Customer reviews of Petit-Fernand

I ordered a snack box and received a gourd! I called you and this time I did receive the box, but without the labels with the child's name that you can stick on his things.... Disappointed...

Quite disappointed with the order Not bad label not usable .. does not detach and when we get the label is damaged so not aesthetic or then adhesive residue around the label . I ordered elsewhere.

I've used this site 3 times to order labels for my son's clothes. I was delighted the first two times, but much more disappointed with my last order. The removal of the labels was very complicated, I spent a lot of time to remove them. Some labels were damaged in the process, yet I had enough dongles to do it.

A very nice gourd that fits the bill. But the straw doesn't fit inside, so I have to look for another solution. Quite disappointed

Delivery time not met. Quality not maintained, as the upper protective film has often peeled off. Customer service only available by email. However, they were quick to write, but not clear. Delivery from France, ...was not apparent.

Our first order arrived in perfect condition and we loved it. The second order was a school enrollment gift and never arrived at the DPD point. After talking to EsIstMeins on the phone, I thought the problem would be resolved quickly. Now our order is over two weeks late and still nothing has arrived. We are very disappointed.

Unfortunately, the stickers only arrived after 3 weeks because something went wrong with the shipping.

I didn't receive the stickers I ordered but those of another child. I don't like the fact that my child's name is now circulating somewhere else.

My request to change the label was not taken into account. I made a mistake and quickly sent a request for a change which went unanswered. Too bad

I order clothes labels every year from you but this year the labels were not cut properly and some of them tested and the others were really hard to rem

The labels I received are not what I ordered. They arrived very quickly but I am disappointed.

All my name and surname labels come off in the wash and stick in the drum of the washing machine.

I placed a back-to-school order for the children. It took 10 days for delivery, but I still hadn't received it, so I sent an e-mail. An automatic reply was sent to me at first, giving me 2 options. I chose to return my order. Then another e-mail telling me that my order had left and to wait. But there's still no news of it and no reply from you informing me of the progress of my claim. I understand that we're in the summer, so I'll be patient. Even if I think it might be complicated for me to prepare for my children's return to school.

The labels/stickers are getting smaller and smaller and they take longer and longer to arrive. I do not know if I will repeat the truth, before they were much better and more quantity and bigger.

Practical gourd for a child, but not even 1 month after I bought it, the patterns have peeled off and disappeared!!!! 24e the gourd we hope better quality!

With my first order I was thrilled, but with my second order I was a bit disappointed with the price and delivery :( There was something cheaper.... . And of the same quality

48h production time is a lie. I kindly let the weekend pass and then asked about it. Automated answer that there was just a lot of orders and a direct one that the stickers had already been sent. Should wait 10 days, if nothing is there yet, contact me again. 8 days later, I received an automated email saying that the stickers had now been dispatched. 13 days after ordering, the labels arrived. Addendum: The response from es ist meins is kind of cheeky. When I asked, I received an automatic reply that there was a lot going on at the moment and a direct reply that my order was supposedly on its way. The info mail about the shipment came 11 days after ordering. The post office was quick. They didn't even need 48 hours.

The stickers do not peel off well ....

And the name is too far apart from the logo. Too bad. Would I have tried it?

The gourd is heavy for a child, the weight of the product is not at all studied. With water, the gourd is impossible to carry. The first-name label is already starting to peel off.

1st order placed last year, very good complete back. Labels recommended this year by 30 and very disappointed because the quality is not as good (thinner and less successful prints) and the price is high.

Hello, I ordered a snack box and a matching gourd for my son, who will soon be 3 years old, to start kindergarten. They are very pretty but unfortunately the openings are much too difficult... He can't open either the beaker or the snack box. What a shame to have to buy new ones, because he can't use them all by himself?

I was very pleased that my order was processed immediately (name stickers only). Less than 24 hours after placing my order, I received an email with the shipment tracking and that my stickers were on their way. My order would be there within the next 3 days. Three days turned into three weeks. I thought they wouldn't arrive. The stickers look nice but unfortunately they don't last as promised.

On 1 straw gourd ordered. The design has already peeled off!

Very long delivery times.

I haven't had any problems with their products (last year I ordered from them and everything was perfect). I have a big problem with delivery. Avoid chronopost! I placed my order on July 12, it's now July 23 and I still haven't received my order, which was supposed to arrive at a relay point. I called chronopost, my parcel was supposed to be delivered today and I still haven't received anything, delivery is still delayed ... I sent an e-mail to the c mon etiquette site, which offered me a refund or a new shipment directly to my address. I chose the second option. Now I'm waiting to see if I'll receive my parcel ...

Labels wash off...

Envelope in poor condition And long delivery

Product debited although it was out of stock For my part not very sincere way of proceeding not having been warned when placing my order that I would encounter this problem hence numerous exchanges of emails with the sales department .... and in return no gesture for the disappointed customer ..... for a first approach! pity! Sincerely

Delivery incomplete ... I'm missing the main name tags and foot tags.

I chose a gourd color that was not available. Changed the color and nothing. I had to call again because I wasn't receiving anything. I ordered several times from c mon étiquette and these last orders were rather tedious, much to my regret!

Extremely disappointed by the gourds, we used the gourd once, I washed it by hand and the name is already gone.

Labels not of good quality

For the lunch box, the personalization is in fact a glued label. We'll have to see if it holds up over time with repeated washing. As for the water bottles, some of the patterns are already starting to wear off.

Quick and careful delivery BUT: My son's forehead is stuck in the cap when he drinks. There's a small hole to release the air when he sucks through the straw, but as soon as the bottle is turned upside down, all the water comes out through it. I'd have to think of a one-way valve to avoid this problem, or I'd have to use scotch tape, but when he sucks for too long, it depressurizes and all the water comes out through the seal, so in any case he gets soaked. The quality of the materials is very average, and once you've dropped the stroller, the paintwork is already damaged and marks are visible on the cap.

I never received the order

I had ordered before and they arrived safely. Great. But this last order did not arrive. I emailed customer service and they gave me 2 options: either return the order or reorder it. I chose to do it again. That was over a week ago. 6 days ago they sent me an email that due to the large volume my order would be delayed 2 more days to be manufactured from the email. I check the order status and 6 days later it says in production. Nothing has arrived. This time I am very disappointed. I will write to customer service again to discuss it and ask for a refund and it will be the last time I order. And I love your stickers and your work. What a shame. They should improve on that and deliver what they say when an order doesn't arrive.

I still haven't received anything.

My iron-on labels come off after washing and even after rain.

The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.