English 
F
Rating: 4 out of 5
Speed.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 938 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 2 out of 5
Product received much too late. Order made well in advance and good received. After a complaint, the order was placed. My daughter was leaving on a school trip on Monday morning. I received the labels on Tuesday :( useless
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Response from Petit-Fernand
Hello Laetithia, We are very sorry for the delay in delivery. We hope, however, that the products meet your expectations. Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
It looks just the way I wanted it to, perfect for kids.
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A
Rating: 2 out of 5
Unfortunately, the express delivery, which is really very expensive, did not arrive on the promised date. After contacting the company, there has been no reply to date. Very weak.
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Response from Petit-Fernand
Hello, We are sorry that Chronopost has taken longer than expected. But unfortunately we have no control over Chronopost. We have already contacted you to offer you a solution, but we hope you like our labels. ?? We look forward to your feedback. Have a nice day, The EsIstMeins Team
J
Rating: 3 out of 5
Stickers are great value and really cute however I'm in the UK and it said delivery was 7-14 days and I waited 4 weeks for the stickers to come.
Response from Petit-Fernand
Hello, We are sorry that Royal Mail has taken so long to deliver. However, we hope that your order meets your expectations. Kind regards, Camille Petit-Fernand
M
Rating: 4 out of 5
Impeccable quality, fast service and immediate response to requests.
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Response from Petit-Fernand
Hello, Thank you for your message! Have a nice day, Camille C-MonEtiquette
L
Rating: 3 out of 5
I did not like the shipping. Took forever despite sending tracking could not be completed. Please improve.
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Response from Petit-Fernand
Thank you for placing your order with us. We are sorry that the delivery took longer than expected, but unfortunately we have no control over the postal service. ?? However, we hope you like our labels! Have a nice day, The EsIstMeins Team
M
Rating: 2 out of 5
The self-adhesive labels are perfect, but the thermo-adhesive labels all came off after the first wash, not so good. They offered to send me new ones and it's exactly the same thing. But I followed the instructions to the letter.
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Response from Petit-Fernand
Hello Marine, We are very sorry to read your message. We will contact you to find a solution. Have a nice day, Camille C-MonEtiquette
S
Rating: 4 out of 5
Very large selection, well thought out, practical, quality products. This is not my 1st order. Small downside: the price. The difference between the finished product and the total price. For example, the October promotion advertised 20% off everything. In the end, it covered the cost of delivery. I had the feeling I didn't get any promotion at all, so I was a bit disappointed. It would have been nice to be able to combine the October promotion with the free delivery on minimum orders. Which was 30 (after all)? That said, I recommend it for those who can afford it.
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M
Rating: 4 out of 5
Excellent products, easy to use practical and convenient to use.
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Response from Petit-Fernand
Good morning Maria Luisa, thank you for your positive comment. We are very pleased that you are satisfied with our labels.
S
Rating: 3 out of 5
Everything was right from design to delivery, except for the color, which came out much flashier.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order did not completely meet your expectations. We hope, however, that the quality of our products is up to scratch. Have a nice day, Camille C-MonEtiquette
3
Rating: 3 out of 5
Labels very good, pretty package but very disappointed with the delivery it was a day late although I had paid 9 extra because it was urgent to have ordered them on Thursday to receive them on Monday when it was scheduled for Saturday ... my son was able to go to school on Monday with his clothes marked with permanent marker. Too bad Sending a message to customer service: no reply To be continued
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Response from Petit-Fernand
Hello, We are very sorry about this delay from Chronopost. We confirm that your delivery charges have been reimbursed. Have a nice day, Camille C-MonEtiquette
D
Rating: 4 out of 5
Excellent products.
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Response from Petit-Fernand
Good morning Daniela, We are glad that you are satisfied with the product we purchased. We thank you for sharing your opinion. Good day, Chiara Petit-Fernad
B
Rating: 3 out of 5
The products are good but I paid for quick shipping and received the products after a week
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Response from Petit-Fernand
Buongirno Barbara, thank you for your comment. We are glad that our products meet your expectations. One of our operators will contact you within the day to resolve this shipping anomaly. Good day, Chiara Petit-Fernand
C
Rating: 4 out of 5
Very responsive. Labels received in less than a week. However, despite our diligence in sticking them on with the iron, some labels come off after washing. You have to iron them again, and so on. In short, we have to make do!
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P
Rating: 3 out of 5
Very satisfied with the products purchased. However, the delivery went badly. Chronopost left the parcel on our doorstep without telling us. How did the delivery man get into the building? A mystery? C-MonEtiquette at its best... Chronopost big flop.
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Response from Petit-Fernand
Hello, Thank you for your message. We are very sorry to hear that your order was delivered this way. Have a nice day, Camille C-MonEtiquette
A
Rating: 3 out of 5
I ordered 2 personalized water bottles for my children. The only downside is that the print is already starting to come off on one of the bottles. The white elastic around the stopper doesn't hold and keeps falling into the bottles! They're still pretty bottles though...
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Response from Petit-Fernand
Hello, We are very sorry that your water bottles have defects. We will contact you in the morning to help you. All the best, Camille C-MonEtiquette
M
Rating: 4 out of 5
Happy with the purchase and time it was delivered. Considering the fact that my previous purchase was delayed unduly
Response from Petit-Fernand
Hello, We are delighted that your order meets your expectations. Kind regards, Camille Petit-Fernand
I
Rating: 4 out of 5
Beautiful labels, just as I'd chosen. Now we'll see how they stand up to washing!
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L
Rating: 4 out of 5
I had a problem with the delivery of the product, which was delayed more than it should have been, but as soon as I notified the customer service team attended me wonderfully and gave me a very quick solution. I finally received my labels which are very nice and of good quality. In the end it was worth the wait?
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Response from Petit-Fernand
Good morning, Thank you very much for your message. We are glad to hear that everything is to your liking :) We are sorry for this delivery anomaly. Hello, Camille Petit-Fernand
P
Rating: 4 out of 5
The labels are many,I got the pack of 30 and customized them as I wanted most. Easy to use, they are versatile and I labeled all of my son's school supplies
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Response from Petit-Fernand
Good morning Federica, thank you for your positive comment.We are happy that you are satisfied with the product and its quality.
C
Rating: 4 out of 5
Perfect product, the labels after 3 years and several washes are as good as new. This time the delivery was delayed even though I had paid for the urgency.
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Response from Petit-Fernand
Good morning Cristina. Thank you very much for your comment. We are glad that you are satisfied with our product and find it durable.
C
Rating: 4 out of 5
A few stickers did not hold up well
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Response from Petit-Fernand
Hello, Thank you for your order and your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
A
Rating: 4 out of 5
There was a misunderstanding with the shipping but everything was resolved. The labels are very good and very beautiful . You have to reserve them in time because it takes ten days as it is indicated for them to arrive.
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Response from Petit-Fernand
Good morning Anna, We thank you for your positive comment. We are happy that you are satisfied and that everything was resolved quickly. Good day, Chiara Petit-Fernand
T
Rating: 4 out of 5
I am always happy with the orders I place. The labels are very nice but the heat seal labels at least fall off in the wash.
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S
Rating: 4 out of 5
They seem good to me...the 'only thing is that they took a while,...I was hoping they would arrive in a shorter time.
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Response from Petit-Fernand
Good morning Sara, We are glad that the product meets your expectations. We thank you for your trust! Have a good day ?? Chiara Petit-Fernand
F
Rating: 4 out of 5
They mis-shipped, I got another customer's order at home, but then they apologized and resent the correct order and also provided me with a discount code for a later order.
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Response from Petit-Fernand
Good morning Federica, Thank you for your positive comment and your trust. We are sorry for the mishap and we are glad we made it up to you! ?? Chiara Petit-Fernand
C
Rating: 4 out of 5
Fast shipping and fabulous labels
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Response from Petit-Fernand
Good morning Chiara, Thank you for your positive comment. We are glad that you are satisfied with our product. Have a good day ?? Chiara Petit-Fernand
I
Rating: 3 out of 5
Positive: I loved the products I bought, both the lunch box and the stickers! Negative: it took too long from my point of view to get the order at home!!!
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Response from Petit-Fernand
Good morning Iraida, We are sorry you had to wait so long to receive your product. However, we are delighted to hear that you liked them. Good morning, Camille Petit-Fernand
S
Rating: 4 out of 5
Lovely products and an order that arrives very quickly. A little disappointed with the gourd and the smudgy prints.
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M
Rating: 2 out of 5
The labels come right off
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Response from Petit-Fernand
Good morning Maria Laura, we are very sorry to read this comment. One of our oprators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
A
Rating: 3 out of 5
Unfortunately, I have not yet received an order for our daughter (although it was supposed to have been sent) ... it was supposed to be a gift for the start of school and has long since been paid for by bank transfer. The second order (a lunch box) for our other daughter was almost completely destroyed when it arrived...but it will probably be remade and resent.
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Response from Petit-Fernand
Hello, We have contacted you today to offer you the best solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
M
Rating: 4 out of 5
I ordered the labels, great product but the delivery is a little long
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S
Rating: 3 out of 5
I am extremely disappointed by the delay in delivery and I reported it 2 times to your sales department with no response.
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Response from Petit-Fernand
Hello, We are sorry that La Poste was late in delivering your order. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
I
Rating: 2 out of 5
I bought two sets for elementary school and there are very few object stickers. Plus they are really too small and you can barely read the name.
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Response from Petit-Fernand
Good morning Irene, thank you for your comment. We are sorry that the prduct did not meet your expectations, an operator will contact you in the day to learn more. Chiara Petit-Fernand
C
Rating: 2 out of 5
The product is perfect,but by choosing rush shipping and paying dearly for it,I expected the package to arrive sooner,not after a week after ordering.
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Response from Petit-Fernand
Dear Chiara, Thank you for your comment. I am glad that you are satisfied with the product. Regarding the shipping timeframe, we are sorry for the wait. One of our staff will contact you later today. Good day, Chiara Petit-Fernand
G
Rating: 4 out of 5
The labels wash off well, I recommend
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M
Rating: 4 out of 5
Fast delivery and quality material
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Response from Petit-Fernand
Hello, Thank you for your message ! Good morning, Camille Petit-Fernand
L
Rating: 3 out of 5
Product according to the description, they are of good quality. Negative point is that the shipment took more than 10 working days to arrive.
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Response from Petit-Fernand
Good morning Lydia, We sincerely regret this delay in delivery by the Post Office. However, we are pleased to know that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
B
Rating: 4 out of 5
There has been a delivery problem on the first order and until they have solved it and sent it back to me.
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Response from Petit-Fernand
Hello Belen, We hope your order arrived safely and that everything is to your liking? Good morning, Camille Petit-Fernand