Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 52 949 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 2, 3 and 5 stars

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DENIS
Rating: 5 out of 5
Great team and product as requested. Fast delivery Excellent discovery
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Response from Petit-Fernand
Merciiiii :)
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Pauline
Rating: 5 out of 5
Products conform to the description very pretty rendering. Delivery in 1 month
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Giovanna
Rating: 2 out of 5
Made order on July 16,to date nothing has arrived. I wrote to the customer service ,they replied that they were sorry for the disservice caused by the postal services,I requested either a refund or again a postponement of the order since I had already paid and never received anything. They rescheduled my order on the 28th and today August 2 they finally arrived. I am sorry that they outsource shipments to the post office which is more times the mail does not arrive than the times it does. I don't blame Petit because it didn't arrive the first time,but I recommend them to change couriers.
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Response from Petit-Fernand
Good morning Joan, We are sorry to hear about this unpleasant experience with the postal service. Despite not depending directly on us we will provide a solution to this inconvenience. Good day Alessio, Customer Service
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Emilie
Rating: 3 out of 5
I'm really pleased with the fabric snack bags and the labels to stick on school supplies. Very good quality and very pretty! On the other hand, I'd strongly advise against iron-on labels for clothes ... after several years with a competitor's brand, I wanted to change models (always very pretty) but the labels come off in the first wash (I stuck them on properly). I'm really disappointed with this product!
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Response from Petit-Fernand
Hello Emilie, Thank you for taking the time to send us all this information. Please give us a call and we'll be happy to help you with the iron-on products. Have a nice day!
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Aurelien Jonckheere
Rating: 5 out of 5
Products correspond perfectly to the choices made when ordering and received promptly...
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Response from Petit-Fernand
Thank you very much Aurélien!
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Client
Rating: 5 out of 5
Serious and reliable site! Very fast shipping and top quality for my little ones. I'll be recommending it soon?
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Response from Petit-Fernand
To the tooop :) Many thanks
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Alizee Muller
Rating: 5 out of 5
Always new suggestions of images and colors. It's a pleasure to create with my 5 and 2 year olds, but also a pleasure for our eyes. We're always delighted to use your products to prepare for homecoming or vacations. A warm welcome to customer service and quick action on complaints in the event of problems. Very professional and friendly team. See you soon, Mme EL Marbouh Alizée
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Erina
Rating: 5 out of 5
Fast and very kind when I communicated by message. I recommend you a lot!
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Elodie AKOHOUENDO
Rating: 5 out of 5
Excellent! I'm delighted with their products! I started in Germany, and I'm continuing now that I'm back in France! Keep up the good work!
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CECILE
Rating: 3 out of 5
Average rating because I received someone else's order. After calling customer service, I received my order very quickly at no extra charge. I will therefore take the risk of ordering from this site again.
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Response from Petit-Fernand
Hi Cécile, I'm really sorry about this order exchange error. Very nice day
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Tina
Rating: 5 out of 5
Very good quality and beautiful labels, very good and secure site, very fast delivery I recommend!
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Michela I.
Rating: 5 out of 5
Ordered twice from them, always excellent!
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Denisa I.
Rating: 5 out of 5
Again with pleasure ??
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Fabienne
Rating: 5 out of 5
Beautiful labels. I had a delivery problem with the post office, the team immediately sent back a batch. A nice commercial gesture.
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Response from Petit-Fernand
Many thanks Fabienne :)
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Marina Le Cochennec
Rating: 5 out of 5
Very good. Fast and well explained.
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Natasa S.
Rating: 5 out of 5
As always, I am more than satisfied with my order. I would order here again and again, no matter what.
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SANDRINE GARRE
Rating: 3 out of 5
the labels are superb and effective but the size was not requested enough. i did not see that there were several dimensions otherwise i would have chosen rectangular and not square.too bad.
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Response from Petit-Fernand
Hello Sandrine, Thank you for your message. We have passed on the information to the relevant department. Have a nice day!
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Sam
Rating: 5 out of 5
good product, practical and ideal for school supplies and clothing .
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FAUSTINE MORIN
Rating: 5 out of 5
Good quality and fast.
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Lizzy
Rating: 2 out of 5
I received my order quickly. (Kindergarten pack) only the labels for the shoes were missing. I made a complaint on July 2 and to this day have not received a reply. I tried to contact by phone but impossible to get someone.
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Response from Petit-Fernand
Hello Lizzi, We replied to your e-mail address 48 hours ago, informing you that your order had been returned. Have a nice day!
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Annabella V.
Rating: 5 out of 5
Great for making it easier to manage the baby in daycare so things don't get lost. The labels in the water bottle and containers hold up to water and dishwasher. The labels in the clothes hold up less but I have to say I tried them two years ago and maybe the hot water affected them. However I keep coming back every year! Always fast and the purchase is super easy.
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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cathy gasca
Rating: 5 out of 5
Delivery problem, they were very reactive. Thank you
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Response from Petit-Fernand
Thank you very much for your message. Have a nice day!
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Katharine
Rating: 2 out of 5
I am still waiting for my order and have had no response from customer service via email (they say will respond within 24 hours but haven't) and when I ring it says all agents are busy and to contact them via email. Whilst I acknowledge this is still within the advised delivery time (I ordered 8 days ago) I would really like an update on when I should receive them as required for nursery start date next week. I think the website is misleading in that it advertises they are ësent within 48 hours' which made me assume that even if sent second class I would receive the order within a week. It was only when I received the order confirmation email that it said delivery time was 2-10 working days so 2.5 weeks from ordering. I think it should be much clearer at the point of ordering how long the delivery process is as if I'd known I'd have chosen a different company where I'd be guaranteed to receive it within a week of ordering. Disappointed.
Response from Petit-Fernand
Hi Katharine, thank you for your review. We are sincerely sorry if you had to wait for your order more than 8 working days and that we were unable to answer within 24 hours on your inquiry. We experienced a lot of demands at the same time and therefor it took us longer to answer everyone. We advice on our website that all our products are customized and produced within a maximum of 2 working days. The delivery time for priority mail or parcel is between 2 and 6 working days after dispatch (which itself takes place on the 3rd day after the order at the latest). The postal delivery times may unfortunately vary and are given as an indication. It is generally necessary to wait 10 days before opening a claim with our partners. We make a note with the indication of delivery time on the payment page. We hope you still enjoy our products!!!
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Sophie Jolibois
Rating: 5 out of 5
I am extremely satisfied with your site and that's why I order every year.
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Response from Petit-Fernand
Many thanks for your loyalty Sophie :)
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Guest
Rating: 5 out of 5
Super with fast delivery as usual!
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Response from Petit-Fernand
Au top!!!! Thanks Julie :)
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Stéphanie LEPLAY
Rating: 5 out of 5
Very satisfied
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Lila Ruiz de Somocurcio
Rating: 5 out of 5
Top! As usual
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Response from Petit-Fernand
Thank you very much for your confidence :)
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Sandra
Rating: 5 out of 5
We ordered the personalized label set for school and, as always, we are totally thrilled. Both the design and the durability on the items, clothes etc. are great and really recommended
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J K.
Rating: 5 out of 5
I am thrilled! The delivery took a little longer than expected, but I don't think that's a bad thing as the result is really impressive. And the price-performance ratio is unbeatable! I would definitely recommend you to others!
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DCJ
Rating: 5 out of 5
Hello, this is the third time I have bought from "It's Mine". Every year my two children can choose new stickers. The selection of motifs and stickers is very large and every child's wish can be fulfilled. As a mom, I am absolutely delighted with the quality. The price-performance ratio is absolutely reasonable. TOP. The ordering process is simple and shipping is also very fast. I always pay with PP, which also always works without any problems. This time I also ordered the wooden tags. I personally found them very nice, with a picture on the front and a text of my choice on the back. At first glance, the workmanship looks great, but I can't say any more about it yet, so I can't comment on the price-performance ratio. The written customer contact was also very polite and helpful, I am a big fan and will certainly order a few more times.
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Mélanie Boucq
Rating: 5 out of 5
Lovely, long-lasting labels! Highly recommend!
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Anika N.
Rating: 5 out of 5
Since my son has been at nursery, we have been labeling his things and objects with the labels from EsIstMeins. The labels are of wonderful quality, they withstand every wash and you can design them so lovingly and individually. In the meantime, we have also moved in with items such as drinking bottles and cups that are already printed with names. These products are also of impeccable quality and the motifs/themes that can be used to design them are child-friendly and very tasteful! Even depending on the season, there are themes to design, there are always surprises and new things to discover on the site. When the labels are delivered, you get a small selection of the current season's theme! My son also has a lot of fun with this. When the first small problem arose - the order was apparently not delivered by the post office - I received a friendly reply from the EsIstMeins team very quickly. The problem was solved immediately and without complications! So, we are completely satisfied and happy!
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Nathalie DE AMORIM
Rating: 5 out of 5
I've been ordering for 6 years and I've never been disappointed! Lots of choice, very good glue
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Patricia Garcia González
Rating: 5 out of 5
I loved them. Super comfortable!!!! Thank you so much ?
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Response from Petit-Fernand
Thank you very much Patricia :)
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Inez Q.
Rating: 5 out of 5
Excellent quality and arrived in good time. It's been invaluable being able to label all of my daughter's thing and the nursery comment all the time on how impressed they are.
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Isabella Z.
Rating: 5 out of 5
Super fast shipping...great products!!!
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Anita M.
Rating: 5 out of 5
Already ordered 3 times and always very satisfied! The stickers look exactly as ordered, are easy to apply and hold very well!
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Frédérique MOREL
Rating: 5 out of 5
2nd time I've ordered labels from this site, and I'm extremely happy with them! The 1st time, 4 years ago, the labels still hold, the colors don't move. Perfect!
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M. Allèbe
Rating: 5 out of 5
Once again, I'm very pleased with the quality of the products, which are also very beautiful.
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Mirjam
Rating: 5 out of 5
Labels did not arrive as quickly as expected or as stated on the homepage, but when asked when the labels would arrive, I received a reply very quickly with the offer that a solution would be sought if they were not received within the next 4 days. Shipment then arrived after 1 day. Labels are very, very nice!
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