Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello Estela, Thank you very much for sharing your opinion ? Hello, Camille Petit-Fernand
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Stephanie.m
Rating: 3 out of 5
I've already bought self-adhesive labels, nothing to say and fast delivery. I was disappointed with the bottle, especially the cap. I bought the first model with the pink cap when my daughter started school (recommended age 3). The cap must have broken in the first week of school (I found it hard to close myself). So much for using it that way. Then the black closing system now turns in a vacuum (after 3 months of use). I'd like the new screw cap, simpler I think, but I can't order it. There are only the first cap models or the bottle stoppers available alone, at the price of 8 all the same (the gourd is getting expensive lol). Mrs Marliot
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Response from Petit-Fernand
Hello Stéphanie, Thank you for your message. We're sorry that the stopper on your water bottle broke. We have just sent you an e-mail to try and find a solution. Have a nice day, Camille C-MonEtiquette
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Sylvie Masson
Rating: 4 out of 5
I ordered self-adhesive labels for clothes. Please note that they can only be affixed to the washing conditions label. If you want to stick them on the garment itself, you'll have to choose iron-on labels.
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Syl
Rating: 4 out of 5
Ordered 2 mugs and 1 gourd. Very satisfied with the result. Customer service is attentive and responsive when needed. I really appreciate it!
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Karine Le Ray
Rating: 3 out of 5
I'm disappointed because it's not highlighted enough when it comes to iron-on and self-adhesive labels.
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Response from Petit-Fernand
Hello Karine, Thank you for your message. We are sorry that the distinction between our two types of labels is not easy. You can find on our site a tab for self-adhesive labels and another for iron-on labels with our instructions for use to avoid any confusion. We'll try to make the distinction clearer. Have a nice day, Camille C-MonEtiquette
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Ana Lucas
Rating: 4 out of 5
The labels look of good quality, the only thing I missed was a little more communication about the shipment, it arrived two weeks later and without warning or sending any mail or anything about how the order was going.
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Anne
Rating: 3 out of 5
Nice labels in themselves, I just thought the writing looked a bit blurry and unfortunately 2 of them came off after the first wash, although I followed the ironing instructions.
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Response from Petit-Fernand
Hello Anne, We are sorry to hear that your labels are peeling off. ?? We have contacted you to help you in the best possible way. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Mélody Stas
Rating: 2 out of 5
The quality of the labels has really diminished since 2020 and 2021...I ordered some for my 2 children and they are still in good condition despite the many dishwashers! I've just ordered some for the last one and after 5 washes I'm already starting to see weaknesses... :-(
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Response from Petit-Fernand
Hello Mélody, Thank you for your message. The quality of our products is our priority. That's why we've just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Mélanie Mazier
Rating: 4 out of 5
Lunch box quality not satisfactory. I love labels, and have ordered several other products, but today, for the first time, I was disappointed. The lunch box is not printed (like the mugs for example) but a simple sticker is applied to the lid (with bubbles as well). I wouldn't dare put it in the dishwasher.
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Sabine
Rating: 4 out of 5
Items sticker, quality as expected. Only minus for long delivery time.
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Response from Petit-Fernand
Hello Sabine, thank you very much for your purchase and your review. We are very pleased that you like our stickers. However, we are doing everything we can to improve the quality of our delivery service. Have a nice day, ?????? Elise, EsIstMeins
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Tiphaine Minet
Rating: 4 out of 5
The site is very good, however, the delivery time of 48 hours on this site is not a reality, because I thought I would use my labels ordered in time but not delivered 4 days later, so too late to review.
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Mme Catherine Naudet
Rating: 4 out of 5
Order not yet received!
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Alessandra B.
Rating: 4 out of 5
The object labels are very cute and durable
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Response from Petit-Fernand
Good morning Alessandra, We are glad to read your comment, we are glad you are satisfied with our object labels. See you soon? Chiara Petit-Fernand
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Julia
Rating: 3 out of 5
The labels are very nice and the whole envelope with the instructions is very delicate. But the color of the name seemed a little off to me and I don't think they will last long on clothing. I would buy again as it makes a very nice detail on my baby's belongings.
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Response from Petit-Fernand
Good morning Julia, Thank you for your message. Our labels are created to resist washing and last over time. They do not peel off easily and the design does not come off either. Feel free to share your experience later :) Good day, Camille Petit-Fernand
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Angélique Bernard
Rating: 4 out of 5
I've been ordering for several years, very good product, but a little downside .... The labels don't wash as well as they used to
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Ms
Rating: 2 out of 5
The product is beautiful but from the first day the stopper broke. My son dropped the bottle (he's young) and the cap broke off.
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Response from Petit-Fernand
Hello Mathilde, Thank you for your message. We are very sorry about this problem. We have just contacted you to confirm that we will be sending you a replacement stopper so that your son can continue to use his water bottle. Have a nice day, Camille C-MonEtiquette
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Laura
Rating: 4 out of 5
The product is very good, but the shipping time is long.
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Response from Petit-Fernand
Hello Laura, Thank you for shopping with us and for your review. We are pleased that you like our products and we are also striving to improve our delivery service. ?? Have a nice day, ???? Elise, ItIsMine
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Nancy Castillo
Rating: 4 out of 5
Delivery very good. Label very good.
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Raphael V.s.
Rating: 4 out of 5
We have no complaints about the quality of the labels, but it's a shame that they were sent in an envelope with no protection against moisture. A day in the rain in our mailbox and some pages warped... A small plastic pocket to protect everything in the envelope would have been useful.
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Allison Rose
Rating: 2 out of 5
3 weeks delivery time and non-existent customer service
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Response from Petit-Fernand
Hello Allison, Our customer service department has not received your message. If it had, we would have been happy to respond to your request. We have contacted you several times in order to help you, but unfortunately we are unable to reach you. Here is our telephone number: 05 19 88 01 72 Have a nice day, Camille C-MonEtiquette
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Nathalie Bartoli
Rating: 4 out of 5
Satisfied with the service
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Aline
Rating: 2 out of 5
Machine washed at 30° and 3/4 of the labels stuck to my washing machine. The quality of the products leaves much to be desired. Lots of useless packaging. Too bad
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Response from Petit-Fernand
Hello Aline, Thank you for your message. Your labels should not come off like this after washing. Following our exchange, I will confirm the return of replacement labels. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
Happy with my purchase but one item was missing
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Chloe Preradovic
Rating: 3 out of 5
I bought 3 bottles with the colored cap. I had to buy a new cap because the others broke the first time they were dropped.
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Response from Petit-Fernand
Hello Chloe, We are very sorry that your plugs broke like this. We hope that our screw caps meet your expectations. Please do not hesitate to contact our customer service department if you have any quality problems. It will be a pleasure to answer you. Have a nice day, Camille C-MonEtiquette
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Paola S.
Rating: 3 out of 5
I recently purchased a lunch box with ice compartment, but on first use the base cracked I think it took a hit, not even a hard one, we taped it to continue using it. Promptly, customer service assisted me and assured me that it was definitely a product that was born defective, and I was immediately sent another replacement that is working fine. Thank you very much. Paola from Turin
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Response from Petit-Fernand
Good morning Paola, Thank you for your message and report. One of our perators will contact you later today to find a solution together. Have a good day ?? Chiara Petit-Fernand
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Orthy
Rating: 4 out of 5
Thank you very much
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Elisabeth Dero
Rating: 4 out of 5
It's easy to choose from among all the beautiful proposals.
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Uber R.
Rating: 3 out of 5
Very good Customer Service. Very bad the magazine of spedition.
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Response from Petit-Fernand
Good morning Uber, thank you for your message. We hope you will receive your new order very soon. Thank you for your patience and trust, Have a nice day ?? Chiara Petit-Fernand
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Sandrine Cissé
Rating: 4 out of 5
Ordered labels for clothes and objects. They're great. Haven't washed the clothes yet, but the labels seem to be holding up well. The labels on the baby bottle are holding up well.
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Juliette Adouard
Rating: 4 out of 5
Overall positive experience, shipping was fast and the parcel well protected. However, no telephone response when I try to call customer service, promotional offers that regularly arrive just after I've placed an order, games to get discounts that don't work or don't work any more. It's a shame about that.
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Ingrid Miniere
Rating: 4 out of 5
Very pretty and good quality. I take off one star because the flower motifs are cut and do not appear entirely on the label, which is a shame.
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Claudine
Rating: 4 out of 5
Very good products, easy to use and do not come off or wash off. Prefer glue-on labels to iron-on labels. ????
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Marie
Rating: 4 out of 5
Super quality labels, arranged in a handy little leaflet. The only downside was the 9.5 extra charge for a 24-hour delivery, which arrived 5 days later.
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Maryse Villet
Rating: 4 out of 5
To personalize clothing...
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Cc
Rating: 4 out of 5
To 30.11: I was contacted by customer service who returned a bottle and the two caps very quickly. THANK YOU SO MUCH, but I stand by my opinion that the caps are very difficult to close. This was not the case with my first purchase a few years ago. 31.10 I bought 2 personalized bottles. The 2 have trouble closing at the cap and on 1 of the 2 the personalization is not done correctly and does not hold in some places and this from the 1st day. I had already bought one a few years ago and was happy with it at the time. Now I'm disappointed
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your gourd has a defect and that your stoppers are difficult to close. We will contact you in the morning to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Anne Bizet
Rating: 4 out of 5
The box is perfect and practical The labels are very pretty but it's a shame you can't order the label alone as I had the experience that it was damaged and I had to buy the whole box again.
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Emmanuel Manciot
Rating: 2 out of 5
Hello Not very happy with delivery times. I paid more than 9 for a delivery in 24h00 before 18h00 tonight. I placed my order on 08.11 and in the package tracking it tells me the 10th or 11th. In any case the 24h00 will be exceeded...
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Response from Petit-Fernand
Hello Emamanuel, We are very sorry that Chronopost did not respect the delivery time indicated. Please email us at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
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A B
Rating: 3 out of 5
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
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Response from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Elis
Rating: 4 out of 5
They are certainly the best looking and best quality labels but the order always takes longer than they say it does
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Response from Petit-Fernand
Hello Elisa, We are delighted to hear that you like our products :) Good morning, Camille Petit-Fernand
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Marianne
Rating: 4 out of 5
Delivery reimbursed following a problem with delivery too late despite payment of express charges and damaged box (even if product intact).
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