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G
Rating: 4 out of 5
Easy-to-use site, fast delivery and quality labels.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 939 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Top just that I had not read when ordering that these are labels to stick on labels and not directly on the fabric ;-)
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S
Rating: 3 out of 5
My boys enjoyed choosing their own designs. I wish the writing could've been bigger on the sticker. The clothes labels have so far stayed on which is great but the names have worn off the shoe labels after only a couple of months.
Response from Petit-Fernand
Hi Sophie, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
B
Rating: 2 out of 5
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
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Response from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
C
Rating: 4 out of 5
I like the functional labels and beautiful graphics
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, We are glad that you are satisfied with your order and that you appreciate the graphics of our labels. Good day, Chiara Petit-Fernand
H
Rating: 3 out of 5
Beautiful labels. The back-to-school pack is very practical. However, I'm very disappointed with the iron-on labels, which don't last more than 2 washes and 2 tumble-dryings. I don't use them anymore and have switched to self-adhesive clothing labels, which I put directly on the brand labels (or the care instructions label).
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry that our iron-on labels are coming off like this. Please contact our customer service by email at [email protected] with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
K
Rating: 3 out of 5
Some of the labels do not last 1 wash!
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
R
Rating: 3 out of 5
The result was fine but it was impossible to use a coupon per guest. I had to place the order without using it
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Response from Petit-Fernand
Hi Raquel, Thank you for your message. We are glad to hear that you like our products. You can write to our customer service so that they can help you with your coupon. Good day, Camille Petit-Fernand
A
Rating: 2 out of 5
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
A
Rating: 3 out of 5
I had already bought several times and they were all flawless. This year the clothing labels were not as successful :(
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Response from Petit-Fernand
Good morning Azzurra, Thank you for your message, We are sorry to read that you are not fully satisfied with the labels. One of our operators will contact you later today so that we can find a solution together. Good day, Chiara Petit-Fernand
R
Rating: 2 out of 5
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
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Response from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
S
Rating: 3 out of 5
Very beautiful
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Response from Petit-Fernand
Good morning, Thank you for sharing your opinion, We are very happy that you are satisfied with the product. Good day, Chiara Petit-Fernand
M
Rating: 3 out of 5
I am satisfied, the labels on the objects remained intact, but the labels on the clothes came off after the first wash, which disappointed me. Ps: they contacted me frankly, responded quickly and with great kindness, so the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Madiha, Thank you for your message. We have just sent you an email to help you with your clothing labels. Have a nice day, Camille C-MonEtiquette
N
Rating: 3 out of 5
Very long delivery time! Labels don't hold really well compared to other manufacturers. However, my children like the design.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
H
Rating: 3 out of 5
I bought a couple of packs of stick on labels. Some have stayed on but mostly the stickers end up coming off in the wash. I reapplied and followed instructions but still they come off Received a reply regarding this - thank you. However the refund mentioned has not been received.
Response from Petit-Fernand
Hi Hayley, Thank you for your comment. We are very sorry that you encountered problems with the quality of the labels. It must surely be an anomaly. Our labels are super strong. In any case, our customer service has already provided a full refund for this order. Have a nice day, Chiara Petit-Fernand
C
Rating: 2 out of 5
First wash at 40 degrees and the label comes off...
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Response from Petit-Fernand
Hello Chloé, Thank you for your feedback. We have just contacted you by email in order to help you as best we can. We're sorry, your labels shouldn't come off like this. Have a nice day, Camille C-MonEtiquette
J
Rating: 3 out of 5
The labels for objects are great, but the sticky labels for clothes aren't so great - they come off in the washing machine, even though I follow the instructions.
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Response from Petit-Fernand
Hello Jennifer, Thank you for your message. We're sorry your labels are coming off like this, it's not normal. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
L
Rating: 4 out of 5
A little disappointed !!! This personalized snack box was to be a Christmas gift for a 4 year old, the box is small, does not look very solid But it seems suitable for a child, to see in time !!! I asked for a personalized note inside, so I paid a little more on purpose, but when I opened it, no note! It's not the first time either !!!!
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B
Rating: 4 out of 5
Order conformed to my expectations. Fast delivery. Labels presented in a small booklet with instructions for use and a little extra: stickers for Christmas. Thank you very much.
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L
Rating: 4 out of 5
Fast delivery! The labels are very pretty! Clear explanations for thermo-adhesives! A little expensive though. But otherwise nothing to say about the brand :)
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C
Rating: 4 out of 5
The labels are pretty and well printed, but a little smaller than I expected.
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B
Rating: 4 out of 5
Great material . (a little long for delivery) but I am very satisfied.
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J
Rating: 4 out of 5
Good quality, sticks well and shipping was very fast.
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Response from Petit-Fernand
Hello Jennifer, Thank you for shopping with us and for your review, which we are very pleased about! ?? Have a nice day, Elise, EsIstMeins
A
Rating: 2 out of 5
I've yet to receive my order .
Response from Petit-Fernand
Hi Amanda, Thank you for your message. I am really sorry for that! We have contacted you to help and find you a solution. Have a lovely day Chiara Petit-Fernand
L
Rating: 3 out of 5
Easy to use website, delivery took a long time and I ordered two different names for Christmas presents but they came in one booklet so I had to cut them out and it looked a bit rubbish as a gift then. Labels are really lovely though and very easy to use.
Response from Petit-Fernand
Hi Laura, Thank you for sharing your opinion, we are happy you loved our labales and that you find them easy to use. A member of the Petit-Fernand team will contact you today to help. Have a lovely day, Chiara Petit-Fernand
S
Rating: 4 out of 5
Delivery on time and product conforms to website. Super easy to use.
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M
Rating: 4 out of 5
Very nice little labels, made in France! If I had to offer a word of advice, I'd say use brighter colors from time to time, for greater variety.
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E
Rating: 4 out of 5
Satisfied in every way. Thank you.
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Response from Petit-Fernand
Hello Estela, Thank you very much for sharing your opinion ? Hello, Camille Petit-Fernand
S
Rating: 3 out of 5
I've already bought self-adhesive labels, nothing to say and fast delivery. I was disappointed with the bottle, especially the cap. I bought the first model with the pink cap when my daughter started school (recommended age 3). The cap must have broken in the first week of school (I found it hard to close myself). So much for using it that way. Then the black closing system now turns in a vacuum (after 3 months of use). I'd like the new screw cap, simpler I think, but I can't order it. There are only the first cap models or the bottle stoppers available alone, at the price of 8 all the same (the gourd is getting expensive lol). Mrs Marliot
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Response from Petit-Fernand
Hello Stéphanie, Thank you for your message. We're sorry that the stopper on your water bottle broke. We have just sent you an e-mail to try and find a solution. Have a nice day, Camille C-MonEtiquette
S
Rating: 4 out of 5
I ordered self-adhesive labels for clothes. Please note that they can only be affixed to the washing conditions label. If you want to stick them on the garment itself, you'll have to choose iron-on labels.
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S
Rating: 4 out of 5
Ordered 2 mugs and 1 gourd. Very satisfied with the result. Customer service is attentive and responsive when needed. I really appreciate it!
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K
Rating: 3 out of 5
I'm disappointed because it's not highlighted enough when it comes to iron-on and self-adhesive labels.
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Response from Petit-Fernand
Hello Karine, Thank you for your message. We are sorry that the distinction between our two types of labels is not easy. You can find on our site a tab for self-adhesive labels and another for iron-on labels with our instructions for use to avoid any confusion. We'll try to make the distinction clearer. Have a nice day, Camille C-MonEtiquette
A
Rating: 4 out of 5
The labels look of good quality, the only thing I missed was a little more communication about the shipment, it arrived two weeks later and without warning or sending any mail or anything about how the order was going.
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A
Rating: 3 out of 5
Nice labels in themselves, I just thought the writing looked a bit blurry and unfortunately 2 of them came off after the first wash, although I followed the ironing instructions.
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Response from Petit-Fernand
Hello Anne, We are sorry to hear that your labels are peeling off. ?? We have contacted you to help you in the best possible way. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
M
Rating: 2 out of 5
The quality of the labels has really diminished since 2020 and 2021...I ordered some for my 2 children and they are still in good condition despite the many dishwashers! I've just ordered some for the last one and after 5 washes I'm already starting to see weaknesses... :-(
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Response from Petit-Fernand
Hello Mélody, Thank you for your message. The quality of our products is our priority. That's why we've just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
Lunch box quality not satisfactory. I love labels, and have ordered several other products, but today, for the first time, I was disappointed. The lunch box is not printed (like the mugs for example) but a simple sticker is applied to the lid (with bubbles as well). I wouldn't dare put it in the dishwasher.
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S
Rating: 4 out of 5
Items sticker, quality as expected. Only minus for long delivery time.
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Response from Petit-Fernand
Hello Sabine, thank you very much for your purchase and your review. We are very pleased that you like our stickers. However, we are doing everything we can to improve the quality of our delivery service. Have a nice day, ?????? Elise, EsIstMeins
T
Rating: 4 out of 5
The site is very good, however, the delivery time of 48 hours on this site is not a reality, because I thought I would use my labels ordered in time but not delivered 4 days later, so too late to review.
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M
Rating: 4 out of 5
Order not yet received!
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A
Rating: 4 out of 5
The object labels are very cute and durable
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Response from Petit-Fernand
Good morning Alessandra, We are glad to read your comment, we are glad you are satisfied with our object labels. See you soon? Chiara Petit-Fernand