The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!
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Response from Petit-Fernand
Hello. The taxes indicated at the end of your summary are not charges that you pay in addition, it is simply the amount included in the price of your items that we pay to the State. This amount is provided for your information and is a legal obligation. Please do not hesitate to contact us at [email protected] if you require any further information. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
The stickers stick really well. Whether dishwasher or washing machine, they stick firmly.
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Response from Petit-Fernand
Thank you for shopping with us and for your kind review. Have a nice day, ? Elise, EsIstMeins
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ClientGmz
Rating: 4 out of 5
Satisfied. First order for my baby who goes to nursery. The labels are of good quality! I would definitely order again!
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Camille Lemettais
Rating: 4 out of 5
The labels are adorable and received very quickly, the only hitch the clothing labels do not hold at all in the wash!!! First machine, they were everywhere in the drum and none on the clothes?
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hafida
Rating: 4 out of 5
Unfortunately I cannot evaluate my order placed on 27/08 and still not received ... #UPDATE I received my order a few days later. Perfect for the quality of the labels. Just don't be in a hurry to get them home ... and therefore order them long before the start of the school year.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Camille
Rating: 4 out of 5
Quality on the mark, longer lead time certainly due to multiple back-to-school orders.
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Anna B.
Rating: 4 out of 5
We had the bottle one week and the picture bubbled! This bottle was just short of £30! Not been put in the dishwasher only been in contact with water. However, I had a response and action taken within 24 hours. Handled perfectly by petit Fernand team who have immediately arranged a replacement. Thank you.
Response from Petit-Fernand
Hello Anna, We are so sorry the design of your water bottle bubbled! This is highly uncommon and we will of course send you a replacement! Kind regards, Jessica, Petit-Fernand
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Nats
Rating: 4 out of 5
Did not receive my order But they sent a new batch of labels after leaving a review. Updating review. All received.
Response from Petit-Fernand
Hello Nats, I am sorry if we have not been answering your emails promply, this is certainly not due to us refusing to answer but mainly due to high demands being pick season. Do not hesitate to contact us by telephone. Jessica, Petit-Fernand
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Emily L.
Rating: 3 out of 5
The labels arrived when they said they would and the service was fine, but unfortunately they didn't stick on some of the things I needed them to and fell off in the washing machine (even though I followed the instructions to the letter). I have since ordered iron on labels from another company.
Response from Petit-Fernand
Hello Emily, we thank you for your review and are really sorry to hear the quality of our labels wasn't satisfactory! We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
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MRS C.
Rating: 4 out of 5
Absolutely love the labels! They are great quality and look lovely. Loved the extra little stickers too! A fast post delivery option would be great, but great service highly recommend!
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Carmen
Rating: 4 out of 5
The quality of the labels is great, I have already washed some clothing items a few times and the labels are in perfect condition. My order was not delivered in the timeframe I was given and got only an automated reply when I tried contacting them, but luckily the order arrived the next day. I will choose the tracked delivery for peace of mind next time.
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Emma
Rating: 3 out of 5
The stickers are perfect but delivery took over 2-3 weeks
Response from Petit-Fernand
Hello Emma, Thank you for your review! We do apologise for this issue with the postal services! Jessica, Petit-Fernand
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Martina G.
Rating: 4 out of 5
No problems with the order
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Response from Petit-Fernand
Thank you for your order and your review. Have a nice day, ? Elise, EsIstMeins
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Fiona M.
Rating: 2 out of 5
Ordered over 3 weeks ago. Tracked and says they have been delivered but they haven't. I went by peoples recommendations and feel very disappointed
Response from Petit-Fernand
Hello Fiona, We are sorry to hear that you have not yet received your order! I believe my colleague has since assisted you with this matter and you opted for a new shipment. Jessica, Petit-Fernand
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K
Rating: 3 out of 5
Ordered labels for school uniform and were marked as delivered after waiting 10 days but didn't receive them. Took several attempts of reaching out to the company before they offered to resend or a refund. Patiently awaiting my refund now and disappointed as I'd heard such good things and the labels looked great on the website.
Response from Petit-Fernand
Hello, we are terribly sorry there were some delays with the postal services, meaning you didn't receive your order within time! Jessica, Petit-Fernand
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Audrey B.
Rating: 2 out of 5
I paid extra for a 24h delivery and my parcel arrived... 72 hours later! So, for me, it's a totally useless extra charge. I wanted to ask for help but I corresponded with "a robot" and didn't find the help I needed.
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Response from Petit-Fernand
Hello. I'm sorry that the Chronopost delivery was not on time. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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VB
Rating: 3 out of 5
Labels took more than 3 weeks to arrive. Left a review and messaged regarding the labels and was offered a refund or for them to be shipped again but they arrived before that was needed. I've applied them to the clothes and they seem to be sticking ok.
Response from Petit-Fernand
Hello, We are sorry to hear you have not received your labels on time for the start of school! I cannot see any order number or email attached to this review so cannot contact you directly to offer a refund. I invite you to contact us on your side and we will be happy to assist! Jessica, Petit-Fernand
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Relly
Rating: 4 out of 5
First time purchase from here (only bought the label stickers for clothing) they are good quality itself and doesn't come off in the wash! I would recommend highly and I will be using this service for as long as my children are at school.
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Raquel Sacristán Álvarez
Rating: 3 out of 5
The heat adhesive labels are beautiful, the finish is great but the downside I find is that I do not end up fixing at all to the clothes and with washing and use they end up peeling off.
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Response from Petit-Fernand
Good morning, Thank you for your message. It is not normal for your labels to peel off like this. We will contact you to help you. Hello, Camille Petit-Fernand
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Leisa M.
Rating: 2 out of 5
I have had no success with the iron-on labels. They have come off my sons school uniforms the first time I have washed them. I followed all instructions and it was a normal wash cycle. Thank you for the reply. I have not received an email.
Response from Petit-Fernand
Hello Leisa, I am terribly sorry to hear that iron-on labels came off the first time you washed them! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand
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Mahnaz
Rating: 4 out of 5
Edit: team were in touch after I replied and resent the item. Order never arrived. I contacted the team and received a generic pre filled response. No further contact received or refund offered.
Response from Petit-Fernand
Hello Mahnaz, I am sorry to hear your order never arrived. Most contacts are regarding delivery times hence why we send out a generic reply. I invite you to contact us by phone so we can assist you further. Jessica, Petit-Fernand
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Anna
Rating: 3 out of 5
The delivery took a while.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Angelo V.
Rating: 4 out of 5
Order not yet arrived, put back on delivery but still not arrived. Also the tracking number seems to have never been picked up UPDATE I have edited the review because order has arrived.
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Response from Petit-Fernand
Dear Angelo, We apologize for this delay, your order should be on its way. If you do not receive it by the date indicated please do not hesitate to contact us.. Good day Alessio, Petit-Fernand
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Emily M.
Rating: 2 out of 5
They look great but came off straight away in the washing machine! - I put them on the labels of clothes.
Response from Petit-Fernand
Hello Emily, I am terribly sorry to hear that your labels came off straight away in the washing machine! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand
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Invité
Rating: 3 out of 5
Long processing times
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Response from Petit-Fernand
Hello, your order was produced within 48 hours, as announced on our website. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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Sebastian B.
Rating: 3 out of 5
Unfortunately, I don't like the iron-on labels. The selection that was made on the homepage was not implemented as selected, so I now have labels that I didn't want. But maybe I made a mistake when I entered them. Apart from that, I found the delivery time of over two weeks too long for the price, so the product arrived later than required. The labels only fulfill their purpose to a limited extent when ironed on. However, customer service proved to be very friendly and accommodating and a solution was offered.
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Response from Petit-Fernand
Hello, we are sorry that the labels did not meet your expectations. We already contacted you on August 21 to get more information about these labels, but unfortunately we did not receive a reply. We have contacted you again today to try and help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins.
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Frida
Rating: 4 out of 5
Very nice products with top quality. I have already ordered various stickers, lunch boxes and drinking bottles and have always been very satisfied. The stickers are delivered in "booklet form" which I think is great because nothing flies around and everything is together. One star deduction because the motifs are not sufficient. With some stickers, some motifs are simply too small or the positions don't quite fit. It would be nice if you could decide the distance between the motifs and the text yourself.
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Response from Petit-Fernand
Thank you for your review, which is very valuable to us. We always want to offer our customers the best. Therefore, we have forwarded your comment to the production department so that we can offer more motifs and larger motifs in the future. We wish you a nice day. ? The EsIstMeins Team
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Olena B.
Rating: 4 out of 5
The quality of the product is perfect, but there are questions about the delivery. I ordered the product on 31.07. and received it on 20.08. No one has replied to my messages. So 5 for product quality and 0 for delivery. I hope the experience will be better next time.
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Response from Petit-Fernand
Thank you for your order and your review. We are really sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. ?? However, we are pleased that you like our products. We wish you a nice day. The EsIstMeins team
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LM
Rating: 4 out of 5
The products are great. Unfortunately, shipping took quite a long time this time.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. As our products are made in France and shipped from France, delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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V. B.
Rating: 4 out of 5
The stickers are beautiful and last very well and for a long time. Unfortunately, delivery always takes a long time.
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Response from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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Hazevedo
Rating: 3 out of 5
Took a long time to arrive, the stick on stickers aren't great and peel easily.
Response from Petit-Fernand
Hello Hannah, We are very sorry that the delivery took longer than expected and even more sorry the stick on stickers are peeling easily! We have contacted you by email to offer a satisfactory solution. Looking forward to hearing from you! Jessica, Petit-Fernand
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Jo M.
Rating: 3 out of 5
Get these every year and never had a problem with them however this year the arrived way after the date time and applied them as usual but the are all stuck inside my washing machine now for some reason. Customer services were amazing when they didn't arrive
Response from Petit-Fernand
Hello Joanne, thank you for your review! We do apologise the delivery took longer than expected and that your order then stuck inside your washing machine! We have now issue a refund of your order and we are very sorry for this bad batch. Jessica, Petit-Fernand
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Sophie
Rating: 4 out of 5
Gave 4 stars as I received the wrong order after waiting 2 weeks for my order to arrive in the first place. They were happy to send out the correct named stickers but I needed the order refunded as it was going to arrive too late. Refund issued fast once I had asked for one.
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Hayley H.
Rating: 2 out of 5
I love the children's clothing labels, but the stationary labels are awful! They don't stick for long. I've put a few on my daughter's stationery, but after 24 hours, they all came off.
Response from Petit-Fernand
Hello Hayley, thank you for your review. We are sorry to hear the quality of our object labels is unsatisfactory. We have contacted you by email with several solutions. Kind regards, Jessica Petit-Fernand.
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Invité
Rating: 4 out of 5
Great quality stickers that look exactly as the website showed. Working really well after a few weeks of use - still sticking well and looking as new. Only thing to note is that standard delivery did take a little while to arrive, but was worth the wait.
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Mrs D.
Rating: 4 out of 5
Great labels seem to be hard wearing, nice bright colours look really neat on clothing and accessories for school
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Lina
Rating: 4 out of 5
Easy to order and good quality, but delivery takes a long time.
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Response from Petit-Fernand
Thank you for your purchase and your review. We are sorry that the delivery took longer than expected. Our products are made in France and shipped from France, so delivery may take a little longer. However, we are pleased that you like our products. Have a nice day, ? Elise, EsIstMeins
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Invité
Rating: 2 out of 5
To date, no feedback has been received for the missing shoe labels.
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Response from Petit-Fernand
Hello, We exchanged emails a few days ago and resent your entire order at our expense on August 29th. We have contacted you to have more information about this. We look forward to hearing back from you. Have a nice day, The EsIstMeins team
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May gaïl
Rating: 4 out of 5
Brighter labels would be nicer and too long to make and send over 10 days.
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Frau A.
Rating: 3 out of 5
Quite a long delivery time.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
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