The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I'm not satisfied with the delivery time for a product I ordered on 28/06 and received on Thursday 4/07, and what's more, it was invoiced.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that you didn't receive your order in the expected time. We have just contacted you by e-mail in order to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Julie Mm
Rating: 2 out of 5
I ordered (acknowledgement of receipt received, invoice received, account debited) but I can't find my order on my account...
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Response from Petit-Fernand
Hello Julie, Without an order number, we don't have access to your history. Please contact us so that we can help you! We are available Monday to Friday from 9am to 5pm by e-mail and from 9:30am to 12pm and from 2pm to 5pm by phone.?? Have a nice day! Sarah, CMonEtiquette
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Renate G.
Rating: 2 out of 5
Visually it is very nice. Unfortunately, the labels on some items of clothing come off again after washing.
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Response from Petit-Fernand
Hello Renate, We are sorry that you are having a problem with your order. We have sent you an e-mail to find a solution. Have a nice day, ? Sarah, ItIsMine
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Laure Sav
Rating: 2 out of 5
Very few labels... disappointed with the number for the advertised price of the product.
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen a Discovery Pack in partnership with TAO containing 20 labels for the price of 2. This pack allows you to discover our products :) Outside this pack, you can choose the number of labels you wish to receive individually, according to your needs. We'll be happy to answer any questions you may have. Have a nice day, Camille C-MonEtiquette
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Vanessa Custinne
Rating: 2 out of 5
Hello, I've been using your labels for all my son's clothes for several years now, with several different orders and never a problem. Unfortunately, this time I'm very disappointed with the quality of the labels. I used them on all the clothes my son took with him to seaside classes, and out of twenty or so labels, 7 came off in the 1st wash, whereas the old ones have been on some items for years and despite dozens of washes have never moved.
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Response from Petit-Fernand
Hello Vanessa, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Sabrina Fittipaldi
Rating: 2 out of 5
I received them quickly, they're easy to use, but the iron-on labels don't stay on after the 1st wash, disappointing, useful for a school trip but not for a whole school year, so I find the price high for something that doesn't last over time.
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Response from Petit-Fernand
Hello Sabrina, We're sorry to hear about the inconvenience with your order. We are here to help you as best we can. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Manon Verhague
Rating: 2 out of 5
Label finally received after an unexpected delay, I had calculated rather well in time to have the delivery on time, but Chronopost was late. I don't understand some of the delivery steps that send my parcel back from where it was to make it come back again. In short, my son went off to school without me being able to use the labels. I have no doubts whatsoever about the C-monetiquette team, who I think do a very good job, the labels look great and are of good quality, but I haven't used them yet, so thanks to them anyway. Too bad things didn't work out with the carrier.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order arrived late. ?? But we hope they will be useful in the future. Have a nice day, Elise, C-MonEtiquette
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laura israel
Rating: 2 out of 5
Sorry the gourd is very pretty, but it leaks not waterproof at all, my son's bag soaked every day, we haven't even used it for a week :( so bof bof
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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Fatima Verroquet
Rating: 2 out of 5
There's already 1 iron-on label that's peeled off, even though I put it on just 15 days ago....and I respected everything.....
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Response from Petit-Fernand
Hello Fatima, We're sorry to hear about the inconvenience concerning your order. We've just contacted you to find out more. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 2 out of 5
The iron-on labels are pretty but wash out. I'm disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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pascal mun
Rating: 2 out of 5
Out of two orders,only one arrived,regrettable. No possibility of control, no follow-up, payment made for a totality. Bad experience
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are sorry that you have not yet received your order. You were unable to track your order, as you chose standard shipping without a tracking number. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Adeline T
Rating: 2 out of 5
The labels are always very pretty, but this time I was very disappointed with my order. The self-adhesive labels for objects, clothes and shoes only lasted 48 hours. First time this has happened with C my label.
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Response from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Marine Abdouli
Rating: 2 out of 5
I was unfortunately very disappointed with my order on the site I received 1 item out of the 3 ordered impossible to make a claim on the site that constantly displays an error message when validating (an error occurred) and this despite my multiple attempts several days later. So I made a paypal dispute and was reimbursed for the missing items. Too bad because I needed these items for my son's birthday. The timing was too late to place a new order, and considering how difficult it is to file a claim, I don't feel like ordering again.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a bad experience. Please be assured that we are available by phone to respond to urgent requests. Have a nice day, Elise, C-MonEtiquette
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Maeva Midon
Rating: 2 out of 5
I had already ordered labels and was satisfied with this site and the quality of the labels. I ordered a personalized gourd with straw for my daughter. After a few weeks of use, the bottle is already broken and leaking. I'm very disappointed with the quality of the product considering the price! My daughter is very careful.
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Response from Petit-Fernand
Hello Maeva, We're very sorry to hear about this problem with your gourd. Please do not hesitate to contact us so that we can discuss the matter. Have a nice day, Elise, C-MonEtiquette
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Fiori F.
Rating: 2 out of 5
The flasks very nice and comfortable however the color I had indicated for the name was wrong, otherwise all good!
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Response from Petit-Fernand
Good morning Fabiana, Thank you for your message. We are very sorry to hear about this. One of our operators has made contact with you so that we can help you as soon as possible. Good day, Chiara Petit-Fernand
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Juliane
Rating: 2 out of 5
I was generally happy with the lunch box I ordered in August 2023. Unfortunately, this year in April, the motif with the name on it came off. I accepted this because the lunch box had already been used frequently and washed in the dishwasher. Now, after about 9 months, one of the fasteners on the side has broken off when closing it at nursery. After contacting customer service, I can order a new one for 2.50 + delivery costs of 3.50 0 stars for the durability of the product at this price! The 2 stars are only there because the product was as pictured and I like the function with the ice pack.
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Response from Petit-Fernand
Hello Juliane, thank you for your message. We are sorry that the clip on your lunchbox has broken. As your order is from August 2023, unfortunately our customer service cannot refund or return your order free of charge. As stated on our website, the warranty period is 3 months, after this period the seller reserves the right to refuse an exchange or refund. Thank you for your understanding and have a nice day. Chiara IsMine
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Lydie
Rating: 2 out of 5
What a disappointment, the motifs chosen are outside the print area of the label. So all that's left is the first name
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Response from Petit-Fernand
Hello, we're sorry to hear that the labels don't quite meet your expectations. We have just proposed various solutions following our email exchanges in order to help you. We look forward to hearing from you. Have a nice day, Camille C-MonEtiquette
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Doriane M
Rating: 2 out of 5
The personalized water bottle we bought for our son doesn't flow properly, and there's a small leak, which is a real shame considering the price!
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Response from Petit-Fernand
Hello, We are very sorry to hear about this leakage problem with your product. We have just contacted you so that we can help you as best we can. Have a nice day, Camille C-MonEtiquette
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Audrey Betis
Rating: 2 out of 5
Misleading Advertising....
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Response from Petit-Fernand
Hello, We are sorry that you have not yet received your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delays in delivery by the post office. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Marie
Rating: 2 out of 5
The labels were supposed to arrive last week (around 16-17 May), for an order placed on 7 May, I find the time really very long but it was the time indicated. I didn't receive anything last week, and today it says it's been delivered (I'm not at home to see it), so although it's great, they're useless now and I could have waited before spending my money. Because yes, I needed them for my daughter's school trip this week. Admittedly, I got there late, but I placed the order when I saw that it would arrive no later than May 17... In short, I'm pretty disappointed with the delivery...
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
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LB
Rating: 2 out of 5
Delivery time. Lack of clarity about delivery. When will I receive my parcel????
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that you have not yet received your order. We have just contacted you to propose a solution. Please note that all our delivery times are indicated on our website. Have a nice day,
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Stevie Oba
Rating: 2 out of 5
I am disappointed, because until now I have not received the labels, the delivery time was not respected.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that you have not received your order. Unfortunately, we have no influence over the postal service and therefore cannot be held responsible for any delays in delivery caused by the post office. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Mélanie Hoogewijs
Rating: 2 out of 5
I haven't received my ordered items and still don't know the status of the delivery even though the product was shipped on 04/30/2024.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Celine Andries
Rating: 2 out of 5
It's hard to say as the order still hasn't arrived. I just hope that the heat-sensitive labels will be more effective than the last order. They went off in the washing machine (despite 30gres) or didn't hold on to the fabric despite the instructions I followed.
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Response from Petit-Fernand
Hello Céline, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Noâm
Rating: 2 out of 5
Order delivered quickly, product barely 3 days old and already a letter of my son's first name coming out of the gourd, without having been through the dishwasher or extreme use Shame and disappointment.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're having problems with your gourd. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Sandra S
Rating: 2 out of 5
The parcel arrived late and open
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Response from Petit-Fernand
Hi Sandra, Thank you for leaving us a comment. We are sorry to hear that your envelope arrived opened. We have contacted you to make sure that everything is complete. Good day, Camille Petit-Fernand
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Silvia H.
Rating: 2 out of 5
The delivery exceeded the specified time by several days.
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Response from Petit-Fernand
Hello Silvia, We are sorry to read that the delivery took longer than expected, but we still hope that you like your order. Have a nice day, Elise, EsIstMeins
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Karen G.
Rating: 2 out of 5
Post issue order failed to arrive but due to post. Replacement order was much speedier but arrived after I needed it.
Response from Petit-Fernand
Hi Karen, Thank you for your message, We are very sorry for this delay, and thank you for sharing your feedback. We are glad that you have received the replacement order. Have a lovely day, Chiara Petit-Fernand
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Cindy Michiels
Rating: 2 out of 5
I haven't received them yet. Especially since it was quicker at the beginning of the school year.
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Response from Petit-Fernand
Hello Cindy, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Cindy
Rating: 2 out of 5
Nice design, but the iron-on labels don't hold, one wash at 40 and they come off! Very disappointed!
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Response from Petit-Fernand
Hello Cindy, We're very sorry to hear about this problem with your order. Could you please contact us by phone so that we can look into it together and find a solution for you? Have a nice day, Elise, C-MonEtiquette
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Laura
Rating: 2 out of 5
Order not received said 3-10 days for delivery by royal mail Ordered 8 April and still nothing received
Response from Petit-Fernand
Hi Laura, We are really sorry for that. Please contact our customer service, as we do not have enough information to reach. We would like to help you. Have nice day, Chiara Petit-Fernand
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William Larock
Rating: 2 out of 5
We placed an order on March 30 but still haven't received anything. I've tried several times to get in touch via the form, but there's always an error message which doesn't allow the form to be sent. The telephone number is also unreachable. We're always hoping to receive a reply, but unfortunately we have our doubts. And yet the reviews were mostly positive.
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Response from Petit-Fernand
Hello William, We've rectified the problem with the contact form. However, we have no record of your call. Please note that you can leave us a voicemail so that we can call you back. We've just e-mailed you for more information. We wish you a pleasant day. Elise, C-MonEtiquette
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miriam
Rating: 2 out of 5
I havent received my order yet. But in the past I have ordered similar stickers and was very happy to order again. I hope to receive this order too even if it is delayed.
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Response from Petit-Fernand
Hello Miriam, Sorry for the delay in delivery of your order. I can confirm that we have contacted you by email in order to help you. Have a nice day, ? Sandra C-MonEtiquette
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ManonCp
Rating: 2 out of 5
The gourd has already lost its color and there are already scratches after only 1 wash. I think it's a shame
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Response from Petit-Fernand
Hello Manon, As agreed by phone, we are waiting for the pictures of your gourd, so that we can give you a solution as soon as possible. Sorry for the inconvenience. Have a nice day, ? Sandra C-MonEtiquette
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Monica Azcona
Rating: 2 out of 5
You have changed the silkscreen printing and quality. From one year to the next it has gone down a lot, and the price has not. It looks bad printed and the silkscreen is not well defined.
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Response from Petit-Fernand
Hi Monica, Thank you for taking the time to write to us. We are sorry to hear about this printing problem with your labels. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
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Marina ARTERO
Rating: 2 out of 5
The delivery time was exceeded and did not arrive in time for my children's departure.
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Rating: 2 out of 5
My order has not arrived. Customer Service offered me a new shipment but this one has not arrived either, besides I have to wait the same delivery time as a normal package when I have already waited for it with the first shipment that never arrived, I have waited 20 days for some labels that have never arrived.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the post office did not deliver your order the first time. The shipment we have sent you again at our expense should reach you by the end of this week. Please let us know when it arrives. Good day, Camille Petit-Fernand
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VA-UK
Rating: 2 out of 5
Great products, but weeks for them to arrive. I since ordered two more sets and have been waiting over a month.
Response from Petit-Fernand
Hi, We are really sorry that your order took a while to arrive. Our customer service is always available to help you. Kind regards, Chiara Petit-Fernand
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Donia Ben Sliman
Rating: 2 out of 5
Hello, the labels are very nice but it's a shame you didn't put them in a waterproof envelope... the envelope got soaked. The stickers don't stick very well any more and the labels for ironing on clothes, in my opinion, won't be as effective any more. Best regards. Donia Ben Sliman
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Response from Petit-Fernand
Hello Donia, Thank you very much for your feedback. We have tried to contact you by phone and have also sent you an e-mail so that we can suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mélissa Paternostre
Rating: 2 out of 5
Hello, Regarding the site and payments nothing to report ...? Delivery ok !on time and the delays are very short ?? On the other hand, I've been ordering from you for 3-4 years now +~ and unfortunately I find that the quality of the labels has gone downhill! Already not too much renewal in colors, design And especially what disappointed me, is the quality of printing and textile labels placed on coats end up on the backs of my children! Before, I never had to worry about the labels sticking too much? That's all in good spirit, because I really like your site and would recommend it. Best regards
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Response from Petit-Fernand
Hello Mélissa, Thank you very much for your very constructive feedback. We have just contacted you by phone and e-mail to discuss the details with you. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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