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R
Rating: 4 out of 5
Beautiful label, practical and fast delivery. I recommend
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 862 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 2, 3 and 4 stars
Reset filtersO
Rating: 2 out of 5
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
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Response from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
The personalization of the labels is really top-notch, I find them very pretty and easy to read. However, they don't last long (1 quarter for some), especially when they're stuck on a fabric that's not quite smooth and a little elastic, like the looped cotton on the inside of a jogging suit. It's a shame, because this type of garment is very comfortable and practical for a baby learning to walk.
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C
Rating: 3 out of 5
Very disappointed that the bottle was personalized with a sticker that won't last.
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Response from Petit-Fernand
Hello Camille, Thank you for your message. As we said when we spoke, our water bottles are personalized by printing directly on the product. It is therefore not normal for your gourd to look like this. We look forward to hearing from you so that we can understand and help you. Have a nice day, Camille C-MonEtiquette
L
Rating: 4 out of 5
Everything is great - stickers have lasted - quality is great. They're still bright as the day I got them and I wash clothes a lot! The only thing I would ask for is quicker delivery please!! Have recommended to other parents also :)
Response from Petit-Fernand
Hi Lorelle, Thank you very much for sharing your opinion. We are glad that you are satisfied with our product and their quality! Have a lovely day?? Chiara Petit-Fernand
E
Rating: 4 out of 5
All good except that the stickers are stuck on too firmly (in the booklet). They come off very badly.
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Response from Petit-Fernand
Hello Evgenia, We have contacted you today to offer you a solution. Have a great holiday season, ?????? Elise, ItIsMine
V
Rating: 4 out of 5
The site is very good, with a large number of choices for the children to choose from, just one drawback: the labels on some fabrics are too tight.
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M
Rating: 3 out of 5
Good product, as described, but delivery was very very very long.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are delighted that our products meet your expectations. As for the delay in delivery by the postal services, we are sincerely sorry. Have a nice day, Camille C-MonEtiquette
L
Rating: 4 out of 5
Fast creation and delivery Fast and efficient customer service Afterwards, I think I'm missing something, because on some garments the self-adhesive labels don't last long :/.
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A
Rating: 3 out of 5
The stickers are less sticky than when I ordered them for my 1st child. They come off after the 1st wash. It's a shame. Maybe a bad printing series...
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Response from Petit-Fernand
Hello Alexandra, Thank you for your message. We have just contacted you by e-mail to help you. Your labels shouldn't come off after the first wash. Have a nice day, Camille C-MonEtiquette
G
Rating: 2 out of 5
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
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Response from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
S
Rating: 3 out of 5
I like it because I can design each of the labels differently, but I don't like that they peel off very quickly. It takes a long time to ship
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Response from Petit-Fernand
Hi Sara, Thank you for your message. After our call, I confirm you that we resend you your labels. Good morning, Camille Petit-Fernand
M
Rating: 2 out of 5
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
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Response from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
G
Rating: 4 out of 5
Easy-to-use site, fast delivery and quality labels.
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C
Rating: 4 out of 5
Top just that I had not read when ordering that these are labels to stick on labels and not directly on the fabric ;-)
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S
Rating: 3 out of 5
My boys enjoyed choosing their own designs. I wish the writing could've been bigger on the sticker. The clothes labels have so far stayed on which is great but the names have worn off the shoe labels after only a couple of months.
Response from Petit-Fernand
Hi Sophie, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
B
Rating: 2 out of 5
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
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Response from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
C
Rating: 4 out of 5
I like the functional labels and beautiful graphics
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, We are glad that you are satisfied with your order and that you appreciate the graphics of our labels. Good day, Chiara Petit-Fernand
H
Rating: 3 out of 5
Beautiful labels. The back-to-school pack is very practical. However, I'm very disappointed with the iron-on labels, which don't last more than 2 washes and 2 tumble-dryings. I don't use them anymore and have switched to self-adhesive clothing labels, which I put directly on the brand labels (or the care instructions label).
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry that our iron-on labels are coming off like this. Please contact our customer service by email at [email protected] with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
K
Rating: 3 out of 5
Some of the labels do not last 1 wash!
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
R
Rating: 3 out of 5
The result was fine but it was impossible to use a coupon per guest. I had to place the order without using it
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Response from Petit-Fernand
Hi Raquel, Thank you for your message. We are glad to hear that you like our products. You can write to our customer service so that they can help you with your coupon. Good day, Camille Petit-Fernand
A
Rating: 2 out of 5
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
A
Rating: 3 out of 5
I had already bought several times and they were all flawless. This year the clothing labels were not as successful :(
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Response from Petit-Fernand
Good morning Azzurra, Thank you for your message, We are sorry to read that you are not fully satisfied with the labels. One of our operators will contact you later today so that we can find a solution together. Good day, Chiara Petit-Fernand
R
Rating: 2 out of 5
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
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Response from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
S
Rating: 3 out of 5
Very beautiful
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Response from Petit-Fernand
Good morning, Thank you for sharing your opinion, We are very happy that you are satisfied with the product. Good day, Chiara Petit-Fernand
M
Rating: 3 out of 5
I am satisfied, the labels on the objects remained intact, but the labels on the clothes came off after the first wash, which disappointed me. Ps: they contacted me frankly, responded quickly and with great kindness, so the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Madiha, Thank you for your message. We have just sent you an email to help you with your clothing labels. Have a nice day, Camille C-MonEtiquette
N
Rating: 3 out of 5
Very long delivery time! Labels don't hold really well compared to other manufacturers. However, my children like the design.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
H
Rating: 3 out of 5
I bought a couple of packs of stick on labels. Some have stayed on but mostly the stickers end up coming off in the wash. I reapplied and followed instructions but still they come off Received a reply regarding this - thank you. However the refund mentioned has not been received.
Response from Petit-Fernand
Hi Hayley, Thank you for your comment. We are very sorry that you encountered problems with the quality of the labels. It must surely be an anomaly. Our labels are super strong. In any case, our customer service has already provided a full refund for this order. Have a nice day, Chiara Petit-Fernand
C
Rating: 2 out of 5
First wash at 40 degrees and the label comes off...
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Response from Petit-Fernand
Hello Chloé, Thank you for your feedback. We have just contacted you by email in order to help you as best we can. We're sorry, your labels shouldn't come off like this. Have a nice day, Camille C-MonEtiquette
J
Rating: 3 out of 5
The labels for objects are great, but the sticky labels for clothes aren't so great - they come off in the washing machine, even though I follow the instructions.
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Response from Petit-Fernand
Hello Jennifer, Thank you for your message. We're sorry your labels are coming off like this, it's not normal. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
L
Rating: 4 out of 5
A little disappointed !!! This personalized snack box was to be a Christmas gift for a 4 year old, the box is small, does not look very solid But it seems suitable for a child, to see in time !!! I asked for a personalized note inside, so I paid a little more on purpose, but when I opened it, no note! It's not the first time either !!!!
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B
Rating: 4 out of 5
Order conformed to my expectations. Fast delivery. Labels presented in a small booklet with instructions for use and a little extra: stickers for Christmas. Thank you very much.
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L
Rating: 4 out of 5
Fast delivery! The labels are very pretty! Clear explanations for thermo-adhesives! A little expensive though. But otherwise nothing to say about the brand :)
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C
Rating: 4 out of 5
The labels are pretty and well printed, but a little smaller than I expected.
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B
Rating: 4 out of 5
Great material . (a little long for delivery) but I am very satisfied.
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J
Rating: 4 out of 5
Good quality, sticks well and shipping was very fast.
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Response from Petit-Fernand
Hello Jennifer, Thank you for shopping with us and for your review, which we are very pleased about! ?? Have a nice day, Elise, EsIstMeins
A
Rating: 2 out of 5
I've yet to receive my order .
Response from Petit-Fernand
Hi Amanda, Thank you for your message. I am really sorry for that! We have contacted you to help and find you a solution. Have a lovely day Chiara Petit-Fernand
L
Rating: 3 out of 5
Easy to use website, delivery took a long time and I ordered two different names for Christmas presents but they came in one booklet so I had to cut them out and it looked a bit rubbish as a gift then. Labels are really lovely though and very easy to use.
Response from Petit-Fernand
Hi Laura, Thank you for sharing your opinion, we are happy you loved our labales and that you find them easy to use. A member of the Petit-Fernand team will contact you today to help. Have a lovely day, Chiara Petit-Fernand
S
Rating: 4 out of 5
Delivery on time and product conforms to website. Super easy to use.
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M
Rating: 4 out of 5
Very nice little labels, made in France! If I had to offer a word of advice, I'd say use brighter colors from time to time, for greater variety.
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