 3 out of 5
Hello, it's a shame to offer a discount code and not generate it automatically at the time of payment. As a result, I did not benefit from the 20% discount.
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Response from Petit-Fernand
Hello Angélique, We're sorry you weren't able to take advantage of this offer. It was a promotional code that you had to enter at checkout. However, other offers will be available to prepare for back-to-school if you'd like to take advantage of them? Have a nice day, Camille C-MonEtiquette
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Elodie
Rating: 4 out of 5
Ordered for several years , Nothing to say perfect .
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Invité
Rating: 4 out of 5
Very practical and resistant to repeated washing. Fast delivery.
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Alexandre Malhiere
Rating: 4 out of 5
Like every year, I place my order and I'm not disappointed.
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Carla Bustelo
Rating: 2 out of 5
The labels/stickers are getting smaller and smaller and they take longer and longer to arrive. I do not know if I will repeat the truth, before they were much better and more quantity and bigger.
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Response from Petit-Fernand
Hello, We vary the sizes of our products to better suit the needs of parents. We are working with the carriers to ensure that the delivery times they advertise are met. We are very sorry for this inconvenience. Good day, Monica Petit-Fernand
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alain mec.
Rating: 4 out of 5
Hello, Despite a malfunction of paypal, which had initially made me give up my wish to buy, I placed an order anyway, because paypal has quickly recovered! I was completely satisfied with the receipt of our order.
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Y.K.
Rating: 4 out of 5
The stickers are very difficult to remove. In some cases, the foil comes off with the rest.
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Response from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Anne-Sophie Riquoir
Rating: 2 out of 5
Practical gourd for a child, but not even 1 month after I bought it, the patterns have peeled off and disappeared!!!! 24e the gourd we hope better quality!
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Response from Petit-Fernand
Hello, we are sorry that the quality of our products does not suit you. We will try to find a solution to your problem. Have a nice day, Eva - C-Monetiquette
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Ana Ruiz
Rating: 3 out of 5
I have ordered 3 times already because I like the design possibilities they offer as well as the quality, but they ALWAYS give a lot of problems with shipping. They should consider changing their shipping agency.
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Response from Petit-Fernand
Hello! We are very sorry for the delays and delivery problems during your orders! We take your feedback into consideration and we will see what we can do to provide a faster and smoother delivery. Good day, Monica
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Maud Pouilloux
Rating: 4 out of 5
Not enough little labels for pencils! Otherwise, we'll have to see whether the labels hold or not...
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Oxana S.
Rating: 2 out of 5
With my first order I was thrilled, but with my second order I was a bit disappointed with the price and delivery :( There was something cheaper.... . And of the same quality
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Response from Petit-Fernand
Hello, we are sorry that your order did not meet your expectations. We have just contacted you to get more information about this. Have a nice day, Elise, Customer Service EsIstMeins
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FloP
Rating: 4 out of 5
Every year I order back-to-school labels and the kids love them because there's so much choice.
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Gabriele
Rating: 4 out of 5
Very cute and they stick well , the ones for the items are amazing because I washed the water bottles and snack holders always in the dishwasher and the sticker stayed there for two years!
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Response from Petit-Fernand
Good morning, your compliments fill us with joy! Thank you for choosing our products. ?? Elise, Petit-Fernand
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Laure Foulon
Rating: 4 out of 5
Very professional company that is responsive and does everything to satisfy.
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Pauline
Rating: 3 out of 5
I bought two water bottles and two snack boxes for children. Considering the price paid, I'm rather disappointed that the personalization is limited to stickers (rather poorly) glued and I expected the children's names to be engraved or heat sealed. But fast delivery, good communication with the seller.
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Response from Petit-Fernand
Hello Pauline, We're sorry to hear that the labels didn't live up to your expectations. However, our customizer is there to help you get the best possible idea of our products before you place your order. We wish you a wonderful summer? Eva - C-Monetiquette
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Nicolini
Rating: 4 out of 5
Very good products, they keep the freshness it is top small downside the smell and taste of the plastic straw of the gourd child I took time to get rid.
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megane fontaine
Rating: 4 out of 5
Received quickly, quality as expected, labels as expected
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So
Rating: 4 out of 5
The choice of background, font, color, etc. allows for real personalization. For the gourd I was expecting an engraving and not a sticker.
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Amandine S
Rating: 4 out of 5
Customizable labels in different colors and sizes. For little ones, the left and right labels are a great help. Indispensable for school, camp and leisure centers. A small budget is required, as many are needed.
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Luce
Rating: 4 out of 5
Fast delivery, order conforms and is well presented.
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Heidi P.
Rating: 2 out of 5
48h production time is a lie. I kindly let the weekend pass and then asked about it. Automated answer that there was just a lot of orders and a direct one that the stickers had already been sent. Should wait 10 days, if nothing is there yet, contact me again. 8 days later, I received an automated email saying that the stickers had now been dispatched. 13 days after ordering, the labels arrived. Addendum: The response from es ist meins is kind of cheeky. When I asked, I received an automatic reply that there was a lot going on at the moment and a direct reply that my order was supposedly on its way. The info mail about the shipment came 11 days after ordering. The post office was quick. They didn't even need 48 hours.
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Response from Petit-Fernand
Hello, Thank you for your review. Unless otherwise stated on our website or an information email is sent (like the one you received), our orders are dispatched within 48 hours. However, we have no control over the postal service and the delay of La Poste or Deutsche Post. Have a nice day, Elise, EsIstMeins
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cliente
Rating: 4 out of 5
Order arrived on time and as expected. The labels are perhaps a little larger than I thought but I hadn't paid much attention. I'm sure it will fit. Thank you very much!
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Maria Cruz Torralba Navarro
Rating: 4 out of 5
This is the third order I have placed with Petit-Fernand because of all the labels I have tried, they are the ones I like the most.
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Kastriot Cami
Rating: 4 out of 5
I've been buying from this site for years now and everything is perfect: quality, care, shipping etc.... However as a regular customer it would have been nice to have had a small discount when placing the order. That's the only reason I didn't give it 5 stars.
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Maoulida
Rating: 4 out of 5
My experience with this company was making the labels for my daughter's summer camp. She glued them herself, which meant total autonomy for the children and less work for the parents.
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Anna FERNANDES
Rating: 4 out of 5
Fast delivery, easy ordering
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Delannoy Martine
Rating: 4 out of 5
I am delighted with my order. It was sent quickly and the item was exactly what I wanted.
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Lilia
Rating: 3 out of 5
Stickers are fine, but it took a month to deliver them.
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Response from Petit-Fernand
Hello! Thank you for your comment. We are sorry to hear that the delivery took too long. Your satisfaction is important to us, so we have changed our shipping provider to make sure our customers receive it as soon as possible. good day! Monica Petit Fernand
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Clémence Fourneau-Mijno
Rating: 3 out of 5
Jen has been ordering for 3 years now! These labels are always so practical. On the other hand, the quality seems to be declining, and the labels I've received are very difficult to remove from the backing, which is a shame. Let's hope they last as long as the others.
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Response from Petit-Fernand
Hello Clémence, First of all, many thanks for your loyalty? We're very sorry about this incident. As you've seen in the past, your labels shouldn't be difficult to remove from their holders. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Stephany T.
Rating: 4 out of 5
Nice idea, useful and convenient x those who, like me, have neither time nor desire to stand there writing and sticking labels on every kindergarten/school accessory. As for shipping, they are too strict, which is why I did not put 5 stars, as on a very large order, they would charge me for shipping (despite reaching 49 would be free) and I had to have it delivered to a pickup point in my area to avoid the charge.
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Response from Petit-Fernand
Good morning, thank you very much for your positive comment! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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Steffi
Rating: 4 out of 5
The service is great, only the delivery to Germany takes a little longer. But if you can plan for it, it's not a problem.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Yes, we are a French company, so delivery may take a little longer. Have a nice day, Elise, EsIstMeins
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Célia FLORES
Rating: 3 out of 5
I've been ordering every year for several years now, and I think it's a shame that loyalty isn't rewarded. I wanted to use a promo code received by email which was broken and a few days later I received another one even though my order had been placed. Apart from this, like every year, very fast delivery.
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Response from Petit-Fernand
Hello, thank you very much for your loyalty!?? We try to regularly put in place offers during the summer so that you can prepare for the new school year with peace of mind. We are sorry that your order was placed between two promotions. However, we hope you will be completely satisfied with your order :) Have a nice day, Camille C-MonEtiquette
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Julie
Rating: 4 out of 5
Great service, nice and practical labels
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lénaïg jardiné
Rating: 2 out of 5
The stickers do not peel off well ....
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Response from Petit-Fernand
Hello, Thank you for contacting us. We're very sorry to hear about this problem. Your labels should not be difficult to remove from their holders. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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