Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Great products, but weeks for them to arrive. I since ordered two more sets and have been waiting over a month.
Response from Petit-Fernand
Hi, We are really sorry that your order took a while to arrive. Our customer service is always available to help you. Kind regards, Chiara Petit-Fernand
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Popclient
Rating: 4 out of 5
Never received my order, they replied to my email offering me a new order or a refund, quick response and kind staff! Thank you
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback. We are always here to help you and your satisfaction is our priority. Have a nice day, ? Elise, C-MonEtiquette
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Giada
Rating: 4 out of 5
Order arrived fast and on time
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Response from Petit-Fernand
Good morning Giada, Thank you so much for choosing us for your order and for writing a positive review. We are very pleased with it! ?? Have a great day, Chiara, Petit-Fernand
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Anónimo
Rating: 4 out of 5
Long delivery time
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Response from Petit-Fernand
Hello, We are sorry for this delay in delivery by Correos. We hope that everything is still to your liking :) Good day, Camille Petit-Fernand
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Donia Ben Sliman
Rating: 2 out of 5
Hello, the labels are very nice but it's a shame you didn't put them in a waterproof envelope... the envelope got soaked. The stickers don't stick very well any more and the labels for ironing on clothes, in my opinion, won't be as effective any more. Best regards. Donia Ben Sliman
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Response from Petit-Fernand
Hello Donia, Thank you very much for your feedback. We have tried to contact you by phone and have also sent you an e-mail so that we can suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Kgykgfukkjfryiokhvdfjk
Rating: 4 out of 5
I always order them for my children, I had a problem with my order not arriving, I contacted them and they sent it back super fast and free of charge, I love them.
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Response from Petit-Fernand
Hello, Thank you very much for trusting us ! We are delighted that you like them ? Hello, Camille Petit-Fernand
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Kiki
Rating: 3 out of 5
I'm a bit disappointed because the self-adhesive labels don't always stick well and I had to use several for one garment.
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Response from Petit-Fernand
Hello Hakila, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you so that we can offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Célanie Yvon
Rating: 4 out of 5
Fast, simple and efficient. As much for the personalization as for the reception of the product. I just need to add a few little characters that I find limited, otherwise it's very good.
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Response from Petit-Fernand
Hello Célanie, Thank you very much for your valuable feedback. We'll be sure to take note of your suggestion. ?? Have a nice day, Elise, C-MonEtiquette
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Patrick Gourdon
Rating: 3 out of 5
The site asks for a delivery address that you fill in, and finally sends the parcel to another location far, far away from the one you want, and a day later than promised. Tip: don't pay extra for delivery.
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Response from Petit-Fernand
Hello, We are very sorry that you have experienced difficulties with the delivery of your order. Unfortunately, we have no influence over the postal service and carriers. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
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Licia
Rating: 4 out of 5
Punctual and quite fast shipping service. The labels are not what they used to be. They come off after a few washes
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Response from Petit-Fernand
Good morning Licia, Thank you for your message. We are glad you are satisfied with the shipment and service. If you have any further questions about the labels, please do not hesitate to contact our customer service. We are available to help you :) Chiara Petit-Fernand
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Mireille
Rating: 4 out of 5
Hello, I'm sorry I can't track the shipment of my order, it's a shame... If the result is really up to my expectations. Thank you very much.
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Response from Petit-Fernand
Hello Mireille, We're sorry to hear that you're unable to track the progress of your order. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Mélanie Martin
Rating: 3 out of 5
Labels are difficult to separate from self-adhesive inserts
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Response from Petit-Fernand
Hi Melanie, Thank you very much for your feedback. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sarah Descamps
Rating: 3 out of 5
Nice, intuitive website. Fast shipping, but ecologically very shocking. I ordered 4 boxes of snacks, which were shipped in 2 cartons with tape firmly attached, even though all 4 boxes fit easily into a single carton. A waste of cardboard, Scotch tape and space in transit. It's worth noting, however, that the products are protected by cardboard rather than plastic bubble-wrap.
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Response from Petit-Fernand
Hello Sarah, Thank you very much for your feedback. We'll make a note of it and pass it on. Have a nice day, Elise, C-MonEtiquette
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Isabelle
Rating: 3 out of 5
So. Glad to have received the booklets of labels, except that I had to dismantle the two booklets ordered because the names of the children were mixed up, fortunately my husband saw it, not too cool ???
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. However, you can indicate when you order that you would like separate notebooks. You can also call us next time to make sure this is taken into account when assembling the booklets. Have a nice day, Elise, C-MonEtiquette
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Miot Billaux
Rating: 4 out of 5
Excellent, a very pleasant and understanding person on the phone. Thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback. We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
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Pammam
Rating: 3 out of 5
I've been ordering all these labels for years, and the girls are delighted to be able to choose everything, from the color to the decoration.
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Response from Petit-Fernand
Hello Pascale, Thank you for your feedback. Unfortunately, after checking, we can confirm that you ordered self-adhesive labels for objects and not for clothing. Have a nice day, Elise, C-MonEtiquette
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Mélissa Paternostre
Rating: 2 out of 5
Hello, Regarding the site and payments nothing to report ...? Delivery ok !on time and the delays are very short ?? On the other hand, I've been ordering from you for 3-4 years now +~ and unfortunately I find that the quality of the labels has gone downhill! Already not too much renewal in colors, design And especially what disappointed me, is the quality of printing and textile labels placed on coats end up on the backs of my children! Before, I never had to worry about the labels sticking too much? That's all in good spirit, because I really like your site and would recommend it. Best regards
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Response from Petit-Fernand
Hello Mélissa, Thank you very much for your very constructive feedback. We have just contacted you by phone and e-mail to discuss the details with you. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Alain Tim
Rating: 4 out of 5
Hello I am satisfied with the speed of delivery ... The new label models are not as good as before but still suit me ?? Thanks ? Alain Dilbeek Belgium
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Response from Petit-Fernand
Hello Alain, Thank you very much for your positive review and your suggestion, which we will take note of. Have a nice day, ? Elise, C-MonEtiquette
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Val?Rie
Rating: 4 out of 5
I made a mistake. I ordered labels to stick on the clothes and not to iron? Too bad my daughter's leaving Saturday morning, it's too late!
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Response from Petit-Fernand
Hi Valérie, Thank you very much for your feedback. However, we hope that you will be able to use these labels in the future. ?? Have a nice day, Elise, C-MonEtiquette
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Katharina H.
Rating: 4 out of 5
The stickers are very sturdy and very well printed. The different layouts also make them very flexible. Unfortunately, some of the adhesive labels do not stick to every fabric when washed or generally. But this is not always the case.
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Response from Petit-Fernand
Hello Katharina, Thank you for your order and your review. I have just contacted you for more information. Have a nice day, Elise, EsIstMeins
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Ginette In Toulouse
Rating: 4 out of 5
Fast and efficient service. Apparently good quality labels. Time will tell. Thank you.
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Response from Petit-Fernand
Hello Ginette, Thank you for trusting us with your order. We hope you will be completely satisfied with your order. Have a nice day, ? Elise, C-MonEtiquette
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Hubert Huleux
Rating: 3 out of 5
Very small bag a little disappointed
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Response from Petit-Fernand
Hello Élodie, Thank you very much for your feedback. However, all the dimensions of the bag you ordered can be found in the product description on our website. Have a nice day, Elise, C-MonEtiquette
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Maude
Rating: 4 out of 5
Very good quality products, delighted with my order. Just a pity that the snack box is difficult to open by my son's little hands (and even a little for me, you need strength in your fingers ^^).
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Response from Petit-Fernand
Hello Maud, Thank you very much for your feedback. We hope you won't have any problems with this box. We're here to help, so please feel free to contact us at any time. Have a nice day, Elise, C-MonEtiquette
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Michelle Harrison
Rating: 2 out of 5
The product WONDERFUL, the delivery service ... I was surprised to find the stickers in the mailbox without an envelope, no wrapping, they were just as they were. It is the 1st time this has happened to me
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Response from Petit-Fernand
Hi Michelle, Thank you for writing to us. We are sorry to hear that Correos delivered your order without the envelope, it has never happened to us before. However we are delighted that our products are to your liking. Thank you for your loyalty ! Good morning, Camille Petit-Fernand
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Alexandra Saychanh
Rating: 4 out of 5
I ordered a personalized water bottle for my daughter. I was very happy to receive it, and was first and foremost impressed by the finish. I found it very high quality! However, it seems that we received a faulty stopper. The after-sales service was very responsive and immediately sent us a new one, which we're waiting for :) Thank you
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Response from Petit-Fernand
Hello Alexandra, Thank you very much for your feedback. We have just contacted you to get more information on this subject. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Nk
Rating: 4 out of 5
The order to Germany went really well.
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Response from Petit-Fernand
Hello Natalie, Thank you very much for your great note, which we are very pleased about. Have a nice day, ? Elise, EsIstMeins
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Manuella
Rating: 4 out of 5
Very happy, fast shipping and very nice labels!
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Response from Petit-Fernand
Hello Manuella, Thank you very much for your positive note which makes us very happy. ?? We wish you a pleasant day. Elise, C-MonEtiquette
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Audguil
Rating: 3 out of 5
The labels are lovely, too bad the envelope arrived all wet. I hope they're not damaged.
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Response from Petit-Fernand
Hello Audrey, We've just contacted you to get more details about the status of your order. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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Alexandra Mausen-Bertemes
Rating: 4 out of 5
The website is great. The only downside is that shipping takes a very long time. For our order, we had to wait 10 days!
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Response from Petit-Fernand
Hello Alexandra, Thank you for leaving us a positive review. We're sorry that the shipment took longer than expected, but unfortunately, we have no influence over the post office. ?? However, we hope you are completely satisfied with your order. Have a nice day, Elise, C-MonEtiquette
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Alessia
Rating: 4 out of 5
I have been buying labels from them for a few years now. They should just improve the envelope where they ship that is not rainproof. Otherwise super! ??
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Response from Petit-Fernand
Good morning Alessia, Thank you for sharing your experience. We are happy that you are satisfied with the labels and thank you for your advice. Your opinion is important. See you soon ? Chiara Petit-Fernand
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Tonia Romani
Rating: 2 out of 5
The labels don't last more than 3 or 4 washes at 30 degrees and they were put on high steam with the iron...very disappointed?
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Response from Petit-Fernand
Hello Tonia, We're sorry to hear that you're experiencing difficulties with your labels. We've just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Angela
Rating: 4 out of 5
Really impressed with this company, I took a risk and it paid off. Unfortunately, the first lot of stickers didn't arrive. But the customer service was excellent, and sorted out sending us some more, for free, without any questions. The actual stickers are lovely, they look exactly like they do online. And have survived a wash so far. Looking forward to seeing how long they last.
Response from Petit-Fernand
Dear Angela, It makes us hapy to read your words. We are glad you are satisfied with the product and customer service! Thank you for your trust! Have a nice day ?? Chiara Petit-Fernand
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Ana Richard
Rating: 4 out of 5
I'm still just as happy with the labels :-) However, the last two orders have taken longer than usual to arrive, even though we're not in a rush period (back-to-school or whatever...) But still within the announced deadlines.
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Response from Petit-Fernand
Hello Ana, We're sorry to hear that delivery took longer than expected. However, we are happy to see that you are happy with your order!?? We wish you a pleasant day, Elise, C-MonEtiquette
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Juliette
Rating: 4 out of 5
Labels as ordered. I didn't realize I had selected 50! Quantity not visible enough for the customer. Could be a point for improvement
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Response from Petit-Fernand
Hello Juliette, Thank you very much for your feedback. We are taking your suggestion into account and will pass it on to the relevant team as soon as possible. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Celine Rellier
Rating: 4 out of 5
I ordered the labels for the shoes, the wooden label for the schoolbag and the isothermal water bottles with sports caps. The only downside is that the sport stoppers climb over time and become difficult for a child to open (limescale? Joint). One cap broke a little while ago (used a lot, no worries), but I discovered deposits/mould inside. Not being accessible under normal circumstances, it's difficult to clean/dry the seal inside the stopper. Maybe I'll go for another, more hygienic model.
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Response from Petit-Fernand
Hello Céline, Thank you very much for taking the time to detail your feedback on our products. We've just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Claire Chaineux
Rating: 4 out of 5
Well designed and clear site. Quality products. I've been using them for my children's labels for 6 years and have never had any complaints. Very good value for money
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Response from Petit-Fernand
Hello Claire, Thank you so much for your positive review, which touches us deeply. We're delighted to see that you've been placing your trust in us all this time! ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Isabelle
Rating: 4 out of 5
Nice customizable products. On the other hand, the automated messages generate errors that create unnecessary worries - a problem confirmed by email exchanges with Camille from Customer Service before I received my order. What's more, delivery times are actually much longer than advertised.
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Response from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. I've just contacted you to find out more about this automation. ?? Have a nice day, Elise, C-MonEtiquette
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Andreia Da Rocha
Rating: 4 out of 5
Good product quality in general Lunch box very pretty and the labels too. The case is a little too small and the zip is not as good.
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Response from Petit-Fernand
Hello Andreia, Thank you very much for sharing your opinion which is very important to us. We have just contacted you to get more information about this inconvenience. Have a nice day, ? Elise, C-MonEtiquette
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Maria
Rating: 2 out of 5
Unfortunately the stickers didn't arrive in the specified time. A full refund was given. Have used previously and always been good so guess this time they just got lost.
Response from Petit-Fernand
Dear Maria, Thank you for your message. We are really sorry for this inconvenience. all our apologies, and thank you for your trust. Have a lovely day, Chiara Petit-Fernand
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Son
Rating: 4 out of 5
Ordering was easy, delivery was fast. However, I have the impression that one of the lunch boxes comes loose after 2 trips through the dishwasher.
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Response from Petit-Fernand
Hello Sonja, Thank you very much for your feedback. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
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