The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The labels are very pretty and arrive quickly. The ones for clothes and shoes are very practical and hold up well over time. This time, unfortunately, some of them are difficult to remove (poor pre-cutting). Some item labels are also too big.
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Response from Petit-Fernand
Hello Camille, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
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Invité
Rating: 3 out of 5
Disappointed with this year's order the labels are no longer as beautiful and even slightly blurred! :( too bad I liked it better before
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Response from Petit-Fernand
Hello, I'm sorry that your labels arrived with such a production defect. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
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Francesca
Rating: 3 out of 5
Order Number 3001138826 Untraceable order, I did not receive anything at home, although the website indicates that the package was delivered. Good thing I only paid 3 - UPDATE Order received!
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Response from Petit-Fernand
Good morning Francesca, we are sorry for this shipping delay by the postal service. We have contacted you to provide more information. We remain available and wish you a good day. Alessio, Petit-Fernand
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Julie Vs
Rating: 4 out of 5
Impeccable service and product! I recommend them. I only rated it 4/5 because the 3 orders I've placed on the site have always given me the same experience: I have no order tracking. The item arrives but I don't know when in advance.
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Michèle
Rating: 4 out of 5
It's easy to place an order, but the site is less convenient when you have a referral! For my part, I didn't manage to take advantage of this gift.
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Gary
Rating: 4 out of 5
Second time I've ordered, I'm very satisfied with the quality of the product, the delivery, their attentiveness and the speed of their response. Very good team, thanks again.
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Invité
Rating: 3 out of 5
The labels were very pretty but they mixed up the labels of the 2 children, which was very annoying given that they were back-to-school gifts.
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Response from Petit-Fernand
Hello. Thank you for your suggestion. For environmental reasons, we only send separate chequebooks when ordering several Packs. However, don't hesitate to request separate checkbooks in advance at [email protected]! We're here to help? Luce C-MonEtiquette
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Anna B.
Rating: 3 out of 5
Have always been satisfied so far, so have often reordered shoe labels. Placed a new order on 18.08.23. The confirmation email stated the usual processing time of 48 hours. The labels should have been sent by then. To date (24.08.23) no shipping confirmation received. The customer account states that the delivery should take place between 26.08.23 and 04.09.23. If the delivery arrives at the beginning of the specified period - ok, there can always be delays, but 04.09.23 is very late and incomprehensible. If you write an email to customer service, all you get back is a standardized reply with a reference to the 48-hour processing time and the subsequent shipping time by the postal service. Money has already been paid. Not really satisfactory.
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. Due to a large request, we are currently experiencing a slight delay in delivery times. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins
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Cindy
Rating: 3 out of 5
Unfortunately, my order was a bit of a dud
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Response from Petit-Fernand
Hello. I'm sorry for this production anomaly, I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 3 out of 5
I have completed my first order in chronoposte supposedly in 24h 48h except that I received in 3 or 4 days so avoid this shipment is abuse really otherwise it's fine.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the stated delivery times. Please contact us at [email protected] with the order number concerned so that we can help you! Have a nice day? Luce C-MonEtiquette
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Elodie
Rating: 2 out of 5
After a request for a reprint because the labels weren't readable, we received the same thing, only worse. I think the colors, or the font, are wrong. Then you should remove this option from your online menu.
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Response from Petit-Fernand
Hello, I can confirm that your labels with the new design will be reproduced today! Thank you for your suggestion, we'll pass it on to the relevant department. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 4 out of 5
The self-adhesive labels arrived quickly and were beautifully presented. My boys really like them.
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Manuela Buisson
Rating: 4 out of 5
Very simple, easy to create and quick to send.
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Carole Clericy
Rating: 3 out of 5
Order received halfway. This is the third time I've placed an order. This is the 1st time this has happened. I'm waiting for the balance of my order.
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Response from Petit-Fernand
Hello. I can confirm that the missing elements of your order were shipped the day before yesterday, and you should receive them very soon. We apologize for this production anomaly. Have a nice day? Luce C-MonEtiquette
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eva
Rating: 4 out of 5
I value positively because my first shipment did not arrive and immediately they sent me another one without any cost and everything arrived correctly, thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your message ! Hello, CamillePetit-Fernand
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Céline M
Rating: 2 out of 5
I paid for 24h delivery and received my item 5 days later.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery was not respected. I have just reimbursed you for these costs, and we will also open a claim on our side. Please accept our apologies for this delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Rocio
Rating: 4 out of 5
Good value for money. I had a problem with the reception of the order and they solved it quickly. I would buy them again.
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Matra
Rating: 4 out of 5
Hello, I ordered my usual labels for my son and two extra toiletry bags. As usual, the labels are very good and the products are of good quality. I would recommend
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Zeynep A.
Rating: 4 out of 5
I like the quality very much. There are cheaper ones in terms of price. Delivery takes about 2-3 weeks as it comes by letter from abroad.
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Response from Petit-Fernand
Thank you for shopping with us and for your review. Have a nice day, Elise, EsIstMeins
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Priscillia
Rating: 4 out of 5
I've just received my stickers and I'm very happy with the result. I haven't used them yet, so I don't really have an opinion on how to use them, but I will for back-to-school. Ordered and delivered on time, nothing to say. So far, I'm happy with the way my order turned out.
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Kamal Kazouti
Rating: 3 out of 5
Very good quality nothing to say but the. Format is very large compared to my order last year. I have to recommend a smaller size?
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Response from Petit-Fernand
Hello Kamal, we're sorry to read your message. We have just contacted you by email in order to better understand your request, as we have not changed formats since last year. Have a great day, and thank you very much for your confidence. Sandra C-MonEtiquette
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Noelia
Rating: 3 out of 5
Delivery of the order when a complaint was filed because it did not arrive.
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Response from Petit-Fernand
Good morning Noelia, Hopefully you have received your order. If not, please contact us at [email protected] to help you. Hello, Camille Petit-Fernand
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Aurore Pap's
Rating: 2 out of 5
Order received quickly and conformed to our expectations in terms of visuals. The labels are very pretty and make it easy to personalize baby's items for the nursery. However, I'm very disappointed with how well the labels hold up on clothes! They came off in the 1st wash, even though I followed all the instructions. I wouldn't recommend it at all, as it's not financially advantageous...
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Response from Petit-Fernand
Hello Aurore, I'm sorry to read your opinion, but our labels are very resistant to washing. We invite you to contact us today via our contact form so that we can help you. Have a nice day, Sandra C-MonEtiquette
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Heather
Rating: 4 out of 5
I thought these were great value for money. Lovely choice of designs and colours. Not given 5 stars, as yet to really test how well they stay on clothes etc after washing. Havent use them in ernest yet as little one is still at nursey.
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Audrey K
Rating: 2 out of 5
Labels are pretty, but they come off... Whether it's object labels or clothing labels.
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Response from Petit-Fernand
Hello Audrey, we're sorry to read your message. We have just contacted you by email in order to help you. Have a nice day, Sandra C-MonEtiquette
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Invité
Rating: 4 out of 5
I'm very happy with my self-adhesive labels. I've been ordering them for several years and I've never been disappointed.
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Christine C.
Rating: 4 out of 5
Although it didn't arrive around, the customer was very helpful and sent a new one right away. I do buy from this shop every year and highly recommend them.
Response from Petit-Fernand
Thank you for being our loyal customer and apologise for the postal services!
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Mimi
Rating: 4 out of 5
Fast shipping. The labels were exactly as shown on the website.
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Salhi- simonet
Rating: 2 out of 5
The colors aren't as pretty as my previous orders (less choice and less quality) w In addition, the quality of the labels I bought this time is really inferior (they come off with difficulty and there are still bits of "glue" on the self-adhesive clothing labels). I'm really disappointed with this purchase, whereas I was completely satisfied with the last 2 orders.
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Response from Petit-Fernand
Hello, please contact our Customer Service via our contact form :) Please send us photos of the labels in question so that we can send them back to you. Have a nice day, Sandra C-MonEtiquette
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Laurie Guedj
Rating: 3 out of 5
I found it unacceptable that this year my order was mixed up. I ordered two maternal packs and separate labels for my 9 year old, so there were three first names and instead of receiving 3 notebooks with their own labels, I received 4 and everything was mixed up inside. I had to unstrap everything to check the accuracy of my order and to dispatch to each their labels. I thought the service was a shame. The quality of the labels has always been top-notch, which is why I order them every year.
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Response from Petit-Fernand
Hello. I'm sorry your order arrived mixed up. This should not be the case, so I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
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Mathilde MALAPERT
Rating: 4 out of 5
Thank you for your speed and especially for the different choices you bring. Keep up the good work! Kind regards
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Audrey Corrao
Rating: 2 out of 5
I did not receive all of my order!!!
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Response from Petit-Fernand
Hello Audrey, We're sorry to read your message about the Post Office delivery. We have just contacted you by email in order to help you, and send you back the order. Have a nice day, Sandra C-MonEtiquette
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Maeva
Rating: 4 out of 5
Second order, the labels are so pretty with cute little patterns, I just didn't recommend the thermal labels that didn't hold on the clothes last year. This year I'm trying out the stickers, so we'll see what happens?
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Mme Elisa Sanz
Rating: 2 out of 5
I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!
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Response from Petit-Fernand
Hello. I'm sorry to read about such a quality problem. I will contact you this morning by e-mail to discuss the situation. Have a nice day? Luce C-MonEtiquette
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Stéphanie Borbone
Rating: 4 out of 5
Oui très bonne les enfants son près pour la rentre merci
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Sabine
Rating: 4 out of 5
Good product except that after several washes it comes unstuck.
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Amelie
Rating: 3 out of 5
I ordered two gourds and loved them. I would recommend them. However I am very disappointed with the labels, too small and poorly explained for the order I will not repurchase. For these I'm not happy at all.
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Response from Petit-Fernand
Hello, I'm sorry that our labels are not what you wanted. I will contact you to discuss how we can improve! Have a nice day? Luce C-MonEtiquette
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Sarah Zaghouani
Rating: 4 out of 5
Nice label
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Fatoumata Diaby
Rating: 4 out of 5
Order received in 72, fast and reliable
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Invité
Rating: 2 out of 5
Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.
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Response from Petit-Fernand
Hello. The number of labels is well specified when placing your order, we are sorry that it does not correspond to what you wanted. We remain available to help you. Have a nice day? Luce C-MonEtiquette
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