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I
Rating: 4 out of 5
Nice, easy to make labels, efficient
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 923 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 2, 3 and 4 stars
Reset filtersI
Rating: 2 out of 5
I ordered labels as I do every year and did not receive my order. But I called customer service and they issued a refund, which I received.
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Response from Petit-Fernand
Hello. We are very sorry that you have not received your order. We thank you for your understanding of this situation and we are delighted to have been able to find a solution for you! Have a nice day? Luce C-MonEtiquette
D
Rating: 2 out of 5
Poor customer service.
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Response from Petit-Fernand
Hello, We contacted you this morning to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
S
Rating: 3 out of 5
Labels arrived as ordered however over the years in my opinion they have lost some quality. The shoe labels were better when there was also the clear part to apply on top for more durability. Also the ones to iron on I preferred the earlier ones.
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Response from Petit-Fernand
Dear Silvia, We are sorry to hear that your order did not meet your expectations. Should you experience quality problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
M
Rating: 4 out of 5
Amazing labels went back fir more as they lasted so well last time. They have been in the dishwasher and washing machine and still stayed on. Brilliant product.
E
Rating: 4 out of 5
Very good quality label and super cute. One star less as I ordered 50 and only got 40.
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S
Rating: 2 out of 5
I have not reveived my order.
Response from Petit-Fernand
Hello Samantha, we have contacted you by email regarding your order! Kind regards, Jessica, Petit-Fernand
C
Rating: 3 out of 5
Unfortunately, delivery took much longer than stated. The goods then arrived too late for the start of the daycare ?
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Response from Petit-Fernand
Hello Christine, Thank you for your order and your message. We are sorry that your order arrived late. We have contacted you this morning to have more information about it. Have a nice day, Elise, EsIstMeins
M
Rating: 4 out of 5
The adhesives are great, the shipping just took a long time! But I would always buy there again. Price - performance is super ?
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Response from Petit-Fernand
We are sorry that the delivery has taken a little longer. Everything is made in France and shipped from France, so it may take a little longer than expected. However, we look forward to your next order! ?? Have a nice day, Elise, EsIstMeins
I
Rating: 4 out of 5
It takes 2 weeks from the order date to arrive, everything arrived correctly.
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G
Rating: 4 out of 5
Pretty well designed site, easy to use, affordable prices and very cute creations. Just one thing, the object labels are a bit big I think.
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D
Rating: 4 out of 5
Positive: The labels are very nice and sturdy, I always buy them for the quality and design. Negative: When I ordered a bag the delivery was very delayed, and finally it did not arrive and had to be sent again.
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S
Rating: 4 out of 5
Great stickers and the selection is also great. The only drawback was that I ordered stickers for 2 different children and both were in the same booklet.
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Response from Petit-Fernand
Thank you for your order and your review. Indeed, for ecological reasons the labels are together in one booklet. Have a nice day, ? Elise, ItIsMine
I
Rating: 3 out of 5
Very nice print, but does not stick strongly enough to pencils, felt-tip pens, suitable for a flat surface.
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Response from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
D
Rating: 3 out of 5
It takes a long time to arrive. Order shipped July 28 and received August 16.
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Response from Petit-Fernand
Good morning, We are very sorry for this delay in delivery by Correos. We hope that, even so, our products meet your expectations. Hello, Camille Petit-Fernand
I
Rating: 4 out of 5
The first shipment did not arrive and they were kind enough to send me another one. The product is just as I expected.
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C
Rating: 4 out of 5
The ability to build your own label
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T
Rating: 4 out of 5
Purchase of personalized water bottles which arrived very quickly. The designs and personalization were very well done and much appreciated by the children. However, opening is a bit difficult even for 5 and 7 year olds and as soon as the cap is removed, it often comes off, which is a shame. Also, the design on one of the bottles has already faded a little after just 1 week's use, so I'm really disappointed on that score.
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L
Rating: 4 out of 5
really good washed once 24hrs after applying them and they stayed on.. although I like placing one on the back under the collar (on white shirts) but unfortunately they came off in the wash so think it's best placed on the size label
L
Rating: 3 out of 5
Took a while to come but seem good quality! Hopefully they last many washes
Response from Petit-Fernand
Hello! We are very sorry your order took a long time to get to you but we are happy it was worth the wait! Have a nice day ? Luce Petit-Fernand
G
Rating: 2 out of 5
Ridiculously long time between order and delivery.
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
I
Rating: 4 out of 5
We received them today. We love them, they're so beautiful, just put them on!
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M
Rating: 2 out of 5
The labels come off in the wash. I waited more than 24 hours with the wash.
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Response from Petit-Fernand
Hello Mariam, We are very sorry about this incident. We've contacted you by e-mail in order to provide you with the solution best suited to your needs. See you soon, Ophélie C-MonEtiquette
I
Rating: 3 out of 5
I placed an order and after waiting a month I complained that they did not arrive. They sent it to me again and then when I thought they were lost, they arrived again. Great customer service, but the shipping...the rest is ok.
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Response from Petit-Fernand
Good morning, Thank you for your message. We sincerely regret this delay of delivery by the Post Office. We hope you liked our products. Hello, Camille Petit-Fernand
R
Rating: 4 out of 5
Very nice, conform labels
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Response from Petit-Fernand
Hello, We're very sorry about this incident. We have sent you a message so that we can understand and find a solution together that will suit you! Have a nice day, Ophélie C-MonEtiquette
H
Rating: 4 out of 5
Very good experience. Easy to buy. One small drawback to the clothing labels I bought is that the contrasts between the first and last name on the background are less obvious on screen than in real life. In this case, red on a dark background...
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C
Rating: 4 out of 5
Quality labels in a variety of designs? They sometimes lack adhesion on synthetic surfaces such as gym bags, dinner bags, sports bags...
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C
Rating: 4 out of 5
Correct delivery times and compliant products
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I
Rating: 4 out of 5
Delighted! Fast order and delivery, beautiful finish
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F
Rating: 2 out of 5
I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you so that we can suggest a solution. Have a nice day, Elise, EsIstMeins
E
Rating: 4 out of 5
Very happy with my purchase, as usual (10th order since 2017!). Small drawbacks this time: - the background with the purple flowers around the labels is not very visible on the small labels (the printing of the flowers is more present on the notebooks than on the labels themselves) - a mix of labels (normally, each child has his notebook, but I have two notebooks that have been mixed up...so I have to undo the staples and reconstitute the notebooks).
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J
Rating: 3 out of 5
Nice product but took ages to arrive
Response from Petit-Fernand
Hey Jess, thank you for your lovely message on our products ?? We are sorry to hear the delivery took a long time. We do recommand to allow 3 to 10 working days for delivery, however we are still dependant on the postal services. Kind regards, Jessica, Petit-Fernand
I
Rating: 2 out of 5
Unfortunately the stickers arrived really late (12 days)
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Response from Petit-Fernand
Hello, We are sorry to hear that your order has arrived late. Unfortunately, we have no control over the postal service, but we are still pleased that your order has arrived. We hope you enjoy our products. Have a nice day, Elise, EsIstMeins
H
Rating: 4 out of 5
Had to order a 2nd time as the first one didn't arrive. But it was sent a second time and delivered on the day of school enrollment. Delivery takes a while but the quality is very good. I was also helped quickly with my problem. Thank you
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Response from Petit-Fernand
Hello Heike, your order was reshipped at our expense on Thursday, August 10 and the latest date of receipt is Tuesday, August 22. You have opted for delivery without tracking, which is why you cannot track your order. However, we hope that your order will arrive soon. Have a nice day, Elise, EsIstMeins
I
Rating: 3 out of 5
I loved the site, very easy to order, but I still have not received my order and where to see where it is?
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. I will contact you this morning to give you more information! We are always available to help you. Luce C-MonEtiquette
M
Rating: 4 out of 5
We had an order that did not arrive within ten working days. We reported it and were refunded the money. A day later the order did arrive. We reported it again and they said that we no longer had to pay for the order.
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Response from Petit-Fernand
Thank you for your review. We are always here to help our customers in the best possible way. We are glad to hear that your order has arrived and hope that you like our products. Have a nice day, ? Elise, EsIstMeins
P
Rating: 4 out of 5
Quality products, colorful customizable labels, it's top! The only problem is the budget. The 30-euro booklet is starting to weigh heavily on a back-to-school budget with 2 children...
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I
Rating: 2 out of 5
concern the labels do not hold i left 72h before washing at 30 ALL AND PART, and not practical that sticks directly on the labels i would prefer the one to iron but good
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Response from Petit-Fernand
Hello. I'm sorry to hear that you are not entirely satisfied with our products. I will contact you in the morning to discuss the situation with you. Please note that we also sell iron-on labels! We remain available to help you. Have a nice day? Luce C-MonEtiquette
C
Rating: 4 out of 5
It's fun and useful
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A
Rating: 4 out of 5
fast, free delivery
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