The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The time between order3 and receipt was far too long, I think almost 3 weeks.
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Response from Petit-Fernand
Hello. We're sorry that your order arrived late, as the postal service was slightly delayed during the summer months. Please do not hesitate to contact us if your order takes too long to arrive! We'll be happy to help. Luce C-MonEtiquette
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Yasmine
Rating: 4 out of 5
Satisfied with my purchase. The thermo-heating labels hold after the 1st wash, to be seen over time.
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Elodie gourhand
Rating: 4 out of 5
Purchase of clothing labels, object and gourd. Very good product, one star less for the price which I find high. Loyal customer for several years.
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Jub
Rating: 3 out of 5
The print is sometimes not opposite the label backing, and the small design associated with the name is cropped on some labels... And the colors aren't always completely faithful, so visibility can be a little limited at times. All in all, nice and satisfactory labels.
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Response from Petit-Fernand
Hello, I'm sorry your labels arrived with such defects. I've just e-mailed you to discuss the matter with you. Have a nice day? Luce C-MonEtiquette
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Sandrine
Rating: 4 out of 5
Superb labels, pretty and of good quality. Delivery was just a bit long, with no real follow-up possible.
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Invité
Rating: 4 out of 5
Good products and received quickly as usual
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Corentin Moreau
Rating: 4 out of 5
I am more than delighted with the labels I ordered for my daughters. They love them. On the other hand, I was a little disappointed with the delivery because I had ordered in 24h which didn't arrive. But the service quickly replied that they were reprinting them and so I finally received them.
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Invité
Rating: 2 out of 5
I haven't received anything yet. I placed the order on 22/08/2023
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Fernanda Espinosa Ilabaca
Rating: 4 out of 5
It is a normal service. It meets the deadlines and the result is of quality. I imagined the labels to be larger.
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Andrea Z.
Rating: 2 out of 5
Everything is fine except that I did not receive one of my orders, I am still waiting for it. I filed a claim and have not received a response.
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Response from Petit-Fernand
Good afternoon Andrea, we have sent you an email to help you as soon as possible. We will do everything necessary for you to receive it. Good day, Sandra Petit-Fernand
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Invité
Rating: 4 out of 5
I'm really very happy, it's been 3 years now that I've ordered labels for the school, this year we've added the nursery for the new kid in the family and I'm really very satisfied. This year we had an error in our order I immediately called the sav who have sent us immediately our good labels in the week we received them really great speed. I highly recommend
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Invité
Rating: 4 out of 5
Nothing to say! Maybe I'll give some advice on labeling depending on the supplies!
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Invité
Rating: 4 out of 5
After sticking the labels on my child's markers, I realized the next day that they were all peeling off without exception. I had to put extra tape on the labels. No problem for the pencils. Customer service was very responsive and listened carefully to solve my problem by sending a replacement product.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. It is quite abnormal for them to come unstuck. I'll contact you to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Estefania
Rating: 4 out of 5
I would have liked the package to arrive sooner, the lead times are slow compared to today's lead times on other platforms or companies. Otherwise great
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Invité
Rating: 2 out of 5
Easy to use site, great choice in design, on time delivery. However, I'm disappointed that you can't choose smaller self-adhesive labels for clothes, they're too big to stick on clothing labels. And a big disappointment on the outfit, they almost all came off very quickly! I was with a competitor the time before, and they didn't hold up despite repeated washing. So I wouldn't recommend C-mon-etiquette.
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Response from Petit-Fernand
Hello, we're sorry you're having trouble with your labels. I see that you had ordered labels for objects, but these are not made to go on clothes, so they won't fit. I will contact you this morning to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
This is the 2nd time I've ordered a complete notebook for back to school. This is the first time I've had an error. I received another child's notebook, which was sorted out within the day and within 48 hours, and I received the correct order.
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Response from Petit-Fernand
Hello, we are very sorry that your order was affected by this shipping error. However, we are delighted to have been able to help you! We remain available for further information. Have a nice day? Luce C-MonEtiquette
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Anastasia Bay
Rating: 4 out of 5
Top, I would have just appreciated a few more small labels in the back to school pack (for pencils, pens etc) and a few less big ones, but the quality is great and the labels are really pretty!
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elena vicente
Rating: 3 out of 5
The stickers were fine but the last three pages (back cover and two others) were torn off. I paid for express shipping and it arrived two days later than it should have.
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Response from Petit-Fernand
Hello Elena, I confirm that we have refunded the shipping costs. It is a pity that you did not let us know before writing on trustpilot. Good morning, Sandra Petit-Fernand
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Florence
Rating: 4 out of 5
Product totally corresponds to my expectations and to what was proposed on the site.
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Mégane
Rating: 3 out of 5
the cap of the gourd broke on first use. The bottle tipped over from its height (no big fall) and the plastic broke directly ....
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Response from Petit-Fernand
Hello, I'm sorry that our items are not entirely to your satisfaction. I reconfirm that a cork has been sent back to you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
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Lea Marecaux
Rating: 2 out of 5
Beautiful m labels, but they don't stick properly.
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Response from Petit-Fernand
Hello, we're sorry you're having trouble with your labels. I will contact you this morning to discuss the solutions we can offer. Have a nice day? Luce C-MonEtiquette
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Emilie
Rating: 3 out of 5
I never received my order. No one can tell me where it is. On the other hand, responsive after-sales service. They reproduced my order after the legal deadline for "non-receipt" (September 2), and I'm impatiently waiting for it, as school has already started...
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Response from Petit-Fernand
Hello, we're sorry that delivery by the postal service is taking so long. Please do not hesitate to notify us of your return! Have a nice day? Luce C-MonEtiquette
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Stéphanie Leybaert
Rating: 2 out of 5
I still haven't received my parcel without receiving any information.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just contacted you to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
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Adriana Lara Ortega
Rating: 4 out of 5
The labels are super good, but they take a long time to arrive, but everything else is super good!
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Soraya LomasPlus
Rating: 4 out of 5
They are very nice, and come in a format very convenient to use and store. I haven't used them much yet, but I expect them to be great.
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Nathalie
Rating: 4 out of 5
Satisfied with the label books I received. I've ordered from you for two years in a row and I won't order from anywhere else. For the time being, you remain the leaders for me, even for delivery costs and times. Thank you very much. Keep up the good work!
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Nira Navarro
Rating: 2 out of 5
Good morning, as of today I have not received my initial order and neither the order that your company sent in second instance for not having received the first one. I had purchased previously and the order had arrived without any problem, I do not understand what has happened this time.
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Response from Petit-Fernand
Hi Nira, your order is about to arrive :) The estimated delivery date is 14/09. Hello, Sandra Petit-Fernand
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Tracey
Rating: 4 out of 5
They are well presented and always accompanied by fun stickers.
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Mme CHÉRON
Rating: 4 out of 5
The isothermal bottles are solid and very pretty. However, I'm down to 5 sport caps per bottle (2) in 1 year. They're very difficult to close and break, but they're still practical for children (3 1/2 and 8 1/2 years old). Next time, I'll take the other caps and see.
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Invité
Rating: 4 out of 5
Everything as described but no tracking. otherwise great.
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Invité
Rating: 3 out of 5
Great products and well made! Shipping arrived a little late.
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Response from Petit-Fernand
Dear Laura, We thank you for your rencione and trust. We apologize for this delay on the part of the postal service and remain at your disposal at [email protected] Good day Alessio, Petit-Fernand
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Invité
Rating: 4 out of 5
Practical, useful, beautiful and quite durable.
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Naika
Rating: 4 out of 5
Ergonomic site, very user-friendly; clear explanations of services and product range; attractive, high-quality labels; affordable prices; fast delivery and attractive packaging. It remains to be seen whether the labels will remain intact over time.
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FloP
Rating: 4 out of 5
Oh no, I didn't receive the right order! One call and in 5 minutes everything was sorted! On the phone, a pleasant and understanding person and 3 days later I received my order. Error forgiven, I'll recommend.
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Laetitia
Rating: 4 out of 5
I ordered 2 lunch boxes for my children's snacks. There are several compartments and everything is removable. You don't have to use all the compartments, which is great, especially for homemade snacks that don't always come in standard sizes (e.g. gourds to fill). What's more, they're beautiful :)
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Julien DI GIORGIO
Rating: 4 out of 5
order fast and conform to the request the little one was delighted. we wait to see if the drawing does not leave with time.
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Anonyme
Rating: 3 out of 5
Nice designs, great choice of personalization, only the label dimensions are sometimes too big and to my great disappointment the labels stick very badly despite following the recommended sticking instructions. Some are starting to peel off
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Response from Petit-Fernand
Hello, Thank you very much for your message. I'm very sorry to hear that you're having problems with your labels. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Squittieri R.
Rating: 3 out of 5
Very nice labels. However, the water bottle broke right away, I was filling it and the cap slipped and broke off. Plus the inner part where the drinking spout is easily detached, making it difficult for the baby to open it to drink because every time he tries to lift it, it comes off completely. Too bad
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Response from Petit-Fernand
Good morning Rita, we are sorry to hear about this defect. We have contacted you to provide a solution. Good day Alessio, Petit-Fernand
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Invité
Rating: 3 out of 5
Delivery and everything was fast, but the quality of some of the labels was terrible - I needed Scotch tape to hold them securely on pencils and pens.
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Response from Petit-Fernand
Hello, I'm sorry to hear that you're having trouble with your labels. It's not normal for them to come off. We've contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
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Aurélie Martani
Rating: 3 out of 5
My daughter's diaper bag looks great.
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Response from Petit-Fernand
Thank you for your kind feedback! We are delighted that you like our products! Have a nice day? Luce C-MonEtiquette
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