Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 662 published reviews
5 47,9k 85% 4 3 493 6% 3 1 495 3% 2 1 027 2% 1 2 723 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 2, 3 and 4 stars

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C
Christiane L.
Rating: 4 out of 5
following a purchase from 04/03/2026
The labels are nice but I gave 2 series to different names as gifts and I received them in the same notebook!!! That's why I'm not happy.
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Céline L.
Rating: 4 out of 5
following a purchase from 04/03/2026
Very good and very happy
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Nawal B.
Rating: 4 out of 5
following a purchase from 03/03/2026
Good quality LABEL. Bottle with a nice and lightweight design. However, the prices remain high for this.
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Marie-Christine Z.
Rating: 4 out of 5
following a purchase from 02/03/2026
Simple, effective and fast
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Pascale M.
Rating: 2 out of 5
following a purchase from 27/02/2026
Leila's first name is almost invisible on the label, what a shame.
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Response from Petit-Fernand
Hello Pascale,

Thank you for taking the time to share your feedback. We are sorry to hear that the visibility of the names on the label did not meet your expectations. Your feedback is valuable and we are constantly working to improve our products. Please feel free to contact us directly to discuss your concerns.

Have a nice day,
Camille C-MonEtiquette
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Karine V.
Rating: 4 out of 5
following a purchase from 24/02/2026
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Gwenaelle L.
Rating: 4 out of 5
following a purchase from 21/02/2026
Good product but delivery a bit long
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Sarah R.
Rating: 4 out of 5
following a purchase from 12/02/2026
Super easy to purchase and apply.
Response from Petit-Fernand
Dear Sarah,

Thank you for your positive feedback! We're delighted to hear that you found the purchasing and application process easy. Your satisfaction is our priority, and we look forward to serving you again soon.

Best regards,
The Petit-Fernand Team
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Janette M.
Rating: 4 out of 5
following a purchase from 10/02/2026
Great stickers, great design options. I find shipping difficult in autumn/winter. My letter was quite soaked (of course, one can say: own problem if the mailbox is not tight, but we also want to give them a good product...). Fortunately, the stickers were not damaged.
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Response from Petit-Fernand
Dear Janette,

Thank you very much for your review and your positive feedback on our stickers and designs. We are sorry to hear that you had issues with the packaging during shipping, especially in this season. Your feedback is very valuable, and we will work on improving our packaging methods to ensure optimal protection.

We want every experience with our products to be excellent. Thank you once again for your understanding and support.

Best regards,
Your Es-Ist-Meins Team
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Romain & Audrey L.
Rating: 4 out of 5
following a purchase from 20/02/2026
Simplicity of creating custom labels. The choice of designs is quite nice.
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Sofía V.
Rating: 3 out of 5
following a purchase from 11/02/2026
The quality is good but the website is confusing. I bought the objects thinking I was buying the clothing. They should differentiate better.
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Response from Petit-Fernand
Dear Sofía,

Thank you for your comment and we are sorry that you found our website confusing. We take note of your suggestion and are working to improve the differentiation between objects and clothing. Your opinion is very valuable to us.

Good day,
Camille Petit-Fernand
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Mel S.
Rating: 2 out of 5
following a purchase from 20/02/2026
Very disappointed, the labels come off after the first wash... at 30 degrees too..
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Response from Petit-Fernand
Hello,

Thank you for your feedback. We are sorry to hear that you encountered this problem with our labels. We hope that the solution proposed by our customer service meets your expectations.

Have a nice day,
Camille C-MonEtiquette
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Noelle R.
Rating: 4 out of 5
following a purchase from 18/02/2026
I will see to the use.
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Helena P.
Rating: 3 out of 5
following a purchase from 07/02/2026
The labels, very good as always. This is the sixth or seventh order I have made for labels for clothes, objects, and shoes for 3 children. The problem has been that this year for the first time I was forced to take 30 clothing labels and 20 object labels, increasing the expense to more than 50€. Other times I was allowed to take 10 at a time and I spent a more reasonable amount, between 20 and 30 €. I did not like this change in policy from Petit Fernand.
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Response from Petit-Fernand
Dear Helena,

We sincerely thank you for sharing your experience with us. We are glad to know that the labels have met your expectations, but we regret that our change in the minimum quantity has caused inconveniences in your order. Your opinion is very valuable and we will take it into account for future improvements in our policy. We remain at your disposal for any other questions or suggestions you wish to share.

Good day,
Camille Petit-Fernand

Sincerely,
The Petit-Fernand team
J
Jessica D.
Rating: 3 out of 5
following a purchase from 06/02/2026
Quality material but an item is missing from my package
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Response from Petit-Fernand
Hello Jessica,

Thank you for taking the time to leave your review. We are delighted that you are satisfied with the quality of the material, but we are sorry to hear that an item was missing from your package. We have just contacted you to resolve this issue quickly.

Have a nice day,
Camille C-MonEtiquette
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Azar O.
Rating: 2 out of 5
following a purchase from 04/02/2026
Unfortunately, a part was missing!
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Response from Petit-Fernand
Hello Azar,

Thank you for taking the time to share your feedback. We are sorry to learn that an item was missing from your order. Your satisfaction is very important to us, and we encourage you to contact our customer service so that we can resolve this issue as soon as possible.

We hope to have the opportunity to serve you again.

Best regards,
The Es-Ist-Meins team
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Romina R.
Rating: 4 out of 5
following a purchase from 10/02/2026
I am very happy with the labels ordered for my children, as I have been for years. The only small downside this time is that my daughter chose the floral patterns and unfortunately they are cut off by the format of different models. You only see it upon receipt, what a shame.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 10/02/2026
Beautiful labels and customizable as desired. Small suggestion: being able to create your own kit. Because the existing ones sometimes include labels that we do not need. Super quality, very interesting price and fast service.
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Friedrich S.
Rating: 4 out of 5
following a purchase from 30/01/2026
Delivery method was not clear at first, but then okay.
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Response from Petit-Fernand
Thank you very much for your feedback, Friedrich. We are pleased to hear that the delivery ultimately met your expectations. However, we will take your concern regarding the clarity of the delivery method into account to further improve our service.
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Julie S.
Rating: 4 out of 5
following a purchase from 07/02/2026
I am very satisfied but the result of the heat transfer labels is a bit coarse, but I imagine it is the way of the label that gives this result! If not, very beautiful labels, I recommend!
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Response from Petit-Fernand
Hello Julie,

Thank you very much for your feedback and your recommendation! We are delighted that you are satisfied with your iron-on labels. We take note of your comment regarding their appearance and we will continue to work to improve our products. Your feedback is valuable and helps us to improve.

Looking forward to seeing you again on C-MonEtiquette!

Have a nice day,
Camille C-MonEtiquette
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Caty B.
Rating: 4 out of 5
following a purchase from 08/02/2026
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Audrey A.
Rating: 3 out of 5
following a purchase from 04/02/2026
Speed of receipt but missing the sulfurized paper for the heat-sealable labels
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Response from Petit-Fernand
Hello Audrey,

Thank you for taking the time to share your feedback and for highlighting the speed of receipt of your order. We are sorry to hear that the sulfurized paper for the heat-sealable labels was missing. If you wish, you can use baking parchment to apply your labels. Please feel free to contact us if you need any further assistance.

Have a nice day,
Camille C-MonEtiquette
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Amy D.
Rating: 2 out of 5
following a purchase from 25/01/2026
These stickers keep coming off the clothes when they are in the washing machine. I feel like this definitely defeats the point of buying the stickers! I feel like ive wasted money sadly.
Response from Petit-Fernand
Hello Amy,

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience with our stickers and understand how disappointing it can be when products do not meet expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings. If you would like assistance or further support, please do not hesitate to reach out to our customer service team.

Best regards,
The Petit-Fernand Team
R
Roger J.
Rating: 4 out of 5
following a purchase from 04/02/2026
Good product, let's see over time.
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Marie G.
Rating: 2 out of 5
following a purchase from 03/02/2026
The labels are pretty, but half of them didn't hold up after the first wash, despite following the usage instructions.
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Response from Petit-Fernand
Hello Marie,

Thank you for taking the time to share your experience. We are glad that you appreciated the design of the labels. Regarding the washing durability issue, we are sorry to hear that. We have just contacted you to assist you :)

Have a nice day,
Camille C-MonEtiquette
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Annette W.
Rating: 2 out of 5
following a purchase from 24/01/2026
Material not well described. Quality not satisfactory.
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Response from Petit-Fernand
Hello Annette,

Thank you very much for taking the time to share your opinion. We are sorry to hear that the quality of our products did not meet your expectations and that the material description was unsatisfactory. Your feedback is valuable and will help us improve our communication and services. Please do not hesitate to contact us directly to discuss your experience.

Best regards
The Es-Ist-Meins Team
J
Jennifer A.
Rating: 3 out of 5
following a purchase from 03/02/2026
Label that sticks well but names written too large
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Response from Petit-Fernand
Hello Jennifer,

Thank you for taking the time to share your feedback on C-MonEtiquette. We are glad that you appreciate the label, but we take note of your comment regarding the size of the names. Your feedback is valuable to help us improve our products.

Feel free to reach out to us for any other suggestions!

Have a nice day,
Camille C-MonEtiquette
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Sylvie G.
Rating: 3 out of 5
following a purchase from 02/02/2026
TB birth pack but I also ordered labels to put on markers for school and they are way too big. However, the photo shown during the order design matched my expectations.
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Response from Petit-Fernand
Hello Sylvie,

Thank you very much for your feedback regarding your order. We are delighted that you liked the birth pack, but we are sorry to hear that the labels for the markers do not meet your expectations. Your comment is valuable and we are analyzing it to improve our services. Please feel free to contact us directly to discuss a solution.

Have a nice day,
Camille C-MonEtiquette
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Katia C.
Rating: 4 out of 5
following a purchase from 02/02/2026
It would be nice to have some new features in terms of drawings and backgrounds..
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Sophie G.
Rating: 4 out of 5
following a purchase from 01/02/2026
Partially received a wrong order But usually very satisfied!
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Magali B.
Rating: 4 out of 5
following a purchase from 31/01/2026
Just a problem with a color not respected
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Angélique B.
Rating: 3 out of 5
following a purchase from 26/01/2026
I find that we do not really realize the size of the labels
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Response from Petit-Fernand
Hello Angélique,

Thank you for your feedback and we are sorry to hear that the size of the labels does not meet your expectations. We take your comment into account to improve the clarity of our descriptions. Please do not hesitate to contact us if you need further details. Your satisfaction is our priority.

Have a nice day,
Camille C-MonEtiquette
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Fanny D.
Rating: 4 out of 5
following a purchase from 25/01/2026
A practical and pretty tasting box. I just regret that the small box is too small to fit apple wedges, for example.
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Simone J.
Rating: 4 out of 5
following a purchase from 23/01/2026
Very good
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Susan M.
Rating: 4 out of 5
following a purchase from 16/01/2026
Great product. It takes a while to arrive from France.
Response from Petit-Fernand
Dear Susan, thank you for your positive feedback about our product! We appreciate your understanding regarding the delivery time from France and are glad to hear that you are satisfied with your purchase. If you have any further questions or need assistance, please feel free to reach out.
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Aude V.
Rating: 4 out of 5
following a purchase from 25/01/2026
Very cute.
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Peter B.
Rating: 3 out of 5
following a purchase from 02/01/2026
I am happy with the labels, but they did not arrive on time, not respecting the indicated shipping times.
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Response from Petit-Fernand
Dear Peter,

Thank you for sharing your experience with us. We are glad that you liked the labels, but we sincerely apologize for the misunderstanding regarding the shipping times. We will do our best to improve this aspect in the future. Your satisfaction is very important to us.

Best regards,
The Petit-Fernand team
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Mary M.
Rating: 4 out of 5
following a purchase from 11/01/2026
Excellent website and customer service. Just to mention that a plastic covering inside the delivery envelope would help as due to rain during delivery package inside was wet . If it had plastic inside the envelope would protect the delivery inside. Apart from that delighted with service and quick delivery
Response from Petit-Fernand
Dear Mary,

Thank you for your kind words about our website and customer service. We appreciate your valuable feedback regarding the packaging, and we will certainly consider your suggestion to improve the protection during delivery. We're delighted to hear that you were satisfied with our service and the quick delivery!

Best regards,
The Petit-Fernand Team
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Laura M.
Rating: 4 out of 5
following a purchase from 11/01/2026
Quirky and good quality products but not that easy to iron on. Like them very much though.
Response from Petit-Fernand
Dear Laura,

Thank you for your thoughtful review! We're glad to hear you enjoy our quirky and high-quality products. We appreciate your feedback regarding the ironing process and will take it into consideration for future improvements. If you have any tips or suggestions, we’d love to hear them!

Best regards,
The Petit-Fernand Team
K
Kelly A.
Rating: 4 out of 5
following a purchase from 09/01/2026
Brilliant stick, the labels are perfect and easy to use. Only downside is that the text is bigger than the preview so the design doesn't look as nice.
Response from Petit-Fernand
Dear Kelly,

Thank you for your thoughtful feedback and for rating us 4 out of 5! We're delighted to hear that you appreciate the labels and find them easy to use. We understand your concern regarding the text size and will certainly take it into consideration for future improvements. Your input is invaluable to us!

Best regards,
The Petit-Fernand Team
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