Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 850 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

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Amelia Ovcinicov
Rating: 3 out of 5
The labels are pretty but too expensive
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. Have a nice day, Elise, C-MonEtiquette
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Ocy The
Rating: 2 out of 5
Quick and careful delivery BUT: My son's forehead is stuck in the cap when he drinks. There's a small hole to release the air when he sucks through the straw, but as soon as the bottle is turned upside down, all the water comes out through it. I'd have to think of a one-way valve to avoid this problem, or I'd have to use scotch tape, but when he sucks for too long, it depressurizes and all the water comes out through the seal, so in any case he gets soaked. The quality of the materials is very average, and once you've dropped the stroller, the paintwork is already damaged and marks are visible on the cap.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. However, without the small hole in the cap, your child would not be able to suck to drink. I've just contacted you for more information on this subject. Have a nice day, Elise, C-MonEtiquette
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Vanessa Mariño
Rating: 2 out of 5
I never received the order
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Response from Petit-Fernand
Good morning, We are sorry to read your message. Our customer service team has contacted you by email to help you with this situation. ?? Hello, Camille Petit-Fernand
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Scalisi C
Rating: 3 out of 5
the labels are of good quality but the prices have become too expensive.too bad
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Response from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. You can also subscribe to our newsletter to make sure you don't miss out. Have a nice day, Elise, C-MonEtiquette
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Marzena L.
Rating: 3 out of 5
The stickers are great, but they couldn't send me a rubber seal for the bottle. The bottle is therefore unusable!!! Too bad!
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Response from Petit-Fernand
Hello, unfortunately I can't find any contact from you, neither by e-mail nor by phone. We will get in touch with you for further information. Have a nice day, Elise, EsIstMeins
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Maria Johanna
Rating: 2 out of 5
I had ordered before and they arrived safely. Great. But this last order did not arrive. I emailed customer service and they gave me 2 options: either return the order or reorder it. I chose to do it again. That was over a week ago. 6 days ago they sent me an email that due to the large volume my order would be delayed 2 more days to be manufactured from the email. I check the order status and 6 days later it says in production. Nothing has arrived. This time I am very disappointed. I will write to customer service again to discuss it and ask for a refund and it will be the last time I order. And I love your stickers and your work. What a shame. They should improve on that and deliver what they say when an order doesn't arrive.
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Response from Petit-Fernand
Good morning Maria, We are sorry to hear about this incident with your order. The second shipment had also been sent but Correos did not manage to deliver it to you. After our conversation we have refunded your order in full. However, we hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Catherine Gaudet
Rating: 3 out of 5
I have been ordering for 7/8 years for my 2 sons (schools and camps) and recently for my mother (Ehpad). I have noticed a sharp decline in the quality of the labels, especially for clothing, whether iron-on or to be applied to the clothing labels. I follow the recommended application and waiting period. The labels come off in the wash and are difficult to catch on their backing. I am very disappointed and do not recommend your products. I should have changed a long time ago.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. I've just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Romain Da Silva Barbosa
Rating: 4 out of 5
Fast delivery, intuitive site.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Sandra
Rating: 2 out of 5
I still haven't received anything.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Anne Louvet
Rating: 2 out of 5
My iron-on labels come off after washing and even after rain.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with your labels. We have just contacted you in order to find a solution together! Have a nice day ?
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Nathalie
Rating: 3 out of 5
The labels are large, unlike the competition. Personally, I was expecting something smaller and more discreet.
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Response from Petit-Fernand
Hello, The dimensions of our labels are clearly indicated on our website, so that everyone can choose what suits them best. What's more, we offer a variety of different sizes and formats, so there's something for everyone. ?? A lovely evening, Sarah-CMonEtiquette
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Melanie Lepoutre
Rating: 3 out of 5
The first names of 2 of my children are on the same booklet. They were ordered separately for convenience.
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Response from Petit-Fernand
Hello, We are sorry that the presentation of your order does not correspond to your expectations. Unfortunately, we only send packs in separate checkbooks. If you have any special requests, please do not hesitate to contact our customer service department!?? A lovely evening to you, Sarah-CMonEtiquette
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Cyrielle
Rating: 2 out of 5
The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.
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Response from Petit-Fernand
Hello Cyrielle, We're sorry to hear about this problem with your label order and have just contacted you to help you. ?? Have a nice day ? Sarah- CMonEtiquette
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Le Guelaff
Rating: 4 out of 5
Products totally in line with my expectations. Only the choice of colors was limited, too bad
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Marine Orth
Rating: 4 out of 5
Accessible product Clear, precise website Wide selection
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Christiane Toutsch-Dodion
Rating: 4 out of 5
Labels conform, but delivery time much too long. I needed a label to mark gifts, unfortunately I had to give the gifts without labels.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Julie Rivoire
Rating: 3 out of 5
Fast delivery Very pretty gourd but seems fragile. Bought for my daughter's summer camp. On its first day, the gourd was all damaged with the outside decoration missing. The straw came off...and was lost...
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Response from Petit-Fernand
Hello Julie, We're sorry to hear about the problem with your daughter's gourd. We've just contacted you to try and find a solution! Our customer service is available from Monday to Friday to help you, so don't hesitate to call us if you have any problems with your order...? Have a nice day, Sarah- CMonEtiquette
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Carine Forgerit
Rating: 4 out of 5
Convenient to use, fast shipping, as described. No complaints.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Mikiie Rom
Rating: 3 out of 5
Good, but a few flaws on some of the label pages. Otherwise good rendering!
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear that some of our pages are faulty. In order to help you as much as possible, we have just sent you an e-mail. Don't hesitate to contact our customer service team, we're here to help you! Have a nice evening? Sarah- CMonEtiquette
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Helene
Rating: 3 out of 5
Disappointed I thought that the label could be stuck anywhere on the textile of the clothes and in fact it only sticks on the brand label of the clothes.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're not completely satisfied with your labels. However, it is clearly stated on the product sheet of our website and on the checkbooks received that our self-adhesive clothing labels are only intended to be stuck on clothing labels. Have a nice evening? Sarah-CMonEtiquette
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M Cherfouh
Rating: 3 out of 5
I find the labels rather nice, I tested a machine wash no problem nickel but what I dislike is that you can remove the label easily without too much effort and a child can do it and I chose these labels precisely for school.
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Response from Petit-Fernand
Hello, we're sorry that our self-adhesive labels don't fully meet your expectations. This range is designed to withstand the washing machine and tumble dryer, but can indeed be removed by pulling on it, in order to facilitate the resale or donation of garments unlike our iron-on labels which cannot be removed.?? A lovely evening to you, Sarah-MonEtiquette?
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Anissa Annette
Rating: 4 out of 5
Good quality products, fast delivery. Would recommend!
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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1000696189
Rating: 3 out of 5
I've been a customer of C mon étiquettes for many years, and unfortunately there was a shipping error on my last 2 orders, even though the correct address was up to date on my account. Fortunately, Elise from customer service was reactive and reshipped my order at their expense. I don't understand how this could happen 2 times in a row a year apart. So I'm wondering whether I should recommend them again.
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Response from Petit-Fernand
Hello, thank you for your feedback. Our teams were able to detect the reason for these erroneous receipts so that this does not happen again in the future. We are sincerely sorry that this has happened to you on two occasions and hope to see you again for future orders ? Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
Very satisfied, beautiful work
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Monia Akiémé
Rating: 4 out of 5
Easy to use and efficient
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Marina Zmyslowski
Rating: 4 out of 5
The product I ordered was not what I needed.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Cindy Chevreux
Rating: 3 out of 5
I've been ordering from Monetiquette since my eldest went back to school. The labels are beautiful and they love to personalize them themselves. On the other hand, they're holding up less and less. Over the course of the year, many of them have been removed and things have ended up being lost. I ordered them this month for the start of the new school year in September, received them promptly, put them on each of the crayons to get a head start since we'll be going on vacation soon, and the next day when I showed them to my son, half of them had already partly peeled off. What a shame!
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Response from Petit-Fernand
Hello Cindy, Thank you for taking the time to write to us. We are very sorry to hear that your labels are coming off. Our Customer Service has just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Kwok Ma
Rating: 3 out of 5
I had to repeat the order 2 times because I could no longer find my current basket. This happened when I had to interrupt the order because my daughter was getting into mischief...I came back about 1/2 hour later and my basket had been reset.
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Response from Petit-Fernand
Hello, We're sorry to read your message. It must be a connection problem or a computer problem. In fact, your products are available for several hours in your basket, especially if you make your purchase from your customer account. We hope your order has finally been processed. Have a nice day, Camille C-MonEtiquette
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Hamet M?Lodie
Rating: 4 out of 5
Very nice label, but thinner ones for pens, felt-tips and crayons would be great.
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Response from Petit-Fernand
Hello, thank you very much for your positive feedback, which makes us very happy! We already offer mini labels? Have a nice day, Elise, C-MonEtiquette
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Nelly
Rating: 4 out of 5
As usual
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Mme Micha Brigitte
Rating: 4 out of 5
The variety of designs, colors and fonts allows for real customization. Now it's time to test them over time.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Anaïs Gilet
Rating: 3 out of 5
Nothing to say about the labels, but they were delivered when it was raining, in a simple envelope. As a result, I have damaged labels.
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Response from Petit-Fernand
Hello Anais, We're sorry to hear that your labels were damaged during delivery. We have just contacted you to find a solution! Have a nice day? Sarah- CMonEtiquette
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Colette Gabillet
Rating: 4 out of 5
easy to order
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Karolin M.
Rating: 4 out of 5
Nice selection, fast delivery. Simple processing. Unfortunately I ordered for two children, two different names and it arrived in a booklet. That's a real shame.
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Response from Petit-Fernand
Hello, We actually deliver in a single booklet if it is not a pack. Please call us next time after ordering so that we can make the necessary arrangements and send you separate booklets. ?? Have a nice day, Elise, EsIstMeins
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Marie-Odile De Freitas Fernand
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Julie
Rating: 4 out of 5
I had some delivery problems but everything was fine. It's a shame I had very little feedback from customer service, but all's well that ends well. The kids are happy. I'm off to prepare for the start of the new school year. Thank you very much for solving the problem.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Amandine
Rating: 3 out of 5
Very nice labels, but delivery was complicated because the envelope was almost all torn on receipt. Thank you for the return, a very commercial gesture on your part :)
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Response from Petit-Fernand
Hello Amandine, We're sorry that the envelope was damaged during delivery. We have just contacted you in order to help you.?? Have a nice day ? Sarah, CMonEtiquette
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Kerry
Rating: 3 out of 5
Loved that I was able to pick colours and design to go on the labels but the longevity of the labels aren't there in comparison to other labels I've previously used. The clothing labels aren't even lasting the academic year! I really wanted to convert to these but sadly I've been left disappointed.
Response from Petit-Fernand
Hi Kerry, Thank you for your feedback. We are really sorry to hear that. We do not have all the informations we need to contact you, please our customer service so that we can help. Chiara, Petit-Fernand
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L N
Rating: 4 out of 5
Fast delivery, good quality
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Carmen Manrique
Rating: 4 out of 5
I value the quality and design of the products purchased. In addition, the personalization of the products makes them special in our home.
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