English 
D
Rating: 2 out of 5
Stickers come off in the wash
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 658 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
2 star reviews
Reset filtersM
Rating: 2 out of 5
The labels are nice and easy to put on, but the problem is that they don't stick after washing in the washing machine. I did follow the instructions for sticking them on, however, and even waited more than 24 hours before putting the clothes in the washing machine.
Translated reviews
A
Rating: 2 out of 5
Faulty stitching. Considering the price, I'm disappointed.
Translated reviews
S
Rating: 2 out of 5
Very satisfied the 1st time, on this new order the self-adhesive clothing labels are no longer effective at all :(
Translated reviews
C
Rating: 2 out of 5
wrong order at the first time, sent back for free and dispersed, at the third time I managed to get what I ordered. service anyway good
Translated reviews
M
Rating: 2 out of 5
I ordered self-adhesive labels, but after 1 wash some of them are already coming off, even though I did everything right beforehand. Maybe the thermo-adhesive ones are more effective.
Translated reviews
A
Rating: 2 out of 5
I got the normal adhesive labels and many of them come off after the first wash
Translated reviews
J
Rating: 2 out of 5
The stickers work and they are legible. However, I wanted to order labels for pens, the format kept changing when I was selecting the product and I can't use the labels produced as they are far too big. I also find the glossy coating really awful. The labels for clothing are a bit blurred and also coated. Why do you make something specially for clothing and then they look identical to those for pens? I prefer to order from Kleberli again, I like everything there. It took a total of 13 working days.
Translated reviews
Response from Petit-Fernand
Hello, After checking your order, I see that you have indeed ordered the labels you received. If you were expecting to receive the mini-labels, unfortunately this is not the case. In future, please check your order confirmation to make sure everything is in order before you receive your order. Have a nice day, Elise, EsIstMeins
B
Rating: 2 out of 5
For the past 2 years, I've been promised delivery at the start of the new school year, and for the past 2 years, I've had a consequent delay, receiving the product several days after the start of the new school year. Moreover, the customer service I contacted told me that the parcel had been sent by chronopost, whereas I received an email 3 days later telling me that it had been dispatched. Really not serious.
Translated reviews
O
Rating: 2 out of 5
Lengthy dispatch and insufficient communication
Translated reviews
V
Rating: 2 out of 5
The labels do not wash out... I didn't make a claim for an order of 10, I ordered other labels from a competitor.
Translated reviews
B
Rating: 2 out of 5
The delivery was a real disaster, they took more than a week, they changed the delivery address unilaterally and then every day they delayed the delivery without any justification. The worst thing is that when I asked for help to solve the problem they did nothing. Finally I had to pick up the package in an unknown office far away from my home.
Translated reviews
V
Rating: 2 out of 5
This isn't the first time I've ordered here. Last year, everything went well, the font was quite small, but the labels held well (some came off, but only after several washes). This year, however, even though the font is slightly larger and more legible, the labels don't stick properly. I often find them and have to systematically check that the clothes are marked before going to the nursery. It's a shame, because the format is practical and the colors pleasant.
Translated reviews
C
Rating: 2 out of 5
Very nice towels, but unfortunately they don't hold up after machine washing - too bad.
Translated reviews
L
Rating: 2 out of 5
Unfortunately the label doesn't stick to the water bottle I brought. And has come off my son's shoes after wearing them. Won't be ordering them again. Found that some of the labels in the washing machine.
M
Rating: 2 out of 5
My order never arrived, although the reimbursement was fast and without incident.
Translated reviews
T
Rating: 2 out of 5
Disappointed with the delivery time. I paid an extra fee when ordering for fast delivery. Despite the fact that the delivery was supposed to be "express", the time indicated was far exceeded. I therefore paid 5 euros for a shipment that arrived at the timing of a "normal" order.
Translated reviews
C
Rating: 2 out of 5
Very fast shipping. Nice design, but the labels don't stick, they go in the wash and dryer!
Translated reviews
A
Rating: 2 out of 5
I order from them every year. Unfortunately this year I was disappointed. Sending the 4 notebooks would have required a more rigid envelope. The package I received was in terrible condition. I had pickup relay problems. We ask customer service for information but they take a long time to reply. We don't understand why there is so much time between dispatch and receipt. In short, this time will probably be the last.
Translated reviews
F
Rating: 2 out of 5
Not very well glued
Translated reviews
Y
Rating: 2 out of 5
I am disappointed because a friend spoke to me and I was happy to order but the order arrived much later than expected, I ordered mainly for the so-called speed but sincerely disappointed. The labels are pretty and useful
Translated reviews
A
Rating: 2 out of 5
Fast delivery, but labels come off after 2 washes.
Translated reviews
M
Rating: 2 out of 5
I am now very surprised that one page is missing from my order! I do not have a page with iron-on labels! I checked my order and they were ordered and paid for. But they weren't printed!
J
Rating: 2 out of 5
Hello I came to your brand because you said you could deliver orders in 48 hours and time was a criterion in my choice. However, my order took more than two weeks to arrive. If I had known about this delay I would have gone to another supplier.
Translated reviews
C
Rating: 2 out of 5
I wasn't delivered at all to the place I'd expected, which really annoyed me.
Translated reviews
N
Rating: 2 out of 5
The site is great, and label customization is quick and easy. However, I don't find the packs very suitable, especially the distribution of label types. I'd also like to point out that the quality has deteriorated a lot. Last year the labels were of much better quality: washing machine and tumble dryer OK. This year, they've already peeled off after one run through the washing machine.
Translated reviews
A
Rating: 2 out of 5
The labels are very pretty, but the iron-on ones don't wash well, even though I followed the instructions.
Translated reviews
K
Rating: 2 out of 5
First order I spent over £20. Order came wrong (different child's name). I understand mistakes happen but no money off or voucher. New order was sent but very long wait time by the time order eventually came second time around my children had started school so stickers were wasted.
A
Rating: 2 out of 5
Despite all the explanations, the labels don't stick after the first wash. I'm very disappointed, even though I thought the labels were pretty.
Translated reviews
A
Rating: 2 out of 5
The labels are pretty. However, I was very disappointed from the first wash, they don't hold. I usually order from another site but I wanted to try yours.
Translated reviews
M
Rating: 2 out of 5
I'm very disappointed with the labels. It's almost impossible to remove them without damaging them ... What's more, the first time I washed a garment with a label, it didn't stand up to washing... Very disappointed
Translated reviews
A
Rating: 2 out of 5
I ordered a water bottle with my son's name engraved on it. The name started to fade after barely a week of use.
Translated reviews
S
Rating: 2 out of 5
Order placed on 28/08 evening and delivery only on 4/09 although I had chosen a collection point to receive my labels more quickly.
Translated reviews
L
Rating: 2 out of 5
The iron-on labels do not work well. As much as I insist they almost all come off when the garment is washed. Now I bought the stickers and it seems to be a little better.
Translated reviews
I
Rating: 2 out of 5
Order placed on 01/09, delivery expected in 3 working days, here we are on 16/09 and still no delivery. Not possible to track the delivery because no elien for tracking and no return to my complaint. I will give a notice if I receive my parcel or not to note the item.
Translated reviews
C
Rating: 2 out of 5
I was disappointed with my first order, the iron-on labels peeled off after the first machine wash. Quite the opposite of what I had read... I don't think I'll do it again.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that you are disappointed with your first order. It is unfortunate that the iron-on labels did not meet your expectations and peeled off after the first wash. We have contacted you directly to resolve the iron-on label problem. We hope to find a satisfactory solution for you. The C-MonEtiquette team
P
Rating: 2 out of 5
The order was quickly received but the labels quickly came off too.... Not great! maybe they should be wider ...
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback regarding the labels. We're sorry to hear that they peeled off quickly after receipt. We will contact you directly to discuss this issue and find an appropriate solution. In the meantime, if you have any further questions or concerns, please let us know. The C-MonEtiquette team
M
Rating: 2 out of 5
Delivery time not respected. I ordered a gourd on 24/08, at the time of the order it was announced a delivery between 2 and 4 days. I received it on 13l09.
Translated reviews
M
Rating: 2 out of 5
Clothing labels peel off
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that the labels aren't holding. We have just contacted you directly to get more details and solve this problem. This will help us to understand what may have happened and to find an appropriate solution. The C-MonEtiquette team
F
Rating: 2 out of 5
The models are really pretty, but the thermal labels don't hold. After the first wash, they've already peeled off, even though I followed the instructions! What a shame!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback on our labels. We're delighted that you find the designs attractive, but we're sorry to hear that the iron-on labels don't hold after the first wash despite following the instructions. We've just contacted you directly to get more details and solve the problem. The C-MonEtiquette team