Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
The labels for the clothes don't fit....je suis déçu
Translated reviews
Response from Petit-Fernand
Dear Aurélie, I'm sorry to read your message, but unfortunately there's a quality problem with your labels. They are used to sticking and resisting for a very long time. We have just contacted you by phone and email to help you as soon as possible. We look forward to hearing from you. See you soon, Sandra from C-MonEtiquette
B
Barbora K.
Rating: 2 out of 5
After wrong delivery the communication was great. No problem there but been waiting ages where I needed those names for my son for nursery and not been able to name them .
Response from Petit-Fernand
Dear Barbora, We are really sorry for that. A member of Petit-Fernand costumer service will contact you to help. Have a lovely day, Chiara Petit-Fernand
M
Maialen
Rating: 2 out of 5
Well, first I placed an order and it never arrived. I had to write saying that it had not arrived. They gave me two solutions. Send it again or refund. I asked them to send it again and this time it has arrived. But I don't understand why the first one didn't arrive.
Translated reviews
Response from Petit-Fernand
Hi Maialen, We don't understand why it wasn't delivered either. But we resend it to you again, and we hope you are convinced of our quality, and illustrations. Have a wonderful day. Sandra from Petit-Fernand
L
Laura Jambrina Alonso
Rating: 2 out of 5
I only received 10 stickers. The other 20 I had ordered came in someone else's name.
Translated reviews
Response from Petit-Fernand
Good morning Laura, we have tried to contact you by phone to help you as soon as possible. We have sent you an email to confirm the reshipment of the order and apologize for this anomaly. Have a nice day. Sandra from Petit-Fernand
M
Mrs L.
Rating: 2 out of 5
Been using petit-fernand for years and years product and delivery has always been great. Sadly this time round there was a massive delay in delivery. Hoping it won't happen again. It wasn't the delivery service that was the issue it was your company that admitted to having a problem at your end!
Response from Petit-Fernand
Hi Laura, Thank you for your message and informing us. We regret that your order was produced with delay and we are sorry for any inconvenience this delay may have caused you. Please contact our costumer service for any further information. Thank you for your trust. Have a lovely day, Chiara Petit-Fernand
M
Miss S.
Rating: 2 out of 5
The order was delayed and took a long time. I know it explained once posted takes up to 10 business days to be delivered but it's the time frame from ordering to being shipped out that was the long process and I also got an email to say there was a delay as they are too busy?
Response from Petit-Fernand
Dear Sophie, Thank you for sharing your opinion. We apologise for the delay, it happens sometimes and is not predictable. We hope you were happy with the product and it's quality. Have a lovely day, Chiara, Petit-Fernand
J
Jennny
Rating: 2 out of 5
After the labels with the wrong names were delivered after almost 1.5 months, we unfortunately had to realize that they were of poor quality and that fewer were delivered than we had ordered.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that you had a bad experience with us. We are also sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. We have contacted you to get pictures of the problem. Have a nice day, Elise, EsIstMeins
L
Laetitia Marin
Rating: 2 out of 5
First time we've had a lot of trouble peeling the labels off the boards, some of which have even torn.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with our labels. We tried to reach you by phone. We will contact you by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
A
Ana B.
Rating: 2 out of 5
I've buying from this brand for so many years but this last lot I bought of stickers for clothes came really disappointing, it came out of the clothes at first wash none of the clothes has stickers anymore and yes I did follow all the instructions
Response from Petit-Fernand
Hello, I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly. We have contacted you to find out more. Have a nice day, Elise, Petit-Fernand
R
Reyes Andres Blasco
Rating: 2 out of 5
I ordered the labels a month ago today and still have not received them. On the web it said that it took 48 hours to manufacture them, after 6 days they sent me an email saying that my order had been shipped but they did not arrive. I complained and they told me that they were going to send me others but they have not arrived either. The shipments are sent by ordinary mail without any tracking. On February 12, customer service contacted me and processed the return. The labels arrived on February 16.
Translated reviews
Response from Petit-Fernand
Reyes, we are in contact to know when your order arrives. Let us know as soon as you have it so that we can rest assured. Have a nice day, Sandra de Petit-Fernand
S
Severine Helmstetter
Rating: 2 out of 5
The colors of the labels I received do not match the ones I received previously, even though I made a recommendation. So it must have been identical.
Translated reviews
Response from Petit-Fernand
Hello Séverine, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Good day, Elise, C-MonEtiquette
F
Freddy
Rating: 2 out of 5
Very disappointed by the quality of the labels as they are coming off even though they have been on for 8 days and the garment has not been washed. In reply, you said that you had contacted me for more details, but how did you do this as I have nothing at all?
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. We have contacted you for further details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
C
Cristina M.
Rating: 2 out of 5
It is with much amazement that I must state that half of the self-adhesive labels affixed to my babies' clothes came off at the first washing in the washing machine :( Frankly, I was surprised because my friends' experience had been different. I haven't tried the thermoadhesive ones yet, so mine is a partial review. I had bought the mixed pack offered for kindergarten.
Translated reviews
Response from Petit-Fernand
Dear Cristina, Thank you for your Feedback. One of our operators will contact you later today to learn more and be able to help you. Chiara Petit6Fernand
E
Emily
Rating: 2 out of 5
Won't be ordering again! I ordered on 15th January and still no labels arrived!!! Nearly 3 weeks!!!!!
Response from Petit-Fernand
Hi Emily, We are really sorry to hear that. Unfortunately we do not have enough information to contact you. Please contact our costumer service so that we can help you and provide you a solution. Have a lovely day, Chiara Petit-Fernand
A
Amandine Boudonnet
Rating: 2 out of 5
Application bug: 2 commands instead of one due to application malfunction. Last time, the drawing was cancelled and now I have two orders.
Translated reviews
Response from Petit-Fernand
Hello Amandine, Thank you for your feedback. We have contacted you to help with this duplicate order. Our Customer Service is available by phone and email for any problems you may encounter with your orders. Have a nice day, Camille C-MonEtiquette
I
Ingrid Laloy
Rating: 2 out of 5
The labels are pretty and practical but I had ordered them 2 weeks before my son's departure for snow class. I received them when he had already left. So I didn't use them. Too bad
Translated reviews
Response from Petit-Fernand
Hi ingrid, Thank you for your message. We are delighted that you like our products. However, we're sorry to hear that your order arrived late. Have a nice day, Camille C-MonEtiquette
N
Nico P
Rating: 2 out of 5
Delivery in a few days with no problem, but I found half the labels stuck in my son's clothes (about thirty) either in the washing machine or in the dryer. I should point out that all the labels were stuck on the washing label of the clothes. Apart from the fact that they don't stick so well, the biggest problem is the possibility of clogging his washing machine filters. I wouldn't recommend these labels
Translated reviews
Response from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry to read that your labels are coming off. In fact, once applied, they should not come off like that. Please contact our customer service department with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
B
Biendormir
Rating: 2 out of 5
The labels are superb and still of the highest quality! But delivery problem order made on the 11th received on the 22nd! Bcp too long .
Translated reviews
Response from Petit-Fernand
Hello, We're delighted that you like our labels. However, we're sorry that they only arrived on the 22/01. This is not our usual delivery time. Have a nice day, Camille C-MonEtiquette
C
Cliente
Rating: 2 out of 5
I needed to receive the adhesive labels in a tight time frame So I took advantage of the express delivery service at a premium cost I found myself waiting over ten days to receive what I ordered
Translated reviews
Response from Petit-Fernand
Good morning Lavinia, Thank you for your message. One of our operators will contact you in the day to be able to help you. Good day, Chiara Petit-Fernand
E
Elodie Taterman
Rating: 2 out of 5
I received my order late. Over two weeks for delivery. This is the second time this has happened!
Translated reviews
Response from Petit-Fernand
Hello Elodie, We're very sorry to read your message and apologize for the delay. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
E
Emilie Cohen
Rating: 2 out of 5
Delai non respecté 9 jours Oui tb mais j'en besoin vite car mon fils partait en classe de neige mais bon same servira tjr
Translated reviews
Response from Petit-Fernand
Hello Emilie, We are very sorry for the delay. We hope, however, that your order meets your expectations. Have a nice day, Camille C-MonEtiquette
J
Jennifer Daguenet
Rating: 2 out of 5
I had already ordered and was satisfied, but my clothing labels won't fit on swim caps, swimsuits or sports bags. Disappointed?
Translated reviews
Response from Petit-Fernand
Hello Jennifer, Thank you for your feedback. We are very sorry to hear that your labels are not holding. We have just contacted you in order to help you as best we can. Have a nice day, Camille C-MonEtiquette
M
Melissa
Rating: 2 out of 5
Unfortunately I received the wrong order. I wanted to order labels to stick directly on objects and clothes. Unfortunately I got labels that require ironing. Not possible to use. So unfortunately I have to throw them away.
Translated reviews
Response from Petit-Fernand
Hello Melissa, Thank you for your message. However, it looks like the labels you ordered match the ones you received. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
B
Blanca Morales
Rating: 2 out of 5
The labels come off even before the first wash :(
Translated reviews
Response from Petit-Fernand
Hello Blanca, Thank you for your feedback. It's not normal for your labels to come off. We've just contacted you to find a solution. Have a nice day, Camille C-MonEtiquette
C
Caro Line
Rating: 2 out of 5
Despite scrupulous adherence to the rules, the self-adhesive labels don't hold up very well. Considering the price, I'm disappointed... ! What's more, I was surprised to find that they were sent by green post (without tracking). Maybe that's why I read so many comments about bad delivery. I wouldn't recommend this site, whose quality is frankly average. And I wouldn't buy from it again either.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for writing to us. Our labels are indeed sent free of charge and without tracking. However, they should not come off when washed. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
N
Nadine M.
Rating: 2 out of 5
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
Translated reviews
Response from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
A
Aphinant D.
Rating: 2 out of 5
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
Translated reviews
Response from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
M
Marcella B.
Rating: 2 out of 5
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
Translated reviews
Response from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
A
Aina P
Rating: 2 out of 5
The order arrived very late. And they mixed up the names of the orders.
Translated reviews
Response from Petit-Fernand
Hi Aina, Thank you for writing to us. Sorry for this error. However, we hope that the quality of our products is to your liking. Good day, Camille Petit-Fernand
J
Jessi
Rating: 2 out of 5
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
Translated reviews
Response from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
L
Lucia Rp
Rating: 2 out of 5
Everything arrived correctly, Pere took too long to send, it is an aspect that should be improved.
Translated reviews
Response from Petit-Fernand
Hi Lucia, Thank you for your message. We are delighted to hear that you like our products. Regarding the delivery, we are sorry for this delay. We are looking for alternatives so that this does not happen again. Good day, Camille Petit-Fernand
O
Ophélie Bouchand
Rating: 2 out of 5
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
Translated reviews
Response from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
G
Georgethomas
Rating: 2 out of 5
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
Translated reviews
Response from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
M
Margherita L.
Rating: 2 out of 5
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
Translated reviews
Response from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
B
Beatriz Criado
Rating: 2 out of 5
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
Translated reviews
Response from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
A
Atelier Aurélie Briot
Rating: 2 out of 5
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
Translated reviews
Response from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
R
R K.
Rating: 2 out of 5
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
C
Chloé Leduc
Rating: 2 out of 5
First wash at 40 degrees and the label comes off...
Translated reviews
Response from Petit-Fernand
Hello Chloé, Thank you for your feedback. We have just contacted you by email in order to help you as best we can. We're sorry, your labels shouldn't come off like this. Have a nice day, Camille C-MonEtiquette
A
Amanda
Rating: 2 out of 5
I've yet to receive my order .
Response from Petit-Fernand
Hi Amanda, Thank you for your message. I am really sorry for that! We have contacted you to help and find you a solution. Have a lovely day Chiara Petit-Fernand
M
Mélody Stas
Rating: 2 out of 5
The quality of the labels has really diminished since 2020 and 2021...I ordered some for my 2 children and they are still in good condition despite the many dishwashers! I've just ordered some for the last one and after 5 washes I'm already starting to see weaknesses... :-(
Translated reviews
Response from Petit-Fernand
Hello Mélody, Thank you for your message. The quality of our products is our priority. That's why we've just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
We use cookies for audience measurement and improving user experience.
English 