Customer reviews of Petit-Fernand

The products are great. Apart from a gourd that loses its decoration after a week and a customer service department that hasn't replied to my email in 5 days.

Fast delivery, well-designed site but low quality product for the high price.

I'm disappointed with my experience following a first order on the site that I should have received before the start of the school year. First of all, the parcel arrived completely damaged and opened at the post office with items missing. I had to return the order, thinking that the items had been stolen. The postman advised me to refuse the parcel, which was confirmed by the site advisor I spoke to on the phone. The problem was that the items were out of stock and the consultant didn't mention this to me. What's more, I had to wait 2 weeks to receive my second order, even though it was supposed to be sent without delay (which was promised to me by the site's consultant), but she preferred to wait for the order to be returned incomplete, which is not commercial. As a result, I've been unable to label my child's school supplies for the start of the new school year and have had to complete my order elsewhere.

Fantastic quality, however they come off in the washer which I'm a little disheartened about due to them been for school uniform.

The delivery was perfect, but unfortunately the labels didn't fit on a 30-pack, so I had to reapply about 15 of them. Too bad

The colours aren't as vibrant. The red looks faded and orange. Also the image I chose is off centre so they just look quite poorly made this time. Shame as I order every year!

Hello, I can't peel off the labels to stick them on the clothes. I've ordered from you before and this is the first time this has happened. Could you please send me another label. I can help with delivery costs if necessary. I remain at your disposal. Yours faithfully Mrs FOURNIER Mélanie

Unfortunately, I did not have the pleasure of receiving the labels. In the first order already late they kindly sent everything back to me, but this second shipment also failed. I hope to at least receive a refund.

Hello labels. Doesn't stick well, even when pressed hard. Peels off quickly with the first wash

The 24-hour delivery, which is quite expensive, was not respected and I received my parcel 2 days later. Not normal. However, the prints were in order and there were no problems with the product.

Product did not arrive

Not great, doesn't hold on all garments, already found 5 labels in the washing machine, yet I put them on the garment label and pressed on them for a long time. A bit disappointed.

Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...

My order didn't arrive at all and my little boy started school without any of his clothes labelled. Customer Services resent however I received someone else's order. Not reliable, would not recommend.

Unfortunately, most of the labels fell off after the 1st wash.

Ordine effettuato 28/08…mia figlia inizia scuola il 12/09 e ancora niente…penso non arriveranno più visto altre recensioni negative…regalate 14 euro circa! Mai più

I ordered three packs, and the different label pages were mixed up in the packs.

Very disappointed, the iron-on labels don't hold. Classical clothing labels too. I am very disappointed

The delivery was ok, didn't wait too long for a personalised item but when the item arrived it had a different name on it than what I ordered, my daughters name didn't arrive which is very disappointing as there was no time to have remade before she returned to school. I rang for a refund and received straight away so my stars are because of that

As the labels arrived 1 week after the start of the school year, despite what was announced on the website, they were useless.

The pack labels I ordered, there are some where there is only the name and not the first name on it.

Ordered on August 23, still no news.

They reimbursed me for the labels that never arrived but I would have expected them to work a little harder to retrieve them and get them to me! This is the second year I have been without them in September despite having ordered them in July! Let them change couriers! Never again.

The delivery was fast but the quality is unfortunately not there because after one day of use the first name is erased. A pity.

Beautiful designs. Various choices. Unfortunately poor resistance to washing (30*). Labels peel off too easily.

Disappointed with one of the bags in my order, it had black stains, like melted plastic... above the first name (personalized bag)

The order arrived very late, a few days after the start of the school year. The labels are tiny, almost illegible, but the 'pirates' gourd is top-notch and my son really likes it.

The bottle is nice and withstands the temperature of the liquid, I bought 3 bottles, the 3 drip a lot, if they are not standing soak the surface or bag where you carry them, so for a child bottle is something quite complicated if you want to carry it in summer in a backpack and they manage them. The 3 have been scratched immediately and one of them has lifted part of the drawing. The bottles are nice and my kids like them, they are comfortable to drink from, but in my case they leak, so they lose a lot of points.

Due to a very long processing and delivery time, we received the product too late for our planned event.

Well I think it's because of the post office I didn't receive my order quickly! I placed 2 orders and only received one.

It's the second time I've ordered and the labels do not stay on after a wash

We already ordered iron-on labels last year, following the advice on fitting and resting ... after the first machine ( 30°C as recommended ) most of them had peeled off. This year again, but with self-adhesive labels ... Really disappointed.

One letter missing from the first name on the bag, the sticker on the snack box stuck on crookedly, for the price I find it light. And it was impossible to contact them...

Pblem of order, to this day not solved because the recreated order left in another place of withdrawal !!!!!

I received my labels 10 days after school started, even though the order was placed well in advance.

The print fits, but unfortunately the stickers are not really well punched out, so I have to remove every single sticker (!) from the foil again with nail scissors, otherwise you can't get them off at all. This is really tedious and tests my patience to the limit.

Order of August 16 still not received (we are on 4/09), it was suggested to me on 30/08 to reorder because it was too complicated to launch a tracking procedure with Chronopost. I accepted and asked for free delivery charges for an express order (for back-to-school week). The code received was invalid, and it took 5 days to get an answer after my complaint e-mail. Too late, I ordered on your competitor's site. Order received today, unbeatable. I am very disappointed by C-monetiquette, it was my last order with you.

Labels not received Responsive customer service. Fast refund.

The garment labels are in order, but all the object labels have a printing defect, with a white unprinted area of 1 to 2mm on the left, due to the printing offset on the self-adhesive board. The offset is very visible, as the label normally has a dark blue background. I wonder about the controls. It's a disappointing experience.

The labels are superb and very easy to apply, but the first time my daughter's denim jacket is washed at 30°, the label comes off....