The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately I received the wrong order. I wanted to order labels to stick directly on objects and clothes. Unfortunately I got labels that require ironing. Not possible to use. So unfortunately I have to throw them away.
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Response from Petit-Fernand
Hello Melissa, Thank you for your message. However, it looks like the labels you ordered match the ones you received. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Emilie
Rating: 3 out of 5
Big delivery problem. Weeks late. To make it up to you, you send me an e-mail and tell me I'll get an extra present... A page of iron-on stickers... Or Christmas stickers, I don't know. Anyway, I'm pretty disappointed this time.
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Response from Petit-Fernand
Hello Emilie, We're sorry for the delay with this free test. You will receive a feedback questionnaire next week. Have a nice day, Camille C-MonEtiquette
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Vanessa Recher
Rating: 3 out of 5
Long delivery time and no way to track the shipment
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Response from Petit-Fernand
Hello Vanessa, Thank you for your feedback. We apologize for the delay. As for our labels, we hope they meet your expectations. Have a nice day, Camille C-MonEtiquette
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Aurore Lieutenant
Rating: 3 out of 5
The labels are perfect, nothing to complain about. But the waiting time for shipment is far too long in my opinion. Over a week to receive an envelope... that's far too long. Once I'd received it, I didn't need it any more, as the little one had already left the day before. So it was a high price to pay for a slow shipment. I had to fall back on labels from supermarkets. They're not personalized, but much cheaper.
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Response from Petit-Fernand
Hello Aurore, Thank you for your message. We are very sorry for the delay in delivery. We hope you will be able to use your labels in the future. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
The kit is very nice. My son likes it a lot?
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Blanca Morales
Rating: 2 out of 5
The labels come off even before the first wash :(
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Response from Petit-Fernand
Hello Blanca, Thank you for your feedback. It's not normal for your labels to come off. We've just contacted you to find a solution. Have a nice day, Camille C-MonEtiquette
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Caro Line
Rating: 2 out of 5
Despite scrupulous adherence to the rules, the self-adhesive labels don't hold up very well. Considering the price, I'm disappointed... ! What's more, I was surprised to find that they were sent by green post (without tracking). Maybe that's why I read so many comments about bad delivery. I wouldn't recommend this site, whose quality is frankly average. And I wouldn't buy from it again either.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our labels are indeed sent free of charge and without tracking. However, they should not come off when washed. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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martina matray
Rating: 4 out of 5
I ordered some labels for my children's clothes, the delivery was a little delayed because it was just between the end of the year festivities. I liked the little additional papers so I could iron them on. The colors look better on the site, but I'm still satisfied.
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. It's true that during the holiday season, delivery may take a little longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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Céline Guihot
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello, Thank you very much for your opinion which makes us very happy! ?? Have a nice day, Elise, C-MonEtiquette
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Raquel Portero Bermúdez
Rating: 3 out of 5
The shipment was late and I was not notified that it was at the post office for pick up.
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Response from Petit-Fernand
Hi Raquel, We sincerely regret this situation. We hope that our products are to your liking, I hope that your order will be delivered directly to your mailbox. Hello, Camille Petit-Fernand
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Tricoli A.
Rating: 4 out of 5
great labels nice and functional
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Response from Petit-Fernand
Good morning Antonia, We are glad to hear that you are satisfied with your order and appreciate the quality! Your opinion is important to us, thank you for sharing it. Have a great day ?? Chiara Petit-Fernand
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Happy C.
Rating: 3 out of 5
The labels they used to produce were less thin (but obviously still very thin) but more resistant to washing. There should be more and choice of classic fonts (especially in bold, for more readability) and designs.
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Response from Petit-Fernand
Good morning, Thank you for your message. I'm very sorry to hear that. One of our operators will contact you later today to discuss it. Good day, Chiara Petit-Fernand
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Hanafi LAOUAR
Rating: 4 out of 5
A lot of waiting between preparation and dispatch, but the product conforms and we are satisfied.
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marie josèphe tronchet
Rating: 4 out of 5
Easy-to-access website for ordering. Well-made labels, no problem sticking them on a garment except on delicate fabrics.
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Álvaro López León
Rating: 3 out of 5
The product has not arrived. Edit: very quickly they have contacted me to find a solution.
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Response from Petit-Fernand
Good morning Alvaro, Thank you for your message. We have just contacted you to help you. We are sorry for this delivery anomaly with the post office. Hello, Camille Petit-Fernand
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Solenne
Rating: 4 out of 5
I ordered the crib pack. It looks great and is easy to use. I haven't yet seen how the labels hold up over time, as they're washed. I would have liked to have more clothes labels in the crèche pack.
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Nadine M.
Rating: 2 out of 5
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
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Response from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
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Nathalie Pichon
Rating: 4 out of 5
Fast shipping. Easy to obtain spare parts. Good quality water bottle: isothermal and screen-printed.
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Invité
Rating: 4 out of 5
Order as described and received very quickly
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Cristina A.
Rating: 4 out of 5
I always like the company, correct in timing and quality of products. Only note this time are on the new water bottles with plastic straw. They are functional and hassle free, only that the graphic printed on it, loses quality. It looks double printed, there is no depth to the design. I think it is due to the lining material of the water bottle itself.
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, it is important for us to know that you are satisfied with the timing and quality. Thank you for your advice, for any clarification do not hesitate to contact our customer service. Good day, Chiara Petit-Fernand
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Natalia
Rating: 3 out of 5
Excellent graphics, although there is no longer the Moon design that we really liked, only thing I noticed that the stickers come off a bit compared to before!
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Response from Petit-Fernand
Good morning Natalia, Thank you for your message. We are glad that you like the graphics very much. I am very sorry to hear about the resistance of the labels. One of our operators will contact you later today to discuss it. Good day, Chiara Petit-Fernand
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ariana
Rating: 4 out of 5
Perfect and fast delivery but I didn't receive the greaseproof paper with my notebook ....
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Invité
Rating: 4 out of 5
Good experience but average website
Response from Petit-Fernand
Hi, thank you very much for your feedback that is very important for us. Have a lovely day ?? Chiara Petit-Fernad
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aphinant D.
Rating: 2 out of 5
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
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Response from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
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Cliente
Rating: 4 out of 5
Following a defect on some labels, the after-sales service was reactive and competent.
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Celine
Rating: 4 out of 5
I love these customizable labels, they're perfect and really stand up to washing and drying.
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Carina
Rating: 4 out of 5
Great stickers. Good designs. Delivery ime isn't great but maybe because it's Christmas time
Response from Petit-Fernand
Hello Carina, Your opinion is important to us, thank you for sharing it. We are glad you liked the stickers and the designs. Thank you for your trust. Have a nice day ?? Chiara Petit-Fernand
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Bárbara
Rating: 3 out of 5
The package took longer than expected. I was worried because I entered the tracking and it said it was already delivered and it wasn't. Finally it arrived a day later when I had already written to claim. I ordered clothing labels for 3 different children who are not siblings. They sent the labels for 2 of the children together in the same booklet. The labels are very nice, though.
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Response from Petit-Fernand
Hi Barbara, Thank you for your message. We are sorry to hear that your order took so long to arrive with the post office. However, we are delighted that you like our products. Good day, Camille Petit-Fernand
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MARCELLA B.
Rating: 2 out of 5
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
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Response from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
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Aina P
Rating: 2 out of 5
The order arrived very late. And they mixed up the names of the orders.
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Response from Petit-Fernand
Hi Aina, Thank you for writing to us. Sorry for this error. However, we hope that the quality of our products is to your liking. Good day, Camille Petit-Fernand
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Fiona
Rating: 4 out of 5
Great price! Fast shipping and the stickers stick great. However, the printing could be a bit sharper and there could be more design options. Nevertheless, I would buy some there again next time!
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Response from Petit-Fernand
Good morning, thank you very much for your comment and your opinion and advice. They are very important to us. Have a nice day ?? Chiara EsIstMeins
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AG
Rating: 4 out of 5
The products are really great to personalize. Unfortunately, I was sent the wrong drinking bottle. Otherwise, my child loves the products.
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Response from Petit-Fernand
Good morning Angela, Thank you for your comment, your opinion is important to us. We are glad that you are satisfied with our products. Have a nice day ?? Chiara EsIstMeins
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Benedetta L.
Rating: 4 out of 5
the order arrived on time and the product seems very good to me, very good quality price. Benedetta
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Response from Petit-Fernand
Good morning Benedetta, Thank you for your comment. We are glad you are satisfied with the product and its quality. Have a good day ?? Chiara Petit-Fernand
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J. B.
Rating: 3 out of 5
Great quality, but it takes ages for the goods to arrive. I have waited up to 3 weeks.
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Response from Petit-Fernand
Hello, We are pleased that you like our products. However, we are sorry that your order arrived late. Have a nice day, Camille Esistmeins
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Fabrine B.
Rating: 4 out of 5
Very good quality! Take a while to deliver to England but there's no problem!
Response from Petit-Fernand
Hi Fabrine, That is great. Thank you for sharing your opinion. We are glad that you are satisfied with the quality of our sitcker. Have a nice day ?? Chiara Petit-Fernand
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Teresa Santos
Rating: 4 out of 5
The product is beautiful and of good quality
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Response from Petit-Fernand
Hello Teresa, Thank you very much ? Good morning, Camille Petit-Fernand
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Naichatou Diawara
Rating: 4 out of 5
I like the ease with which the label adheres, it's very practical and easy to use.
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Jessica GUYOT
Rating: 4 out of 5
Perfect as always. Just a downside this time on the shipment, I had taken a simple shipment, the letter arrived after more than a week after being notified of its shipment and torn on all part of the side I was lucky. Perhaps you should reinforce your envelopes? Not sure it's your fault though.
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Hyacinthe Digo-Mchindra
Rating: 4 out of 5
Quality labels and fast delivery
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Nadia
Rating: 4 out of 5
I'm very happy with the gourd, it's top quality and the motifs are well flocked. On the other hand, the plastic on top of the snack box is not quality, and the sticker is clearly visible.
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