Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 900 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 4 stars

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C
Cavallo M.
Rating: 4 out of 5
following a purchase from 13/09/2025
Beautiful and well-readable labels.
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Alexandra Clément P.
Rating: 2 out of 5
following a purchase from 19/09/2025
2nd order of special clothing labels The 1st time very satisfied The 2nd time the labels do not hold after one wash I fear that the process has changed Very disappointed
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Response from Petit-Fernand
Hello Alexandra,
We have just replied to your second review.
Have a very nice day,
Sandra C-MonEtiquette
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Tennes J.
Rating: 3 out of 5
following a purchase from 08/09/2025
The stickers for the pens are a bit too wide, that could be improved. I once ordered some elsewhere that were great.
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Response from Petit-Fernand
Good day, Jessica,
You have chosen single-line labels. For pens, we recommend the minis, which are more suitable. Do not hesitate to contact us in the future so that we can advise you.
We wish you a nice day,
Customer Service EsIstMeins
A
Annah H.
Rating: 3 out of 5
following a purchase from 21/09/2025
I have been ordering for several years but this time I wanted to change a bit, the labels are not iron-on but to be stuck on the garment label whereas I need them for my sewing collections. Second point, the last letter is confused in the flower, although on the order screen it was clearly distinct, third point shipping mix-up, I received someone else's labels! Even though customer service resolved the issue, it forced me to return to the pickup point.
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Response from Petit-Fernand
Hello Annah,

Thank you for taking the time to share your feedback on C-Monetiquette. We are delighted to have you as one of our customers for several years. We apologize for the inconveniences encountered with the non-iron-on labels, the confusion regarding the last letter, as well as the shipping problem.

We invite you to send us photos via our contact page on our website.

Best regards,
Sandra from the C-MonEtiquette team
J
Josiane T.
Rating: 4 out of 5
following a purchase from 21/09/2025
Delivery times respected Good work done. Waiting for use to confirm my satisfaction.
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Merce L.
Rating: 3 out of 5
following a purchase from 07/09/2025
I paid for express shipping and it arrived as if I hadn't paid for it.
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Response from Petit-Fernand
Hello Merce,

You can contact us directly through the website with all the information.
We will help you.

Sandra from Petit-Fernand
M
Martinez I.
Rating: 4 out of 5
following a purchase from 11/09/2025
The labels are beautiful! I don't give 5 stars because the shipping was longer than expected.
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Ieva V.
Rating: 4 out of 5
following a purchase from 09/09/2025
excellent labels, shipping times to improve, really long.
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Carla L.
Rating: 4 out of 5
following a purchase from 09/09/2025
So satisfied!
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Pegoraro V.
Rating: 4 out of 5
following a purchase from 10/09/2025
Very well made labels, the only flaw is that no one notified me of the arrival and so they stayed in the mailbox for a few days.
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Campedelli M.
Rating: 4 out of 5
following a purchase from 10/09/2025
I am satisfied with the purchase, although the color is quite different from what appears in the images on the site. I suggest including "real" images so that the customer can realize before the purchase, as these are customized products and it is not possible to make exchanges or returns.
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Erminia F.
Rating: 4 out of 5
following a purchase from 10/09/2025
I had to cancel the order because it is unknown what happened with the shipper, however, I was refunded 100%, still satisfied with how they resolved it, it happens.
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Cavallaro J.
Rating: 4 out of 5
following a purchase from 10/09/2025
Great purchase
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Macedonio P.
Rating: 4 out of 5
following a purchase from 10/09/2025
Beautiful and quality labels. Shipping not very fast but within the expected terms.
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Irene L.
Rating: 2 out of 5
following a purchase from 09/09/2025
I bought 7 years ago and now, and the quality is not the same. With just one wash they start to come off, and my older son's ones are intact.
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Response from Petit-Fernand
Hello Irene,
We have sent you an email to help you. Your order will be resent.
Have a good day,
Sandra Petit-Fernand
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María José G.
Rating: 3 out of 5
following a purchase from 09/09/2025
I have always bought your stickers, but each time less text fits, and the quality of the clothing stickers has worsened, they come off very easily. This last order has disappointed me quite a bit.
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Response from Petit-Fernand
Dear María José,

We sincerely appreciate your opinion and regret that your experience with our stickers has not been satisfactory. Your comment about the reduction of text and the quality of the clothing stickers has been noted and will be shared with our production team. We constantly strive to improve our products and your opinion is very valuable to us. If you wish to discuss your order further, please feel free to contact our customer service directly through our website.

Sincerely,
Sandra from Petit-Fernand
M
Michèle G.
Rating: 4 out of 5
following a purchase from 10/09/2025
Easy to install and sticks very well, to see in the long run.
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Marisa P.
Rating: 3 out of 5
following a purchase from 08/09/2025
I bought two types of products, on one hand some stickers to stick on pencils, you will see, etc. and fantastic, but the adhesive labels for clothing are terrible, they have all come off. That's my reasoning. Best regards
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Response from Petit-Fernand
Hello Marisa,

Your order will be resent in the next 48 hours.
We regret that you have had an anomaly.
Have a wonderful day,
Sandra from Petit-Fernand
A
Ana R.
Rating: 2 out of 5
following a purchase from 08/09/2025
I have been buying labels for clothing for 5 years and this year they are falling off after the first wash.
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Response from Petit-Fernand
Hello Ana,

First of all, thank you very much for your trust.
We confirm that we will resend your order again.
The quality remains the same. There has been some anomaly with your order.
Regards,

Sandra from Petit-Fernand
C
Christelle N.
Rating: 4 out of 5
following a purchase from 17/09/2025
Respected delivery date, too cute label
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Jean-Luc D.
Rating: 4 out of 5
following a purchase from 17/09/2025
Longevity, efficiency
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Laura N.
Rating: 2 out of 5
following a purchase from 05/09/2025
Many of the stickers are breaking
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Response from Petit-Fernand
Laura, thank you for letting us know because this is not normal.
We will resend the entire order within the next 48 hours.
Regards,
Sandra from Petit-Fernand
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Adeline C.
Rating: 4 out of 5
following a purchase from 12/09/2025
quick manufacturing and reception
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francesca maria S.
Rating: 4 out of 5
following a purchase from 06/09/2025
Beautiful stickers, very useful, bright colors, they do not get damaged in the wash.
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Maftei A.
Rating: 4 out of 5
following a purchase from 02/09/2025
Very beautiful, I tried one on a label of a toy and it came off.. probably the child pulled it or I don't know... I put it back now let's see how long it lasts.
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Sophia D.
Rating: 3 out of 5
following a purchase from 05/09/2025
It’s not very sticky, fell out after washing
Response from Petit-Fernand
Dear Sophia,
thank you for sharing your feedback regarding your experience with our product at Petit-Fernand. We apologize for the inconvenience you faced with the adhesive quality after washing, as we strive to ensure customer satisfaction. Your input is invaluable, and we will take it into consideration for future improvements.

Giulia Petit-Fernand
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Intini M.
Rating: 2 out of 5
following a purchase from 04/09/2025
Unfortunately, they came off immediately
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Response from Petit-Fernand
Good morning Marinetta,

Thank you for sharing your experience. We are sorry to hear that you encountered problems with our products. Quality is at the heart of our commitment and we will do our best to resolve the situation. We invite you to contact us directly to find a satisfactory solution.

Best regards,
Giulia from Petit-Fernand
F
Fatima L.
Rating: 4 out of 5
following a purchase from 15/09/2025
Top customer service responsiveness
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Mélanie V.
Rating: 4 out of 5
following a purchase from 15/09/2025
Top
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Benvenuti R.
Rating: 3 out of 5
following a purchase from 04/09/2025
The labels for the objects lift up on the sides and do not stick well.
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Response from Petit-Fernand
Good morning Ramona,

Thank you for your feedback. We are sorry to hear that you experienced difficulties with the adhesion of our products. Your opinion is essential to us, and we are committed to constantly improving quality. Please do not hesitate to contact us for assistance; we are here to help you.

Best regards,
Giulia from Petit-Fernand
D
Djibrill K.
Rating: 4 out of 5
following a purchase from 14/09/2025
Great but delivery a bit long
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Sylvie M.
Rating: 2 out of 5
following a purchase from 14/09/2025
The paper to iron over is always missing. Too bad, otherwise beautiful labels.
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Response from Petit-Fernand
Hello Sylvie,

Thank you for your feedback, and we are delighted that you like our labels. We take your comment regarding the absence of paper into account and will work to improve this part of our service. Your satisfaction is our priority.

Best regards,
Sandra L' team C-MonEtiquette
R
Richard A.
Rating: 4 out of 5
following a purchase from 04/09/2025
Gut
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Response from Petit-Fernand
Good day, Richard,
I am glad that you are satisfied with your purchase. Thank you for your trust.
Have a nice day,
Customer Service EsIstMeins
D
Daniela M.
Rating: 4 out of 5
following a purchase from 02/09/2025
Good product, the delivery times exceeded what was established
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Irem A.
Rating: 4 out of 5
following a purchase from 04/09/2025
I am really satisfied with the stamp. I have the two-colored one. White is not very visible on dark fabrics, yet I would buy the stamp again.
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Response from Petit-Fernand
Good day, Irem,
Thank you very much for your positive review! I am very pleased that you are satisfied with our service. 
Have a nice day,
Customer Service EsIstMeins
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Tessy M.
Rating: 4 out of 5
following a purchase from 12/09/2025
The order was pleasant and easy to make. I still waited more than a week for a small order, but I am happy with the result.
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Acunzo D.
Rating: 4 out of 5
following a purchase from 03/09/2025
All good
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Tayyiba H.
Rating: 4 out of 5
following a purchase from 03/09/2025
Good quality but some labels came off from the uniform in the washing machine. ( This is first time it happened.) I was using them from last year.
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Gava C.
Rating: 4 out of 5
following a purchase from 03/09/2025
Very beautiful labels, shipping to Italy a bit long
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Elena G.
Rating: 3 out of 5
following a purchase from 01/09/2025
The labels are beautiful, this is the third year I buy them. However, this year they do not stick well to the colored pencils and get very dirty.
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Response from Petit-Fernand
Good morning Elena,
thank you for your kind words and for the trust you have shown us for years. However, we are sorry to hear that this year the labels did not adhere well as expected.
We will contact you privately to better understand the situation and find the most suitable solution together.

Best regards,
Chiara, Petit-Fernand
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