The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very nice labels,which so far grandfather found in Italy.
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Response from Petit-Fernand
Good morning, Thank you very much for this positive note, which makes us very happy! ?? We wish you all the best for the holiday season. ?????? Elise, Petit-Fernand
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Manon
Rating: 4 out of 5
Beautiful products, fast delivery.
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Hannah
Rating: 4 out of 5
Good product
Response from Petit-Fernand
Hi Hannah, Many thanks for your words and your trust. We are glad you are satisfied with our products and their quality ?? Have a lovely day! Chiara Petit-Fernand
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SERGE GISONNI
Rating: 4 out of 5
Everything is exactly as described
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Marlene Diot
Rating: 4 out of 5
Top-notch, well-made label
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Martina Castanera Berdala
Rating: 4 out of 5
Fast and beautiful product
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customer
Rating: 4 out of 5
Simple and efficient
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Raquel Salas Campos
Rating: 3 out of 5
It takes too long, otherwise the labels are fine.
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Response from Petit-Fernand
Hi Raquel, Thank you for your message. We are sorry for this delay in delivery by Correos. However, we are delighted to read that you like our products. Good day, Camille Petit-Fernand
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Marianne
Rating: 3 out of 5
Very disappointed to see that my entire order of labels was put in the same booklet even though there were 2 different names, making it impossible to offer them.
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Response from Petit-Fernand
Hello Marianne, Thank you for writing to us. We are sorry that your order did not bring you complete satisfaction. In fact, we only send our labels in different booklets for our Packs. Labels ordered independently are sent in the same booklet. Have a nice day, Camille C-MonEtiquette
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Maria Angeles GS
Rating: 4 out of 5
This is the second time I order because the first one went very well, I hope this one goes very well. I want them for my mother who is in a nursing home and they are like the first day and are very washed.I will not hesitate to order again,I advise it.
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Response from Petit-Fernand
Hello Maria Angeles, Thank you very much for your confidence ? Hello, Camille Petit-Fernand
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Zoe
Rating: 3 out of 5
The gourds are very pretty. However, they're fragile and there's already some color coming off one bottle. And one of the three bottles we received already had some color missing at the bottom. I was a little disappointed with my purchase, as the bottles are rather expensive.
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Response from Petit-Fernand
Hi Zoe, Thank you for your comment. We're sorry to hear about the color problem with your water bottles. We've just emailed you to find a solution. Have a nice day, Camille C-MonEtiquette
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client(e)
Rating: 3 out of 5
The service is fast and efficient, the labels are really nice to stick on, but in 3 washes 3/4 of the iron-on labels ended up in the machine's drum, I'm really disappointed.
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Response from Petit-Fernand
Hello, thank you for your message. We're sorry to hear that your iron-on labels are coming off. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Kunde
Rating: 4 out of 5
Despite an initial incorrect delivery, the replacement delivery reached the recipient as requested.
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Response from Petit-Fernand
Hello Michael, We are pleased to read that your order has arrived safely. We hope you like it very much! Have a great holiday season, ?????? Elise, EsIstMeins
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Sara
Rating: 4 out of 5
Really nice product in graphics and materials, customizable in many ways, live true to the render. Order processed quickly. It would be nice to be able to customize the front face of the ball as well (e.g. Phrase in Italian) and be able to choose from different ribbons.
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Response from Petit-Fernand
Hi, Thank you very much for choosing Petit-Fernand for your order. We are very happy to read your positive feedback and will take note of your suggestion. ?? We will pass it on to the rest of the team. We wish you a happy holiday season. ?????? Elise, Petit-Fernand
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Auré De
Rating: 4 out of 5
Fast delivery. Easy to use website. However, I find the clothing labels too big.
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ribeaucourt sebastien
Rating: 3 out of 5
Hello, I'm happy with the shoe labels, but for clothes I find that after a few washes, they come off. Too bad
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Response from Petit-Fernand
Hello, Thank you for your message. Your labels should not come off after washing. In order for us to help you, please send us an email at [email protected] with your order number. Have a nice day, Camille C-MonEtiquette
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ELSA
Rating: 4 out of 5
The product ordered corresponds to the one received. Delivery times were respected.
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Costanza
Rating: 3 out of 5
Unfortunately this time did not go very well, the delivery was very late and the caps on the water bottles are defective because they do not close well. It's a real shame because the water bottles are very nice but with the cap open they are not functional
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Response from Petit-Fernand
Good morning Costanza, Thank you for your comment your feedback helps us to improve our service and products. We are sorry about this. Our team had sent you back the water bottle cap as a solution to this quality anomaly. We thank you for your trust and wish you a good day! Chiara Petit-Fernand
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Jessi
Rating: 2 out of 5
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
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Response from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
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Jean Pierre
Rating: 4 out of 5
Labels as expected and fast delivery
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Sandra
Rating: 3 out of 5
The labels themselves are very high quality and beautiful. I have deducted two stars because I would like smaller labels for items, for example, and the delivery time was very long.
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Response from Petit-Fernand
Hello Sandra, We already offer mini labels. However, we are sorry that the delivery time took longer than expected, but we have no control over the postal service. It's good that you like our labels. Have a wonderful holiday season, ?????? Elise, EsIstMeins
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Elsa
Rating: 4 out of 5
Fast delivery, but the labels come off easily after washing. It would be great if you could make some with characters that children love, patrol, princess, Disney...
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Martinez I.
Rating: 4 out of 5
Products as described, value for money absolutely consistent super efficient customer service.
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Response from Petit-Fernand
Good morning Ilaria, thank you for sharing your experience. We are glad you are satisfied with our labels and customer service! See you soon for a new order ?? Chiara Petit-Fernand
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Geraldine R.
Rating: 3 out of 5
The labels are just like what I ordered and that's great. This is my 1st order and I tested the pack with several formats to get an idea. However, I'm rather disappointed because after a few washes, the iron-on labels are already coming off... Too bad.
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Response from Petit-Fernand
Hello Geraldine, Thank you for your feedback. It is not normal for your labels to come off after a few washes. Please contact our customer service department with your order number at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
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AVE
Rating: 3 out of 5
I have previously ordered from a similar Spanish company when I lived in another country and the order arrived very quickly. My order at Petit-Fernand took more than two weeks, if not longer. And now I live in Spain and it was not only the shipping but also the production time. The clothing stickers have come off with the washes, compared to the other brand that never came off. What I like the most however are the stickers for notebooks or books because you can have a variety of them on a single page.
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry for this delay both in delivery by Correos and in manufacturing. As for your clothing labels, it is not normal for them to peel off. You can contact us at [email protected] with your order number so that we can help you. Good day, Camille Peti-Fernand
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Begoña Martínez Álvarez
Rating: 4 out of 5
They handled the order super fast. the adhesive labels for objects do not peel off with use, they give very good results and the ones for clothes are easy to put on and do not peel off with washing.
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Lucia RP
Rating: 2 out of 5
Everything arrived correctly, Pere took too long to send, it is an aspect that should be improved.
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Response from Petit-Fernand
Hi Lucia, Thank you for your message. We are delighted to hear that you like our products. Regarding the delivery, we are sorry for this delay. We are looking for alternatives so that this does not happen again. Good day, Camille Petit-Fernand
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Rouguiatou Dia
Rating: 4 out of 5
Beautiful label, practical and fast delivery. I recommend
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Ophélie Bouchand
Rating: 2 out of 5
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
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Response from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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christiane perrier
Rating: 4 out of 5
The personalization of the labels is really top-notch, I find them very pretty and easy to read. However, they don't last long (1 quarter for some), especially when they're stuck on a fabric that's not quite smooth and a little elastic, like the looped cotton on the inside of a jogging suit. It's a shame, because this type of garment is very comfortable and practical for a baby learning to walk.
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Camille GODDET
Rating: 3 out of 5
Very disappointed that the bottle was personalized with a sticker that won't last.
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Response from Petit-Fernand
Hello Camille, Thank you for your message. As we said when we spoke, our water bottles are personalized by printing directly on the product. It is therefore not normal for your gourd to look like this. We look forward to hearing from you so that we can understand and help you. Have a nice day, Camille C-MonEtiquette
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Lorelle L.
Rating: 4 out of 5
Everything is great - stickers have lasted - quality is great. They're still bright as the day I got them and I wash clothes a lot! The only thing I would ask for is quicker delivery please!! Have recommended to other parents also :)
Response from Petit-Fernand
Hi Lorelle, Thank you very much for sharing your opinion. We are glad that you are satisfied with our product and their quality! Have a lovely day?? Chiara Petit-Fernand
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Evgenia N.
Rating: 4 out of 5
All good except that the stickers are stuck on too firmly (in the booklet). They come off very badly.
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Response from Petit-Fernand
Hello Evgenia, We have contacted you today to offer you a solution. Have a great holiday season, ?????? Elise, ItIsMine
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valerianne boix
Rating: 4 out of 5
The site is very good, with a large number of choices for the children to choose from, just one drawback: the labels on some fabrics are too tight.
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Mariya
Rating: 3 out of 5
Good product, as described, but delivery was very very very long.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our products meet your expectations. As for the delay in delivery by the postal services, we are sincerely sorry. Have a nice day, Camille C-MonEtiquette
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Leanaauxchampignons
Rating: 4 out of 5
Fast creation and delivery Fast and efficient customer service Afterwards, I think I'm missing something, because on some garments the self-adhesive labels don't last long :/.
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Alexandra Gassion
Rating: 3 out of 5
The stickers are less sticky than when I ordered them for my 1st child. They come off after the 1st wash. It's a shame. Maybe a bad printing series...
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Response from Petit-Fernand
Hello Alexandra, Thank you for your message. We have just contacted you by e-mail to help you. Your labels shouldn't come off after the first wash. Have a nice day, Camille C-MonEtiquette
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GeorgeThomas
Rating: 2 out of 5
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
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Response from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
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Sara moreno campins
Rating: 3 out of 5
I like it because I can design each of the labels differently, but I don't like that they peel off very quickly. It takes a long time to ship
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Response from Petit-Fernand
Hi Sara, Thank you for your message. After our call, I confirm you that we resend you your labels. Good morning, Camille Petit-Fernand
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Margherita L.
Rating: 2 out of 5
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
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Response from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
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