The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
It has taken almost a month to arrive, I don't think this is a reasonable time for stickers.
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Response from Petit-Fernand
Good morning Lara, Your order should not have taken so long to arrive. We are very sorry for this delay in delivery by the Post Office. However, we hope that as far as our products are concerned, everything is to your liking. Good day, Camille Petit-Fernand
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Simona M.
Rating: 3 out of 5
Labels well made but delivery time longer than indicated
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Response from Petit-Fernand
Good morning Simona, thank you for your comment. We are sorry for the delay encountered in the delivery, unfortunately we can not intervene in the delays of postal services. However, we are glad that you are satisfied with the product, we hope you will receive your next orders on time. Good day, Chiara Petit-Fernand
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cliente
Rating: 4 out of 5
I ordered the crayon labels for my baby. They are really beautiful! Bright colors and they stick well. The size is just right. I would recommend it as a product, with one caution to order well in advance as the shipping time is not really short. I think I will be ordering more products
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Monica M.
Rating: 2 out of 5
Too bad about the shipping, the products are always great but I had requested expedited shipping and instead they ended up arriving late.
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Response from Petit-Fernand
Good morning Monica, thank you for your comment. We are glad you enjoyed the product and we are sorry that your order arrived late. One of our operators will contact you within the day to find a solution. Good day, Chiara Petit-Fernand
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Martina
Rating: 4 out of 5
Stickers purchased to label my son's school supplies, very good quality, only flaw for me is the waste of adhesive surface, each sheet contained 10 labels but half of the sheet was then to be thrown away, you could put many more Stickers in each sheet, otherwise nothing to say I am very satisfied
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Stephanie GARREC
Rating: 3 out of 5
The quality of iron-on labels is poorer than before. They come off. Disappointed
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Response from Petit-Fernand
Hello, We're very sorry to hear that your iron-on labels have come unstuck. This is most likely a one-off production problem. We'll be in touch later today to help you. Have a nice day, Camille C-MonEtiquette
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Benedetta C.
Rating: 4 out of 5
ease of use of the site and customization, variety of themes, only "flaw" very long shipping in my case about 16 days.
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Sara
Rating: 3 out of 5
The thermoadhesive labels for clothes have changed format and consequently the availability of characters has decreased (only 15 characters), and I have not been able to carry my daughter's full name and surname.
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Response from Petit-Fernand
Dear Sara, one of our operators will contact you later today to learn more about your experience with our products. Chiara Petit-Fernand
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Ana
Rating: 4 out of 5
The product, although a bit pricey is great, the new designs are very nice!!!! And the labels last a long time, I've been using them for over 7 years now! The order takes much longer than usual, more than 15 days is too long.
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Response from Petit-Fernand
Hello Ana, It's a pleasure to read your message ! Thank you very much for your confidence ? Camille Petit-Fernand
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charlene
Rating: 4 out of 5
The steel gourd is top-notch. High quality and attractive, customizable design. Small drawback: the rather high fdp and the black plastic stoppers which break very easily (the 2nd broken here!).
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Claudia
Rating: 4 out of 5
Very nice and good products, receiving time a little too long
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Julia D
Rating: 3 out of 5
Self-adhesive labels don't stick very well. However, they were stuck on as instructed on the garment labels. After 2 washings, all labels were removed. Quite disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels have come unstuck. The quality of our products is our priority, so we will contact you today to help you. Have a nice day, Camille C-MonEtiquette
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Erika Lizandara
Rating: 3 out of 5
Because I paid to have it delivered in 48 hours and it took longer!
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Response from Petit-Fernand
Hi Erika, We are sorry that SEUR has delayed the delivery of your order. I can confirm that we have reimbursed you for the shipping costs you paid. However, as for our products, we hope that everything is to your liking. Good day, Camille Petit-Fernand
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VIEL SAFA
Rating: 2 out of 5
Fast delivery, careful packaging. Great choice of personalization, the labels are beautiful but do not wash well. After the first wash at 30°, they peeled off. I therefore advise against buying iron-on and glue-on labels.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels are coming unstuck. Quality is a priority for us. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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Beatrice
Rating: 2 out of 5
I bought labels for 4 children: they came in 6 blocks, stapled in bulk mixing both names and type. Uncomfortable and difficult to find the ones they needed, some are also very similar. It should have been fun for the children to find their labels and glue them on, but instead it was a constant fight. I also noticed a deterioration in print quality, with poorly defined names and colors. Lastly 10 actual working days for shipping. Too bad, I was used to speed and high quality EDIT I was contacted by customer service who rescheduled the order at their expense: it arrived properly printed and stapled ???? the first shipment must have been a mishap
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Response from Petit-Fernand
Dear Beatrice, we are really sorry about this anomaly. However, we are happy that you are satisfied with the product and the solution proposed by customer service. Good day, Chiara Petit-Fernand
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Daniela
Rating: 2 out of 5
Pretty labels, but they do not withstand washing. The thermoadhesive ones came off in the first wash. Too bad, could have been a nice idea ??
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Response from Petit-Fernand
Good morning Daniela, we are very sorry to read that you encountered an anomaly with our labels. I kindly ask you to contact our customer service so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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MICHELA V.
Rating: 4 out of 5
The labels are of very good quality, both the labels for objects and the ones to stick on clothes. Highly recommend.
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Clarisse PAYET
Rating: 4 out of 5
I'm delighted with the practicality of the labels, which hold up to washing and drying. But I think you have to be careful when ironing the label because I have a label that came off after a day.
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Elisabetta L.
Rating: 3 out of 5
The labels are beautiful. But the package took at least 15 days to arrive
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Response from Petit-Fernand
Good morning, thank you for your comment. We are glad that you enjoyed our product. We apologize for the delay you experienced in the delivery time and thank you for your patience. Good day, Chiara Petit-Fernand
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Claire Majerus
Rating: 3 out of 5
Hello, Normally I am completely satisfied. However, this time, there were duplicate labels and others were not there that I had ordered. It's a shame. The quality is also sometimes not the same.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the order you received is not what you asked for. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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Blanca Rodríguez Rodríguez
Rating: 2 out of 5
Correction: I love labels, that's why I always order them on this website and I will continue to do so, unfortunately this time they have taken a long time, so long that I thought something had happened and that they were not going to arrive. In the end they arrived and, as always, very cool and of good quality.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order took so long to arrive. However, we are delighted to hear that you like our products. Good day, Camille Petit-Fernand
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Safiatou
Rating: 4 out of 5
The stickers are very nice
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Response from Petit-Fernand
Hello, Thank you very much for your message? Hello, Camille Petit-Fernand
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Iryna K.
Rating: 2 out of 5
Delivery too long. I really thought about sending my order back because I had to buy other stickers for the start of school.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
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ELISA
Rating: 3 out of 5
Until the order was completed on the site everything was perfect. Then in the shipping status it kept saying DELIVERED PRIORITY MAIL which is not clear whether it was delivered to the shipping service or to the user. Attempts made to get a response were all null and void....
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Response from Petit-Fernand
Good morning Elisa, thank you for your comment and your opinion. We are sorry that you encountered problems with the delivery, we hope you are still satisfied with your order. Customer service remains dsponibile for any clarification. Chiara Petit-Fernand
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Laura
Rating: 4 out of 5
Beautiful labels...some after several washes come off!
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Carine PARCQ
Rating: 3 out of 5
Satisfied with the product. But very long delivery time... My first order was received in 5 days, this one in 3 weeks ...
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived so late. However, we are delighted that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Carla Quiroga Redondo
Rating: 3 out of 5
Delivery too slow
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
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sabrina D.
Rating: 4 out of 5
Service a little slow but by contacting customer service they reassured me that they would ship it as soon as possible. Response: I have already received it some time ago. Thank you very much
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Response from Petit-Fernand
Good morning Sabrina, thank you for your comment. We hope to receive your order as soon as possible. We remain diponibile for any clarification.
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Erica L.
Rating: 4 out of 5
Ordered September 12 I have not received anything yet. I REMEMBER THAT TALKING WITH ASSISTANCE THEY SENT ME BACK THE PRODUCTS I hope to receive them soon The girl was very kind Thank you very much!!!
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Response from Petit-Fernand
Good morning Erika, thank you for your comment. I wish you to receive your new order as soon as possible.
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Giada
Rating: 3 out of 5
BEFORE:The product never arrived AFTER: I made arrangements for a refund which arrived immediately, it is true I did not get the product but, the service was efficient and timely. On a future occasion I will try to purchase again.
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Response from Petit-Fernand
Good morning Giada, thank you very much for your kindness and availability, see you soon for future purchases. Chiara Petit-Fernand
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ALFONSO P.
Rating: 4 out of 5
Delay in product delivery.
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Response from Petit-Fernand
Good morning Alfonso. We are sorry that you have experienced delays in delivery. We hope you are still satisfied with the quality of our products.
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Amalia
Rating: 2 out of 5
Significant delay and I paid for expedited shipping.
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Response from Petit-Fernand
Good morning, We sincerely regret that SEUR did not deliver your order within the indicated deadline. I confirm that we have refunded the 9,50 euros shipping costs. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
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Laura Bertet
Rating: 4 out of 5
Beautifully rendered! Even the cups are perfect! It's a shame that the labels aren't machine washable, because they're not iron-on ... a piece of iron-on fabric should be provided, because during the year certain items need to be securely attached for school ...
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Marian Amoni Henriquez
Rating: 4 out of 5
I have purchased label packs 3 times and they are ideal!!! Only this last time I had a small problem that they didn't arrive, and immediately when I contacted customer service they printed new ones and they arrived right away. But I will definitely repeat!
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Jennifer
Rating: 2 out of 5
Long processing and delivery times
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Response from Petit-Fernand
Hello, We are sorry that the delivery time took longer than expected. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, ? The EsIstMeins Team
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Beatriz Cerdan rovira
Rating: 2 out of 5
Very cute bags The labels are not good even if we have followed the instructions to the letter.
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Response from Petit-Fernand
Good morning, We are delighted to hear that our bags are to your liking. As for our labels, it is not normal for them to have peeled off. We will contact you to help you. Hello, Camille Petit-Fernand
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David Rodríguez
Rating: 4 out of 5
The truth is that they are very professional, I had a problem with the reception of the order but they immediately cared, called and solved the problem. They are very professional. Delighted
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Aurora Baquero Fraguela
Rating: 4 out of 5
Products are as expected
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Beatriz Benítez García
Rating: 2 out of 5
Worse than I expected. The tuper very expensive for the drawing and the name to be a sticker instead of coming engraved on the plastic. A disappointment.
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Response from Petit-Fernand
Good morning, We are sorry to hear that our snack box does not match your expectations. We do use stickers so that you can also change them once your daughter grows up according to her tastes. Do not hesitate to contact us for more information about our products. Hello, Camille Petit-Fernand
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Invité
Rating: 2 out of 5
I'm very disappointed because at first glance everything looks great, the labels stick easily (I do it with my son), the pattern is pretty, the size practical to stick but at the 1st wash big disappointment because most of the labels have peeled off and collected anywhere on the clothes or even in the washing machine ....
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just contacted you to discuss the problem! Have a nice day? Luce C-MonEtiquette
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