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I
Rating: 5 out of 5
Excellent,customer service at ?????????? The package with the labels was lost but anyway Petit-Fernand sent me back the order I received it yesterday,thank you.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 58 523 published reviews
Summary of reviews
The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.
Reviews 2, 3 and 5 stars
Reset filtersH
Rating: 5 out of 5
More than 3 years that I order and it's really top!!!!
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I
Rating: 2 out of 5
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
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Response from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
A
Rating: 5 out of 5
Perfect ?? thank you very much
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C
Rating: 5 out of 5
Amazing stickers for ease of labelling school uniforms. Lots of choices to personalise the labels, to make them the perfect for your individual children.
C
Rating: 5 out of 5
Always satisfied with the products, I received my labels promptly as advertised!
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L
Rating: 3 out of 5
I do very well with the adhesive labels, although they do occasionally come off with washing even at low temperatures. I would have liked to order other items as well, such as the water bottle or the personalized bag, but for anything other than labels there is a flat fee for shipping that makes people give up on the order. Too bad indeed!
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Response from Petit-Fernand
Good morning Laura, it is not normal for labels to peel off if properly applied. If you experience any problems, please do not hesitate to contact us at [email protected] telling us a photo of the defective products. Regarding the shipment of items, they are shipped in packages of higher size, weight and therefore price. We remain at your disposal and wish you a good day.
C
Rating: 5 out of 5
The first shipment did not arrive, reported non-receipt, they immediately sent me the products ordered. I have been buying labels for years and this had never happened. Super product, great service and prompt responses
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I
Rating: 5 out of 5
Always perfect and functional labels, fast delivery. Recommended!!!
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M
Rating: 3 out of 5
The delivery time to was different to when they actually arrived.
Response from Petit-Fernand
Hello Ashleigh, sorry to hear there were some delays with the postal services! Hope you were happy with your order! Kind regards, Jessica, Petit-Fernand
D
Rating: 5 out of 5
Very professional and high quality
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S
Rating: 5 out of 5
Fast, accurate delivery. Quality labels with a wide selection.
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S
Rating: 5 out of 5
Personalized labels, fast delivery and practical labels that my son likes.
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E
Rating: 5 out of 5
The girls are delighted with their new labels.
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I
Rating: 5 out of 5
as good as ever, I recommend
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A
Rating: 5 out of 5
The labels are great. They stick well and are really pretty. Really fast delivery service. Not disappointed with this experience. I recommend this site without hesitation.
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M
Rating: 5 out of 5
Very serious and responsive to any problem. Thank you for your service.
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E
Rating: 5 out of 5
PERFECT Site very serious nice colors and design fast shipping and responsive SAV 20/20 I recommend for my big 9 years and my little 11 months I go through them since the kindergarten of my big and I am always very satisfied.
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C
Rating: 5 out of 5
Lovely labels, great quality and lovely design too
I
Rating: 5 out of 5
Perfect! Order just as I expected!
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S
Rating: 5 out of 5
I bought these for my Granddaughter. They are super cute and good value for money. Hopefully she'll come home from school with her own cardigans and water bottles now.
M
Rating: 3 out of 5
I love the product. I have been using it for a couple of courses for my little girl...but by mistake, I understand, I got a whole page with a different name. I have lost that page so I can use it with my daughter. Otherwise fine, as always.
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Response from Petit-Fernand
Good morning Marina, We apologize for this error on our part. We have just sent you an email to help you. Good morning, Camille Petit-Fernand
S
Rating: 5 out of 5
Perfect to see if it holds up in the machine and dryer?
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H
Rating: 5 out of 5
Super customer care. I could have asked for better customer care, my issue was delt with swiftly and reasonably.
M
Rating: 5 out of 5
The labels stick well and are very pretty. Thank you.
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.
Rating: 5 out of 5
Very good reception on the phone for information. Very pleasant.
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I
Rating: 5 out of 5
Très très bien
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I
Rating: 5 out of 5
I love them they are too cute and the quality is super!
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L
Rating: 5 out of 5
Every year I order name labels for my 3 children's school supplies and clothing. I am very satisfied with the timely delivery. I highly recommend it.
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P
Rating: 5 out of 5
Perfect, sent on time
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G
Rating: 5 out of 5
I had placed the order but it did not arrive, so kindly it was sent back to me. This was much appreciated thank you! The labels arrived and they are really very nice, also the booklet is very well done. If anyone needs I will highly recommend! Now I can't wait to stick them on to see how they look on the clothes
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A
Rating: 5 out of 5
I had a problem with the shipment, and I sent an email and they solved everything, very happy and highly recommended.
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S
Rating: 5 out of 5
Really great quality labels, they literally last longer than the uniforms do themselves! Lovely designs too and excellent customer service.
Z
Rating: 5 out of 5
Great quality product, affordable prices
M
Rating: 5 out of 5
Fantastic product, great quick communication, when due to no fault of the company's my order was lost in the post they sent out my order again.
C
Rating: 5 out of 5
Very easy to order
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N
Rating: 5 out of 5
The label holds well after several washes and is easy to apply. I recommend it 100%.
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D
Rating: 3 out of 5
I never received my order. I was given a full refund very quickly though.
Response from Petit-Fernand
Hello Dawn, we are sorry that your order never reached you, despite having been sent within the time frame. We apologise for this issue with the postal services and are always here to help and offer solutions when needed! Kind regards, Jessica, Petit-Fernand.
I
Rating: 5 out of 5
Great stickers. Have never come off any of my daughters clothing or school accessories like packed lunch or water bottles
L
Rating: 5 out of 5
Always satisfied with the product and service. Very good customer service. We had a problem and they solved it right away.
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